Customer Reviews for Seattle Vault Self Storage
(Concessionnaire U-Haul dans le voisinage)

1243 évaluations

1800 Terry Ave   Seattle, WA 98101
(Suite 100 on Howell St)

(206) 284-2179

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    10h30 am à 12h pm / 1h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 284-2179

1800 Terry Ave
Seattle, WA 98101
(Suite 100 on Howell St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    10h30 am à 12h pm / 1h pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

van was pretty dirty and beat up but did the job and the man at the desk was great

SANDRA LYNN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
2

To make sure that the information about the customer is entered correctly into the system. Send the email about the rental with the reservation number in a timely manner. Otherwise it serves no purpose to the customer. It was very time consuming to correct the problem and I lost 3 hours of my rental time on my first rental September 11th 2021. I was very disappointed.

Marie A. 
Évaluation :
4

Don't give them a hand dolly unless there's a way to lock it in, I had booked a cart with the lift, but were out when I arrived. That's a bit of a game changer. Really appreciated flexibility with extended time.

Ericka F. 
Évaluation :
5

Very helpful customer service rep who provided an overall excellent experience. Merci.

RICHARD D. 
Évaluation :
5

No weaknesses noted...Matiz is an excellent employee and ASSET to your company.

David Y. 
Évaluation :
5

Super friendly and helpful!

Peter C. 
Évaluation :
5

Great service by the guys there. Proactively called me to remind me of the reservation.

TERRENCE W. 
Évaluation :
5

Friendly and professional and fast/efficient pick up at clean location.

ANTHONY E. 
Évaluation :
3

Need more parking spaces for fleet

ADELE P. 
Évaluation :
3

It's very difficult to inspect a vehicle in the very limited urban landscape. Overall though, great service and value.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE G. 
Évaluation :
5

Great customer service!!!

MARIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucas S. 
Évaluation :
1

The staff at this location were very friendly and initially helpful. The van was very dirty upon pick-up. Upon completion of my rental, my van was not checked-in until over an hour after I had returned it and I was charged for damage that apparently occurred after I dropped off the van (I was charged for a crack in the windshield that did not exist when I returned the van). I will not use this location again and am hesitant to use Uhaul again based off this very poor experience.

Olin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akash B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUILHERME R. 
Évaluation :
5

Excellent customer service, The lady who checked me in was very friendly and efficient. I was on the road in no time. I would definitely use this service location again and would recommend to others. Thanks again.

Josh Z. 
Évaluation :
5

Releasing the parking brake is not an intuitive operation. It would be nice if there were written guidance inside the trucks for how to disengage it.

Christopher C. 
Évaluation :
2

Make sure all items and services that are paid for are accounted for before the customer leaves the lot. Spend more time explaining to the customer exactly what they're playing for.

DOMINIK F. 
Évaluation :
5

vehicle appears to not have been cleaned in weeks. Interior was fine exterior was embarrassing

KEITH H. 
Évaluation :
3

Staff were all very nice. They were pleasant and professional and answered all my questions. Van could've been cleaner. (Pet hair on seats, funky smell.) Overall, a good experience. Thanks ~

Thomas H. 
Évaluation :
5

Wash the trucks between customers. Customer service was excellent here though.

Seth H. 
Évaluation :
5

Everything went smoothly and was explained clearly!

DANIEL C. 
Évaluation :
2

Parking in the location is extremely stressful due to the small size and the van was given with an almost empty tank

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole N. 
Évaluation :
5

Thank You,.

Grace T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O. 
Évaluation :
5

Best place to get a U Haul. Customer service is A1. Thanks everyone who helped me!

BRADLEY R. 
Évaluation :
5

They were so incredibly helpful and accommodating. I had the worst experience with UHaul yesterday morning, but they were able to save the day. They are organized and responsive!

JI S. 
Évaluation :
2

The location had only 4 parking spots and when I came to return the vehicle at night, all 4 spots were already occupied by other U-Haul's. I called the U-Haul's customer service and the lady over the call was unprofessional and rather than solving my issue, she was giving me advice on professionalism even when I maintained completely decency over the call. She was so disrespectful that when I completed a sentence she was giving me her closing statement. Such a lady should not be a part of your customer care team. She should be transferred to another team where she can show her aggressive skills. I respect U-Haul as a brand but this experience with drop off inconvenience due to parking spot issues and a pathetic experience from your customer care lady made my overall experience, a Horrendous experience!

Sujay Shrinivas P. 
Évaluation :
1

The pick up and drop off is completely disorganized and I was incorrectly charged an after hours fee (I have the mileage and fuel reading photos with time stamps). I've called twice and have not received a call back to discuss the matter.

HEATHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Incredible customer service today! Grateful for the smooth process and easy moving day.

Miranda W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akshay V. 
Évaluation :
3

The van's exterior was dirty and scratched. It wouldn't hurt to wash the vans once a week. The rubber seal at the back door of the van was coming off. It could easily be repaired. On the other hand the woman working that days shift was friendly, professional, and helpful.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siyuan L. 
Évaluation :
5

The person I talked to was very pleasant and the process was easy!

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce K. 
Évaluation :
5

The location is great although needs to plan ahead on which route to take to return. There are lots of one way street and constructions. Please plan at least 20 minutes to drive around in order to access the back alley for returning the vehicle. That is pretty much what takes me go up to pike st and then come back at 8th, left on Stewart on the right direction, watch for the back alley, then turn left in.

YONGWEI Y. 
Évaluation :
5

I would like someone to walk through how to drive the truck and what the buttons inside do so that it is easier to learn. This would also help me feel more comfortable driving as I had never driven a truck of that size before.

Viraj P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
1

Stop stealing my information

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemarie L. 
Évaluation :
5

Very smooth, easy experience. Thank you.

