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Martin D.
Customer Reviews for Security Stor All
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Sales rep was well manner and very knowledgeable. Inside of building was clean.
Derrick S.The young man that helped us did a first class job!
Joseph G.Only one person at shop, the computer did not work properly, I returned the truck early and had to wait for person to return from lunch, there was no sign posted for time. When he came back I was not given any choice on how to pay, nor was I given any amount of how much my bill was, nor a receipt. Bad way for any business to be run, especially one of ur size and reputation. If ur company is like this, I WILL NEVER USE U-HAUL AGAIN. Forest Douglas
Forest D.I reserved a 15' truck recently and decided to use the 24/7 process to ensure the seamless checkout service that was encouraged with your online process. On pickup day, I arrived at the location at my scheduled time (9am) and opened the app to check-in. Needless to say, the app told me “Looks like a piece of equipment has not been assigned for this reservation.†and that I would have to check with the on-site operator. At this point there were 2 customers inside already and by the time they finished it was an hour after my pickup time (10am). I was very frustrated because I already hired 2 guys for 3 hours each at 20 $/hr each to help me move my furniture . Now I've just lost an hour and I had to pay each of these guys for a wasted hour. The part that was most disappointing was the inefficient computer system along with poor human communication between service desk and operators. There were at least 4-6 different transactions with person to person communication problems while I was sitting there. Just unbelievable. U-Haul must address this quickly in order to maintain a moderate reputation at the least. At this point, I will not use your services until drastic changes have been made. Lastly, the gentleman who was dealing with all of there problems said he was filling in for the regular person but I must say that none these issues were his fault. In fact, he was calm and trying his best to make light of the dreadful situation. My experience was indeed horrible and left a bad taste in my mouth unfortunately. Regrettably, JP
Juan P.Having my valuables in a nice clean climate controlled facility was of utmost importance to me. I couldn't have asked for anything better. This facility should be the benchmark for others.
Terry S. | Expérience généraleOffer a variety of other vehicules for particular jobs.
ARLISS R.Return after hours was difficult
Charles S.Everything was good I just think it needs a outside unit it would be more better easy access
Leila R. | Expérience généraleOver charged to the max
Charmaine F.HORRIBLE Customer service at time of move-out. I spoke with the facility Manager in person on Sat 8/28 regarding anticipated move-out as hurricane Ida was scheduled to make landfall that evening. I was told that I had a 5 day grace period to evacuate the unit. I call the facility AND the corporate customer service line on Mon 8/30. I was reassured by the site manager and by the corporate customer service agent of the 5 day grace period. When I went to evacuate the unit, I was told by the manager that he had been mistaken regarding the 5 days and that he couldn't move me out with a 'balance due'. I called the corporate customer service line again after leaving the facility. After being given the run-around and a bogus CORPORATE phone number, I was placed on hold for over an hour and finally hung up on. For future storage needs, I will DEFINITELY take my business elsewhere and encourage all of my family, friends, and colleagues to do the same.
Shyoki M. | Expérience généraleFor the 2nd time in several months, your system accepted my reservation for a truck only to be called two days prior and told there is no truck available. I had to resort to a trailer
Thomas M.Have dolly available.
NAOMI B.I made a reservation several days in advance. I check my reservation about 30 Pryor to pick up. Got to pick up location at the schedule time. The could not find my reservation and then I got a call that my pick up locations had changed. This put me close to an hour behind schedule.
James L.The promised equipment was not available when I picked up my reserved rental. I had to go to Lowes and purchase furniture equipment so I could complete my move. I also did not receive the 50 $reimbursement for not having the promised equipment.
PAUL C.Accept bank debit cards like you once did.
Reginald M.Just a general comment on the trucks themselves. They are absolutely awful. No cruise control, no power locks, windows or anything. The noise inside the cabin while driving was atrocious. The truck felt like it had no power at all. It is insane that y'all charge so much for such a basic truck.
