the app was TERRIBLE. I tried to upload a photo at the end of my rental and it would not upload. Wait time was 63 minutes so I waited only to be hung up on and received a message the call back had been cancelled. I cannot believe there is not an option to close the reservation, submit the details and request a human verification. Horrendous experience with the inner workings of UHAUL.. This location was wonderful..DAVID W.
Customer Reviews for SecurCare Self Storage 134
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Decatur, GA 30030
(Closed daily from 1pm-2pm For Lunch)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 1h pm / 2h pm à 5h pm
- Samedi :
10h am à 1h pm / 2h pm à 4h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Unexpected charges so that was my biggest complaintTREYLON R.
I had to call 1800 number because the website was not working. The lady was very helpful. The lady at uhaul had to go on lunch and told me to call number.Rebecca G.
have interaction with customer returnJohnathan E.
Le client n'a pas laissé de commentaire.DAVID H.
I reserved and paid for a regular sized dolly that was 10 $extra. This location only had a small dolly available that was listed at 7 $however I was charged the full 10 $. The dolly was too small and inefficient for my move. Make sure that if a customer reserves specific equipment that they have to pay for that it is available on the day of pickup. The lady that helped me was nice but didn't know a lot about U-haul products and services and that is because she was an employee from the storage facility across the street and didn't even work there.CHRISTIE J.
Le client n'a pas laissé de commentaire.Kevin P.
I need a representative to remove the 20 $"after hours service fee" from my charges, because we were never after hours.ANDREW C.
Equipment was a bit dirty, using strict standards to evaluate it.JESUS R.
dropped off after hours. Easy to find location near my destinationDavid C.
Le client n'a pas laissé de commentaire.Evan D.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.John W B.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Reuel J.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Quanisha J.
Le client n'a pas laissé de commentaire.JAMIE M.
I did not receive any of the additional equipment I purchased and the person at the front desk could not help me.Savannah Y.
Le client n'a pas laissé de commentaire.Bryce B.
Last time I was only charged 39,99 this time it was 80 $why?Kevin H.
Le client n'a pas laissé de commentaire.Donald G.
The location has so little to do with your process. I was fortunate to encounter a delightfully helpful lady for my rental, but had just the opposite experience for the drop off. â€œI don't work for U-Haulâ€ said the angry woman showing the Secure Storage logo on her shirt. She told me I had to follow a link in an email from you. Fortunately I could find the link because she didn't have the patience, or inclination, to help. However the link couldn't find my location completely stopping the process. Finally, after three tries, got a helpful customer service person on the phone to walk me through the drop off. Won't use this location again.John M.
When we walked into the storage center that has staff that are meant to help facilitate renting the uhaul trucks, we were made to feel that we had come to the wrong place. The attendant repeatedly explained she did not work for uhaul and explained we would have to order from u haul online. We completed online order on our phones, and she eventually helped us and gave us the keys to the truck. She was unpleasant, unprofessional, and made the process very stressful for no apparent reason. We ordered boxes from her initially, and when she directed us to order our own truck online, we found the boxes were significantly cheaper there. She refused to refund our box purchase and was unnecessarily unpleasant about it. The u haul phone number customer service was wonderful. We had a lovely experience with a pleasant woman on return of the truck, and her patience and kindness nearly made up for the rest. I wish I remembered her name, but she deserves direct praise for her work.Thomas D.
Have clean van ready when customer is due to pick up.Sheila D.
The location closes for an hour in the middle of the day, it would be nice if there was a lockbox to pick up your key from while they are closedSelim I.
I had to wait over an hour to get my truck. The worker was very rude. The wrong dolly was in the truck. The air vents in the truck did not work. No air no heat. Uhaul nickel and dimes you, they are a poor company.mason B.
Very easy - thanks!juan Y.
Very poorly staffed. Opens 30 minutes later than stated hours (10:30 am vs. 10:00 am as advertised.) Closed for long lunches during the middle of the day, so nobody to check in my return mid day. Charged me for an additional rental day and for a full tank of gas although total mileage was less than 20 miles round trip, so I had to call national office to get a refund. Did not find my preregistration of license so it took an additional 20 minutes to check out. Did not seem to know how to work the computer registration. Did not have furniture cart that I had previously ordered. I will not use this location again as it is obviously very poorly staffed and managed.Michael B.
I been to 2 locations, checked 6 locations to get the vehicle. The location had vehicle. It was too far away from my location. Representative didn't explain the insurance charges. Otherwise, I could save 29 $/- and use my my insurance.Madan S.