I spoke with the owner and unfortunately it looks like he's going out of business. I'm a little concerned about this as i have a reservation at this location in less than a month and i haven't heard back from U-Haul regarding this change. Proprietor was great - Wish he was still in business.CHARLES M.
Customer Reviews for Scottys Fleet Service
(U-Haul Neighborhood Dealer)
Pour nous contacter
Winchester, VA 22602
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Pick up was Chaos! No humans, and the web pick up was flawed beyond reason!BRYON H.
Le client n'a pas laissé de commentaire.Lillian G.
Excellent service!;!!! Would definitely recommend!!!!!Lisa H.
Le client n'a pas laissé de commentaire.JOHNSCOTT B.
Le client n'a pas laissé de commentaire.Percy G.
Le client n'a pas laissé de commentaire.DONNAMARIE M.
Le client n'a pas laissé de commentaire.cyran L.
Le client n'a pas laissé de commentaire.ERINDANIELLE C.
I have no suggestions for improvement. The staff was friendly and helpful and the equipment was clean and well maintained.DEBORAHJEAN P.
Le client n'a pas laissé de commentaire.LYLELEE M.
Scotty was very friendly and helpfulCAROLMARIE E.
The online return process could not be completed...wait time to speak to rep. was over an hour. I had to return to Scotty's on Monday morning to completer the paperworkRONALDDALE S.
Truck was Very clean and the staff was friendlyMelissa S.
Trouble checking in with the app and he had to do it after hours manually (nice of him since was closed) The app did not detect that I was there so it would not activate the check in process. Apparently this is not the first time this has happened with them.JOELTIMOTHY G.
Le client n'a pas laissé de commentaire.basil F.
Le client n'a pas laissé de commentaire.LOISMARIE M.
Le client n'a pas laissé de commentaire.Ashley W.
Le client n'a pas laissé de commentaire.Vernon S.
Previous customer scuffed up the truck prior to me using it. Also smelled like a campfire. None of this effected me I any way, so all in all I had a great experience.Jennifer C.
Le client n'a pas laissé de commentaire.DOUGLASDAVID D.
Great service, Scotty was very cordial and professional. I would recommend this location anytime I have uhaul needs.ARLIND K.
Le client n'a pas laissé de commentaire.Wendy S.
Le client n'a pas laissé de commentaire.CHRISM C.
Very nice and helpful customer serviceKEVINM N.
Le client n'a pas laissé de commentaire.Gregory P.
Everything was good.Calvin P.
Le client n'a pas laissé de commentaire.KYLE J.
Le client n'a pas laissé de commentaire.LARRYANDREW B.
Le client n'a pas laissé de commentaire.JAMES Y.
Everything work out nice and clear and helpful assistanceALEXHUMBERTO G.
Le client n'a pas laissé de commentaire.Deborah W.
Le client n'a pas laissé de commentaire.Allan S.
On line communication with vendors needs vast improvement. I made my reservation and scheduled for 24/7 access. I received a call at 7pm the night before from UHaul stating my rental would not be available until 9 am when the location opened. I voiced my concern and how this would inconvenience me with my rental. The representative who called placed blame on the rental location. The truth of the matter is the vendor did not receive my rental notification until 7pm on June 23rd. The issue was brought to the attention of the area manager Steve. I was told he would contact me to discuss the possibility of a discount due to the inconvenience. I have not heard a word. Uhauls lack of communication with vendors is unacceptable and when you try to push blame on the vendor is unacceptable. Scott's was helpful but the area manager is not someone I would hire to work for me. No followup. Scott's gets a 5 for customer service. Uhaul gets a 1.GREGORYEUGENE P.
Le client n'a pas laissé de commentaire.RAYMONDFRANCOIS M.
Le client n'a pas laissé de commentaire.THERESA A.
Le client n'a pas laissé de commentaire.Thomas E.
Le client n'a pas laissé de commentaire.JOANNE M.
Le client n'a pas laissé de commentaire.Duane alan B.
Scotty's was so helpful. I would definitely recommend him to friends and family.bruce D.
Le client n'a pas laissé de commentaire.Kenneth R.
Le client n'a pas laissé de commentaire.Brian V.
No comments, all went wellJohnnie S.
very informative!!!Gary O.
The young man who assisted me in finalizing my transaction was very helpful and even showed me how to safely hitch and unhitch the trailer. However, when I returned the trailer on a Saturday afternoon the business was closed, which I was informed of by the rental agent when I picked up the trailer on Friday. When I received my final bill on Monday, I was shocked to see that I was charged an additional $15 cleaning fee for an open tandem axle trailer. How the trailer got dirty, I do not understand since I only hauled furniture and load of recyclable material. I realize $15 is not a great deal of money, but it is the simple fact that was charged the fee for a "dirty" trailer, which is a lie! I will not be renting from this facility again.Michael B.
