Customer Reviews for Secure Self Storage
(Concessionnaire U-Haul dans le voisinage)

172 évaluations

350 Lakehurst Rd   Waukegan, IL 60085

(847) 473-3661

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 10h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(847) 473-3661

350 Lakehurst Rd
Waukegan, IL 60085

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 10h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

vangella R. 
Évaluation :
5

Super nice the office manager. Friendly, respectful and service oriented manager. Clean facility and great location and priced fairly.

Regulo G.  |  Expérience générale 
Évaluation :
5

Had a good experience. Facility seemed secure / safe and well lit. The only issue was the main road approaching as there was construction, but that was fixed eventually and out of the control of the storage facility. Saturday hours were convenient. Staff was very helpful through the process.

THOMAS B.  |  Expérience générale 
Évaluation :
1

To start this review, this was all done through the mobile uhaul system.The vehicle was completely covered in snow. We had to dig the vehicle out before we could even leave. This consumed some of our time. We were initially late to return the vehicle due to some unforeseen circumstances. We were attempting to return the vehicle but was unable to get into the gate. There was no way to retrieve the code that was given to us initially. This code should be reflected somewhere on the contract. When attempting to reach anyone that can provide the code. I stumbled on a frozen sheet of paper that indicated that the hour had been changed to 1pm to 4pm. The online hours did not reflect this and still stated 10am to 5pm. This was very frustrating. Eventually, I called uhaul 1800 number. At the time I called their database was down, which was unfortunate. I called again the next day and the individual was able to look into their system and tell me the code to get into the gate. Nubia and two other individuals from truck share was very helpful in this process. I have never had a bad experience from uhaul besides this place. I will not ever be coming to this location again. Some advice for this location would be to make the gate code the confirmation number or put the gate code in the contract. The uhual representative stated that the code was not accessible to me.

phillip P. 
Évaluation :
4

Clean the cab and have requested equipment (dolly's and blankets) on the truck

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Faryn P. 
Évaluation :
5

Great service.

juan h.  |  Réservation 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
5

Check in was painless and the people are great

greg M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

the lady that serviced me was very helpful and kind thank you

tommy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hailey C. 
Évaluation :
5

S.O.

Thejaswini J. 
Évaluation :
1

We had booked uHaul for self pick up, we reached this location and noticed a big gate, and dial pad across it to open it up. I could see our truck parked inside around 30 40 feet far. I launched my u Haul app, and started process to pick up the truck. First thing it asked do you see the truck inside/outside the gate. I said YES. Next thing it did ask is - "Is there any damage on truck marked with X sign!" How am I supposed to see that on truck parked so far ! I could not get in, as we did not have code for the gate. We called u Haul a bunch of times. First call - they tried to call manager of this place, who was supposed to give me a call with the code, who never did. s+Second call - u haul representative told me cannot get in touch with the manager and I will have to look up MYSELF other places who can give me u haul now or pick up next day morning. We then tried calling secure self storage number printed on the wall, first rep gave us a code which did not work. Second rep directed us to u haul and no one picked up, third call, same story. By this time we were rally mad and cold, it was raining - next call to secure self storage got us in touch with a sensible representative. She told us the app would ask for our picture, licence picture to verify the identity and then release the gate code to us ! Dang ! I have no idea why other representatives could not tell us that !!! I have no idea why the app is not intuitive either ! We ran into one more problem, it does not say anywhere reservation has to be on driver's name ! I reserved the truck and my husband was added as driver, so truck could not be released. They had to remove him as driver, add myself. I had to re-login into app and then redo everything. This rep was really really nice! Stayed with us through entire call, until we got the keys and truck was released. To summarize,it was a painful experience, and we spent like an hour just to pick up the truck ! I hope UHaul would make their app intuitive, tell users in the beginning of pick up process when and where the gate code is. Also train the representatives for this scenario better!

Pooja D. 
Évaluation :
5

The manager is WELL knowledgeable about the equipment, very pleasant person to DO businesses with people

EDDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlanda B. 
Évaluation :
3

Very hard to find and not in a great area, very secluded for a woman to go by herself. But the woman in charge at that location was super helpful with all instructions on how to hook up my trailer etc. she was very flexible with my timing to come and very efficient once I got there. Super friendly.

michele H. 
Évaluation :
5

Great service, great truck/equipment, great experience!!

