Customer Reviews for Seaford Bp
(U-Haul Neighborhood Dealer)

Évaluation :

5

I had trouble using my app to get the truck that I had reserved. It was quicker to have the person that worked there help me. So I just did it through them instead of using the app. Thankfully I did a pickup during buisness hrs.

Évaluation :

3

A BETTER CHECK OUT METHOD, AND BETTER CHECK IN.

Évaluation :

2

I rented a 20ft truck w/ 6 moving pads and a utility dolly, all I got was the truck. I needed the utility dolly bad. Had to call around to some friends to see if they had anything. I'm still waiting on my reimbursement for the utility dolly and the pads. The location was supposed to be open but there was no one there when I got there. It had recently snowed so I had to clean all the snow off the windshield, hood and doors. There was a small haul van in front of my rental so I had to back the truck through snow covered grass into a neighboring burger king parking lot. Nothing was done ahead of time and it cost me an hour and a half to get what I feel done what should've been done ahead of time by the U haul rep on site. The key to the truck was ok but the keychain tag with the truck info was damaged so I looked stupid turning the key in when I got to the dropoff location telling the guy there that I was like that when I received it.

Évaluation :

2

We first reserved a van then it was double booked told us we vod get a truck at same cost go for pick up truck not there but van was we wait for truck for an hour call unsullied said take the van when processing paperwork truck show up dealer said we couldn't take at same cost ended up with van. Poor communicate and customer service

Évaluation :

1

This locations associate was very rude and tried to add additional mileage and fuel that was not in the truck onto my contract. I was over charged and this was not a positive experience.

Évaluation :

4

Checking out the van was a little slow . but was taken care of . I suggest the owner get a more updated computer as , it was slow ,checking in and out . the owener was friendly and tried hard to help.

Évaluation :

1

The truck had not been cleaned. Drink spills all over and sticky. Food and bottles left in vehicle. We dropped truck off same day and I left my cel phone in truck. Called for several days and they just hang up on and will not give me my phone back. Told me not his problem. They are EXTREMELY RUDE! My location service app shows the phone is still there but they refuse to give it to me even with Find my phone app. I am going to get the police involved because this is ridiculous. Businesses should not treat people this way. Bp Service in Seaford is beyond HORRIBLE! Beware they are shady and unprofessional!

Évaluation :

3

Took me over 1 hr to check in. I initially was attempting to do the mobile check in. All the information was input online to reserve the truck, however even I got to the site I couldn't check in. The gentleman was having difficulty with his system. Called customer service and had to give the information a over again. The check in process was not seamless.

Évaluation :

5

Nothing comes to mind.

Évaluation :

1

I was made to wait a half hour because they had only one person available who didn't seem to know what they were doing. After I had closed out and paid they demanded I park the vehicle - a risk I should not have taken and they should not have asked me to take. I did it and left.

Évaluation :

4

Merci.

Évaluation :

1

Truck cab us dirty, left over bottle of soda on dash, not cleaned. Had to wait outside in cold wind for 15 - 20 min. while BP station attendant worked on his laptop to locate my reservation, despite my having all papers and reservation confirmation in hand printed from the computer. Then requested additional information that I had already provided in my online when making the reservation.

Évaluation :

1

Person I turned truck in was very rude. Extremely not helpful. I was asking him a question and he shut the window to the island he was in. I would never recommend that location to anyone. I recommend that he attend a customer service class before working with the public.

Évaluation :

5

Staff on hand was extremely helpful

Évaluation :

5

You guys are grate ! Five stars ! 🤗👍🏼✌🏽

Évaluation :

3

Reserved an appliance cart they did not have 1.

Évaluation :

5

Sayid was extremely helpful and accommodating. I am thankful for his service and will recommend this uhaul to friends!

Évaluation :

1

This could not sign my reservation in it took over 30 minutes to get it completed. He just kept saying it isn't my fault

Évaluation :

5

One of the cleanest uhaul trucks I've used. Gentleman at the gas station was super helpful and friendly.

Évaluation :

3

standing outside is bad

Évaluation :

2

No signage / no nothing. You would not know it was a uhaul location. Dark and had no idea which of the 2 building had the drop box for the key. Even the drop box was busted up. Not a good look for uhaul.

Évaluation :

5

Located in the BP gas station. The attendant in the booth was courteous, helpful & pleasant. Would recommend

Évaluation :

1

Unorganized and truck was poorly maintained!!

Évaluation :

2

There were no instructions on the location of the key drop box. I had trouble getting a good signal for internet, so as I was trying to work through the return process the system kept dropping me. The location of the key drop box was not clear.

Évaluation :

3

There needs to be a sign telling the U-Haul customers that the location Manager is in the gas station office.

Évaluation :

5

This is the best uhaul experience I have ever had. This truck was showroom clean! Great job!!!!!

Évaluation :

5

Smooth process

Évaluation :

5

Keep up the good work

Évaluation :

1

Uhail location gave the van to the wrong person but didn't verify information so thought it was me , spent 2hours on the phone with uhaul and was still charged for the uhail I didn't use. Terrible experience!

Évaluation :

5

nothing.my first time renting a U-Haul it was so easy,I understood your purchase of the U-Haul,and my receipt.I'm up in age and don't have computer smarts. Merci

Évaluation :

3

When a reservation is made a month in advance for a certain location, and confirmed the night before, then you should certainly expect not to have to drive 40-50 miles one way to pick up at a different location. There was nothing wrong with the location, just that I had to drive there to get a truck. Especially when you are charging someone $1,29 a mile for a rental!!

