Thank you for all your service. Friendly and courteous!
Gabriela B.
Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I rented a 15' truck and was supposed to be able to pick it up using the app and the agreement that I filled in on line, instead I had to wait for the location to open, stand at the counter and have the same paperwork filled out. At which time the service person added coverage to my rental at $15.00. I used the truck for 13miles, my total charges should have been around $45 and somehow I was charged over $90.00. Buyer beware! Will never rent from here again!
Kimberly S.Staff was really helpful. Went above and beyond to help. Highly recommend
scott P.Pick up location was friendly and made a typically stressful experience painless.
Chris P.The self pick up service was very slow
James M.Keep up the good work
Bob B.Move faster!
Russell B.Getting the rental was super easy, and everyone was super nice and helpful.
Jamie F.I reserved an appliance dolly online and the website said it would be at this location and it was not delivered. U-Haul was delivered to me with less than a quarter of a tank of gas. I was also promised a lower rate if I turned in the equipment at a specific time and that was not upheld either.
Emily C.So easy to dropbb by off after hours.
Roy B.Check the cranks for door windows. The crank on the driver side door of my truck kept coming off.
William B.Chad was great at check in. Professional and friendly. He made the process quick and easy. Convenient location and truck size worked out great. I move often and always use UHaul so keep up the good work and appreciate your dealers. Merci!
Kerry R.Everything was great.
GRIGORIY R.GREAT customer service
peter W.Please make sure truck is filled up all the way and leave a note if you promise a customer something so they don't get charged for it when the next person/another person helps them. I was told to bring truck back with an amount of fuel left, we did, it still got charged extra.
Jill Y.Our pickup time was 10 am…we arrived 10 minutes early…the representative made a comment about us being early. I said I'd rather be early than late. That's when we were told they didn't open until 10.
Robert S.Guy at the front desk was friendly and had a great experience with them. Likely return
Kao L.I pulled up and parked in the parking lot. The sign said the manager was gone, so I dropped the keys in the drop-off slot, and the transaction was performed after I left the property.
CHRISTOPHER G.Very fast and easy. In an out in 20 minutes.
LIANNA C.Very professional lady.She needs a raise.Don't let her walk out the door.The other guy there very unfriendly.
ARCHIE L.Very friendly
Darin N.I scheduled my pick up for a specific location and it changed on me. Which required me to go to the original location and pick up the boxes that I ordered. Truck smelled like urine and was sticky everywhere.
Landon P.We booked certain things online and when we arrived they didn't have it. The lady that was re-parking the uhaul for us was smoking while driving and the smell remained for the whole 2-day trip!!
Ulyana Y.The fuel was not full and I put my share in and it said that the gauge was full when I picked up it wasn't. There were cigarettes in the drink holder and the tire air was low when I turned on the vehicle I didn't put that on drop off because I didn't want to be charged. I won't rent from this location again
Sabrina O.The staff at this location were very nice and professional
Raul P.No telling where your final pick up will be as it was switched three times. Finally I was to pick up at Midakee in Boiling Springs they where closed early. When I check sat morning they said the Uhaul rep was gone for the long weekend. Then I got switched back to secure storage and had to rent an additional day to get all my moving done. Never again!!!!
Edwin K.I placed reservation for closer location than the one rented from. I was contacted the day prior to confirm. There was no communication the rental site would be different. I went to the original location i placed the reservation to and found the location to be closed when it stated they were open when i placed the reservation. I received a bill through my email showing a "safe move" charge of $14. The mileage charge was for 42 miles, which is incorrect. The mileage from my door to my daughters old apartment is 11 miles. The new apartment is 3 miles from my house totaliing 14 miles totaling 25 miles. The distance from the new apartment to drop off is 3-4 miles.
Scott G.Customer service is always excellent and efficient. Moving is always difficult and a lot of work. It is such a relief for the truck renting experience to be easy and stress free. Thank you to the manager. She greets you with a smile - and a key to the truck! I highly recommend SecurCare Self Storage.
Ronald C.Lock box sign. I was told to leave key in the back hanging up. Today I found out that they had to make a key and the vehicle was parked all weekend. Confusion on someone part. I haven't looked but I hope I'm not charged for these days
James M.Was changed $39,95 and not $29,95 for truck, Was also changed $14 for the insurance I didn't want.