Sally L. 
Évaluation :
3

After my pick up experience and delay + added expense, I wouldn't recommend uhaul to anyone.

Bruce D. 
Évaluation :
5

Over All Awesome ....

ezhilkumar S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

viral T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nitin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

The lady who helped us pick up the truck was incredible. 10/10 would come back just for her - I just don't remember he name! Our pick up was at 430 pm on 5/5 though.

Christopher C. 
Évaluation :
1

We had a 10 mile round trip for moving a living room set and was charged for 53 miles. This place is a joke. I made the reservation and when the drivers returned the truck the location called me and asked for my credit card info as she didn't have one on file and the one he was using did not work. Now I recieve an email stating I owe an additional 39 dollars because the correct fees were not deducted. This is the absolue worse UHAL location ever. I am a licensed Broker and alway have referred UHAUL to my clients during a move...NEVER AGAIN!!!!

ABRAHAM E. 
Évaluation :
5

Nothing really. I had a flawless experience. The person taking care of me was very professional and nice. Merci.

Gaston R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOANNE D. 
Évaluation :
4

Difficult to find, apparently Waukegan will not allow prominent signage. Very friendly, helpful staff. Online reservations were quick and easy.

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
1

Van was fine. The place closes early, so they told me to drop the keys in the drop box by the van's parking spot. Big problem I discover on returning - the keys don't fit. I called multiple times but never got a return call. Finally I was able to enter the facility with another customer and use the larger slot in the office door.

Craig S. 
Évaluation :
5

The woman who took care of us was wonderful!! She is an asset to UHaul. She was so nice and helpful! I'll recommend UHaul to all my friends. We will definitely use UHaul again.

Linda F. 
Évaluation :
3

No issues. Very good experience!

Erika M. 
Évaluation :
5

It was a challenge to find the fuel tank to fill up but other than that, the rental was an excellent experience.

Kerri A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
3

The location was small but executable. The women who help us was very nice and pleasant to work with. No complaints.

William L. 
Évaluation :
3

Great customer service! She was friendly and efficient.

Kinshasa C. 
Évaluation :
3

Get the vehicle closer to where I made the reservation 2 weeks prior to pick up.

Gordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNIE K. 
Évaluation :
2

When I went to drop off the truck I didn't know where to park it, there was no clear area. I was also told that I would receive a final receipt and I haven't. I will not be renting from Uhaul again if I can help it.

KAREN B. 
Évaluation :
1

No i wouldn't. The customer service at this particular uhaul storage facility was horrible. Was not inviting or organized with the process of getting my truck and auto trailer.

Lawrence S. 
Évaluation :
5

Excellent Customer Service. I will be back to rent again. thanks!

Steven Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon A D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

use different rubber mats in the back of the vehicle. The rubber smell is nauseating.

John M. 
Évaluation :
4

Service was great. Stacy was professional, thorough, polite and overall, demonstrated outstanding customer service.

steven J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NITESH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sung Woo K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
1

REMOVE THIS FRANCHISE!! I was not able to turn in the trailer because the franchise was not manned. Hours were 10am to 5pm but sometimes closed early without notice. Free 30 day storage was not made available even when I had confirmed earlier. 45 $/mo and a 20 $admin fee. I have not been treated as rudely. I had to remove all my household goods from storage after protesting the charges.

John B. 
Évaluation :
3

The location was hidden away and the GPS could not locate it. The person at the office could not give good directions.

Timothy P. 
Évaluation :
4

Add a sign on the road through Fountain Square making the location easier to find.

BRIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
4

All is good.

Ghanshyam P. 
Évaluation :
2

location had no products, my reservation was confirmed with pads and furn blankets, but when at site, they could opnly credit mky ental as they had no products, no pads, no dolly, no 2 wheel dollys. Had to make a second "unplanned" stop at another U-Haul (Tires P{lus) center to get equipment we needed and had rserved.

