Customer Reviews for Security Mini Storage III
(U-Haul Neighborhood Dealer)

175 évaluations

809 E Barton Ave   West Memphis, AR 72301

(870) 394-5528

Heures d’ouverture

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–2 pm
  • Vendredi : de 9 h a.m. à 5 h p.m.
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(870) 394-5528

809 E Barton Ave
West Memphis, AR 72301

Services dans cet établissement :

Heures d’ouverture

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–2 pm
  • Vendredi : de 9 h a.m. à 5 h p.m.
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent experience.

Daryl Daniels 
Évaluation :
5

I rented the smallest enclosed trailer for $14,95 a day. WHAT???? $14,95/day. I will be renting so much more from U-Haul!!!! I had no idea how reasonable it was to rent from U-Haul. I pulled it from West Memphis to Texarkana and back in one day. 550 miles, never even knew it was back there. I LOVE U-HAUL

James T Reece 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton Groves 
Évaluation :
5

Great help n selecting the UHaul I needed.

Jerry Wyse 
Évaluation :
4

Very nice customer service. Reached out before the drop off date with details on how to return after hours to ensure the return was easy.

CHARLES PRESLAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chancey Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID LOONEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN PEREZ 
Évaluation :
3

Very small location and mostly storage units, not vehicles.

Randy Betts 
Évaluation :
4

I was supposed to pick up my truck 10 minutes from my house but on arrival I learned that y’all changed my pickup location 35 minutes away

MacKenzie Pannell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OFELIA Vincent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaAundreanette Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiquita Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jagarrious stringer 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MILDORA HICKS 
Évaluation :
3

Better customer service

Courtney Craig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Nichols 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise Walls 
Évaluation :
1

The dealer at this location doesn't know how to run a service business. We rent U-Haul trucks all over the USA, as a moving company we need U-Haul. This location was exceptionally hard to work with and disaster. To name couple things the truck was dirty and we had to clean it out self before using it to move furniture, the rental staff didn't offer to clean it before we left, just told us if we get it more dirty we need to clean it all. Wtf. The owner of the rental facility was very rude and unpleasant to work with from been late to open her business, she practically flipped me off as she was walking away. Not great costumer service. We will be choosing a different location next time or rent from Penske

ANDREY STESHIN 
Évaluation :
5

Everything was great!

Yvonne Felton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST ROBINSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA WADKINS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia Dillard 
Évaluation :
4

The pickup process was a nightmare.

Jessica Jarvis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Albert Wells 
Évaluation :
5

The lady was extremely helpful and polite

Gene Leonard 
Évaluation :
4

Everything was pretty smooth beside the inaccurate charge. It was properly taken care of so I'm glad.

Malik Walker 
Évaluation :
5

They were late getting to the store but once there, it was no wait excellent rental equipment, and top tier Customer service.

Michael Cox 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Woods 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel Fisk 
Évaluation :
5

Very accommodating for my scheduling mishap.

George Earney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sanjay Sata 
Évaluation :
5

As always there is not to much I can say to better your trucks ,it was a great trip thank you

JAMES BARNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEKOYIA COLLINS 
Évaluation :
1

The location I picked up from was the second one that day due to incompetence. I showed up on time to the first location and they informed me a truck was not registered to me and could not provide one, even though there were over 6 outside. The new location I received after wasting my time and having to call uhaul was over 20 miles in the opposite direction, adding unneeded miles to my trip that uhaul greedily took my money from. When I arrived it took over an hour to get checked in because the lady did not have a clue what she was doing. I do not blame her, I blame uhaul piss poor training and management style for setting her up for failure. All in all I will never rent from them again. They eagerly put me out of my way so they could cash in on more of my money, and provided untrained individuals to assist in the check in process.

MICHAEL BROWERS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Theresa Gilmore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert Edwards 
Évaluation :
2

The manager at this location was very rude and wasn't understanding at all. Literally decided to charger my account for another day because she failed to read the notes left by her worker. I don't think I'll ever use this location again. She definitely needs to be wrote up for the way she treat customers. Ridiculous and I'm highly disappointed.

Samantha Griffin 
Évaluation :
5

I believe it would be helpful if the wording was clearer such as, the title One day rentals would be a great help for renters and U haul, in my opinion.

Bobbie Hamilton 
Évaluation :
5

The truck was the only thing that was good the rest of the move was bad when too picked up the car hauler they know was coming 24 plus hours before I got there the hauler had a flat tire it took 5 hours plus to get it fixed

Jaburs Terry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jingheng Wang 
Évaluation :
4

This experience was far greater than anything I had hoped for. Holly had an excellent way of reassuring me that eased all my anxieties about using U-Haul for the first time. Every step of this experience was a happy experience. These are the people I want to do business with when I need a U-Haul rental-friendly, caring, efficient, honest, patient and so much more.

DONNA YANDELL 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Crystal Barnes 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Crystal Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Bradley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brice Evans 
Évaluation :
5

Nothing keep up the great work

CONSUELO MASON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Wofford 
Évaluation :
4

The customer service representative at this location was awesome.. she went above and beyond to help me with the equipment rental

JEROME ELLIOTT 
Évaluation :
3

Unfortunately, no one was available onsite during normal business hours. However, someone was available by phone for drop off.

