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Yraina S
Customer Reviews for Securcare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The representative from very helpful and thoughtful. She was caring to assist our needs after a long drive. She is definitely a 5 stars asset that represents the company true purpose helping people an there needs
Mark FThis drop off location was good, I had a faulty truck had to trade for a better truck.
Charles DTruck was disgusting. Not cleaned and had cigarette ashes every where. The truck had zero gas in it Very bad experience No body career at all Truck was good n bad mechanical shape, door jam had 1 inch had that made bad air noise when driving on interstate Never again
jitandra pThey did not have any dollies, despite having paid for one on the website. Lady at the front desk claimed she did not work for uhaul, gave me the truck keys and sent me on my way. She was rude and not very helpful. Had to do the move without the dolly. I would not recommend this location.
juan rNothing! Wanda was great!
Andy KWanda was great. She went above and beyond to make sure everything want well.
TIMOTHY KThe Customer Service Rep was very action oriented in processing the transaction
KEVIN SThis location does not offer any of the dollies I reserved. This need to be corrected in the Uhaul system.
Sharell BWanda, at the front desk was incredibly rude. After my U-Haul was booked *in advance* with a tow dolly and furniture dolly, I got to the location and Wanda said 'we don't got dat' and brushed it off. So naturally, after planning a move depending on these dollys, I was frustrated. She told me that I could drive to the Savannah location (about 15-20 miles away) to pick one up, but would NOT be compensated for the miles or the gas that I put on the truck. She then said with an attitude 'I wouldn't be mad over a dolly'. I continued to try to explain to her that I had PLANNED and entire move expecting to rely on U-Haul to provide the equipment that I purchased and reserved for the particular date. I shouldn't have don't that. And DEFINITELY I will not make this mistake again. My card was charged $41,57 and I was told it'd be a pending charge until I returned the truck, and it'd be charged according due to the extra miles, and wether or not I brought it back full of gas. Which I did. Then my card was charged an ADDITIONAL $42,75 with no explanation or warning. I called to ask why and Wanda hung up in my face!!! I want my money back. At least for the unexplained addition charge. What an awful experience.
Macy MThe lady working at uhaul was very nice and answered all my questions. And the office was really clean and smelled amazing.
Jackie PMore moving accessories, like rope
Robert CJust needed a touch up. Wanda was very pleasant.
Adrienne HMrs. Wanda was great....very helpful and customer service was amazing. I will definitely rent from her again. Thanks Mrs. Wanda.
CANDIS CSite charged me for gas inappropriately. Site was closed when I returned the truck and there was no secure key return box.
Don BI rented a UHAUL truck from Augusta, Ga to New Haven, Ct. The truck was returned in New Haven, Ct. I have been charged in the amount of $146,59 for a Wrongdropoff. Spoke to the Area Manager, Jenna Dean to resolve this issue. They are saying that the truck was dropped off in Bloomingdale, Ga. Apparently, is false and UHaul is not competent in figuring out what happened and resolving the issue. I am very unhappy about the fraudulent charges on my account and will have to file charges against UHAUL. I am very disgusted because I would rather being doing otherwise with my time and money.
Chantay OI would not recommend anyone to uhaul unless they want loss 4 hours time on hold (start to finish) get shuffled from one site to the next, deal with 45+ min wait times on day of rental for assistance only to end up dealing with reps that doesn't have a clue about 24/7 apps, change s your location without your consent and changes your location that does not offer 24/7 service! the tech that does know about the app is disconnected about the duration of rental ( proceed very very disjointed) Plus get overcharged for equipment that you did get! It's a solid No to dealing this kind of jacked up fiasco again!
CINDY DThe late night drop box could be listed properly.
Staphon PThere was no one there they charge me to fold blankets the blankets were on a nice pile she charge me an extra $25 that's not how you do business. It wasn't obvious where to put the key right away.When you call the answer self storage they don't answer anything U-Haul
mike cWrong size Truck, auto carrier not available, loss one day getting auto carrier from another location, phone calls not answered for hours, never again.
Tommy CNothing. Best service I’ve experienced with UHaul to date.
Jeffery HEvery one was great!
Michelle HI ordered weeks in advance and got there to pickup the truck and the location was closed. I never received a telephone call or email letting me know anything changed. I called customer service and was changed to a new location and it added another 45 minutes to my pickup while Friends were at my hone waiting for my return. I brought the truck back the next day 2,5 hours late bc I didn't know I'd be charged for anything past 24 hours and now I owe an additional $33 for the rental fee and insurance. I've emailed asking for a rebate and gotten no response.
natalie sNothing!! Staff was so sweet and we're very helpful. It was easy and quick. My move only took 4 hours and very easy drop off. Don't want to move again but if I do I will be using this location again!!!
Derricka BThis was a very good experience.
Mimps BWanda Gadson was excellent
Douglas WEvery thing was really wonderful. Truck was there when we arrived, lady was very nice, enjoyed meeting her. Told us anything we needed to know and made the day a lot easier for us.
Linda WCharged me for 5 days when I only used it for 6 hours. Sure I was refunded but not cool to open up your credit card bill and see that. Also signed up for the remote pick up/drop off with the app but when I got there I was told that's not an option even though the website said it was. The lady was nice about it but it's just frustrating. Oh and it had the wrong address. 2 stars only because she was so nice, otherwise 1 star for sure.
Brian SThe lady made sure we were at the right location for drop off and confirmed by seeing the receipt.
Amanda WI paid for an appliance dolly but that is not what I received
Ben HS.O.
Philip CThe phone number given for this location is never answered. I was never able to confirm my pickup. I even called U-Haul for help confirming the day before because I could not reach anyone and they could not either. My pickup was scheduled for 1:00 pm. I arrived about ten minutes early and the clerk seemed aggravated. She said she closes at 1:00 everyday for lunch and that I almost missed her. She said a man came yesterday at 1:00 and had to wait for an hour to get his truck. She said he was upset. I can understand because I would've been upset, as well. I told her that I had been trying to call for several days to confirm my appointment but that her phone was never answered. She said U-Haul has the wrong number for them and has been told that several times but won't change it. This is a terrible customer experience!
David H