Customer Reviews for Self Storage Station
(U-Haul Neighborhood Dealer)

Évaluation :

5

Extra items that we ordered to be included in the truck were not loaded in the truck before delivery to this self-storage area. The person working at the self-storage facility was exceptional and helped us check out the truck and assisted us to become familiar with the truck. I had to drive separately to the main U-Haul location in Kingston to pick-up supplies. They were helpful and resolved supply issue. Both facilities helped us get on our way.

Évaluation :

4

The only complaint I have when I was moving out I noticed a lot of mouse droppings..... I thought there were receptacles around the units to prevent this... Other than that I did not have any problems.

Évaluation :

5

Excellent service! The location next door rented plenty and tools so that was very helpful.

Évaluation :

5

Very good experience! No complaints!

Évaluation :

5

I moved my possessions back to my garage due to the cost of the storage unit. It was clean and everyone was very professional, it was just too expensive.

Évaluation :

5

Every thing was perfect

Évaluation :

5

The employees here are great and always willing to help. Never had a problem and they worked with me whenever I needed them. Great job 

Évaluation :

5

The service was perfect. The representative was kind, and courteous.

Évaluation :

5

Really great !! Service!

Évaluation :

3

The online check in was extremely frustrating and even when I called for assistance, the representative could not get me checked in. I ended up having to cancel the reservation I had made online and starting over in person at the pickup locations.

Évaluation :

5

I've used other storage facilities in the past and they were nothing like this one. This place is the best storage facility I have ever used and will ever use if I ever need a storage unit in the future I give them a 10 star rating. I'd give them a million stars if I could.

Évaluation :

5

I would definitely use this storage facility again. I had no problems with security or my property being tampered with. The staff was always helpful as was the people that work at Roses Tax Service located in the same building as the storage office. Special thanks to Rose Ritchie and Fran at the tax office. Joe, Ron and the other staffers I spoke with were very friendly, professional and offered whatever help they had to give.

Évaluation :

5

I think you have made a mistake, I don't have a room at your facility. I have an outdoor spot at the Duryea facility where I store my boat. If there's any problem let me know. Thank you. Bill

Évaluation :

5

Great staff and always willing to help.

Évaluation :

5

Thank you! I appreciate everyone's help during a very stressful time. Peace and happiness to all of you! Louise

Évaluation :

5

Very clean and reliable

Évaluation :

5

This was a great price for a temperature controlled storage unit. Easy around the clock access allowed for a hassle free exchange of my times to and from the storage unit. It really fit every item I needed to store inside and all of the wood furniture and mattress stored there were exactly the same as when I put them in there moths before. Easy to end the use of the storage unit as well. I would without hesitation recommend this storage facility.

Évaluation :

5

The overall experience turned our to be great. I only got a little worried with the self check out when they said my license could not be read but a minute after the transaction went through. The process turned out to be perfect and the drop off as well.

Évaluation :

5

Everything was nice and easy from the start. Absolutely no problems. Signing up, easy to get in and out and paying was all very convenient. Merci

Évaluation :

5

thanks again

Évaluation :

5

I've had this storage for years and I never had a problem. I would recommend the climate controlled storage.

Évaluation :

3

Terrible place to pick up before store hours. I tried to pick up in the morning and check in to get the truck took over an hour with three phone calls into customer service. Will never do that again

Évaluation :

3

Was told I would be able to contact 1800gouhaul instead of using the internet. I had contacted this store with the concern of I did not know how to finish the transaction using the internet. When I called 1800gouhaul the representative was rude and told me she didn't know who the magical guy was that gave me this information but it was wrong. I told her she was rude and she hung up on me. I proceeded to finish the transaction using the internet and it took me longer to finish the transaction than it took me to actually use the truck. I will never use a uhaul again if the store isn't open. This was a horrible experience.

Évaluation :

5

I was thoroughly happy with the rental. Joe was very polite and explained everything in detail. The truck was clean and alot better on fuel than I expected. If I need a truck in the future I'll be sure to go back. Joe is a definite asset to your company. Thanks and God Bless!!! Mack

Évaluation :

3

Not very helpful.

Évaluation :

1

I reserved a 15 foot truck over a week prior to going to pick it up. I found they don't have a 15 foot truck and gave me a 20 foot truck instead. In my many rentals from U-Haul if that occurred I usually got the 15 foot rate. That did not happen in this case. Very disappointed.

Évaluation :

5

Yes very nice people I lost the key and they immediately accommodate d me w letting me back in!

Évaluation :

5

Great Staff! Anthony & Ron were very helpful!

Évaluation :

5

Manager if vary friendly and helpful.

Évaluation :

5

Easy accessibility.

Évaluation :

3

Clean broken glass from truck. Replace wiper blades

Évaluation :

5

Still haven't gotten my email with my bill. I don't know what I paid in the end!

Évaluation :

5

Thank you for helping with the issue that I had, had. Very helpful. Thank you for making my drop off an easy and convenient one.

Évaluation :

5

Best experience going to this location no problems fast and efficient. Very pleased and will use again.

Évaluation :

5

Great customer service at affordable pricing

Évaluation :

5

I was very happy with my experience at UHAUL. The guy was very nice and helpful and funny. He helped me make the right decisions and he followed up with me because I had mentioned I was nervous about the truck and the moving guys I had hired from craigslist. I joked that I had seen the movie the craigslist killer. So I was happy that he cared enugh to follow up.

Évaluation :

1

I was scheduled to pick up my vehicle on Keyser Ave in Scranton, PA and was informed the night before my scheduled pickup that I would be required to pick it up in Exeter, PA. This was an almost 30 minute/13 mile difference. I was not planning to have to pay that much money in mileage and was also not planning to have to travel that far. I had people coming to help me move and therefore I was late in beginning our move, since I had to travel further. The location was fine and I would recommend it to a friend if they live in Exeter.

Évaluation :

2

I was overcharged all around. I was charged for 2 days when I only had the truck for under 4 hours. I was charged double for insurance. I was charged for fuel when I returned the truck with more fuel than I was supposed to put in it. My fiancé had to call the the nationwide UHaul number to get reimbursement for our overcharges and he was on hold for 51 minutes!! We are VERY DISAPPOINTED all around!!!!

Évaluation :

1

I had truck for less than 20 hours, and still brought it back before turn in time, but was charged for 2 days!!! I called the site and they said they couldn't do anything to help, and I had to call go uhaul, and I am still on hold after 15 min ... this sucks

Évaluation :

5

Nothing really the gentleman that took care of us was very nice the vehicle is very clean

Évaluation :

3

They were closed, so hard to rate this location.

Évaluation :

5

Anthony was extremely helpful in suggesting moving options. He was accommodating with my rental schedule when my closing was not set. The location is great for easy pickup and dropoff.

Évaluation :

4

Site was closed, had to call to verify if we could leave off truck and keys in the drop box. It was a little confusing. Jason was very nice on the phone.

Évaluation :

5

Awesome customer service ! Couldn't asked for better help!

Évaluation :

3

It would be really great if you just gave the trucks out with a full tank of gas and then people could return them with a full tank of gas. Trying to figure out how much you used, and how much you should put in is a waste of time and money for everyone.