Great customer service by the young man that served me.LAURA P.
Customer Reviews for Security Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Winston-Salem, NC 27127
(@ Monmouth St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff at this location was great to work with. They were friendly and very helpful. The overall experience was good. The only downside was when I placed the reservation I was under the impression that I would be picking the equipment up at the rental center approximately 3 miles from my home. Instead, I get the notice the day before that I had to travel approximately 25 miles out of the way.Michael W.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.ANGELA S.
No improvements are needed at this time. Taylor is super nice and very knowledgeable and helpful in every aspect of the business. Thanks again for fast service.DARRELL M.
Le client n'a pas laissé de commentaire.Lamonica A.
I was not given the trailer that was on the paperwork and was not double checked. Taylor at the drop off was able to get corrected with some additional paperworkTodd H.
Le client n'a pas laissé de commentaire.DENNIS D.
Le client n'a pas laissé de commentaire.Walter J.
Le client n'a pas laissé de commentaire.ANJILE F.
In and out in 15 minutes.RUSSELL C.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.JEREMY C.
Drop off was easy and staff super friendly best location I've been to ever....CLIFFORD S.
Le client n'a pas laissé de commentaire.Patrick T.
Le client n'a pas laissé de commentaire.Martin R.
Helpful, friendly and knowledgeable. Will use againKAMI E.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.BILLY B.
Le client n'a pas laissé de commentaire.ORLANDO O.
Le client n'a pas laissé de commentaire.GEORGE P.
Le client n'a pas laissé de commentaire.Austin M.
Very polite and professional !TAHMULLAHABDULLA H.
employee was very personable and friendly...good experienceJOHN T.
Le client n'a pas laissé de commentaire.GLORIA S.
Le client n'a pas laissé de commentaire.ERICA L.
Le client n'a pas laissé de commentaire.VERA H.
They are wonderful and have the best customer service i have seen in a while!KERI M.
Le client n'a pas laissé de commentaire.Cassandra B.
Le client n'a pas laissé de commentaire.RALPH S.
Le client n'a pas laissé de commentaire.Carol N.
Layout of equipment. Have trailers more towards the road instead of back corner.Jordan C.
Le client n'a pas laissé de commentaire.KELLEY H.
Good experience and an easy check-in/check-out process. Friendly staff during the pick-up and return process. Can't think of anything to improve.Larita B.
Clean the truck so damage is visible to new renters for their inspection and put the dolly for packages in the truck so customers don't have to wait until you open to retrieve what they paid for.Alesia D.
Le client n'a pas laissé de commentaire.ZALINOR B.
Great customer service and attention at the pick-up locationsADRIENNE N.
Improve your return key box for the newer vehicle fobs, I had to leave the key in the lock box I got it from because I couldn't get it through the key slotAshlee A.
Le client n'a pas laissé de commentaire.Nathan H.
Customer service (communications) needs improvement.Stephanie H.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.ryan S.
Le client n'a pas laissé de commentaire.timothy A.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.OTHO ALLEN D.
Le client n'a pas laissé de commentaire.BENAJA R.
Le client n'a pas laissé de commentaire.Amanda P.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
The lady at the counter was extremely rude, while her coworker was kind. She shouldn't be in this position if she's going to be stank.Samantha W.
Have recording mention you have reached U-Haul as well as Secure Storagerobert J.
Driver side mirror was loose and would drift down while driving. That made it difficult to see while changing lanes in traffic.Herbert C.
Le client n'a pas laissé de commentaire.Laura H.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.WILMER M.
Le client n'a pas laissé de commentaire.Kendra A.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.santana J.
Le client n'a pas laissé de commentaire.James F.
Nothing I could recommend staff was friendly and courteous, and helpfulwayne S.
Le client n'a pas laissé de commentaire.Traci R.
The rental went well however I was DOUBLE charged. The general manager at this site was RUDE DISRESPECTFUL and downright MEAN. He didn't want to hear me out but insisted he was right and he insisted if I had an issue to call corporate. No wonder after being on the phone with corporate for just over an hour and a half they listened to my original order conversation and finally admitted the overcharge not only refunding the overcharge but also giving me a 15 $vip credit for my next uhaul purchase. WILL NEVER USE THIS LOCATION IN THE FUTURE. Very poor customer service after return and OVER CHARGED for rental. This location needs their franchise revoked.KIM G.
Le client n'a pas laissé de commentaire.Stephanie S.
Le client n'a pas laissé de commentaire.Luke V.
Individuals worked with helpful thanks !John B.
Le client n'a pas laissé de commentaire.Debra S.