William B.Truck I rented was not there like it was supposed to be. The woman upgraded me to the next size up truck for same price that someone just returned. The equipment ran fine, but the fuel gauge was recorded inaccurate and I was charged for gas, even after putting gas into the truck. I was actually charged for more gas than I possibly could have used given the mileage I put on the truck. Second time I have had an issue with renting uhaul. Will rent from budget in the future.
Derek B.Much better than what the other dealer was like.
Harry B.Even though there was an issue with power/internet when I went in to pick up the truck, they had a way to do my contract over the phone with a person who had internet access, and I was out with little incovience.
Brandon A.Stacy, the facility manager, went above and beyond to make sure I had everything I needed and made the pick up and return process extremely easy!
Kathy T.The towing equipment to tie the tires were shredded. We stopped 7 times to retighten the straps. Told the employee she was too busy wanting to go to lunch
Ernesto J.Perfect location, but not easy to get in and out of.
Allen P.The on line App did not work when finding a location. The 1st spartanburg location I went to made the reservation at this location for me. They added insurance without my approval and did not tell me. I was then told that it was too late to change it. Sounds like they get a commission and slammed me.
Stephen L.I was called the night before that my pick up location had changed. It was only a few miles. I was called the morning of the pickup that due to the sites lunch I could not pick up the trailer until 2. I drove 500 miles to the area and had the return trip the same day. Having to wait for someone to have lunch when I booked the pick up time a week earlier was disappointing
Andy M.This was not the location we preferred. We wanted to drop off at the Whitney road location in Spartanburg but they refused to take the truck, even though there lot was huge and empty. When we called and asked for a location the one they gave us was closed and we barely fit the 20.foot truck in their lot, You should not allow any U-Haul business to refuse a truck. It needs to be up to Uhaul to move them around.
ann M.I was scheduled to pick up at 10am. Didn't leave until 11am. The only lady working there was showing baby pictures to another customer that took 20 minutes before talking to me. Then made comments to me about Cam Newton being gay and just thought it was inappropriate. The trailer was also filled with a dolly and packing supplies that I had to remove myself.
Eric R.The lady work3ed with us on drop[ping off the unit. She also stated that she would not have rented the tow dolly because the chain hooks were damaged.
BJ W.Unfortunately I was not pleased with this site. I dropped my rental off after hours, parked in a place that was out of the way, took pictures of my mileage, and gas readings and dropped the key in the after hours slot. My problem....this site charged me for not having enough gas according to my contract. Thank GOD for cell phones, pictures, and due diligence..Thank You 1-800-U*HAUL, for your help in this matter
Roxie M.Nothing everything went smoothly and the lady working the office was very nice.
allison M.Make sure the vehicle is vacuumed and cleaned out after every use. The cup holder area was very dirty. The seats and area you drive in could have been cleaner.
tarsha H.Agent was the best i've worked with
Nicholas Y.Easy drop-off point.
Phillip R.Found every reason not to pay me my money not even a penny and suggested i pay more. She didn't even know how to work the computer neither time i went in there.
Asiana T.Person saw me sitting in the parking lot early and she opened the office for me to drop off trailer. Very appreciative of her service so I could continue with the rest of my day. I will definitely use U-Haul services again.
Thomas M.We had a great experience overall. The truck was clean and the fuel was full. The people we interacted with were friendly and helpful. The only issue we had was that the dolly and furniture pads took up usable space in the back of the truck. It was frustrating trying to work around it as we were getting in and out since we didn't use them and they were locked into place.
Jennifer R.I used the mobile pickup and they couldn't verify my license and were at first refusing to help but after 2 hours and 40 minutes I was able to pick up my equipment which put me a day behind your verification service is horrendous as my license was perfect I would not use it again and will be filing a claim at the BBB
bruno F.Saturday business hours are kinda odd
BRANDON S.Was not informed about the $.90 per mile cost. Ridiculous.
Sterling B.Check availability before accepting order. Ordered an appliance dolly and none were available.
Christopher K.Everything was great except for the fact I called and said we were running just a few minutes late returning truck and was charged for a whole extra day. Ruined my move as I absolutely couldn't afford this.
Andrea G.Stacy was very nice an helpful.You need more people like her.
WILLIAM W.