Christopher Arnold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE ZIEK 
Évaluation :
5

Yes I would recommend the storage I had no problems had my items there for over 3 years thank you

PORTIA JACKSON  |  Expérience générale 
Évaluation :
3

Location was clean but it’s an old building that could use an update.

Kali Taylor 
Évaluation :
1

The lady that checked us in did not no anything about the trailer. The trailer was so rusty, the ratchets needed maintenance to use the trailer.

karen reinbold 
Évaluation :
5

Give a coke in this heat.

JAMES HURT 
Évaluation :
5

Water got in the unit and ruined several pieces of furniture.

JIMMY HUDSPETH  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RYAN KING 
Évaluation :
5

The young lady was so very helpful with the return of the truck. Thanks so much. The Clarks

TOWAN CLARK 
Évaluation :
5

She was very professional

tandy robinson 
Évaluation :
5

Excellent thanks

Mark Harris  |  Expérience générale 
Évaluation :
5

Agent on site was very polite and knowledgeable.

LARRY PAUKERT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dante Battles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Oliver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice James 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Gregrory 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaDerricka Nathan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley Jordan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY WILLINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA HART 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE COBB 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keiara Robinson 
Évaluation :
1

Employment wasn't on site at specific time., nor were they prompt to process reservations. Neither pick up location or drop off location.

Michael Pitt 
Évaluation :
5

Everything was satisfactory

CYNETHIA JEFFERSON 
Évaluation :
1

No real help, only employee could barely print a paper. Dirty building, probably the worst UHAUL Location I've ever been to

David Reesman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Wiley 
Évaluation :
1

The equipment was fine. The staff was very sketchy. I'm filing a complaint. My front bumper was damaged.

Lasandra tatum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Partridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Stewart 
Évaluation :
3

WAS SUPPOSED TO PICK UP ON UNION AVE IN MEMPHIS, GOT THERE AND HAD TO GO BACK 20 MILES TO WEST MEMPHIS. 2ND TIME IN A FEW YEARS THAT THIS HAS HAPPENED.

LOYD BULTENA 
Évaluation :
4

I originally reserved a truck at Summer Ave location but got an email saying to pick it up at another location that was further away and 2 hours past the time I reserved.....Changed to Union Ave pick up and arrived to find that there was not a truck for me....had to drive to West Memphis Arkansas to pick up the truck....It was dirty with mud all over the floor board of the truck.....I had to return back to Memphis to pick up the things I was moving and go back through West Memphis on the way to my destination. It was a nightmare! The Union Avenue people were nice and helpful but they did not have internet or phone service and it was difficult and time consuming trying to find another truck for me! Poor poor impression of your company

Shari Caruthers 
Évaluation :
3

Check the trailers that you receive to make certain they are fully functional. The light harness was broken and if I had not inspected it I would have been driving a dangerous trailer. In addition the trailer was rather beat up.

JOHN FOGLEMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Slaga 
Évaluation :
4

We had to turn it in at 8 and they didn't open till 9:00. I couldn't get WiFi to work so I had to wait a long time on phone to find out what to do but other than that it was fine.

Joseph Saragusa 
Évaluation :
2

The U-Haul location was was not RV friendly and the equipment was damaged and the check seem to be more concern about her in store daycare than the U-Haul equipment. I will not use U-Haul again??

Julius Mitchell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMANUEL FLORESCA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dixon jinnetter 
Évaluation :
4

There was no hassle. The two explained everything to easily and in a timely manner. Also the price was excellent compared to other storage facilities I have been to!!

Privacy Request  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAMERE GOODMAN 
Évaluation :
1

We has to wait over an hour to pick up truck because the girl went to lunch. She did not do a walk thru inspection with us on the truck. We had a low tire the drivers window was off track and the back of the truck was filthy with paper and looked like dog food.

LIZ WOOTEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Tevs 
Évaluation :
5

But the toll-free U-Haul representative Ranted me a storage unit with the facility doesn’t even have and this is happened several times prior the storage facility Told me!!!!!! Very time-consuming and frustrating

norman webb 
Évaluation :
2

I dropped the Dollie off during business hours and the office attendant left before checking me in. I left the Dollie and put paperwork in box but days later I received a call asking when I was going to drop it off.

Nonda Conner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pierre barnaba 
Évaluation :
5

Equipment was in great shape, and customer service was excellent.

BART VAUGHN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL WHITTINGTON COLE 
Évaluation :
5

Everyone there is very friendly, nice and professional. I had no problems.I would recommend this location to anyone.

Willie Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANETTE SMITH 
Évaluation :
3

Ensure the location is open diring stated times. I called and they told me they would be open until 5. I arrived at 440 and they were gone.

Nakia Tinker 
Évaluation :
2

Woman who assisted me told me numerous times that I could get a credit for unused miles and if I returned the truck early. This information was not true since the one way reservations are a flat rate. Little upset by the incorrect info.

John Beven 
Évaluation :
1

They charged me 11,08 for cleaning and tge van was clean so this was bull crap

Cynthia Washington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy Atchley 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page