Rosemarie L. 
Évaluation :
4

Don't allow somebody to rent back to back, so I'm literally waiting on them to drop off the truck before I can use it. If I have rented equipment, NOBODY ELSE SHOULD BE USING IT. That's how a reservation works, watch Seinfeld you numb nuts. Thankfully the individual working the desk at my pickup location was a huge help, but seriously your business practices are terrible and I will never use uhaul again.

Shareef N. 
Évaluation :
3

Representative was quite helpful for check in. Truck was very dirty on the outside. All parking was occupied at check in (it was late in the evening, however I was warned that a towing fee could apply if I did not park in a designated spot, busy alley with lots of construction nearby). After hours check in process took at least 30 minutes due to technical difficulty with location tracking aspect to after hours drop off.

Mackenna H. 
Évaluation :
5

I rented a hand truck and furniture dolly that were not in the van when I got there. But the store was open, so I was able to go in and get one.

Emma C. 
Évaluation :
5

great staff at this location, wonderful to work with!

Reed C. 
Évaluation :
5

faster check-in in person

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey C. 
Évaluation :
3

Bird shit covering the entirety of the windshield, cardboard left in the car, no windshield wiper fluid to clean off all the shit.

Austin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Basil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Xinyue T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Good equipment, friendly service, easy transaction. Very painless and affordable price. Will definitely come back if needed!

orion T. 
Évaluation :
5

The gentleman who assisted me (sorry, I can't recall his name), was extremely helpful, friendly and knowledgeable! Thank you for making it easy!

Robye L. 
Évaluation :
5

Great customer service!

Marc W. 
Évaluation :
5

Agent was very friendly and explained everything! The easiest U-haul rental I've experienced so far!

Josephine A. 
Évaluation :
5

It's not necessary to wash the vehicle. I merely said the equipment wasn't clean on the outside. The inside was clean, and the vehicle seemed well maintained.

Brian W. 
Évaluation :
2

It was very difficult to understand what kind of account I needed to retrieve the lock box code and get into the reserved truck.

Jenna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myke S. 
Évaluation :
5

Great job!

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhezhong J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie R. 
Évaluation :
5

The agent was very friendly and the location is super convenient. My van only had 700 miles on it!

Jason R. 
Évaluation :
5

This is one of the very few U-Haul locations were I'm greeted with a smile and welcome greeting. The other location I was at the same day was a completely different experience. I even spent more at the Kent, WA facility and received bad service. Thank you very much for having great customer service at at least one location. Very much appreciated.

shaun R. 
Évaluation :
1

location falsely charged me 20 $extra in gas because they read the meter wrong before pickup. I have reached out multiple times with no response from the store location or corporate. I'll be sticking with enterprise as a service in the future.

Jordan D. 
Évaluation :
2

Business hours were not kept at this location, forcing an after hours return and resulting charge when we returned equipment well before end of business.

Anna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN K. 
Évaluation :
5

The staff at this location was super nice, friendly, professional, knowledgeable and welcoming. Whenever I move again, I will rent from this location because of the staff. The only room for improvement is the check out process. It was easy to return the van and drop off the keys, but I was unable to check out online. The process is not clearly spelled out... I didn't even know where to click or what to do, so that can def improve.

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jian C. 
Évaluation :
5

Interior of cab was filthy, especially driver's side. Exterior had several scrapes, scuffs, and peeling paint that was not shown on the pictures during my preinspection walk around. Had to take time to document it myself. On the plus side, staff was super friendly and helpful.

Bradley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve C. 
Évaluation :
3

Couldn't read the emailed receipt too poor quality image.

Melissa H. 
Évaluation :
1

I was charged 30 dollars and my truck was not ready when i reached the location. Cost me extra 20 dollars due to uber charge

Sapna K. 
Évaluation :
5

Great facility and people

VINCE N. 
Évaluation :
3

They did not have all the equipment that I had reserved in advance.

Elizabeth A. 
Évaluation :
4

The add on items (dolly) were out of stock at the location. It would be nice to have had them in stock for customers who have already reserved them.

Ashok Sriram Pan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksiy S. 
Évaluation :
1

The manager here (Bob) is completely unhinged and not suited to be doing this job. He doesn't follow mask guidelines having his nose exposed and when my Fiancé told him to pull it up a 2nd time he had a total meltdown and yelled at us to get out of his store. If this location is gonna remain operable he needs to be either radically retrained or removed.

Tyler S. 
Évaluation :
3

I have two videos of your employee, his name was Bob harassing me and my friend yelling at us and being completely inappropriate while demanding the keys in the alleyway without any verification or ID on him.

Jenna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braulio C. 
Évaluation :
5

Everyone we spoke to was very nice and helpful. Uhaul changed our pick-up time and location without obvious notification. We had to call in order to find out that our pick-up time had changed (then received an email with the time change after the fact).

Brendan W. 
Évaluation :
4

I particularly liked the agent that helped me!

William R. 
Évaluation :
4

The uhaul office on Terry was a little hard to find - sign would help - construction worker pointed it out to me.

William C. 
Évaluation :
1

I requested and paid for a hand truck and dolly with my van. The hand truck and dolly were not in the van, and the person at the rental place was not wearing a mask and would not come outside, so I could not safely go inside to request them. I have requested a refund for these charges several times and been ignored. Horrible customer service, I'll go out of my way to go somewhere else next time.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart F. 
Évaluation :
5

I was disappointed i originally booked in advance for Saturday for 24 hrs and i got a email Thursday afternoon. My reservation was moved to another location which was off my way and i have to change everything. It was very inconvenient considering i already plan my whole weekend for moving. This is the second time happen to me reserving at Uhaul.

Ed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara G. 
Non les évaluations ont été soumises pour cet établissement.

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