The guy that helped me was cool as heck. Made minor small talk hooked up the trailer and I was on my way. It was a better experience than going to the U-Haul stores.
Charles H
Customer Reviews for Sellersburg Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The tow dolly I rented broke 4 time with electrical issues, I had to get an early hotel twice because of it. I eventually turned in the equipment before getting to my destination because I was tired of dealing with breakdowns. I would recommend that when one tail light goes bad they should both be changed out at the same time. As a professional mechanic for years, I know one can't forecast when LEDs will go bad. I also know that when one set of LEDs go bad, the other sets are soon to follow. I feel like I was over charged for the equipment I rented due to the constant breakdowns and time delays they caused.
Bud SMerci
Judith CSmall lot. Hard to see how one would pull in with a trailer and clearly see how to exit after disconnecting equipment. Signage would help!
Jo BThank you for all your help Duane!!
wyatt dCustomer service representative was friendly and efficient.
Richard AExcellent attendant best ever Good job
Arlie JParking is a little tight when we returned the truck, but we made it work.
Markus BEverything was great!
Ted ZNothing Dwayne is the man!!
frank LVery friendly service, a pleasant experience!
Susan EVery helpful!
Jim MThis review is NOT about the location. The system implementation was entirely at fault here. The truck share app was a total failure! Did not work from start to finish. Would not scan my license at the pick up location. Let me rent a truck at a location that did not offer this option (for large trucks). Had to travel to other location for pick up. App STILL would not function. Return my truck did not function as well.I spent a total of 4 hours on the phone with support just to rent a truck. Trust me when I say my friends will all hear about this and the fact that I paid top fees 121 for one day rental. What happened to 19,99?
David MQuick and easy. Good location.
Allen BThe lady at the desk was super kind and helpful. I will only rent my uhauls from this location from now on.
Melissa J1) I had difficulty getting the key out from the ignition the entire time rented. It was clean. Other than this key failure, the vehicle was fine. 2) There should be more transparency in the invoicing when finishing the rental as far as the guestimate mileage and the actual mileage costs. I was first given the impression my guestimate miles of 30 miles was correct, but I went back in office and questioned the mileage (because I took pictures) and was told it was adjusted to the actual mileage. I just wonder if the mileage cost would have not been adjusted if I didn't go back in the office to question it.
Nina SParking lot location with a building in need of repair and junk all around the side. Not an easy location to get into.
JOHN HYou’ve always been very helpful.
Gayle LThis location, in Sellersburg, is the best. She'll work with you, and has even stayed/came in late to help me make the pick-up of my reservations. Saved me 3 times when I had short notice and needed to rent. I'd drive 100 miles just to use this location just because they have done me right in the past.
Cole HVery friendly
Feddie NNothing at all. Kelly was great and very helpful and specific. Excellent customer service.
Darren GAlways a excellent place to rent from
Sandra SThanks for being so kind and helpful Kelly!!
Krista VThis location has excellent customer service. They went above & beyond working with me on my move, everything from quick responses to plenty of availability of trucks!
MARY CAll my questions were answered and my needs met. Her friendly attitude made a stressful situation better. Would definitely rent again
Amber SLove this place will definitely use it again and will tell all my family and friends to come here. Service was awesome they had everything ready for me to go when I got there. Thank you so much
Debbie HNothing, everything was perfect!!
deanna lTHIS TRUCK HAVE ISSUES WITH AIR Conditioners.
Jorge RThe lady (Kelly) that helped us was very friendly and welcoming. She made sure we had what we needed. I will definitely recommend!!
Kelly VThis location was way too small, as soon as I stepped out of the vehicle to put things in my car the lady was there and did not say a word, I told her I had a few more things to clean out and when I stepped back after less than 10 seconds I had to wait until she got out of the vehicle. Not a terrible experience but would have been nice to had said hello or anything and would have been nice if she would've wait just 15 seconds before getting in for me to finish grabbing my things.
Lillian MThe lady that helped us with getting our truck and getting us on the road was extremely nice, friendly, and helpful. Very sweet person. She made it so easy and comfortable! if I ever need them again or any one I know I'll send them to her.
Paul CLady at the desk provided a great service. Merci
Ravi JNo improvements needed. The lady at the rental office was very kind and customer service oriented. Very positive customer experience I had and if I ever need to rent again, this will be the location I'll go to
Rene CThey did everything right
THOMAS AThe only downside of the experience would be that the fuel mileage really bites. The vehicle got approximately 10,25 mpg. Maybe having more fuel efficient vehicles would be better. It used approximately $100 in fuel on top of the ¢79 a mile making it pretty expensive for a short time using it. Other than that it was good.
Michael LMore place to park trucks.
angie rEverything worked out This company was very helpful. I would recommend them
Mary CService amical
Marian SYou did amazing at being available with questions and helping us get stuff together for the go. Drop off was extremely easy. Merci encore.
Jeffrey WNothing at all stay as sweet and understandable as you are!! you guys are awesome!! You guys rock!! The best customer service a customer can have! I will most definitely be back!!
Iris HGreat friendly customer service.
Chadd TEquipment wasn’t there, I, had to go to another location to get my equipment.
Stephen CThe site is fine as is. No problems and the agent was wonderful
jack pI've used this location several times. Always professional and friendly.
Deanna FNo need for improvement, Great customer service!
Eddy GEverything was super easy
justin wThe customer service was exceptional.
LaVettra CLet customers know the wiring connector is an in line 4 pin. Had to get a converter to a 7 pin round plug. Not a big deal, but had to drive without the lights connected for a few miles till I got to auto zone.
Paul DGreat people to work with
HS SSellersburg UHaul is amazing no improvements needed.
Robin Bthe folks at the pick up area was outstanding!!!!!!! they answered all my question and helped with the pick up even though it was before hours. they went out of their way to make sure i had what i needed. THANK YOU!!!!!!!!
john r