Le client n'a pas laissé de commentaire.KATHERINEMARIE M.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Carrie C.
Need for Oil Change light was on.Brian G.
Great service, fast, and helpfulWayne M.
Keep up the good work!John F.
Le client n'a pas laissé de commentaire.Leroy F.
Le client n'a pas laissé de commentaire.Diego V.
Very professional nice people very helpfulmarvin M.
People were very friendlyJustin K.
The rachets for the straps that hold the front wheels could be oiled, besides that everything went as expected, and no complaintsJOHN P.
Le client n'a pas laissé de commentaire.Charles T.
Le client n'a pas laissé de commentaire.David S.
If I would have known that they would be this petty I would have wiped everything down better, they used my questioner to charge me I told them that I received a dirty truck and to take the fuel charges from me the app charged me $7 dollars they charged me $75 for equipment I did not get, a cleaning fee of $25 dollars there was not trash left be hind the truck was clean so I don't know what they charged me for and $75 for the dolly I stated I did not get! I better not get charged! I need my $3 back and I better not have any problems with this next drop! I'm so mad because if I would have known I would have went with a different company for this second trip! I never had any issues with uhaul before so I hope they fix this issue! This is not satisfying!Susana S.
Le client n'a pas laissé de commentaire.Paul W.
Great experience! I would recommend highly!cindy P.
Le client n'a pas laissé de commentaire.Jeff S.
Truck was clean but old and almost left me stranded. Could not get up hills and it wasn't even fully loaded. Also I called the 800 number after I received my bill. I was charged about $60 more than I should have been. I was never told I would be charged for 2 days when i only used it for one, never told the mileage was a different rate on weekends. Never told there was a $20 charge to drop off at night. I will never, ever use Uhaul again.WALTERKARL R.
We dropped off after hours which was hassle free but there was very limited space to park the stuck and many broke down cars in the lot.Chris C.
I lived the services! Excellent place will go back againBRANDONMICHEL N.
Le client n'a pas laissé de commentaire.Brendan M.
Helped me drop off trailer despite pouring rainTHOMASLATHROP B.
Even though it was a Sunday and the office was closed, an agent came out to help and finished up the order so that I got an emailed final receipt while I was there.CINDYL S.
Le client n'a pas laissé de commentaire.CHRISTOPHERD M.
Le client n'a pas laissé de commentaire.MAURICEALBERT H.
I had an excellent experience. Very attentive.Deborah L.
Le client n'a pas laissé de commentaire.Robin P.
Le client n'a pas laissé de commentaire.Matthew A.
Customer service was great!Francis E.
Jackie and Scotty are great. Very helpful.Howard E.
Le client n'a pas laissé de commentaire.ALFREDGEORGE L.
Le client n'a pas laissé de commentaire.Charles M.
Not sure I would do it online again... too much hassle with all the phone calls to people that were not home, etc. [or did not answer their cell phones]. Took us about an hour to be able to drive away.Keith G.
Scotty was very friendly and helpful.RICHARDMARK A.
The Uhaul location issued me the wrong trailer. The trailer number didn't match the contract number. When I turned the trailer in I was told I couldn't leave until I resolved the issue with the incorrect trailer being issued to me. I called the issuing location. They were befuddled, told me there was nothing they could do. The receiving Uhaul location called the issuing Uhaul location. The issuing Uhaul location hung up on them. At that point they allowed me to leave saying the issuing Uhaul location is â€œall screwed upâ€.WILLIAMDOUGLAS C.
Le client n'a pas laissé de commentaire.Colin J.
second time using their services, was excellent just like the first time.DONOVANCHRISTOPH G.
Le client n'a pas laissé de commentaire.Jack P.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.THOMASALAN B.
Nothing. Scotty and the lady that checked me in was fantastic. Wonderful experience.ANDREWLEE R.
Great ServiceJACOBAARON M.
Very attentive And courteous.Phil W.
Le client n'a pas laissé de commentaire.Shirley C.
Scotty was amazing. Great owner and overall person. Helped from start to finish and assisted with every aspect of getting my vehicle ready to tow a trailer. Recommend renting from this U-haul at all times!ISSAJAMILL R.
Le client n'a pas laissé de commentaire.Syed K.
Le client n'a pas laissé de commentaire.Muhammad F.
Le client n'a pas laissé de commentaire.Muhammad F.
Le client n'a pas laissé de commentaire.Jerry N.
Great service, very informative and polite employees. I would use this location and business again.Susan D.
Le client n'a pas laissé de commentaire.Dena B.