Le client n'a pas laissé de commentaire.Larry S.
Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Sergio S.
I returned the truck and had to wait 45 minutes for the assoc8to return from. Their break. Then waited another 15-20 minutes because the system was trying to change me for a 2 day rental.Jake W.
Le client n'a pas laissé de commentaire.Maria C.
Reservation process was easy. Would rent from there again!SALVATORE M.
The attention was very friendly and detailed what we need to know, I recommend them to all my friends.Marielena L.
Easy to rent and obtain the truck. Easy location. Very polite and accommodating.Sara G.
Incredible customer service and instructions throughout the process. Even busy, they were quick to pick up the phone and address all questions and details. Thank you very much!Ellie N.
Staff was extremely friendly and helpfulAntoine T.
Joe was exceedingly helpful & went above & beyond to find me a truck. I'm very grateful. Thank you!Bethany G.
This was a great experience. The facility was exceptionally clean, well lighted and well maintained. There was always a flatbed to move my things available. The office personnel were very, helpful and friendly.Margo Q. | Expérience générale
Customer service is great!! Really helpful lady at the front but trucks are not in good condition!Amy S.
Very easy process and clean vehicle.Amanda P.
Excellent serviceOjas K S. | Expérience générale
Very disappointed with this experience. Although the staff was cordial, the reservation was a disaster. 1. I reserved my pick up for Downers Grove, IL. 3 days before pickup, I get a text telling me my pickup is Glendale Heights, IL. This increased my fuel consumption, cost of Tolls and extra mileage. 2. When I got to Glendale Heights, they tell me there are no pads available. I had preordered 12 of them. So, I had to buy 4 new ones from U-haul, which wasn't enough as I was moving delicate furniture pieces. Thus, I had to leave one piece of furniture in Downers Grove because I couldn't risk damage hauling it back to WI unprotected. I've lost faith in the U-Haul brand.Jeffrey R.
Le client n'a pas laissé de commentaire.Patrick K.
Le client n'a pas laissé de commentaire.maria G.
Have a truck available or don't confirm my reservation. I had to drive 76 miles one way to actually get a truck for the day I reserved it. Major inconvenience.KERRY D.
Not much. Super friendly staff that were helpful.Steven K.
Everything was done well. Great location nice people working here. Would recommend this place to othersJohn S.
Complete mess for picking up Uhaul it took us 1 hour to pick it up. Location was not helpful at all. Agents took longer time to help me. I'm completely not satisfied with uhaul services. Equipment I requested it was missing I had to request it. Charges shown on receipt did not even I requested.Pawan D.
Le client n'a pas laissé de commentaire.Sung L.
Nothing great serviceCRYSTAL F.
Le client n'a pas laissé de commentaire.Mark M.
The truck was clean free of debrie but because of the snowy weather the floors and exterior were dirty which is ok considering weather conditions.ANTHONY V.
Le client n'a pas laissé de commentaire.LARRY A.
this facility was very friendly and helpful. very clean.John C. | Expérience générale
Staff was very friendly, answered any questions or concerns I had. Will definitely be back when needing a rental.ALEXANDER M.
I am really pleased with the quality of service and the quality of the facility. I already recommended it to my friend.Pedro A. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK W.
Le client n'a pas laissé de commentaire.YOLANDA S.
Le client n'a pas laissé de commentaire.Salvador C.
The first customer service associate I worked with ended our conversation while I still needed helpJohn R.
Le client n'a pas laissé de commentaire.Leslie M.
Le client n'a pas laissé de commentaire.Vanessa Z.
Le client n'a pas laissé de commentaire.Robert K.
Nothing to add... everything went smooth, easy and fast. MerciGeorge A.
Love the customer service at Self Storage World in Glendale Heights! Fantastic staff. U-Haul needs to speed up their computer technology and the vehicles could use better maintenance. Other than that, this has been a pleasant experience.Hollis G.
Le client n'a pas laissé de commentaire.lori S.
Excellent experience.arun K.
excelent costumer seviceJose A J.
Le client n'a pas laissé de commentaire.Martin K.
