Évaluations des clients Self Serve Lumber Co - Saginaw

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Self Serve Lumber Co - Saginaw

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James L. le

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Nothing, was excellent

Brian S. le

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Le client n'a pas laissé de commentaire.

Seledonio M. le

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Nothing comes to mind

KEVIN M. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Le client n'a pas laissé de commentaire.

William B. le

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Dealing with Mark in the marketing department, was the absolute worst customer service experience I've ever had. When dealing with customers, it is very unprofessional to express your personal feelings about anything unless you're asked by the customer. For the record, I did not ask for his personal opinion. For him to state " giving you a $50 credit is $50 more than I ever would have done for you", is not a good example of trying to help a customer with a concern. Also implying that I did not want to pay for the services rendered is another rude and unprofessional thing to do, which Mark stated if you listen to the phone call. His tone and demeanor was cold, dry and condescending. As a result of Mark's unprofessionalism, I am very likely never to use the services of Uhaul again and tell everybody I know about this horrible customer service experience. I certainly hope Mark's attitude is not a reflection of what the company represents because if it is, it is not a good representation of Uhaul at all! William J. Badger

Ted N. le

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Nothing, don't believe that there is a need for improvement.

Leeanne K. le

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Never secured the trailer. Chains dragging almost snapped. One chain never attached. Manager was going to let me take it and said i cant find your light hook up. Just take it and don't drive at night and you wont have blinkers or lights. Trailer came off and hit my suv and damaged it. I just bought this cuv its a 2019. I also besides the refund im getting i want the 100 i paid for insurance. I was told by Steve from Saginaw area that it was not written down that i paid it. Im fighting that right now and i could of died or killed someone.

robbin c. le

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Le client n'a pas laissé de commentaire.

John H. le

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The experience as a whole was just fine, but the thing that made it terrible was the security deposit. I had done the express checkout online, but then when my parents went to pick up the truck we were informed of the $100 security deposit. Ok, no problem, here’s my card info. It took AN HOUR AND A HALF for the system to accept it—and then, only because they ended up paying cash! I gave them two different cards 6 different times, but it wouldn’t take it. Then trying to get the deposit back from another uhaul site was ANOTHER HOUR AND A HALF, and that site said it was because the Saginaw location did something wrong and jacked it up. That did not help ease the stress of moving at all. Uhaul needs to fix their stupid software that makes this difficult, which both sites that we dealt with said has made this very difficult for many people, not just us.

Tim D. le

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compromise with customer for over fueling when only 4 miles over estimate.... $0.79 per mile versus 2.54 a gal. of fuel.... NOT HAPPY ABOUT THAT... will use and refer other rental services in the future!!