Évaluations des clients Second Chance Furniture

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Second Chance Furniture

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Benoit B. le

Évaluation :

The trailer was damaged, there was broken glass in.

KENNY F. le

Évaluation :

Super Dope uhaul dealer.

KENNY F. le

Évaluation :

Very helpful and friendly people. Stayed late and came in early to help me with my rental

gene Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karen J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ericka A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Reannia P. le

Évaluation :

I had a great experience here! On a scale from 1-10... I give Karen a 15! She went above and beyond to get me in a truck even staying after hours to do so!

KENNETH C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donna M. le

Évaluation :

The lady at this place was super nice but I am mad because I reserved a trailer at Schererville, IN and it was very inconvenient to drive to this pick up location. Why in the world would you reserve at a place where it is the best for you and then have to drive 20 miles one way and 20 miles back. Ridiculous!! Especially for someone who is from a little town and does not drive in big city traffic!! Shame on you guys because you know people are vulnerable in these situations.

Allen H. le

Évaluation :

Le client n'a pas laissé de commentaire.

betty T. le

Évaluation :

Very efficient and kind. Would highly recommend this dealer again. They went out of their way to accommodate us in our big move

Robert S. le

Évaluation :

When uhaul promises a specific size truck at a specific location on a specific date and at a specific time; then uhaul should honor that. In fact, i had such a run around to find another location (despite several helpful agents) and lost 3 hours of my time that it did not allow me to utilize my moving team. And, it took the full day to load making it impossible for us to drive the 4 hours the same day. Further, the truck size they were able to provide was as too long to go up the drive, which meant twice the walking for each and every item. While this had nothing to do with this particular location, I was not pleased with my uhaul experience.

KENNY F. le

Évaluation :

Genuinely nice people. Quick and easy rental. I would definitely recommend this location.

Wayne G. le

Évaluation :

Lady that helped me was very nice. I've been to other uhaul locations and they just seem to want to push you along and get you out, which is ok, but just seems too robotic

Kelly H. le

Évaluation :

I would not ever rent from this location again. The lady showed up 45 minutes late. Then she said she made it to where we can return to any location and she did not which made it difficult to return. They were terrible.

monique B. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICH H. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEVE G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roy R. le

Évaluation :

The key was not in the box, they had no blankets, and the Appliance dolly was not in the truck

ANTIONETTE E. le

Évaluation :

I was told a certain charge when I rented the van, and that was the same charge on the paper and in my email. But once I dropped off the truck my card was charged an extra $27.80. The truck was returned on time, I brought it back with way more gas and the miles were what I said. So I don't understand how I was charged extra.

Samuel P. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW S. le

Évaluation :

They honestly are great at customer service and warm and welcoming! Highly recommend renting here!

DERRICK P. le

Évaluation :

Professional service with a smile

james S. le

Évaluation :

Le client n'a pas laissé de commentaire.

delonda C. le

Évaluation :

I returned the truck with a quarter of a tank of gas as requested but was told it was 1/8 . On top of the $117 to rent the truck for the day, I was charged an extra 75.00 For gas and mileage overages so I was told

RONALD A. le

Évaluation :

N/A

Matthew K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael C. le

Évaluation :

The size of truck requested was not available,so a smaller van was given than what was ordered. Had to go back in office to redo paperwork to get a larger truck losing valuable time and having to pay for an extra hour of labor help.

jose R. le

Évaluation :

BEST AREA UHAUL WOULD DEFINATELY RECOMMEMD THEM

ANNA B. le

Évaluation :

Staff are very friendly and not rude. Made thing super easy and answered all questions I am a first time u-haul costumer.

ISRAEL F T. le

Évaluation :

Le client n'a pas laissé de commentaire.

jose R. le

Évaluation :

Awesome service Definately A* dealer would highly recommend to others

Simon L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Virginette F. le

Évaluation :

Le client n'a pas laissé de commentaire.

jose R. le

Évaluation :

BEST UHUAL AROUND

Marjorie J. le

Évaluation :

Your company jacked me around and sent me to two different places, neither one had the truck, I had to settle for a smaller truck that did not meet my needs, and I was treated like garbage. Your district management did not even have the decency to contact me!

BIPOLITO D L. le

Évaluation :

Good jobs

jose R. le

Évaluation :

THEY WERE 5 STARS HELPFUL IN EVERY WAY DEFINATELY WOULD RECOMMEND THEM FOR THE FUTURE

Marianne T. le

Évaluation :

Truck was 2 qts low on oil,coolant reserve was empty, and when I rented the truck on your online questioner asked for Approx miles so I told them 120 when the truck was returned with 128 miles i was going to be charged for extra mileage until I informed them of the oil and coolant situation that I paid for. 20.00 dollars for going 8 miles over on an estimate....ridiculous.

Tera M. le

Évaluation :

Le client n'a pas laissé de commentaire.