SEAN G. 
Évaluation :
1

Drama by staff, took way to long, would not return to that location!!!!!!!

MARY A. 
Évaluation :
3

Leave wheel stops at parking area.

DAN M. 
Évaluation :
3

Nice service. Thanks.

PRAVEEN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fortunato B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
1

It takes me one hour to get the vehicle after reaching the location.And it took me almost 25 minutes to return the vehicle.If the time for pick up and return the vehicle reduce I will appreciate.Thank you.

Abdullah B. 
Évaluation :
5

courteous help, nice clean van

John M. 
Évaluation :
1

The Uhaul employee I picked my rental truck up from gave me false information, which completely ruined and messed up my trip. In addition, him and his mistakes cost me hundreds of dollars. So, my advice would be to have a better training program for your employees so you can give honest and necessary assistance.

alexandra Q. 
Évaluation :
3

I do not feel the equipment was reassessed between customers. The fuel was only 3/4 full but I was told it was full. The mile calculated on Google was forty but I was charged for sixty.

Kerri L. 
Évaluation :
2

Need a larger sign for the pick up location.

JOHN A. 
Évaluation :
3

The real disappointment was not the pick up location but the BAD service by the UHaul central service which failed to notify me clearly that the location for picking up the truck had been changed without asking my permission and without indicating the new address as a change. This was very distressing, wasted quite a bit of my time, and a real "dropping the ball" on the part of the central organization.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bogdan M. 
Évaluation :
5

Except for a minor billing blip (not originally this locations fault), the young woman who helped us was fantastic. She was professional, poilte and helpful.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

No comments

Arun G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodger N. 
Évaluation :
5

couldnt have done this move without erikas help. She is a pleasure to work with

CASSANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
1

you changed my reservation to a place farther away. The mileage on the odometer was different than the contract also. i will not rent from you again.

CARA M. 
Évaluation :
5

very friendly young lady

robert B. 
Évaluation :
1

When I reserved my U-Haul on-line, I specified, and was confirmed, that I would be picking up the trailer at Antioch, Illinois, within a few miles from my home. When I got the text message that my trailer was ready for pick up, the location had changed to Waukegan, Illinois. This was extremely inconvenient.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe C. 
Évaluation :
4

It was quick and honest. Thanks.

Christian D. 
Évaluation :
3

There was really only one person on staff, and we didn't have help taking the U-Haul trailer off the vehicle which proved to be challenging. Would have been nice to have at least an extra set of eyes while I un-hooked. Otherwise pretty painless.

Benjamin J. 
Évaluation :
5

thanks for the help!!!

Ronald F. 
Évaluation :
5

the lady here helped me hook the trailer and made sure all the lights were working. That was a first for me with Uhaul. Usually they just sent you on your way. Thank you young lady for helping me.

WILLIAM H. 
Évaluation :
5

I did not realize that the reserved trailer would be given away one half hour after the stated pickup time. The manager at the Lakehurst (Waukegan) location took care of everything. I was extremely impressed with the level of service I received. I will make this my regular location for Uhaul rentals.

ALLEN E. 
Évaluation :
5

I said I would never use Uhaul again but after this experience, I will be back. Erika was very nice and super helpful.

RYAN G. 
Évaluation :
5

Erika was very helpful

WALTER M. 
Évaluation :
3

The Right Stop tail light did not work, and it was not just the light bulb, the right turn signal worked. But I was driving during the day, so I used it anyway with no problems.

LEONARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

The attendant was very professional and knew her business. Got me in and out quickly without any hickups. Excellent experience. Jim

JAMES S. 
Évaluation :
5

Erica was wonderful, friendly, and very knowledgable. Explained policies and procedures. Merci.

BETTY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angelo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Y. 
Évaluation :
5

This is the 3rd time using Secure Storage and this is the only location I will deal with. Erika goes above and beyond everytime. I wish all locations were this way. Even if she doesnt have me a truck, she makes sure I get takin care of. Merci

JENNIFER H. 
Évaluation :
5

very friendly and helpful

ARIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEB F. 
Non reviews have been submitted for this location.

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