Customer Reviews for Scott's ACE Hardware
(U-Haul Neighborhood Dealer)

215 évaluations

1101 Hwy 90 E   Bayou Vista, LA 70380

(985) 395-4229

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 9h pm
  • Dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(985) 395-4229

1101 Hwy 90 E
Bayou Vista, LA 70380

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 9h pm
  • Dim : 7h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura F. 
Évaluation :
5

Great service!

KATHRYN H. 
Évaluation :
4

Took a little while to input my information. The employee Alex was nice, but I believe he was just learning how to do the uhaul part of the job. I'm sure he'll be fine will a little more experience. Dwayne was very helpful. Would definitely rent from this location again.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
2

Have sales associates who have experience and can help. Employee offered to help with tow dolly but said “I've only done this once and it was 20 years ago as a customer.” Not the guy's fault, fault goes to the location

Erik B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Dwayne did an excellent job. He explained everything the way it should. He made sure all my questions were answered before leaving the location.. keep up the good work.

Jose G. 
Évaluation :
5

This is the second time I've dropped off a truck. The first time, easy peasy. We left the truck in the rear of the parking lot, walked in with my contract. Inspected and cleared. We did the exact same drop off and the SAME person said “we tried to get you to stop! You're not supposed to go to the back…there's a guy out there that may help you”. WTH? You did not state prior. She was incredibly rude. The guy in the parking lot was in fact very kind and everything was good.

Janice R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacques L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braylyn P. 
Évaluation :
2

I was overcharged. The guys were nice but being charged extra and not making it right is bothersome. Also they didn't calculate my mileage. They went upon my guess. I AM LIVID

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Expectations met/exceeded. No recommendations for changes/improvement...

Fred H. 
Évaluation :
5

One brake light was out and one wire connector to lights was burnt out.

Roberto T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kierondra H. 
Évaluation :
5

This location has some of the nicest people I have ever met! They know what they have to do and they do it! And they go above and beyond for their customers!!

Jamie P. 
Évaluation :
5

Employees were outside helping others and immediately were ready to assist with my drop off. Placed where they wanted it, checked and all was good. Printed receipt and was done in short time.

Tab M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENNA G. 
Évaluation :
3

Burns a lot of gas on went 8 miles & rides a little rough

patrick H. 
Évaluation :
3

The truck need to service.

CRAIG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Rien

RANDALL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STUART M. 
Évaluation :
2

I rented a U-Haul from Ace Hardware in Bayou Vista Louisiana on 01/31/22 they said my hold fee was $137,66 that's just an estimate & that I wouldn't get my final charge until I bring the truck back. I brought the truck back & the lady told me my charges was 119,25 however the over charge my account for the holding fee with was $137,66

SHABONNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERLIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan T. 
Évaluation :
5

Excellent help connecting and inspecting trailer.

CAMERON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC R. 
Évaluation :
1

Charged for a dolly that was not even on the truck. I want a refund. No renting from UHaul again. Will start going to budget.

Narquisia H. 
Évaluation :
2

I thought the charge was outrageous!I returned the truck to the above drop address and it was totally dark. I had no idea that I was supposed to fold the blankets. Getting a higher charge for that is unacceptable!

Kimberly B. 
Évaluation :
5

Very helpful, quick, and efficient.

Shannon A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Everything was great and easy to get through the process. Keep up the great work.

Marianne B. 
Évaluation :
1

I reserved a uhaul atleast a week before at the uhaul place in Houma, La and we get to get our truck on time and was told they didn't have our truck. We then had to drive to bayou vista to get another truck in which they didn't even have the size we reserved. We were promised 100 miles no charge but then charged for way more miles then what we drove. It was a super stressful day and due to the uhaul issue it made the entire day much longer and harder. Would not recommend.

JAKE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
3

This was an absolutely terrible experience. Based on availability I had to reserve a truck that was completely out of my way. Then the truck was rented out the day I was supposed to pick it up. Uhaul never contacted me informing me I did not have a vehicle. If I would have not called the location myself and spoke with the rude lady then I would have drove out of my way just to learn I did not have a truck. I then called the Uhaul main line and spoke with rude lady number two. Come to find out, a truck became available at my local branch. How fortunate for me. Of course instead of setting up the rental correctly, she had it all messed up which had to be corrected when I arrived to pick up the truck that was filthy, smelly and no gas!!

KEVIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JATERRELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

very helpful the reservation process is user friendly

VINCENT H. 
Évaluation :
3

U Haul in General just sucks I tried to get my RESERVED u haul on two different occasions and had to change my plans cause they were not available. Huge in convenience and problem. I did return it without the fuel that I received in it but I believe this should be waived for the hardship you have caused.

MATTHEW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARCY K. 
Évaluation :
5

Great service...💪🏽💯👊

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO B. 
Évaluation :
5

Web site is most focused on add ons than basic rental - too busy

KIM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chazz B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOBBY S. 
Évaluation :
3

The U-Haul truck didn't have the dolly and a dozen furniture pads that I had rented in the truck. They provided the equipment when I asked, but only had 6 furniture pads. I was told they would note it on the account that I was only given 6 out of the 12 pads, but they never did. Therefore, the other Uhaul located was trying to charge me for the missing pads so I had to explain. This located seems unorganized and not too familiar with the Uhaul service.

Justin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walton T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY F. 
Évaluation :
5

They made the drop off very easy and they were very helpful

DAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
3

Maintain your equipment and not have the person who is renting go home and have to immediately call road side assistance to change both tires in this unit.

Beaux C. 
Évaluation :
3

the light on the trailer didn't work. I had to tow the trailer without lights working. they had no on to fix the light or made sure the lights worked Have the pepole make sure the light work or have someone that knows how to fix the lights.

CURTIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell W P. 
Évaluation :
1

This was a really BAD experience!!!! We really got the 'run around'!!! We we scheduled (and paid for a truck on Monday) and told on Friday it had been given to someone else!! We were told we could pickup a truck in at one location and then told it was in another location 50 miles away??? We finally got the truck we when eventually talk to ONE excellent employee (Rhonda) who understood system and got us a truck!! THANKS RHONDA!!!!!(SHE REALLY TOOK CONTROL)!!! THANKS ALSO TO BRETT IN BAYOU VISTA for cleaning up ' THE MESS'!!

JOHN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johni M. 
Évaluation :
5

The lot was big, making it easy to enter and exit. The staff was nice and took care of us quickly.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL D. 
Évaluation :
5

Straps needed replaced on tow trailers but everything was amazing employees where very helpful

Dennis G. 
Évaluation :
5

Nothing,Everything good.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE Barry M. 
Évaluation :
5

Everything was great!! The store manager went above and beyond to accommodate me!!! Will be recommending & using this location in the future!!!

Wanda T. 
Évaluation :
1

I reserved 26 ft. truck, another customer reserved 20 ft. truck on same day as I. The other customer upgraded to the 26 ft. truck I reserved. When I arrived there was no 26 ft. truck that I reserved. My movers and husband all took off from work on this day, we did not receive the truck until that evening loosing nearly a whole day of work. The movers we not able to help us once the truck arrived. a huge inconvience and set back, closing on the sale of our home. The owner an manager at the store said it was out of their control. The other customer should not have taken the truck we reserved, he should have taken the truck he reserved. when we were called to the store to pick up our truck we were told that they canceled our original reservation once the other customer took our designated truck. This is bad business. I will not be using this company again and have advised my friends and family of this situation.

Darrell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
5

Note to customer make sure you check in online made everything go smoothly, my Daughter rent one a few weeks ago and didn't and it took her muncher longer to check in. Bret was very helpful thanks for your help.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

they were grate

chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK Y. 
Évaluation :
3

The truck was very when I picked it up but they expect you to clean it before you return it or they can charge a $25 and they could have cleaned it since the previous renter hadn't.

Tonya S. 
Évaluation :
5

Need more employees that are beneficial to customers like this store

Derrin James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris B. 
Évaluation :
5

The people here are very friendly and helpful every thing went very smoothly.

warren A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven B. 
Évaluation :
3

For the workers to know the correct prices when quoting. And don't double charge the customers.

Jazzrael J. 
Évaluation :
5

Very professional.

KERN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert D. 
Non les évaluations ont été soumises pour cet établissement.

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