HEATHER S. le

Évaluation :

When we dropped off the trailer it was so simple we thought it was weird but overall ok

DARRYL N. le

Évaluation :

Le client n'a pas laissé de commentaire.

maria M. le

Évaluation :

Staff is very nice

jonathan L. le

Évaluation :

The lady is rude yelled at me on the phone and charged me another day for being 5 mins late I’ve bought appliances from them for three different houses it’ll be the last time they get my business that’s for damn sure I’ll never spend another dollar with them

David L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miguel A. le

Évaluation :

Le client n'a pas laissé de commentaire.

linda T. le

Évaluation :

Le client n'a pas laissé de commentaire.

REX G. le

Évaluation :

My credit card was charged $10.19 more than the contract amount.

Lisli B. le

Évaluation :

Let them know its in a furniture store..

cassandra K. le

Évaluation :

Le client n'a pas laissé de commentaire.

serena F. le

Évaluation :

I am grateful of the location and the friendliness of the retail person. She was very helpful and knowledgeable and explained everything that was needed to be known

Khadijah W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ructhie M. le

Évaluation :

I had a ruff day and Karen was God sent. She made my day complete with excellent customer service and having a truck for me. The only thing that I would say is each truck should have a dolly at no additional charge.. It should be part of the truck.. other than that I have no complaints. Thank you for such outstanding service at Second Chance and with Karen.. Ruthie McCowin

Shannon C. le

Évaluation :

Get better equipment at this location

Leighana L. le

Évaluation :

Too busy running own business. While serving Uhaul costumers

JAMES S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Desmond F. le

Évaluation :

Just treat them the same way thay i was treated excellent

JEFFREY J. le

Évaluation :

The lady working there has excellent customer service skills, love renting from this location.

JESSICA R. le

Évaluation :

None

rick B. le

Évaluation :

Repave the parking lot and have no smoking vehicles for all of us who don’t smoke. The office building really needs a major makeover not very professional at all. Thank you Rick Britton

Orteka B. le

Évaluation :

Le client n'a pas laissé de commentaire.

anthony B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua P. le

Évaluation :

Staff was extremely friendly and welcoming. Worked with my time frame. Very happy with the service I recieved!

dave B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arthur H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lillie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

scott C. le

Évaluation :

Your company sucks. I will never deal with it again. Shelbyville was great and the gentleman handled me accordingly. MY CONTRACT stated my drop off was PORTAGE INDIANA. NEVER stated a specific location. It stated that I can have any drop off in portage. EVERY SINGLE one I took it to refused my service. I called customer service immediately, enraged. I spoke with Tiffany. SHE SUCKED. She was very unprofessional and did not represent your company well at all. Upon speaking to Tiffany, your company’s recording stated that our call was being recorded and if I had wanted a copy I can request one from the agent at any time. I requested it so I could file a complaint with your company and never received the recording. Your company let me down and was a huge inconvenience and I will never do business with you ever again.

James C. le

Évaluation :

Le client n'a pas laissé de commentaire.

annie T. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANN R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura W. le

Évaluation :

Le client n'a pas laissé de commentaire.

onrae J. le

Évaluation :

Nothing perfect

george D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JILL S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Suzanne G. le

Évaluation :

Clean out the truck

Laura M. le

Évaluation :

They took 4 days to check in my truck and then tried to charge me for it!!!

Barbara G. le

Évaluation :

This was NOT the drop off location. These kind, helpful people contaced Jerry Duggins for me and were finally allowed to let me have the truck 2-1/2 hours later. A GIANT catastrophe. Promises pf monetary reimbursement were not made as promised by Mr. Duggins, your Area Field Manager.

JEFFREY J. le

Évaluation :

Excellent customer service.

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

john J. le

Évaluation :

Le client n'a pas laissé de commentaire.

sue K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ambar M. le

Évaluation :

Le client n'a pas laissé de commentaire.

daniel M. le

Évaluation :

Had to wait almost an hour to pick up truck as no one there was qualified to release the vehicle recommend you call and make sure that someone is there and ready

Marissa T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Connie C. le

Évaluation :

You all are doing just fine the way you doing it now

April R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shaun C. le

Évaluation :

Refund the money I was charged for cleaning when I returned the truck. When picked up there was no walk around with the renter so I opened truck and it was filthy so I returned in the same condition. If you are going to charge someone for cleaning then you need to have it clean before it's rented.

kyle J. le

Évaluation :

The process was slow. The computer took a very long time to complete the process and the place is set to open at 10 AM I was there before 10 AM to return my trailer and waited until 10:15 but there was no one there to sign off that it was returned.

maria V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan B. le

Évaluation :

Very fast and courteous service. Helpful on explaining how things work. Clean and comfortable truck.

Sean M. le

Évaluation :

Store was supposed to be open. Was not, stopped by another .5 mile down the road, also closed. Then was confronted in this awful neighborhood by odd men saying the owner would arrive in 30-40 minutes, which is about an hour after they were supposed to open. Two thumbs down!

Jim S. le

Évaluation :

Was to pick up trailer at 10 AM. Didn't get it till 11:30. They said the size ball I had was ok, 2/5-16ths. It was too big. Had to go back home and get a 2" ball. Trailer worked fine.

TAMARA W. le

Évaluation :

Very very helpful and made my moving experience easy