Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

479 évaluations

506 El Rancho Dr   Sparks, NV 89431

(775) 331-3937

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 10 am–1 pm

Services dans cet établissement :

Pour nous contacter

(775) 331-3937

506 El Rancho Dr
Sparks, NV 89431

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 10 am–1 pm
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I think that we should be able to take pictures with our own cameras on our phones instead of having to use the format on the “return equipment” section in app. You can’t zoom you can’t make the picture clear or focus and I know that my camera is so much better than what the pictures were showing.

Angela Sanchez 
Évaluation :
5

Gentleman who checke me in was very friendly and helpful

Robert Hile 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denyse claude 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Givens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kieffer Stacey 
Évaluation :
4

I was given a utility dolly instead of a furniture dolly. Please give the proper equipment

Suzie Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Morrrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Riley 
Évaluation :
5

Excellent job Irma was a great And very helpful

Marcela Quintana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria Barsanti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse rejon 
Évaluation :
1

There is no place for people to leave their car parked. I was told that the spots are only very temporary and that after I checking in, I could not leave my car parked there.

joel santos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Vale Acevedo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Mann 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn White 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janett Rudow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL KEAVENEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Rejon 
Évaluation :
5

Customer service was top notch. We were there less than 10 minutes.

Alex Conway 
Évaluation :
3

The staff seemed very uninterested in anything other than park the truck over there. No additional information was offered. Examples: I had to call the onsite office to find out how do I get out of the locked parking area. Or, come to find out after asking a receipt would be emailed to me.

Kim Jennings 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara Drown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Fugate 
Évaluation :
5

Check for engine lights

Cristina Tynan 
Évaluation :
3

This rental and move was a complete disaster. The truck rented broke down half way through a cross country move. I expect at a minimum that half of my move will be credited. Horrible experience

JASON GERARD 
Évaluation :
2

Disliked that the Uhaul system is not all connected and that after making a reservation, i had to wait more than 30 minutes to receive a text about where to pick up a truck. This information should be readily available to all attendants.

Maui harward 
Évaluation :
1

I was charged $200 for boxes that I never ordered. Fortunately those were refunded. Then after picking up the Uhaul someone called and asked which Uhaul I got. They seemed VERY confused and said something about how they would have to reassign the uhaul to my name and that I "got the wrong one". They didn't answer any of my questions about why they were calling or if I needed to do something. I don't know why they needed to call me to confirm which vehicle I was driving but it was pretty indicative of poor organization. My "contract form" that was printed out in Reno didn't have a drop off location and the person at the front desk seemed confused as to why. I had already spent so much time there and knew from an email that my drop off location was in Roseville, CA. Then I got a text message later in the day saying that my drop off was in Reno (which makes no sense because I was driving from Reno to Roseville). When I arrived in Roseville they said I owed $50 for dropping off in the wrong location. They also said I owed $5 for going 5 miles over. Yet I drove the exact route from Reno to Roseville with only a 2 mile detour to get to my new apartment?! Fortunately the gentleman in Roseville realized how little sense that made and didn't charge me. He was the only mildly professional employee that I spoke too out of the 4 that I dealt with over the week. I don't blame any of the employees for the issues that I had but it was obvious that they were either poorly trained or were trying to go off of wrong information from your system. Again, terrible organization. The whole selling point of your service is convenience and that is not what I experienced. Next time I need to move I'll find another option.

Frederick Streetman 
Évaluation :
3

Be sure that trucks are fully inspected before renting them. Mines was not cleaned inside and I did not open the gate to discover it until I started my move. Leftover used, unfolded blankets in the back and unswept. The agent also encouraged me to return after hours when I could have used for 24 hrs (with early return)at no extra charge during normal business hours.

Oliver Norwood 
Évaluation :
1

Worst customer service ever. They lost the keys to one truck and ran all over trying to find it, then ended up giving me a different truck after about 45 minutes of looking for the first trucks keys. The second truck didn't start at all after I did the inspection. Then they gave me a one way truck even though I was moving in town. Meanwhile the rude front desk lady had attitude and didn't seem to friendly. The other lady had her kids all running around while she was still in pj's chasing them. The third truck was working but definitely had some problems and maybe a bit of poop on the floor in the cab along with crushed crackers in the corners and animal hair in the seats. I was here for about 2 hours start to finish. This location needs to be under new management cause what I had to deal with was absolutely the worst customer service.

nathan showers 
Évaluation :
5

Irma went out of her way to make sure we had the equipment we needed for the time that we needed it. She is an asset to the company.

James Venable 
Évaluation :
5

Keep up the great service!!

Enrique Medina 
Évaluation :
4

There was only one person working & she had several customers at once, she did a great job.

Peter J Kenneson Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

buddy Grimm 
Évaluation :
3

If you had another way to get in to your location that would be great. It's other drivers being rude and blocking the entrance when there is a red light . But other then that exalent staff and customer service. Amanda helped with my storage unit and my U-Haul rental she is amazing at her job. Great personality and made sure everything went as smooth as possible.

Leilani Wierzbicki 
Évaluation :
5

Uhaul equipment is always in great condition and ready to do the work for me.

Scott Kelly 
Évaluation :
4

The staff are friendly, knowledgeable and professional and I give them five stars. And while the truck was clean it was not thoroughly inspected because if it were, the missing cap on the top of the tank (not the fill cap) would have been noted. It wasn't. After topping off the gas I drove 130 miles to El Dorado Hills and that's when I noticed a very large amount of gas has spilled underneath the gas tank. This not only was a waste of gas due to spillage all the way home (used half a tank and the truck was empty) it was a HUGE safety issue. A random spark could have set the truck on fire and potentially endanger my life or others had it caused an accident. Fortunately, that did not happen.