Évaluation :

5

Everything was quick and easy

Évaluation :

5

Rien

Évaluation :

5

The only thing I would recommend is a hand cart or dolly be available in each truck. I had my own that I used , but having one available in each truck would go a long ways to helping out the consumer.. just a thought…

Évaluation :

1

After driving over 500 miles I was told I had to come back three hours later to make a payment because they would not take cash or a different debit card because they just didn't know how to use the U-Haul system yet. I also have been using 2 to 3 times a month with another location as you see on my file. Spend a lot of money with uhaul this year . Into the thousands . It would be great to at least have a better rate . already had a 14 hour drive . Than had to drive 50 ex miles to return and make a payment when some one knew how to work the uhaul system . Uhaul also averaged less than 7 miles per gallon . Was most i ever spent . I also had to stand in the cold for a very long time trying to get this settled. Every one should be properly trained. They lost a big customer .

Évaluation :

5

My only issue was internet, I couldn't keep a signal. Maybe have a guest link. It slowed me down. Other than that....PERFECT!!!!

Évaluation :

5

This is my 3rd rental in a week. Always ready, great service. I did mobile check out, but easier to do manual return. Always precise. Renting again tomorrow!

Évaluation :

3

False advertisement for renting as little as $19,95 per day

Évaluation :

5

Could not have asked for a better experience...the truck was there at the designated time, the rental agent was courteous and professional and I would recommend this location to anyone who needs a truck rental.

Évaluation :

5

I did have issues getting the key to the uhaul, because the system was down. Customer service did great with communicating to the store to be able to give me the key so I could still rent the vehicle

Évaluation :

5

These gentlemen will make sure you get what you need!

Évaluation :

2

The experience was so bad, the truck wasn't there when we reached the place and we had to wait 3 hours till we got our truck. I had to push the moving helpers appointment at later hours which could cost me extra money but luckily the moving helpers were really cooperative and did it without charging me any extra fees. The overall experience wasn't good and I really recommend to have better communications with your customer and not overbook your trucks because customers usually have plans that can't be easily adjusted.

Évaluation :

1

Ordered truck received a van turned a 2 day job into 4 plus all the extra runs back and forth extra gas and time turned into over 200 dollars wow? after not receiving what I ordered

Évaluation :

3

Make sure the trucks have their maintenance checks done if scheduled for a long trip. The check engine light kept coming on and after waiting for roadside assistance, they said everything was find but had to continuously pull over and shut truck off and restart it.

Évaluation :

3

Pick up location was changed on the day of pick up. Notification was texted and emailed to me but I was driving all day so I didn't see the notification until I got to the original pick up location. Drop off location was closed when I got there (9am scheduled drop off). I and several others waited for about an hour. Finally I called another U-Haul location nearby and I was told to leave the trailer in an adjacent empty lot.

Évaluation :

2

Truck was filthy, location did not have the supplies we reserved (furniture pads, furniture dolly). Staff were nice.

Évaluation :

2

Quicker pickup time. Took half an hour to get the paper work done.

Évaluation :

4

The attendant at this location was helpful considering the fact that U-Haul system had my rental as an 'in town' trip when it clearly stated on my contract that it was a ONE WAY trip. He was able to get on my phone (after I called and spent almost 25 minutes on hold) with U-Haul to get my drop off into his location so that we could leave it there. I still had to pay EXTRA because of the screw up from the company. I should NOT have had to go through such a horrible experience, followed by yet ANOTHER screw up when I was trying to just end the trip. Not a happy customer!

Évaluation :

1

i tell the guy truck have problem for gear shift on road then smell sum burning ac not work on road sumthing wrong with truck im not happy

Évaluation :

1

Don't waste your time or money! We reserved out truck a week in advance and when we arrived, our truck was given out. We were told three times to go to another location and when we arrived at that location - our reservation was not there and was actually in another town. Drove to a third location and it took a very long time to get our truck and we were charged more than what we were told online. Very unhappy with U-Haul! Poor customer experience and lack of care.

Évaluation :

2

I wasn't expecting this to be a gas station with two trucks for rent. It just felt "sketchy" . The attendant was VERY NICE but the process was not efficient and took close to an hour. The site was down and he had to reload twice.

Évaluation :

2

Answer the phone when your customers call. I waited on line each time I called for an hour plus. The return drop boxes at locations aren't designed to accommodate larger key sizes. The key would not fit in the drop box. Had to make a second trip to wait thirty minutes for an attendant to show up. The charges beyond daily rental, miles and tax should be disclosed when a customer books a reservation.

Évaluation :

5

Friendly staff and service

Évaluation :

2

Remote check in app did not work - it kept asking for a valid drivers license number even though I entered it correctly several times. I finally asked the lone employee at the location (which was a gas station) for help. He gladly assisted me but we were interrupted many times by customers purchasing gas, cigarettes, snacks, etc. His 50 cent snack customers were more important than my $100 truck rental. Never again!

Évaluation :

5

Local agent was excellent I used on line reservation system and checkin process but kept getting an error message that I was not entering a valid drivers license number. That is not true!! The local agent had to re-enter all the info into the system. Very frustrating.

Évaluation :

5

Fast and friendly service

Évaluation :

5

the place was fine

Évaluation :

2

Poor lighting. Did not find key drop location other than an unsecured mail box.

Évaluation :

3

Need more room to get things done on your own

Évaluation :

5

Everything was good. When we saw the truck we rented did not have a ramp, we quickly changed to a truck that had a ramp. No fuss, no muss. Owner was very pleasant about it.