Évaluations des clients Self Storage One Middle River

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Self Storage One Middle River

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Shawn H. le

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Very helpful

Brandon F. le

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Customer service needs improvement. Don't tell the customer they HAVE to bring it back to the same location etc

Paula C. le

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Le client n'a pas laissé de commentaire.

alan s. le

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Le client n'a pas laissé de commentaire.

akia t. le

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The excellent customer service the ladies had was a 5star I will go back anytime

BRIELLE M. le

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Le client n'a pas laissé de commentaire.

crystal h. le

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Le client n'a pas laissé de commentaire.

Robin L. le

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Nothing. The representative was helpful with information about other places that have trucks

JOSEPH J. le

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Evan though it was at a storage location everything went smooth.

rackia d. le

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just double check next time to make sure any extra rental equipment is with the rental truck upon arrival

Denise M. le

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Wonderful customer service!

U sein W. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Nothing. I think the rental was expensive to be honest. Thankfully I don't need it often.

u sein w. le

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Very friendly and quick service

DEBORAH R. le

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The staff was extremely helpful with my rental and was accomadating to my needs to rent the truck for additional days when I realized I needed more time. I will gladly deal with them for any other times I need to rent a uhaul.

judy h. le

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Very easy to rent and return. I would recommend this location.

Shannon B. le

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Le client n'a pas laissé de commentaire.

Fred K. le

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Le client n'a pas laissé de commentaire.

Simon T. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Nothing to do with location, but I was not properly notified of reservation change in location. I went to address in my email, only to find it wasn't the correct location.

Chwen Chih Y. le

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It would have been safer to drive had the side mirrors been adjustable.

Brian L. le

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The service rep was nice, the van was clean, and it was a nice experience.

jesse R. le

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Le client n'a pas laissé de commentaire.

Danny f. le

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Location said I would have to return the box truck before they closed at 6pm when I called. When I called uhaul they put my reservation in for this location and told me I could return it and drop the keys off even if the place closed. Also front parking lot for this location only held 3 cars and luckily had space when I returned it only after I moved my car first. Also there was trash left in the front of the box truck but I cleaned it when I returned it to not risk being charged extra.

GEORGE R. le

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Le client n'a pas laissé de commentaire.

Eric O. le

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Le client n'a pas laissé de commentaire.

DEBORAH R. le

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customer service rep Sara was very accomadating to my need to rent a uhaul.. I would highly recommend this location to family and friends

NICOLE S. le

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Le client n'a pas laissé de commentaire.

John C. le

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Your website and app are absolutely terrible. When I reserved a U-Haul, there was no indicator of any sort that I would be reserving a "local only" truck, meaning I would have to return it to the same location I rented it from. Only after going to pick up the truck was I informed of this. Because this was a Sunday rental, there were no customer service reps available to help me and there was no phone number I can call to get assistance posted anywhere obvious. Finally, when I went to pay for the truck, the app would not accept my stored CC number so we had to use my wifes card to pay. She was charged, but a hold was then ALSO PLACED ON MY ACCOUNT for the originally estimated cost of the truck. I have no idea when this ridiculous hold is coming off. I plan to write a terrible review on Yelp and Google and will never use U-Haul again. Awful customer experience. Shameful.

MARKI B. le

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Le client n'a pas laissé de commentaire.

patrick c. le

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Great customer service from Sarah she was very helpful...

SARAH M. le

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Le client n'a pas laissé de commentaire.

Debra L. le

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Great customer service

SARAH M. le

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Customer service was excellent! Thank you Brandy!

COLIN P. le

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None, staff was very helpful.

Eugene G. le

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Everything was fine.

KECIA H. le

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The customer service was excellent but the only thing is that when I was given the forms stating that the fuel was on full and actually checked the fuel gage and found that it was between full and 3 quarter tank full. I didn't go back in to get the adjustment because I was on a time limit to try to get my house moved on time due to I had to move on my own. Other then that things were great.....

Anne S. le

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Le client n'a pas laissé de commentaire.

Chiccora A. le

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Le client n'a pas laissé de commentaire.

Antoine S. le

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Le client n'a pas laissé de commentaire.

SCOTT A. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Christina J. le

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Le client n'a pas laissé de commentaire.

Corinne O. le

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Sarah was a great help to me. Her customer service skills are exemplary and she seemed to really care about meeting my needs. I was thankful for that. All around a good experience!

Eyram A. le

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Le client n'a pas laissé de commentaire.

Viola H. le

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I am unhappy with how my credit card was handled. There are 3 separate holds against the same card. $1, $94, and $105. Not sure why but I tried to remedy the situation yesterday but received limited assistance.

Tracy D. le

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Help was awesome!

Sharadin O. le

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Worst ever, still till this day uhaul is still charging my credit card

Thomas P. le

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Closed on Sunday. Had to leave key in mailbox. Did not feel secure site.

JANICE W. le

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Good service

MARY S. le

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Make sure the self checkout and check in goes smoothly. Checking truck back in I didn't receive a confirmation saying it was returned.

Morgan B. le

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Le client n'a pas laissé de commentaire.