Le client n'a pas laissé de commentaire.Ruthshell W.
Just include the rampMartha M.
I have used this facility twice in the last 4 years and recommend it highly for cleanliness and staff. I also truly appreciated the equipment on site for moving items to and from my unit. The location was easy to access as well.Rose C. | Expérience générale
Change your online checkout experience. Tried to log in, wouldn't accept password, so I reset it to what it should be, and it refused it as having been used. Went downhill from there. Ended up taking pictures of the key return box, because I was sick of running back to the truck to take more pictures.Joseph V.
Picking up the rental reservation was a nightmare. It sucksMichael C.
Le client n'a pas laissé de commentaire.Nydia V.
Le client n'a pas laissé de commentaire.Mayra R.
Honestly it is an amazing service and great price !Jose M.
Le client n'a pas laissé de commentaire.Frank F. | Expérience générale
Le client n'a pas laissé de commentaire.Noemi P.
Le client n'a pas laissé de commentaire.wade J.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.frANK M.
Le client n'a pas laissé de commentaire.Crystal W.
I arranged for an early morning pickup. I got detained and when I logged in it said my rental expired. I waited on the phone an hour between 2 operators. Poor customers service. The attendant at the store when it opened was very helpful.Rick P.
Our first impression sure was a fabulous one...We were so impressed with your facility that we are now desirous of moving from our existing to yours. Hope all works out.Jan K.
Le client n'a pas laissé de commentaire.Megan S.
A minor issue, but yhe key lockboxes don't display a number (1,2) consistent with the instructions for key pick-up "Key is in box 1, code is xxx".Albert B.
The young lady assisting me was very helpful, courteous and a pleasure to work with.Julie T.
Le client n'a pas laissé de commentaire.Wilfredo G.
Le client n'a pas laissé de commentaire.DARIO M.
Le client n'a pas laissé de commentaire.Jose M.
No suggestions, it was a good experiencekristine O.
A perfect experience at this location. No complaints whatsoever.Dave L.
Le client n'a pas laissé de commentaire.Mohammed A.
Le client n'a pas laissé de commentaire.mary A.
Le client n'a pas laissé de commentaire.Janice B.
Le client n'a pas laissé de commentaire.RONALD T.
Le client n'a pas laissé de commentaire.brandon V.
I'm a repeat customer, this is my second time coming here and will be coming back if I require another rental truck.Sebastian D.
Le client n'a pas laissé de commentaire.Frank A.
Customer service is excellent. Maybe this location needs a little bit more advertising; I came across it almost by accident. Great experience overall.Fidel G.
I can't think of anything. The reservation made online went smoothly. I was called in the morning to confirm my reservation. Rosa was very professional and helpful. Plus the van was very clean and easy to drive.Ronald Z.
Beginning mileage was wrong so I ended up getting charged for 2 extra miles. Radio was garbage - nothing but static.Paul D.
Your Return App does not allow to download a saved pic to verify mileage and gas. It only expets a pic to be taken when prompted. I had saved a pic to my phone, dropped the keys in the box but could not complete the Return App since it expects you to take a pic while in the App. It then does not let you complete. This is confusingChristopher J.
Free freshly brewed Starbucks coffee .>)dane P.
Le client n'a pas laissé de commentaire.John S.
Excellent service, on time and excellent rates. Merci.Juan E.
Le client n'a pas laissé de commentaire.Julious O.
Le client n'a pas laissé de commentaire.jessica P.
the customer services was great, but the maintenance of the truck was below satisfactory. The brakes were horrible and I did not feel safe while driving.Jenetta B.
Very nice young lady and efficientNicholas D.
Le client n'a pas laissé de commentaire.Michael Z.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Joseph T.
Returned the truck early and had no issue other than I am still waiting for a final receipt to be emailed to me so I can turn it in to my company.William B.
Took forever to pick up and returnAlan V.
Le client n'a pas laissé de commentaire.John B.
The interior was clean, the exterior was not. Although not horrible. It was still dirty enough that I was careful to not brush up against it and get my clothes dirty.Peter G.