Matthew R.Truck had wadded up paper napkins or Kleenex on the floor and smelled like cigarette smoke
ELEANOR S.The truck I rented the transmission sounded like it didn't want to shift in gear
MARCUS A.Very nice person was there very helpful and nice
CRYSTAL W.You might put a QR code at the lock box that would take the user directly to the check-in site on your website. Otherwise was very pleased.
Kelvin S.Great customer service!!
PAUL N.Very friendly staff
BRANDON H.Good experience. I don't see much that could be improved.
Kirk S.Person I turned vehicle into was very rude. Also charged 2,12 $ for fuel and we made sure fuel level was correct. Only found out when I received the email with the charge.
SHARON M.Probably, but I do not recommend the 24/7 and the trucks gas meter was was less than a half tank
Sharron B.kim was awesome!
LESLIE A.I have used this location in the past, and will in the future. IMPROVEMENT: Stay open later in the day. Merci.
Laura F.Clerk was very professional and nice, enjoyed the whole experience.
Judge M.The van was not clean when I picked it up. Which did not interfere with my need. I did blow the van out with a blower before returning it. It was a very easy to handle vehicle. Easy pick up and return location.
ANITA H.It was early and she was just checking everything in and I needed the truck asap so I took it as is.But the overall experience was great.It was early Monday morning.
Linda K.I prefer the 4175 Government Blvd location as the equipment always seems to be cleaner and in better repair.
Debra S.The online pickup was terrible and took an excessive amount of time. I was automatically set up for insurance which after reading what it covered I did not want it. When I went to enter fuel and mileage I was kicked out completely and prompted to start all over again. I just took a photo of the readings on the dashboard. Renee was excellent and very helpful in the ordering of the truck. The online portal was not.
Elizabeth A.Easy return. Did it all on the App and dropped off keys.
David M.Yes I did and a friend rented it Friday
Joey H.Great service tks very much Jim Hartley
Jim H.The receptionist was very rude an unprofessional. She was talking to me like I didn't have any common sense.
cedcreon W.There a huge gash in right rear tire that made the truck drive rough. Also, the air was not functioning well it would go from cool to blowing hot air. I had to keep turning it off and on
Ruth H.Awesome help!
KELLY T.If you are given a reservation confirmation with location, the vehicle should be there. I should not have had to drive across town to pick up without compensation!
Mary Y.Truck smelled like smoke but other than that was fine. Employee should be wearing a mask.
Cynthia S.Check in was quick and efficient.
Matthew Z.I was charged 20dollars for an after hour fee. This is a fee that they collect for not doing nothing. Ridiculous charge. Also, the cable attaching the electrical wires to my vehicle had been patched with electrical tape. Shoddy.
Ilene B.My representative was very nice and professional. I would recommend uhaul to all my friends and family. Merci
Nicholas T.The van was great! Just had bird poop on it. The Uhaul app sucks. Kept sending me to recheck out the van. On site representatives are OUTSTANDING!!
Timothy G.I was overcharged for mileage and safe move insurance which I declined and signed a waiver acknowledging I declined it. While Mike made things right but it is ridiculous to be blatantly over charged without explanation.
John Y.Employee was rude, closed the store and left us in parking lot we had to drive to another u haul place to get the right plug!
Brandie B.The sale representative, very kind and helpful
Ishola P.Make sure you know the customer understands the charges
Madelyn D.Great customer service!
Kattye M.Keep do what you do thank you, I will come again.
Suzanne H.I'm never coming there again
Quentin A.update sytem capicity so doesnt slow down during busy end of month periods
Larry H.I was overcharged not once but TWICE. I don't know if the workers here need extra training or if they are not competent to do the job. I had a very simple 10 hour rental that turned out to cost me over 350 $plus overdraft fees. I will never use this location again and WILL NOT recommend anyone else use them.
shauna H.Stay the course
Eddie W.Excellent customer service by Jordan!
Lisa B. | RéservationThe agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.
Kim N. | Réservation