Your service is very good
Sandeep S.
Customer Reviews for Scott Hill Business Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Was given wrong drop off info at Mission counter. Had to drive around wasting fuel and tine
praveen K.If ever you have to provide dolly it is pretty much better than the other...
sanny L.Did not seem to understand simple sentences. Undertrained. Slow. Will never go there, or suggest to anyone else that they should. Always, if asked, direct them elsewhere.
GREG D.Happy to use uhaul everything is perfect and well mentioned and love this location
Karandeep S.The lady was very very rude and she was threatening me she is gonna charge me so much extra if i come late And she said me personal things as well i had to walk away from store Please let that lady know to learn some customer service
Sukhmanpreet K.Hi, The back inside of the floor is not clean. I will use the U-haul again. Merci
Bryce M.Very bad experience with this location member. the truck was not cleaned before I took and oupon return she didn't show any empathy or anything. On top of that she charged me extra for the coverages that was not even approved and changed the daily rate on me. I had to contact UHAUL office to get all adjusted and recommend everyone else to take pictures before and after you take the truck from here. Very disappointment and we'll not going back at this location.
Vikash L.Store over charged me for the gas.
deepak S.The tented GMC board was full of lights such as engine light yellow, tire pressure light on. Fuel indicator was not full. It was quarter to full and asked us to bring with same meter. We filled tank with $ 60. And returned truck with more than quarter to full. Usually you get full and return with full . Also the price was for 10 feet $1 per km and I got charged with $1,59 pe km for 10 ft uhaul,
ALEXANDRU R.This location was great but the overall customer service from U-Haul itself is atrocious. I had an awful time and this seems to always be my experience with U-Haul. I say not applicable to recommending the location because I would never recommend U-Haul period. Too many terrible experiences.
CHRISTI I.I didn't refer anybody to this location because they didn't give me back my refund , it's nearabout 2 Days o don't know why
Amritpal S.I ordered a dolly and a furniture cart and both were unavailable, I would have appreciated some notice so I could have gotten them elsewhere
Lindsay D.Great service
NEELEASH S.owmer of the store was so rude and rven we filled the gas and she was blaming me that you haven't filled the gas she showed me wrong fuel meter picture to charge me 30$ extra. luckily i also clicked the picture of gas indicator. i showed her still she did not believed me than we again went in truck and i told her to compare the picture than she said sorry my mistake but before that she was like scamming me.
jagdeep S.great service thanks
HARWINDER G.It was confusing. They asked me to go to the location at king George to drop off the tuck which was about 5 km further away and they charged me for extra. Was going to charge me san extra $200 because I went to that location.
EDWINA G.Clean the vehicle! It was so dirty that I was reluctant to use the cubbies, dashboard, and I only had to use the seatbelt because of safety. Also the vehicle reeked of cigarette. That said, the store staff are very friendly and helpful. They even found my lost item and called me to pick it up right away. My rating of my experience is primarily based on the truck I drove.
Caine C.Make sure the store workers do not rent out the wrong uhauls. Had to wait an extra 5 hours and got sent to 3 different locations because the uhaul I rented was given out. Very disappointed with pick up.
ULEANYA P.Friendly and professional service with a Smile that matters. 😊
Mangesh M.This is not a 24/7 location. I booked on the phone for a 7:30am pick up and found out when arrived that I could not pick up until 9am. My account showed 7:30am and after hours pick up.
Ryan M.i was told my charge would be $51 but on my card it reflects $63
Dilsher S.Everything was amazing! Thank you!
REBEKAH G.Everything was awesome :) Nothing to improve
Gurbachan K.I have the worst experience with U-Haul. I have never seen such poor service. I don't understand why you guys book online when you don't have the equipment. About ten minutes after the booking was completed and I got the confirmation, I got a call that there is no 15' Truck available and I would need to go to Kelowna to get one. Then finally, we got to book a truck at the location we got from. But we could not get the truck at the scheduled time but hour and half after that. It's a worst piece of service. I would not recommend but tell my friends not to go to U-Haul.
GAGANDEEP M.To service the trucks and oil too
karl R.Site lacked a dolly and the moving mats that I ordered.... Pretty inconvenient
Simandeep M.I was told I could pick up the vehicle at 7am as per the conversation with the U-Haul representative, however I was stuck on location twindling my thumbs until the store open. I couldn't really leave as I live on the other side of town and it would be pointless to leave and come back . I tried calling your toll free number was stuck on hold for an hour and another time for 30 mins. Like what the heck. I will never use U-Haul again. I better not be charged from the 7am reservation
RISHI C.I guess truck need a good service.
KAMALDEEP G.The lady over the counter was really rude. First of all We did get the vechile late. Then on return, We were willing to pay the extra charges for getting it back a bit late than expected. And even then she gave us attitude saying we said something to her. I won't ever be going to this location anymore. I have booked U-Haul many Times from different locations this is the worst one ever. Seriously guys do something about it.
MANKIRAN A.Very helpful and accommodating
Karanbir S.Awesome store
Arpit G.They overcharge me I don't even select collision coverage but I saw they charge me on bill
Navroop S.She is told me 49 Cents charge but she charge me 69Cents i never gone next time
satnam S.I booked my truck for Sunday. I was told that it is for full day and dolly is included without any charges. Next day when I went to pick up , I was told truck is not available. it was due for pick up by 11:00 at Phantom tire in Surrey. I came back and called and finally got it from a different location. I picked it up by 1:00 and able to get only for 7 hours. I had to pay for dolly as well. Overall I am not very pleased the way situation was handled. I would like to compensated for the time that has been wasted due to U-Haul's poor service commitment. Next time I will think twice before calling for a reservation.
RAMINDER K.well taken care by these folks…plan to rent there again in the future
Kenneth S.The lady who helped me was amazing. Definately I will recommend this location to my friends and family.
MUNTAKIM B.The truck i got had a bad smoking smell, as I'm a non smoker its really hard for me to drive that.
RAVI S.When i went back to return the truck yesterday , i told to guy that i need my receipt and he said owner is not here and i dont know anything about this. So just leave the keys and leave. I felt so helpless. After 2/3 hours i got email that you charged around 62 dollars for the truck and when i saw my credit card statement today its saying around $78 charged. I want proper explanation for this. Never happened like that before with me. Really bad experience.
Damanpreet S.service was located in a variety store and the owner gave priority to other customers, but went quickly enough
Seamus N.It was brutal. The woman at the location was nice but told us we couldn't park there. Got on the phone with Ihaul who asked us to go to second location. Went to second location and man told us he'd fine us if we left the truck there. Ended up having to drive back to first location. Very disorganized and wasted my time. Wasn't impressed at all.
Derek R.Cigarette buds and dirt in truck, no lock on the back to secure the cargo and empty nutella box.
Arjun G.Just wanted to mention how friendly staff was from start to finish with our experience today.
Edmund L.Too nearly an hour to check in and get the truck. Missing 8 moving blankets.
Kevin G.I brought my truck back early and because they were not expecting me the uhaul manager hurried right in the location to return the truck. Thank you for good service and a great truck.
Jo Anne M.