Rob Graf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Brooks 
Évaluation :
1

the location is very small and very difficult to park a truck with a trailer.

Cesar Fimbres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Wilkie 
Évaluation :
5

s/o

James Webster 
Évaluation :
1

I returned the equipment on Friday 12/30/22 at 18:30, I get an email and a voicemail telling me I didn’t return it, when it’s obvious I did return it on top of that, I was told I had until 21:30 to return it nothing was said about charging 2o dollars extra for return the equipment after hours, I’ll never use uhaul again.

Sherri Randa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Andersen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Magana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamra Spencer 
Évaluation :
5

huge thank you to the staff at this location and we will return because of them, I felt good with everything during a stressful move yet accomplished easily and we greatly appreciate it!

Leah Forsythe 
Évaluation :
2

From beginning to end this was the most frustrating and inconvenient transaction for a truck rental I have ever experienced. I will not use or recommend anyone else to use uhaul in the future. I feel bad for the employees also, they are dealing with all the issues that the website creates. The whole process was very frustrating. Communication is lacking heavily.

Valerie Tims 
Évaluation :
4

The clock started running on my contract as soon as it got filled out - NOT when the equipment left the site, due to a malfunctioning Uhaul lights connector. It was repaired -by Uhaul- six hours later. This ran my contract into penalty time. Nonsense!

ROBERT ECKART 
Évaluation :
5

Irma and Nancy both went above and beyond to insure we had the equipment needed for our long move from Sparks, Nv to Calera, Oklahoma. She was always available to speak to us if we needed something. I would definitely recommend this Uhaul facility to everyone!

Phyllis Venable 
Évaluation :
3

There was someone sleeping in front of the office...I dropped off early so I didn't meet anyone

Diane Carroll 
Évaluation :
5

S.O.

Irma Cruz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Fay 
Évaluation :
5

Nothing! Customer service was excellent and very helpful!

BRANDON ERICKSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Bogden 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gerald long 
Évaluation :
3

Very fast and efficient drop off location. Staff was friendly and helpful even though I was dropping off virtually at closing time

Steven Myers 
Évaluation :
1

Clean the truck. Be honest about the gasoline. I drove 10,5 miles, put in 1 1/2 gallons of gasoline before returning the truck. I did not have a check-in. I left the keys at the office. Next day, after calling and inquiring about a final receipt, it was emailed to me. I was charged $17,5 for gasoline. I DROVE 10 1/2 MILES. I consider this dishonest!

Jeffrey Cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Moon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MaryAnn Vindas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Evans 
Évaluation :
5

Driver side windshield wiper was shot other than that everything was well

William Considine 
Évaluation :
1

Le client n'a pas laissé de commentaire.

victor armenta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin Miner 
Évaluation :
1

Poor customer service. Absolutely no help. Never cleaned , or inspected trailer for damage.

Michael Ferrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Boyd 
Évaluation :
1

Truck was filthy inside and out, I hope I won’t be charged for any cleaning fees when I was rented this uhaul very dirty from some one obviously taking it to burning man, and it not being cleaned or swept whatsoever.

Angela Hegne 
Évaluation :
4

The truck was clean enough… the excessive amount of bugs on the windshield was annoying.

Taylor Kunz 
Évaluation :
3

Sign that tells customer where to park returned trucks

Stephen Wathen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Blankenship 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY goth 
Évaluation :
5

No problem here. Recommendations above mentioned.

Zelmon McBride 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Smith 
Évaluation :
2

They were confused that I was returning a truck! Finally opened the gate and said to park it in back and bring then the keys. Had no interest in checking in the moving blankets or dolly. Odd situation.

Doug Rierson 
Évaluation :
3

It is a storage unit first and a u-haul location second. So there are better locations in the city

Ryan Gardner 
Évaluation :
5

I love this place

Ismael Castro 
Évaluation :
5

Initially, I spoke to a representative by phone to set up my reservation. I stopped by the location a few days before the trip to make sure it was all good. The day of the trip, they did not have a truck for us. We were sent to another location, and they took care of us. Thats where I will go from now on. The truck was good. The trip was good.

CHERYL RHODES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN DAVID 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dale gadbois 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Voight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Edwards 
Évaluation :
5

Very helpful, great customer service.

Cristina Wallace 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Mikulich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith Cruz Amaya 
Évaluation :
1

Didn't look at the rental wen arrive to drop off and they charging me for clean the rental . There's was no trash at all .

Ruben Casco 
Évaluation :
5

Manager was very friendly and knowledgeable. Helped to make our experience very pleasant!

Anna CalubFarcas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Percelle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Young 
Évaluation :
3

There was no place to drop the truck keys @ this location another reason for my having the truck one extra day and be charged for it.

Angelo Serrano 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn griffith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Palma-Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaina Benner 
Évaluation :
3

The reason for the average rating for drop off location is because it was very difficult to find the entrance to the (gate)facility. The young lady was very pleasant and courteous.

John Arnold 
Évaluation :
4

The trailer was pretty beat up. Right fender was barely attached. Had bias ply tires on the front axle and radial tires on the rear axle. Staff was friendly. Random crackheads walking through the property or riding their back through lot to get to 7-eleven

cy marquis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd Gauthier 
Évaluation :
5

I can't think of any improvements. These gals are professional, polite and give excellent customer service. This facility is clean and well organized

Suzie Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed Dominguez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JuanAntonio VargasGallegos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzie Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzie Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzie Greene 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page