Customer Reviews for Scottys Fleet Service
(Concessionnaire U-Haul dans le voisinage)

240 évaluations

167 Cole Ln Bldg 1   Winchester, VA 22602

(540) 931-9396

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Heures d'ouverture spéciales

  • 4/17/2021 - 4/18/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 931-9396

167 Cole Ln Bldg 1
Winchester, VA 22602

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Heures d'ouverture spéciales

  • 4/17/2021 - 4/18/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Need for Oil Change light was on.

Brian G. 
Évaluation :
5

Great service, fast, and helpful

Wayne M. 
Évaluation :
5

Keep up the good work!

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego V. 
Évaluation :
5

Very professional nice people very helpful

marvin M. 
Évaluation :
5

People were very friendly

Justin K. 
Évaluation :
5

The rachets for the straps that hold the front wheels could be oiled, besides that everything went as expected, and no complaints

JOHN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

If I would have known that they would be this petty I would have wiped everything down better, they used my questioner to charge me I told them that I received a dirty truck and to take the fuel charges from me the app charged me 7 $dollars they charged me 75 $for equipment I did not get, a cleaning fee of 25 $dollars there was not trash left be hind the truck was clean so I don't know what they charged me for and 75 $for the dolly I stated I did not get! I better not get charged! I need my 3 $back and I better not have any problems with this next drop! I'm so mad because if I would have known I would have went with a different company for this second trip! I never had any issues with uhaul before so I hope they fix this issue! This is not satisfying!

Susana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

Great experience! I would recommend highly!

cindy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Truck was clean but old and almost left me stranded. Could not get up hills and it wasn't even fully loaded. Also I called the 800 number after I received my bill. I was charged about 60 $more than I should have been. I was never told I would be charged for 2 days when i only used it for one, never told the mileage was a different rate on weekends. Never told there was a 20,00 $ charge to drop off at night. I will never, ever use Uhaul again.

WALTERKARL R. 
Évaluation :
5

Wonderful

albert P. 
Évaluation :
3

We dropped off after hours which was hassle free but there was very limited space to park the stuck and many broke down cars in the lot.

Chris C. 
Évaluation :
5

I lived the services! Excellent place will go back again

BRANDONMICHEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan M. 
Évaluation :
5

Helped me drop off trailer despite pouring rain

THOMASLATHROP B. 
Évaluation :
5

Even though it was a Sunday and the office was closed, an agent came out to help and finished up the order so that I got an emailed final receipt while I was there.

CINDYL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICEALBERT H. 
Évaluation :
4

I had an excellent experience. Very attentive.

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
4

Customer service was great!

Francis E. 
Évaluation :
5

Jackie and Scotty are great. Very helpful.

Howard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDGEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Not sure I would do it online again... too much hassle with all the phone calls to people that were not home, etc. [or did not answer their cell phones]. Took us about an hour to be able to drive away.

Keith G. 
Évaluation :
5

Scotty was very friendly and helpful.

RICHARDMARK A. 
Évaluation :
1

The Uhaul location issued me the wrong trailer. The trailer number didn't match the contract number. When I turned the trailer in I was told I couldn't leave until I resolved the issue with the incorrect trailer being issued to me. I called the issuing location. They were befuddled, told me there was nothing they could do. The receiving Uhaul location called the issuing Uhaul location. The issuing Uhaul location hung up on them. At that point they allowed me to leave saying the issuing Uhaul location is “all screwed up”.

WILLIAMDOUGLAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin J. 
Évaluation :
5

second time using their services, was excellent just like the first time.

DONOVANCHRISTOPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASALAN B. 
Évaluation :
5

Nothing. Scotty and the lady that checked me in was fantastic. Wonderful experience.

ANDREWLEE R. 
Évaluation :
5

Great Service

JACOBAARON M. 
Évaluation :
5

Very attentive And courteous.

Phil W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley C. 
Évaluation :
5

Scotty was amazing. Great owner and overall person. Helped from start to finish and assisted with every aspect of getting my vehicle ready to tow a trailer. Recommend renting from this U-haul at all times!

ISSAJAMILL R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Syed K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry N. 
Évaluation :
5

Great service, very informative and polite employees. I would use this location and business again.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dena B. 
Évaluation :
5

Just keep doing what you are doing--I was highly satisfied!!!

