The vehicle was very jumpy and i was scared it was going to break down
delveckia w
Customer Reviews for Scott's ACE Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Put jacks on trailer to disconnect when needed
ronald dKevin Lewis did an outstanding job.
Keith TThe customer service employee at this location were not pleasant to work with. Upon arrival they didn't want to assist us once they realized we had an appointment scheduled. Each customer that left the store after dealing with the associates, the associates themselves were talking poorly about the customer they just helped. Also when we arrived they made us wait for the customer ahead of us for 30 minutes while the customer had left the location to get a trailer hitch ball because he didn't have one upon his arrival. I asked the associate if we could do our pick up while waiting and he huffed and puffed stating "I cannot help you until I finish the customer I had started" even though that customer had left the location. Finally after 30 minutes of waiting I re asked the associate if they could clear the customer who had left and please help check us out. The associate did agree finally but his co-associate and him were under there breath saying "why are people in such a rush, they should just wait". We had waited patiently for a customer they were helping that LEFT THE LOCATION and had no eta of when they would be returning. So we finally were helped, it went quickly as I had though. Within 10 minutes of agreeing to help us we were done. The associates wasted 30 minutes of us standing there and the associates just talked poorly about every customer that entered the store. Overall it was a terrible experience and terrible customer service truly lacked at this location.
Matthew WVery helpful staff, even when problems arose with the RED U-Haul provided I-Pad.
Don CGreat job
Henry LBe a little clearer on rental charges
kara hEasy drop off , thank goodness I did not have to use the app that is very troublesome and inconvenient.
Kristen SAll good
Matthew GThe store manager Dwayne was excellent, he went above and beyond expectations for us and he has the best customer service attitude I have ever seen, he needs to train all future employees who you hire we do a lot of business there and we are always treated like family with lots of respect and attention. We will definitely recommend you to all of our friends 李
Johnna PEverything all right
John HThey changed me for 6 days and I had it for only 5 I need the 42 dollars back on my card
JOHN BGreat friendly staff, I'd be happy to visit with them if I weren't returning a truck! Loved them!
Casey BService was fantastic
Marida BVery helpful customer service and convenient location!
Kimberly CExcellent customer service.
Hank WI'd rather the swing out doors than the rollup.
DAN GFast & efficient service by exceptional employees of Scott’s ACE Hardware
SEAN POwner does not seem to care if unit (5ft) truck is clean. Windshield was so full of bug it was difficult to see out. I have been renting from Uhaul for 50+ years & first time having this happen.
Phyliss GMy new email address is: pete ghirardi@gmail.com
Peter GGreat location to find a trailer rental. Employee's were friendly and courteous. If you need a trailer rental, this is you place. Robert
ROBERT WNot let people butt in line wile I’m waiting in line to make a rental
Roger SVery helpful and I appreciated the service.
Legare SHad to wait over an hour to get the rental even though I reserved it the day before pick up. My card was charged 3 times even though I returned it the same day.
Mark BThey gentlemen was kind enough to back the trailer up for me since I could not do it.
Chris GFriendly staff ,smooth process.
Wesam TVery helpful
Dennis GTook to long and charged to much
ANTONIO BAbe were very Professional in helping me get the U haul, he were very kind and did exceptionally well with customer service skills. He need to be acknowledged for his outstanding performance. God Bless! I'll always come back to use their services.
Joann Cit is the best moving service
JAMES BAs usual, we got exactly what we wanted on time and a good price. Merci
Pete KDid not want to hear anything I said
Carlos LAll though the equipment was in good shape, it could use some grease on pivoting points and something about the noise it makes going down the road.(ramps)
David BTHank you
Judy REverything was good. Don't think you need to do anything different.
Johni MI told the cashier that I wanted to pay cash for the truck. Well she said they needed by debit card just for a hold, they charged my card 141 and then when I return the truck charge me another 77.89, now i had to wait for a reimburse. Someone screwed up somewhere.
tina CCharge an hourly rate I only had it for 2 hours and was charged for 24 hours
Kristie SVery nice people.
Ambre WCustomer Service was EXCELLENT, Dwayne in Morgan City, LA was very professional yet personable…You can tell that he cares about people’s positive experiences at U-Haul!
Wilbert BFriendly interaction.
Brooke TSomeone evidently from this store entered my information incorrectly in the system and caused me all kinds of hell from the get-go! I ended up having to drive 90 miles out of my way to deliver the rented trailer because of this screw-up and I will NEVER use U-Haul ever again in my lifetime! Plus the drop information I was given was outdated and the drop off place is not even in business anymore! This whole SHAM of a rental was a HUGE pain in my ass and I will NEVER rent another thing from U-Haul or ANY of its affiliates again! With all the stress, misinformation and screw-ups I should have received a total reimbursement but that sure won't happen because no one in retail gives a rats rear-end about customer service anymore! This whole process from start to finish was a total nightmare for us and burned us for good on never being a customer of either Scott's Ace Hardware or U-Haul ever again! And, I will definitely warn others to stay clear of any rentals from this place! And, it's funny how U-Haul wants its customers to rate the departure and drop-off business but NOTHING about rating actual U-Haul or it's LOUSY 1-800 merry-go-round service!!! Ugh!!! NEVER AGAIN is all I can say!!! I'll BUY something before I EVER rent again from U-Haul!!!
Tammy RMake sure price that’s given online is the same price you have to pay when you get there.
Malik JVery impressed and happy with the service. Merci
Jasper HThe workers were rude, the manager was rude not only to me but also his employees, i can see why his workers were maybe rude and didn’t want to be there. $200 for a rental i had for 6 hours, seems a bit ridiculous, accused us of leaving tied rope in the uhaul. and on top of that took over an hour to do a return.
Jada DNo improvement needed.
Marissa EThank you very much i will always go to U haul as needed
TONY P