Parking onsite would make it so much better. Also having all 3 checkin desks manned early on weekends to make the lines go faster.
Gina L
Customer Reviews for Self Storage One Perry Hall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Smaller center to rent from so much less hassle.
eugene eNothing everything was perfect
Shantrice TI was told I would receive a $13 fuel credit if I returned the truck with more gas than I have received It. And I did not receive the fuel credit.
Domenico LStop misleading customers saying 750 free miles when the miles are not free. Had to pay additional $150 unexpected because of the false advertisement.
KEITH SThe lady at the office was awesome
James Rbeen trying to contact customer service since the night i used the truck, incorrect mileage and amount.
autumn lTrain your Staff
Ramesh SGreat customer service!! Helpful staff! Thanks a lot!
OMMER RI booked my rental for 830am which means the office would be closed. Unfortunately, the app wasn't working properly for my to pick up the rental. An employee came in to open up and though the office didn't open until 9am he helped me and was very pleasant about it. This employee went beyond measures because he could have made me wait until the office opened. I was on a tight time frame and could have been late. Sending him tons of thanks
Sheron SHave everyone return trucks with a full tank of gas.
Mark ERemove this location they're lazy and inefficient in performing the job while conducting great customer service. Run a national compliance program on your authorized dealer locations. Determine if they meeting standards and provide UHAUL professional service. Create methods in which authorized dealers can get direct connections and access to uhaul to handle problems and issues. The wait for me was 45 min and most of the time was being on hold waiting for a uhaul rep. to answer.
Mel WStaff was very pleasant, definitely will be back.
AUDREY BTruck did not have items in it that were paid for with the rental. If not for this, rental was good.
JOHN BI had a 1:15 reservation at Exxon on Merritt blvd and the truck never showed up. After driving to two separate U-Haul locations and waiting over a hour on hold on the 1800 number I finally was able to get a truck at the Rossville location 2 hours later then I was supposed to. This caused me a huge inconvenience in my move not to mention the addition $20 after hours drop off fee I was charged when I purposely scheduled early in the day when I would be able to drop off before the location closed as well as the additional miles I had to put on the truck by having to go to a further location. Very disappointed with this rental.
Charles GVery friendly service and well maintained truck!
JASON PFriendly, quick, and professional service!
joseph nNothing. Everything was Great.
HERMAN CYou don't need to make any changes. Everything went very well.
JONATHAN HLauren is always so incredibly helpful! Much appreciated!
GAILEN BGo out of business.
Vikarie EExcellent customer service and friendly and helpful.
JOSEPH GGet your act together with remote check-in. This is the second time I've used this service and each time I am outside FOR OVER AN HOUR!!!!! because your app and software are defunct. There is absolutely no need for the process to be so convoluted.
Charles HPlease contact me for my feedback
Dylan KRep was courteous and professional. Location was clean and orderly. Truck was in great condition.
CHERYL MHorrible customer service. Not the size truck I reserved.
Gabrielle EWhen we arrived to pick up the truck using our mobile device, it took thirty five minutes for it to process. This is a ridiculous amount if time to wait being as though everything online is supposed to be faster. If I use this service again, I will not use the mobile check in. I would have much rather went into the store and had the associate help me, because it would have cut the process time down tremendously.
Bryan EIt was oaky, but he tried to charge me for a full day rental on a 4 hour rental.
Joseph SWill Never use this location again, keys for vehicle reserved weren't available. Truck on lot, no keys. Given smaller vehicle without blankets I reserved. Had to make more trips with smaller vehicle. Tried to return it with app. Didn't work. Place I rented from was supposed to be open but wasn't. Weren't answering phone either. Was on phone with customer service for nearly 40 mins trying to fix it. People on phone From 1-800 number extremely nice. But I will get from some other place next time Even if it means driving further.
Michael GHector from Perry Hall Self-Storage was terrible! Because of changes in my business, I needed to keep the rental for an additional three days. He basically called and harassed me repeatedly because he had another reservation for the truck. I understand his frustration not being able to meet the customer's reservation, but I am a customer too! Overall, U-haul has been a great experience, but I will never use this location again!
Stacy MMake the check in experience easier. It took me 40 minutes to check in with your app. I have been using Uhaul for decades. Never returned the truck late, never left a dirty truck and always left the tank at or above what is was when I rented it. It seems like every time I rent now I have to jump through even more hoops. You called my sister who was sleeping at 6:30 am. It's ridiculous. I'll try Penske or one of the other guys next time.
CHARLES HGreat overall experience
SHAUNTE BEverything was great thanks.
Shenna PThe system was not working, so they could not process my contract online and had to do a manual contract. I was there for almost 40 minutes (30 minutes after my reservation time), but Hector and Tim, the guys in the office were great. It seems like there was a widespread system issue, but it had not been communicated out, so they were flying blind for some time.
Charles PThe back tire was low & it wasn't until I went to lock the truck with the provided lock that the key didn't open the lock. I had to pray my things were not stolen the night after loaded my things. I questioned it the tire being low an asked if there was a way to put air in it and was told it's just due to the cold air. I drove it home, loaded my truck, unable to lock my things up after. Came out the next morning and the tire was flat. Not happy
Brandy FBest served I ever had.
Tien NWonderful, helpful staff.
JESSICA LVery positive experience. Young lady that handled the paperwork was delightful. Truck and equipment was top notch. Easy pick up and return.
Grace CA handle to help step up in the truck on the drivers side
Kieana HWe had to sweep out the dirt last person left. Also I think it needed a wheel alignment, shaking at 65 mph. Yes I plan to rent from unsullied again in the next few weeks.
SAMANTHA WThe office called my emergency contact the day after I returned the truck in one hour while I was in meetings at work, trying to contact me about my bill, which they had calculated incorrectly. Not acceptable.
John BThere was no gas in vehicle and you guys are trying to charge me 20 dollars to refuel is unacceptable I will never rent from you guys again
Shavon SYour staff was wonderful and very helpful. So I wouldn't change anything.
ANGARY CExcellent and seamless transaction. I used the app to pick up the truck and it was effortless. I did have to get the key from inside and the folks there were very personable. Great experience!
Kelli BEverything went well. Customer service was great and so was the equipment
Sharise P