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brett T.
Customer Reviews for Sebago Lake Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I can't recommend any changes. Justin was awesome to work with and helped get me on my way quickly even though he got busy all at once.
Kevin A.Inside wasn't swept out of debris. Nevertheless, staff was very helpful and friendly. And in all other ways the equipment was in good working order
MAINERD S.Nothing, everything went smoothly
roxanne R.I totally emphatically agree with some of the other review, Justin is just amazing
mark C.This was my first time doing a weekend pick-up and dropoff at an unattended location, requiring use of the phone app. After much frustration I called the U-Haul help line who walked me through it. I just think it would be worth driving to a location with a person vs. so many verification steps, selfies etc. on the app. Otherwise this location is fine and felt safe.
David B.Bring pickup trucks back to this location please
Brian M.Everything went great
ROBERT J.Real
donna B.Truck could use a front end alignment. People were courteous and so cooperative and friendly. Overall great service!!!
Cheryl S.Woman that worked in the store (I don't believe was Uhaul employee) was rude when I returned the truck. Picking up the truck there were poor instructions, very unclear as the store was closed on Saturday(day of pickup) combo to keys was easily figured out so I didn't need the instructions that were supposed to be relayed to me but were not.
shawn G.The truck was clean but not spotless. It was obvious it had not been swept or vacuumed since the prior customer. However, that did not affect the use or experience. The pickup and drop off through the app took longer than expected and was a bit frustrating, but overall it was a good experience and I would use U-Haul and this location again.
Pamela W.Outstanding customer service and one of the friendliest U-Haul experiences I've had!
Michael D.Very positive experience
jean M.Very friendly
David H.Wonderful
Myra S.Very good inspection prior to renal and replaced worn safety chains
Karl J.Employee was great.
Jakob H.Justin is responsive and helpful.
Jeffrey B.No improvement needed ... It was an excellent transaction from pick up ro drop off. Hightly recommended.....
Gerald P.Service was great and fast, was in and out within 5 minutes
Cole S.I reserved the truck for 5pm, however when I showed up, they closed at 4. The key was in a lock box, but no one on the phone knew the combination. After 90 minutes on the phone with U-Haul, they admitted I could t get the truck. I didn't get the truck until 925am the next morning and returned it at 350pm, however I had to pay for 24 hrs. I will dispute charges for such a shitty experience and uhaul not providing services paid for.
Francis O.Had a great experience with the 6' X 12' trailer; it fit my needs exactly. Pick up and delivery at Sebago Lake Automotive were top notch-- friendly, speedy and efficient. I will definitely rent again from this location if I have a need for a rental trailer or truck.
Thomas D.Renting from this location was a very pleasant experience. The rental agent was very courteous and helpful to me throughout the entire process and made me feel like my business really mattered to him. I would not hesitate to do business at this location again and cannot imagine how anyone could have been better as a UHaul representative than the gentleman I worked with there, Justin....Thank you!
James G.When I picked up the truck, there was no dolly, which I had ordered days before. Had to go to another location to rent one. I thought the check in process was long. I will not use the 24/7 share plan again.
Dana G.The truck was decent and functional. Just wish that it was cleaned (back swept, cab vacuumed/dusted) between customers. There was also a piece of molding along the driver side door that came off when I brushed against it. It went back on but it could have been attached better by company. Overall the truck worked for my needs
Lauren M.Justin was quick and efficient, always responding immediately to my texts, always respectful and kind. A great experience at this UHaul location! Beth
BETHE B.You changed the drop off location to a place that was closed and had a hidden key drop off location
Dillon D.Nothing. All was very smooth.
David D.It was very helpful to be able to drop off the truck AND the trailer that we rented from UHaul on Windmill Road in Halifax at the same site in Windham,Maine, instead of trailer at 847 and the truck at 447 Roosevelt Trail, Windham, Maine. We loved to get a look at their 1960s Corvair on display at their establishment. We very much appreciate that you folks at UHaul have offered us very good equipment to move our apartment-ful of belongings. I think that the 10ft truck hauled the 6x12ft trailer very well. This combination allowed us to park the trailer on its own, before our return trip, and park both/either in a regular sized vehicle parking slot at our hotel and apartment. The 10ft truck handled most closely to a household domestic vehicle, with respect to turning circle and parking, and, with some 50-100 miles of experience on the road, I became comfortable with the driving and handling and vehicle lines of sight while on the road. The truck IS a bumpy vehicle, even when engaging the NOT-towing option, when empty but handles better when loaded and best when towing a trailer, especially a heavy trailer, IMO. We drove from Halifax, Nova Scotia, to Brewer, Maine, via Houlton, Maine.
James D.Dustin was very professional & courteous and as a first timer using a trailer he took the time to make sure I knew how everything worked. I give him 5 stars! I will definitely be using this location again!
Mary S.Thank you so much for your efficient service
Claudette E.Justin was THE BEST! He made the process super easy! Thank you! Highly recommend this location!
Barry M.Give simple, concise instructions as to how to pick up a truck with the 24/7 service, and fix the App so it gives the correct lock code. Took nearly an hour and two phone calls to do what should have taken 5 minutes.
William B.From the time when i walked in, till the time i dropped it back off and left, they were amazing. The benchmark of what you want when renting a Uhaul!
Scott O.Great experience
MARK C.Do nothing. the Man that helped me was great. he treated me like his best friend. he did everything to insure everything went perfectly for me. i will always go back here for my rental needs.
bruce S.Merci.
Rhonda T.We had a wonderful experience. Will recommend to our family and friends. Merci
Roberta O.Your app was not working properly during my return and increased the amount of time it took to return.
Joshua C.I ordered a appliance dolly and only got a regular one
Cheryl K.Improve directions to service desk.
Bruce E.Justin was super! Could not get my phone to give location to Uhaul 24/7. Major fail on them and very frustrated customer. CS had me wait 15 minutes just to transfer me to another CS department who's wait time was 20-30 minutes. What a load of hooey!!!
Mark D.We did mobile drop off for convenience so I'm satisfied.
Mariana F.Service was good and close to home.
Jim C.The location was fine but uhaul was awful
Jonathan M.The location was great but there was no one there to help so I had to do it online and being over 70 and not friendly with on line stuff it took me 90 minutes, calling another place to speak to someone 4 times (taking up to 10 minutes on hold each time), had to create an account with a password with a picture and then they had to verify the picture by calling someone else. I almost gave up
Jon H.Equipment was there and ready to pick up. Got help with the hook-up and was on my way in no time.
James C.Truck was not cleaned snow all over it. Snow all inside of it window was left down.
Clint L.Staff was helpful and informative. Process was easy. Would definitely use this location again.
STEPHEN G.Date needed was a moving target. Justin was extremely helpful in accommodating me.
roderick C.Nothing absolutely great Service and people
BRIAN C.Can't improve on perfect customer service from Justin!!
Glenn T.great location, great service
MITCHELL W.I will use them again
Peter A.Don't charge so much for miles for around town give a few free miles.
DEBBIE S.Justin was very good Excellent customer service
DORIS R.great location, easy access, great service.
KATHERINE W.Truck was brand new and in perfect condition :)
OWEN D.Very nice and helpful staff Nice truck too
JOSEPH M.Easy and exactly what I needed.
Stephen L.Cant get any better. They know how great customer works.
Glenn T.Can't think of anything - the entire transaction was seamless! Merci!
ROBERT C.