Le client n'a pas laissé de commentaire.
Tonya M.
Customer Reviews for SecurCare 136
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was not well informal on how the process was going to work, when I went to pick up the van. It was a self-service which I had no ideal and had never done before!!! When I called custom service which was a long hold and all they said " I should have or had done well if I had known!!! A very BAD experience. I subject it would have been nice to have all this information on the front end and not have to stand in the HOT Sun trying to figure it out.
MIKE A.As part of the after hours pickup process, I would recommend to add the steps to turn on location services. I needed to call the help number to get this done and they were very helpful. The only cleaning item is that the interior windshield needed to be cleaned. We drove into the setting sun with a haze because of the dirty interior windshield.
Carmin F.Dawn helped make a challenging experience easier and would hope every customer could this expert level of customer service
Carolyn T.Maria was very kind and helpful. Excellent Customer service and she made things very easy.
Cydney L.Your service was excellent. I would recommend speaking to Dawn at the location where I got my truck from she was the best, she was extremely kind and helpful to me. Awesome.
Deborah B.Customer service was great. Will use again.
PHYLLIS P.Great Service!
Sean B.When I tried the process of returning the vehicle, the camera would come on but wouldn't take a picture and I couldn't proceed to finish. So I returned the keys to the box.
Teresa R.When we arrived at the location, the manager was on lunch so there was no one to help. I had to sit on hold for an hour with uhaul and the location because uhauls site was not working properly. This set me back an hour and i was on a time constraint. This process was supposed to be easy and effortless, instead it was frustrating and took way too long.
Whitney H.Super easy and nice van - will use again for sure!
Steven S.The app has you working as if you were a U-Haul employee, when I'm a PAYING customer.
Kevin L.Rien
TERRI K.Dawn was knowledgeable and helpful!
STEPHANIE U.Change the windshield wipers
TOMMY H.Very professional service
TIMOTHY S.Dawn assisted me with properly completing my reservation and online check in despite the fact that she was on her way out of the office when I arrived. She was very helpful and patient.
MAURICE C.Please make sure trucks are clean. Mine was dirty inside and out. Floor of cargo area and hand truck had oil on them. Need a process to double check that all items rented are ready for pickup. I rented 12 furniture pads but only received 1. This was the first time I used the app to check-in and pickup/return the truck. Worked well and I will use it again
Gary H.Dawn was so accommodating and friendly. Made the entire experience less stressful as it can be when moving.
shakeela J.Very nice and professional
Oladele O.The manager I believe he is as well as the other lady at this location were so nice they actually went above and beyond service of what I need and helped me greatly when I was in a bind
Lena J.Mary was a pleasure to work with. Great customer service and very personable.
Shannon L.The online check-in experience was a cluster. Before I left the house I uploaded my ID, both front and back. When I arrived to pick up the van, my ID was not on file and I had to re-upload both images. The uhaul website informed me that the key to my van was in the upper box and gave me a code to retrieve the key. The code did not work for the upper box. Luckily there was an attendant on site who provided me with the correct code to retrieve my key from the LOWER box. This was very frustrating and should not have been an issue. If uhaul is going to continue to allow customers to pick up/drop off online, I would recommend streamlining the process before continuing this procedure. The whole process was fragmented and took as much time, if not longer, than the original booking process (which was supposed to save time). The van was clean and the on site attendant was very helpful, but the whole process of booking online and retrieving the key was lackluster. I will hope for a better experience in the future.
Jacob L.Awesome customer service!
keena P.Great customer service!
Joel C.Yard to small have no to park your car on property
jarvis R.Manager was spiteful and verbally assaulted me. Did not have equipment ready nor the truck.
Jared S.My key was not there when I arrived. Non responsive and never received a call from area supervisor as requested
adedamilola F.There was no parking so I had to park down the road in a random lot and hope my vehicle wouldn't get towed. Also, I got there for my 10:30 RESERVATION but the truck was being used by someone else and wasn't there!! The nice guy behind the counter told me that guy was scheduled to bring it back at 11. Why would there be an over lap in RESERVATIONS??? That's ridiculous, I was pissed off about that and lost time in my day to pack up my home. Unexcusable
Ian G.I was forced to purchase $10 insurance which I did not want. Requesting refund of $10.
Nadine H.Location manager was very helpful. Facilities were clean, truck was clean and well maintained. Very pleased with the service.
Dee C.