Évaluations des clients Self Storage of Mount Joy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Self Storage of Mount Joy

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Michael G. le

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This was a fiasco - the gentleman at mj self storage refused to help and uhaul failed to send me ANY NOTIFICATION that this was a remote pick up that I was to complete on line!! I waited over a half an hour for the guy to show up not knowing I was supposed to complete transaction on line. Uhaul was NOT HELPFUL when I tried to figure out what was going on.

Chris Y. le

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The service air bag light was on the truck, the website was down to pick up the truck, I was on the phone a total of 2hrs and 30mins to get everything taking care of the day before and day of, the only good thing was the guy at the storage place to pick up was nice. As far as uhaul everything was a mess and aggravating.

william C. le

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Prior to picking up the truck, I received an email from U-Haul stating the total cost of the rental. I arrived with this amount of cash in hand only to be told I also need a $100 deposit. Why wasn't this included in the email amount. I selected a drop off location from the U-Haul website. After I picked up the truck, I received an email stating to drop the rental off at a different location per our conversation. There was no conversation about a drop off location. I dropped the rental off at the U-Haul directed location on a Sunday. On Monday I recieve an email with a receipt for an additional $28 for insurance coverage on top of the $56 U-Haul insurance I purchased. I called the drop off location to request clarification why I was being charged for additional insurance, and the person at the U-Haul drop off location was not able to provide any information, and stated that he is not a drop off location and was not expecting the truck. I called the pick up location to request information, and they were unable to provide any information also. I'm currently waiting for a return call to address this additional charge. I'm very disappointed with this service.

zachary B. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Bill M. le

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Le client n'a pas laissé de commentaire.

Fabrice A. le

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Excellent service, thanks!

samir D. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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Nothing. It was terrific. Van was there as reserved. Charges were accurate. Associate was friendly. Smooth as silk. Thank you.

Erin L. le

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Le client n'a pas laissé de commentaire.

Bill L. le

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Le client n'a pas laissé de commentaire.

William K. le

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Charge less than 99 cents per mile

GALEN N. le

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No comments. Just to let you know Tim was quite helpful

Carl K. le

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Local only

CHARLES S. le

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Tim (check out agent) very efficient and kind. Van was in top shape. Very pleased with this transaction and location.

david W. le

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Nothing. Everything went without a hitch. Fast and friendly service.

JENNIFER F. le

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No improvement needed

WILLIAM M. le

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Le client n'a pas laissé de commentaire.

SCOTT C. le

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The whole rental process was quick and easy. Thank you!

AMY G. le

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The van I rented was new, however the windshield wasn't cleaned on the inside. Made it extremely difficult to drive with the sun shining directly at you. We had to pull over just to clean it.

Alexis S. le

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Le client n'a pas laissé de commentaire.

DONALD W. le

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Le client n'a pas laissé de commentaire.

STEPHEN B. le

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The reservation 800 number in the phone book coordinated with locactions computer our agent had trouble signing in. This caused

MIRANDA B. le

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He was super nice and very helpful. I've never used an uhaul before, he made it super easy and all that plus got a storage from him as well. 5 stars from me for sure :)

ALYSSA G. le

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Le client n'a pas laissé de commentaire.

JOLENE G. le

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Van should have a full tank of gas at start of rental

DAVE F. le

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It's all good. No room for improvement.

RANDY R. le

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Contracted vehicle not correctly done. Contract vehicle had incorrect vehicle in contract. Owner says it was the fault of U-Haul's computer reservation. He realized the mix up when the mileage did not match to the vehicle issued.

CORINNE M. le

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Le client n'a pas laissé de commentaire.

TINA H. le

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Waited 1 hr 20 to pick up cargo van after I already made a reservation. Delayed my entire move. Very very poor service.This site needs to be closed until they can properly train employee.