Évaluations des clients Security Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Security Mini Storage

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PAMELA M. le

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Melissa was excellent! She made the process so quick and easy. Our truck was ready when we arrived and drop off was a breeze. I will use this location again and would definitely recommend Melissa to a friend!

Krystal W. le

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Lady was amazing second time we dropped off there and this time we got storage with them . Amazing location

David C. le

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This location was poorly visible, difficult to locate and across state lines, which contributed to having paid higher taxes than my residing state. In addition, it required me to pay an additional, substantial fee for a taxi since it was much further away. Extremely inconvenient!

Mansoor A. le

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2 times I been to the same location first time my pick up was at 12pm the lady at the office snapped on me for being there while she eating her lunch and she made me wait outside till she finished eating her lunch at 1:00pm and 2nd time she snapped on me again saying why do I keep going on her lunch time she don’t have time for that , I believe it just racism in that location

ANGELA T. le

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I arrived to drop off my truck at 9:00am but was told I'm too early to come back. I chuckled and gave the rep a look. She then replied I can't check in til 11:00 when it's due back. I handed her the keys and said call me if you need anything. As I walked back out the door I received a call from Uhaul asking when do I plan to return the truck. I received a second call twenty minutes later asking the same thing. At 11:03 I received an email confirmation for the truck return. I've used Uhaul for many years but my last three experiences have been horrible. Customers deserve to be treated well and with courtesy.

Adam D. le

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Le client n'a pas laissé de commentaire.

Shantell W. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

VIVIAN D. le

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I WENT TO MOVE OUT AND WHEN I GOT THERE MY LOCK WAS REMOVED AND THEY HAD ONE OF THEIRS ON MY STORAGE AND WHEN THEY CAME TO REMOVE THEIR LOCK, MY KIDS FOUR WHEELER WAS MISSING.

Monica L. le

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I informed the location I was dropping off my truck a day early but right before closing. I arrived at the location 15 minutes before closing and it was locked up with the Open sign still illuminated. I left voicemail that I would leave the truck and return the next day to remove my lock so the dolly inside didn't get stolen and instead of the staff apologizing for closing early and being thankful for locking down the back of the truck with my lock, she rudely asked me when was I coming back because the truck was parked in front of the store and obstructing their view of the street.

Tina B. le

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Le client n'a pas laissé de commentaire.

Hosea W. le

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Le client n'a pas laissé de commentaire.

Lavonne M. le

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Le client n'a pas laissé de commentaire.

GEORGE R. le

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Le client n'a pas laissé de commentaire.

Bryon H. le

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The original drop off location was on Barton St. The owner closed at 3 PM and had a note on the door. I called the number to inform her of some information on the truck and she told me that it was not her concern and wanted to know what I expected her to do. She told me to call uhaul and not her. Extremely rude and will never do business with this company. I left and took the truck to a different location. I was over charged for a truck and a truck that I did not reserve. I reserved a 15 ft but had to pay for a 20 ft without my knowledge. Very disappointing.

CONNIE G. le

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There was a major hassle in the beginning going through a different Uhaul rep but THIS location in West Memphis made me a very happy customer. Staff was very friendly!!

James C. le

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Le client n'a pas laissé de commentaire.

Alice K. le

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When we arrived to pick up the trailer the sign said "open" but the door was locked.. We banged and called but there was no one. My husband talked to someone at another location. After about 15 minutes that person advised us to go to another location and gave directions. We followed the directions but never found another uhaul. Another set of directions. More failure to find the location. Promised a reduced charge because of our trouble. Finally this woman told us to go back to the first location because NOW someone was there. By this time we have wasted gas and nearly an hour waiting and searching. We returned to the initial location and a woman was there. She was nice, but would not honor the reduced price. She said she was gone to lunch. I pointed out that there was NO sign that said that. We would have just waited there for her. However WHY does such a company have ONE worker on a SATURDAY??? The is the second time in 2 months there has been a major problem with a uhaul rental at two different locations after never having had a problem in the 40 plus years of renting before this. I would not recommend this location.

Billy Wayne W. le

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Arrived 10 minutes before actual pick up time. Place was closed, waited for 30 minutes and finally called uhaul, when I was told someone was sick and someone was on the way to the location.. after another 10 minutes lady showed up and rushed and got my paperwork done and we was finally one the way. Our movers was already at the house we got there and had been there for 30 minutes waiting in us.. needless to say not happy about paying movers extra time because of uhaul screw up..

Justin F. le

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Le client n'a pas laissé de commentaire.

Alvin L. le

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I rented a tow dolly one way to San Antonio, tx for $64 plus tax. Due to weather (ice) I was unable to make the trip. I returned the Tow dolly the pickup location. I was charged an additional $ 129.00. The agent on duty made not attempt to help when I expressed my concern about the cost. I am a 20 year Military VET in the Transportation Corp. I have used U haul over the years and contracted U haul for others Soldiers. Based on this experience I will never use or recommend U Haul again.

Byron H. le

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Le client n'a pas laissé de commentaire.

Byron H. le

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Le client n'a pas laissé de commentaire.

STEPHANIE S. le

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NOTHING! I'm satisfied except for the Agent who I spoke with at Customer Service to book my reservation. I actually did a complaint with him. Because he was EXTREMELY RUDE!

KEN S. le

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The truck had some mechanical issues that needed addressing especially tail lights and dash board lights. Did not have the amount of blankets I had requested and the truck was double booked.

James C. le

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Best U-haul facility I've ever been to

Michael T. le

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Le client n'a pas laissé de commentaire.