Le client n'a pas laissé de commentaire.
BERLIN N.
Customer Reviews for Scott's ACE Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent help connecting and inspecting trailer.
CAMERON R.Charged for a dolly that was not even on the truck. I want a refund. No renting from UHaul again. Will start going to budget.
Narquisia H.I thought the charge was outrageous!I returned the truck to the above drop address and it was totally dark. I had no idea that I was supposed to fold the blankets. Getting a higher charge for that is unacceptable!
Kimberly B.Very helpful, quick, and efficient.
Shannon A.Everything was great and easy to get through the process. Keep up the great work.
Marianne B.I reserved a uhaul atleast a week before at the uhaul place in Houma, La and we get to get our truck on time and was told they didn't have our truck. We then had to drive to bayou vista to get another truck in which they didn't even have the size we reserved. We were promised 100 miles no charge but then charged for way more miles then what we drove. It was a super stressful day and due to the uhaul issue it made the entire day much longer and harder. Would not recommend.
JAKE B.This was an absolutely terrible experience. Based on availability I had to reserve a truck that was completely out of my way. Then the truck was rented out the day I was supposed to pick it up. Uhaul never contacted me informing me I did not have a vehicle. If I would have not called the location myself and spoke with the rude lady then I would have drove out of my way just to learn I did not have a truck. I then called the Uhaul main line and spoke with rude lady number two. Come to find out, a truck became available at my local branch. How fortunate for me. Of course instead of setting up the rental correctly, she had it all messed up which had to be corrected when I arrived to pick up the truck that was filthy, smelly and no gas!!
KEVIN A.very helpful the reservation process is user friendly
VINCENT H.U Haul in General just sucks I tried to get my RESERVED u haul on two different occasions and had to change my plans cause they were not available. Huge in convenience and problem. I did return it without the fuel that I received in it but I believe this should be waived for the hardship you have caused.
MATTHEW T.Great service...💪ðŸ½ðŸ’¯ðŸ‘Š
ANTHONY B.Web site is most focused on add ons than basic rental - too busy
KIM F.The U-Haul truck didn't have the dolly and a dozen furniture pads that I had rented in the truck. They provided the equipment when I asked, but only had 6 furniture pads. I was told they would note it on the account that I was only given 6 out of the 12 pads, but they never did. Therefore, the other Uhaul located was trying to charge me for the missing pads so I had to explain. This located seems unorganized and not too familiar with the Uhaul service.
Justin F.They made the drop off very easy and they were very helpful
DAMON M.Maintain your equipment and not have the person who is renting go home and have to immediately call road side assistance to change both tires in this unit.
Beaux C.the light on the trailer didn't work. I had to tow the trailer without lights working. they had no on to fix the light or made sure the lights worked Have the pepole make sure the light work or have someone that knows how to fix the lights.
CURTIS B.This was a really BAD experience!!!! We really got the 'run around'!!! We we scheduled (and paid for a truck on Monday) and told on Friday it had been given to someone else!! We were told we could pickup a truck in at one location and then told it was in another location 50 miles away??? We finally got the truck we when eventually talk to ONE excellent employee (Rhonda) who understood system and got us a truck!! THANKS RHONDA!!!!!(SHE REALLY TOOK CONTROL)!!! THANKS ALSO TO BRETT IN BAYOU VISTA for cleaning up ' THE MESS'!!
JOHN A.The lot was big, making it easy to enter and exit. The staff was nice and took care of us quickly.
Richard F.Straps needed replaced on tow trailers but everything was amazing employees where very helpful
Dennis G.Nothing,Everything good.
David A.Everything was great!! The store manager went above and beyond to accommodate me!!! Will be recommending & using this location in the future!!!
Wanda T.I reserved 26 ft. truck, another customer reserved 20 ft. truck on same day as I. The other customer upgraded to the 26 ft. truck I reserved. When I arrived there was no 26 ft. truck that I reserved. My movers and husband all took off from work on this day, we did not receive the truck until that evening loosing nearly a whole day of work. The movers we not able to help us once the truck arrived. a huge inconvience and set back, closing on the sale of our home. The owner an manager at the store said it was out of their control. The other customer should not have taken the truck we reserved, he should have taken the truck he reserved. when we were called to the store to pick up our truck we were told that they canceled our original reservation once the other customer took our designated truck. This is bad business. I will not be using this company again and have advised my friends and family of this situation.
Darrell R.Note to customer make sure you check in online made everything go smoothly, my Daughter rent one a few weeks ago and didn't and it took her muncher longer to check in. Bret was very helpful thanks for your help.
Paul C.they were grate
chris V.The truck was very when I picked it up but they expect you to clean it before you return it or they can charge a $25 and they could have cleaned it since the previous renter hadn't.
Tonya S.Need more employees that are beneficial to customers like this store
Derrin James L.The people here are very friendly and helpful every thing went very smoothly.
warren A.For the workers to know the correct prices when quoting. And don't double charge the customers.
Jazzrael J.Very professional.
KERN T.The False advertising of $19,99 for a pick up truck I paid $70 to go 40 miles with it
ryan L.I was very pleased with this location.
lindberg H.Two tires one on each side had little to no tread on them. I took pictures of the tire issue. This is very dangerous and I had to drive very slow because I was afraid of what could happen.
ADONIA WINETTE T.The person that cked me out didnt tell me I had to put it back where the fuel started so I got charged 20$ for them to put it back .
Susan H.Price to high I did not need but 1 hour and got charge 44 plus dollars that's expensive
Pierre D.Everything was great
Chad S.Customer service with the older gentlemen upon entering the store was terrible. The younger man was nice, but was very new at dealing U-Haul. I stood there for 35 min waiting for just the keys after I had already did everything online.
Noel S.Good service
Earl J.I LOVE YOU GUYS AT ACE IF Y'ALL SOLD FOOD AND OTHER THINGS I WOULDN'T GO ANYWHERE ELSE!! y'all are all so friendly and GLAD to help customers!!
Jennifer G.The staff was super friendly, professional and helped with everything I needed.
jeannine T.All good
Anthony L.Good advise on how to position vehicle over double axles. Store manager was obnoxious
Paul G.The equipment was in good mechanical condition, drove well, and served us well with no issues mechanical at all. The average rate comes from the cleanliness of the truck when I picked it up. I read that with the Covid-19 the equipment was being sanitized between users and that is hard to believe. There was drinking straw wrappers and dust and grime in the cab and it smelled like someone drove cross-country chain smoking green cigars. I had to go to a wash to clean enough bugs off the windshield to see to drive. It was not what I would consider, rent-ready.
ROBERT M.The mileage is killing me. I am a decorator. I paid $249. Last month. I went the same distance on Friday and paid $184.. I need a truck,but have find another Avenue for transport.
betty B.