Customer Reviews for Selwyn Self Storage
(Concessionnaire U-Haul dans le voisinage)

143 évaluations

3156 Lakefield Rd   Peterborough, ON K9J6X5

(705) 652-7420

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(705) 652-7420

3156 Lakefield Rd
Peterborough, ON K9J6X5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service

John L. 
Évaluation :
4

They gave me a different truck and logged a different one in the computer. I had to go through so much trouble to return the truck because of that. Also I couldn't return using online form. Wasted more than 2 hours of my time. I lost my work hours.

RAMANJEET SINGH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iain G. 
Évaluation :
5

it really does not feel like a Uhaul location when compared to what is seen in the GTA. That said, they were helpful and I checked out in 10 minutes.

Ed H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
3

Poor phone customer service, I had to try and call 4 times to the U-Haul customer service because I couldn't get the truck share to work and I had to wait 20 minutes each time to get through to someone. No one offered me any discounts after I had to wait until the next morning to pick up my truck because the truck share wasnt set up properly and I had to change all my plans for moving because of it. Poor customer service and the truck share app needs to be configured better. Wasted at least 3 hours of my night trying to get it figured out

Ronald B. 
Évaluation :
5

Assistance routière

Dave B. 
Évaluation :
5

Exceptional service at this location!

Bruce S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joelle L. 
Évaluation :
4

After pre-registering online to save time at check in, I was asked for my drivers licence etc again when I arrived. Didn't save any time by pre-registering.

Mark C. 
Évaluation :
5

Nothing everything was great!

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Thank you for smoothly processing equipment drop-off so I could get on with other things.

Graham S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C. 
Évaluation :
5

Mac was great best Uhaul experience ever

Bill T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy F. 
Évaluation :
5

Excellent customer service at this location. Thanks

R M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
4

The truck has seen better days. It needed an oil change. The person serving us was courteous and helpful. The price was a bit high for the condition of the truck.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin R. 
Évaluation :
4

We really love the customer service side of this location. They are personable and worked with us to help us when we had to book extra time with the truck. However, the truck shakes a lot and we had furniture shift and fall over in transit. Thankfully I didn't have anything break or broken glass, which could have happened. Again, on the service side, they deserve top grades.

Edwin R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

Staff was very friendly and helpful

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Amazing people to deal with quick and respectful and responsive

Mitchel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

The driver window rattles extremely loud when closed and the middle seat arm rest needs tightening

Ronald L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shao Yun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
5

Max the owner and his son at the Selwyn location are great people! The 900 Water Street Peterborough U-Haul location is not very good and the people there are obnoxious

Nader K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig J. 
Évaluation :
5

Great place I backed in the trailer After the rental and a guy came out to help detach

MATT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy B. 
Évaluation :
2

Uhaul cab had clearly not been cleaned... also engine light was on when we got it. Pretty clearly room for improvement.

Marie Eve H. 
Évaluation :
3

The truck I was sent there to pick up had already been booked. Despite reserving a truck days in advance, my 11:00 am pick up was delayed until about 1:00 pm. Max did a great job of salvaging a situation not of his making.

Keith B. 
Évaluation :
3

My U-Haul was not at my prefered location upon order and I was not informed until the night before. The result was a need to drive 45 minutes away from where I needed to be and delayed my departure.

Grant M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
2

Asked if I knew how to hook it up. Never checked it over and as we were moving we had a guy almost hit the back of the 6x12 trailer that we rented because the right rear lights were not working what so ever. We were charged for the trailer rental, but then we were also told to drop it off anywhere once we were done which is what we did. However we were supposed to get the trailer in town for 1:30, got to the location in the email and they then sent us to another one, as we got to that one, we were then told to go to another one. We hit 3 before we got to where the trailer was. After everything was said and done it was now going on 2:30. Did the move and had the trailer dropped off at the Water St location like the woman on the phone said we could and she also advised us that we would not have any extra charges and she would look after everything on Saturday. Monday comes around and its about 11 a.m. and I recieve a call from U-Haul saying that they were going to charge me 165 bucks for returning it to the wrong place and also said we had it for more then what we set it up for. We didn't have the trailer, we dropped it off at 8P.M. Friday evening which was same day. Needless to say this was by far the worst transaction that I have ever experienced with this company and we will definitely not be using them again. We are still currently fighting with them to have my money returned to my account which we were told was only going to be a day or so, but its now been three days and we are just told today that it will take 3 to 5 days. Very unhappy and beyond frustrated.

Sebastian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandford S. 
Évaluation :
5

Amazing ppl to deal with amazing customer service I've had in a long time. I highly recommended using they're services 😃

Amanda C. 
Évaluation :
5

My experience was just great! The folks there were really helpful, polite, efficient and friendly. The trailer was clean and worked perfectly. I will definitely make this location my go-to from now on.

STEPHANIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
3

The location was closed and when we went back on the 24th, it was still closed at about 11am. They had moved the truck; but,We have heard nothing from them

GARRYW N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brock H. 
Évaluation :
5

Very helpful with entire experience. Fortement recommandé!

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Nothing really, everything went smoothly

Glen G. 
Évaluation :
5

Staff were friendly and helpful. Would definitely rent from them again.

Tom M. 
Évaluation :
3

The staff should wear uniform. A guy was outside and took the keys and said it was good to go and we were worried it could have been anyone.

SIOBAN S. 
Évaluation :
5

Staff were quick and helpful to resolve trailer wiring problem and get me on the road. THANK YOU!

Donald W. 
Évaluation :
1

No one calls back when leaving a message was not able to remove hitch and let that message on voicemail The Trailer was in poor condition When I went to pick up my items with the trailer the person said is that the junk Uhaul is handing out If I find another company to rent from I will be going there The Uhaul on water where Glenn runs I never had any problems but now they never have the equipment I need and I rent quit often I have been redirected several times to other locations and have not been satisfied I was over charged and no refund was given I rent the 6x12 and water street never has them now I prefer the one stop shop where they take care of all your needs not a fly by might Uhaul

Debora M. 
Évaluation :
5

Location was fine, the 4 hour wait for a tire change was ridiculous! The low tire lasted just long enough to get on the 400 and then came apart. The online app was frustrating and the wait time to speak with a human was unacceptable.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
1

I will never ever use u-haul again. You are the most disorganized company I have ever dealt with. You guys should really be ashamed of your customer service. When you have a guy that calls a customer an idiot for booking a trailer that I reserved and wasn't there onsite. I don't believe that is my fault. Your regional manger of Peterborough is also very bad at communicating with customers. I called in as I was double charged for one of the two trailers I rented and she just transferred me to the store which doesn't answer the phone. You guys need to rethink how you do business. I own a business my self and if I was todo one of any of these things to one of my customers I wouldn't have a business. So thanks for making my experience with you guys one I'll never forget. I will do my best to encourage anyone I know to never deal with u-haul.

Andrew B. 
Évaluation :
5

Dont change a thing ..

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
4

The Lakefield location was great but I received a call from the Peterborough location (300 water st) saying that I had violated the contract by not returning the trailer to them even though they told me to drop it off at Lakefield. This was also on the contract. The staff at Peterborough was incredibly unhelpful and rude.

curtis L. 
Évaluation :
5

Max was excellent and super helpful with the rental! A top-notch facility and service!

derek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Excellent does not do proper service when describing the representative at this location. Very impressed.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan A. 
Évaluation :
1

Go out of business and let someone competant take over. You guys stuck.

christopher S. 
Évaluation :
5

Excellent service !!!

Malgorzata J. 
Évaluation :
4

Left hand didn't know what the right hand was doing. It was straitened out here.

David W. 
Évaluation :
2

There was a lack of communication and I was told I could drop it off wherever I wanted and I couldn't. It caused me to waste 5hours worth of gas and possibly get an extra charge on my credit card. Disappointed

Jack P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug S. 
Évaluation :
3

The location is listed as a 24 hour drop off but there are no lights to help see after dark. Besides that it was good. Good signage and easy enough to find.

Jeff S. 
Évaluation :
2

Be open when I arrive to pick up trailer.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T. 
Évaluation :
5

Max rented to me 4 times in April. Very accommodating, very pleasant, always accessible by business and cell phone. Would highly recommend this location.

connrad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki L. 
Évaluation :
5

I paid for the use of a dolly and it was not in the van. But other than that it was great

Steve D. 
Évaluation :
5

Everything was excellent - truck performed really well.

Conrad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph B. 
Évaluation :
5

Excellent service very helpful and efficient

FRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha T. 
Évaluation :
5

Both Mitch and Max were fantastic to deal with. They went out of their way to locate a 26 foot truck for me. Everything was ready to go for my pickup, it was easy and painless.

BOB I. 
Évaluation :
3

Mention extra costs on form....need to fill fuel or extra charge, extra charge for drop off if not completed online when dropped off after hours...cost a lot more due to staff not communicating this to me

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry T. 
Évaluation :
5

I will most definitely use this location again. Thank you for the friendly and informative service.

Rosemarie H. 
Évaluation :
5

Fantastic

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt D. 
Évaluation :
5

Service was quick and the staff helpful and friendly. I highly recommend this location if you are looking to rent a truck or trailer.

Brian P. 
Évaluation :
5

The gentleman deserves 5*. Thankyou

Tammy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAUREN B. 
Évaluation :
5

If I have to rent in the Peterborough area I will go to this location

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
4

Still under renovation, but service was quick. Had me processed and on the road quickly. The trailer was great!

Joseph P. 
Évaluation :
5

I must say that the staff was over and above my expectations, I had booked online for a holiday and the staff were accommodating, helpful and friendly. Best rental experience I have ever had.

Jeff K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken S. 
Non les évaluations ont été soumises pour cet établissement.

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