Évaluations des clients Secure RV & Self Storage - Bloomington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Secure RV & Self Storage - Bloomington

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Sean D. le

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Very helpful customer service. I rented a smaller truck thinking they all had ramps. The guy there let me rent another one with no additional charges for bringing the original back, he just charged me the price of the new truck. In fact, they did not have the next size up so he gave me an even larger one for the price of the smallest one with a ramp.

Martin A. le

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Over charged 94 dlls for fuel.

kenneth m. le

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Was charged almost $200 for pre-existing scratches that were on the vehicle. Guy was trying to charge me for furniture pads that I had already paid for. Made smart-ass remarks about how we should’ve purchased the insurance that it’s our fault because we didn’t purchase any. Will not use this location ever again, will probably not use uhaul ever again. Would never recommend this location not even for storage because they do not care about their customers.

Stephen R. le

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Le client n'a pas laissé de commentaire.

heidi l. le

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Improve speed of verification on the 24/7 check in Have dolly inside Uhaul when customer orders one.

Jacqueline C. le

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Le client n'a pas laissé de commentaire.

Sean T. le

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See comments abovr

chris c. le

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Ryan was awesome, helped find a solution to problem loading car onto auto trailer. 5 star review!

David M. le

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Le client n'a pas laissé de commentaire.

STEVEN R. le

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The miss that was renting out the unit to my family was very friendly and helpful.

Chana B. le

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Worst Customer service help from the younger guy was very rude and HORRIBLE attitude. Called 1800 uhaul to check for any carports in my area. Sent me to this one. He said I was late and cancelled my contract... Charged $50. I didn't cancel. . I didnt know why he had such a bad attitude. But, he would answer any of my questions. Keep poking at the brochure and instructed me to go on youtube because it's not his job to know how. He gave me a trailer that wasnt ready for road Transportation and the tie down lock wouldnt stay locked down on my tires. I called inroad and they advised me to drop at nearest location... I followed instructions.. Recieved another bill for 355.00 for drop at different location. Then another $250.00 for late fees. I had the trailer less than 6hours... and the rain was really bad that night and I almost lost my car with that carport. Yes... I'm inexperienced. But he said it was a good one... No Bueno!

CAESAR C. le

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Quick, easy, straight forward and professional.

Martha G. le

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Le client n'a pas laissé de commentaire.

mike D. le

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The woman working there was friendly and quick...our experience was excellent thanks to her.

elizabeth c. le

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Over charged and customer service people do not communicate with each other . Then employees calling like we stole the truck when we did exactly what the employee told us to do at the storage location in Bloomington.

Alonzo C. le

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Le client n'a pas laissé de commentaire.

Melba W. le

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Ms. Dallas was excellent!!! She let us know exactly every step & what we needed.

Steve G. le

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Le client n'a pas laissé de commentaire.

Luis H. le

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Excellent

Jonathan Y. le

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The only thing that was not good is I was over charged the clerk said 47.46 and they ran my card for 69.75 and I'm need a refund for the extra money that was taken

Robert M. le

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I had a schedule pick up a different location with the price of 39.95 then they switch me places without notifying me and also raise the price to 179.95. I had use the uhaul services the weekend before and no issues but due to not being able to rent from the main store I had these issues. I will never use this services again

Francisco C. le

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Your vehicals advertise $19.00 to rent rent certain vehicals which I got, used it for 3 hours, returned it and charged $76.00, what's the deal?

jesus m. le

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Le client n'a pas laissé de commentaire.

roger t. le

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It is my pleasure to rent from you. Thank you

william d. le

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Very professional and helpful employees.

Wendy Q. le

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Le client n'a pas laissé de commentaire.

jose v. le

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Le client n'a pas laissé de commentaire.

Geoffrey O. le

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I did not get my trailer when I wanted it or where I wanted to pick it up, even though I reserved it 14 days earlier. This interfered with all my travel plans. The people and equipment were good the overall customer service end (scheduling dept.) was terrible. My inconvenience of a late start and 34 mile round trip to pick up the trailer left me speechless. No discount was offered, just a bad feeling about trusting the scheduling process again. I will be telling my friends and family about this experience. Again Bloomington and Clovis were great, just the scheduling dept. stinks and cant be trusted.

Samuel F. le

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Le client n'a pas laissé de commentaire.

Cameron M. le

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The location was great. Very friendly staff and vehicles were in good shape. I am however extremely upset at being double charged on everything for being just half an hour late. This is clearly not the fault of the location but of Uhaul in general and I'm going to avoid the service and let others know how absurdly stringent their policies are.

Cathryn G. le

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Actually I was the first truck rental on this new location. Their was a bump that wasn’t their fault. They took right over as soon as opened and all was well. Ryan, Dallas and Jeff- Uhaul all went out of way to be helpful. A great team to work with.