Roscoe M. 
Évaluation :
4

Was given the wrong size auto transport the 2016 Chevrolet traverse did not fix on the auto transport call customer service they said that was all they had and it was rented as one unit so i towed a empty auto transposer to my new location which i paid for and could not use

Jerry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki D. 
Évaluation :
4

Service rapide et convivial. I was in and out in no time! They even pulled the truck out for me. Would definitely recommend!

James Edward D. 
Évaluation :
5

The online app pick up did not work at all and nobody answered any of my questions in the live chat while I awaited approval for over 20 minutes and it never came. If the people at this location weren't so nice I would never use U-Haul again

Tonmy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul L. 
Évaluation :
5

it was great so all is well

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm M. 
Évaluation :
4

Great, friendly service. Truck was clean, but beginning to show its age at 85K miles.

Craig T. 
Évaluation :
5

Every thing was great

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
4

The owner meet me at his business on his day off so that I could get a receipt and to make sure I got unhooked ok.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline H. 
Évaluation :
5

Scotty and his staff were extremely respectful, considerate, helpfull, and professional. Quick and painless check out.

Afshin G. 
Évaluation :
2

Better signage More parking Reduce mileage fee

John F. 
Évaluation :
5

Smooth and easy transaction!

laura B. 
Évaluation :
5

Fantastic! Fast and simple service with a smile????

Sophronia S. 
Évaluation :
5

Those people are outstanding I wouldn't change a thing!

Chris J. 
Évaluation :
5

Location was right off of Rt 7 in Winchester, Va. The owner was there. Paper work was dispensed of quickky, and cargo can was brand new. A great experience. Thank you.

Gary R. 
Évaluation :
5

Fantastic! Nice people, great service. I would recommend them highly

Chris J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
4

I only the pick up truck for an hour to move some flooring. It looked and drove as if the truck was brand new.

jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon S. 
Évaluation :
5

The location was great and easy to access. Well lit at night. Will definitely use again. Uhaul - your website kept crashing repeatedly on me while trying to pick up my truck, it was frustrating to say the least. I had no issues like that with my prior rental.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy H. 
Évaluation :
5

You can't improve perfection. My uhaul rental of a cargo van was so quick & easy. The van was newer & in excellent condition.

Ken A. 
Évaluation :
5

Scotty's was fantastic. However, U-haul was absolutely terrible in this entire experienceâ€"they messed up my reservation on the website, wouldn't fix it or let me cancel the entire transaction, and ultimately left me having to leave my vehicle in Virginia (where it will be for one more week), and charged me an absurd amount of money for the rental. Again, Scotty's had nothing to do with this. They were great in every way. UHAUL CUSTOMER SERVICE WAS A DISGRACE. Call me 8508674181

Chance S. 
Évaluation :
1

Returned equipment 2 hrs early and was charged a extra day that I didn't have any equipment and could not get the location to answer and got no help from the u haul rep

Don G. 
Évaluation :
4

Quick, convenient and friendly. My three favorites.

Deanna V. 
Évaluation :
3

Very easy to drop off the truck. There was a previous dent on the cab that was noticed by the person checking the vehicle in. I was able to show a dated picture from my phone, with the damage. The person checking the vehicle appreciated that and made checking in much easier. I recommend taking pictures inside and out of the vehicles, dated, to avoid any problems at check-in.

daniel B. 
Évaluation :
5

This location went out of his way to be helpful.

Richard A. 
Évaluation :
5

Thanks for the assistance over and beyond the job.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

emily T. 
Évaluation :
1

Nice customer service and Trucks parked in an orderly manner with clear entrance and exit.

Rukshan T. 
Évaluation :
3

I had to go to a different place to get the u haul it was not available after i had reservations 4 days prior

Shelly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin K. 
Évaluation :
3

I booked a 20ft truck and dolly to tow my car two weeks in advance. Uhaul sent the request to this location the day before. They didn't have a dolly to tow, luckily was able to get the truck but definitely messed up my plans on moving day. It wasn't the shops fault at all. It really irritated me on a moving day with a missing dolly.

Engin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos L. 
Évaluation :
5

Excellent service thank you

Alice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abram S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery V. 
Évaluation :
5

Very helpful and nice people. I will recommend to anyone.

Lee A. 
Évaluation :
5

Great location, staff was friendly and speedy even though they were short a staff member when I picked up the truck. Upon returning that afternoon I was remembered by the clerk that assisted me in the morning and the great customer service continued.

Joseph S. 
Non reviews have been submitted for this location.

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