Thanks for asking. I believe u-haul provides good service. However, when it comes to clarity on with charges for mileage it can be misleading. Yes on the contract which I was not made aware of, that 116 miles was allowed which I honestly didn't pay attention to . All that was made clear to me is that the truck had 7/8 worth of gas and when it should be returned. But when I returned the vehicle, I was made aware that I went over the mileage that was on the contract I received. It could go both ways. I should have looked closely at the contract or it should have been stated from the beginning. I chose uhaul because it was reasonable and I didn't see mileage being a upfront notice like Ryder, budget and Penske. Nevertheless, I will use U-haul again. Thanks for listening.Kevin S.
Le client n'a pas laissé de commentaire.Debborah M.
Le client n'a pas laissé de commentaire.Caitlin T.
My experience with this location was very good and exceeded my expectations. Staff was very professional, i was in and out very quickly both picking it up and bringing it back. Would highly recommend them.Harold R.
Le client n'a pas laissé de commentaire.Wayne K.
Very easy, no problemsJOHN P.
Le client n'a pas laissé de commentaire.Kevin N.
Le client n'a pas laissé de commentaire.Robert V.
Le client n'a pas laissé de commentaire.ROBERT F.
Very helpfulJeremy P.
Le client n'a pas laissé de commentaire.Lisa H.
Great friendly service! Will rent from this location again.Annette O.
Le client n'a pas laissé de commentaire.Austin M.
Called 1-800 number to reserve a truck for 2 days since that is not an option online. Was told I was good to go but upon arrival I was told I could only have the truck 1 day. Rep worked with me immediately and found a solution right away. He was great company Rep!philip C.
Drop off was easy and quick, they were very helpful and friendly.Kerry W.
The employees did not wear masks, despite the sign on the door requiring masks. They should be required to wear masks for the customer's safety amidst a pandemic.Nathan W.
Le client n'a pas laissé de commentaire.HAO L.
Very nice location! Wonderful customer service!RAMONA S.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.Jon D.
They were so accomodating and helpful. They offer options to customers who used uhaul/ubox for the first time. Joe even lent us his rope to secure our stuff and he was so patient in going back and forth to forklift our boxea. Thank you glendale branch!AEVEN ANNE D.
Excellent transaction. Very helpful when picking up. Would definitely use them again next f the need arises.GLENNP JR P.
Le client n'a pas laissé de commentaire.Karyne B.
Counter person was very friendly, knowledgeable, and helpful. Made my experience that much better. I told him that I am customer for life and I meant this. MerciLOUIS M.
Le client n'a pas laissé de commentaire.Latriece B.
Staff was very helpful and patient.Robert B.
Le client n'a pas laissé de commentaire.DANNY H.
Amazing service. Great experience. Thank you!MARK B.
Le client n'a pas laissé de commentaire.VERA T.
Le client n'a pas laissé de commentaire.Andreca W.
Le client n'a pas laissé de commentaire.MARK G.
If it was not for the fact that I have been a customer of uhaul for over 15 years, I would never rent a truck again. The truck smelled, was dirty (to include half eaten candy in the cup holder) the cab was filthy just in general. The fuel level was off and I didn't get the equipment I requested nor was I called to inform me. I assumed the dolly in the back was left for me so i used it. Come to find out it was a "utility" dolly instead of an appliance dolly. Due to renting it after hours I used the dolly and then was charged for both. When I called the store, (the first 1 hour of dialing was not answered and there is no voicemail set up) the lady was extremely rude and proceeded to tell me she couldn't help me because she was there last night and I should have verified it. So I decided to call the 1 800 number. the first guy said he couldn't help me. So instead of being transferred I had to call back in and wait another 20 minutes and finally i got my 10 $back this is crazy and unacceptable I would seriously consider an audit of this location.Tyrone F.
FIRST TIME CUSTOMER AT UHAUL: Per my reservation, Glendale St. wasn't the initial drop-off location. However, being that I didn't arrive in time to drop off the trailer at the scheduled point, I was referred to another location (Marshall St.) - where the representative refused to take the trailer and told me to go elsewhere because he had no space for me. As such, I located the Glendale St. location, which was also closed. However, the representative accepted the trailer. The representative apologized for the mistreatment I received at the Marshall St. location and was very helpful in detaching the trailer from my vehicle. Although all ended well, I don't believe I will be using UHAUL for future moves nor give a referral to others.Felicia A.
Le client n'a pas laissé de commentaire.Clyde B.
DdDAWN S. | Expérience générale
customer service is disastrousRicardo R. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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