Worst customer service on both ends. First, the Uhaul customer service agent I booked with straight up lied to me about a military discount and about the added costs. Then the Uhaul distributor office forced me to take insurance even though it was not required. They told me that if I did not take the insurance I could not have the rental. I contacted customer service again and they told me that they were not allowed to force me to pay for the insurance. Once I returned the vehicle I told the manager I should not have to pay for it. Even though it was during business hours when I dropped the van off, they were not at the office. I was told to leave the keys in the drop box. The vehicle was pristine. 30 minutes later the manager called me and said they would refund me for the insurance if I choose but then they would be billing me for wear and tear on the vehicle, saying there were small nicks and scratches in various locations. This was a complete lie. She stated there were scratches on the cup holders and the glove box. I never put anything in the front seat and there weren't any passengers. It's not even possible for there to be damage in that area. She said if I kept the insurance then I didn't have to pay for the damages, even though she admitted to me that they weren't actually filing a claim. She strong armed me into paying the insurance and then basically extorted me into not demanding the refund because if I did then I would be billed for hundreds of dollars worht of non existent damages. I will absolutely NEVER use Uhaul again. I'm completely disgusted by their criminal behavior and their treatment of military Veterans.Jay L.
Customer Reviews for Semper Fi Vehicle & Self Stg
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jacksonville, NC 28546
(4 Mi From Main Gate)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 8h am à 1h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Jolanda D.
Le client n'a pas laissé de commentaire.Robert C.
I like to thank the staff for giving me those monthly calls to remind me of my payment I certainly appreciate that. Thanks for all your helpElizabeth W. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Brian S. | Expérience générale
This was a great drop off location for me , the staff communicated via phone.HEATHER W.
Very clean and easy storage that I felt more than safe and comfortable to use.JACOB B. | Expérience générale
My original reservation was not for this location. The U-haul system changed my pickup location without my consent. This location was clean and the personnel were pleasant and polite. The truck itself was an older model and reinforced my opinion that I will never rent a U-haul for a long distance move.WOODS P.
Storage facility was great and my vehicle was well maintained and staff were friendly.Wyatt G. | Expérience générale
MerciCYNTHIA H. | Expérience générale
Le client n'a pas laissé de commentaire.AWSHA J. | Expérience générale
Jim was absolutely fantastic! I was in the process of rebuilding my life and planning my departure. A secure storage facility was definitely essential to that process. He was patient, informative and extremely under-standing. He let me know client confidentiality was a pillar at Semper Fi! My time renting space from Semper Fi was wonderful; ease of access to my unit 24 hours, clean facility, secure/safe grounds anytime of the day or night, great value for the price! I also had trouble understanding the closing statement upon moving out; Jessica took time out her busy day to explain the statement and ensure I did not incur any unwarranted charge for the incoming month. I do not know where one organization got such kind, compassionate individuals, but, they make this facility stand out from the rest. I will be recommending to family, friends colleagues. Thank you Jessica & Jim!!Monika F. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXANDRIA F. | Expérience générale
They're very helpful and accommodating! Absolutely the best storage facility I've ever dealt with!Cassandra W. | Expérience générale
Thank you for everything you did for my stored vehicles.JEFFREY L. | Expérience générale
Le client n'a pas laissé de commentaire.Nicolas B. | Expérience générale
They gave out info about me that I had 2 storage units to a person who had no business knowing that I was renting units. Unprofessional!Jason G. | Expérience générale
The process to pick up and drop off my car was fast and easy! The associate was very kind. Would recommended for future storage needs.Tanner L. | Expérience générale
All the staff treated me great. I was especially impressed with the customer service from Jessica.RANDY E. | Expérience générale
Just an F. Y.I. my move out date was7/25/21. I sent a text indicating i wastaking the coach out and not returning. I have been charged for Aug. Im still waiting for my refund. Karrie SeaveyKarrie S. | Expérience générale
Semper-Fi storage is simply the best out there! We could not be more pleased with the service and care they have provided us over the past four years with multiple vehicle storage and personal property storage. They have gone above and beyond and more than met our needs. We highly recommend them to anyone we know! Professional and friendly...it don't get any better than Semper-Fi storage!THOMAS W. | Expérience générale
Everything went smooth. Will use them again if ever needed. Thanks semper Fi!WILLIAM B. | Expérience générale
Very helpful staff, in house towing service as wellCharles G. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany K.
Online process for picking up truck is confusing and not very user friendly.Dakota W.
We went in to turn the keys I'm ask her if she was going to come out to check it she said no everything is fine so we left. Then we get a phone call about being charged that was taking care of. Now here it is almost 2 weeks later and got an email saying they are charging us now the wait is over 20 min and still after 20 min no answer!Charlicia and Ji M.
Great experienceJERWARREN G. | Expérience générale
Great experience! Thank youJerwarren G.
I had my unit for over 3 years and they were always easy to work with and would use them again in futureSTEPHAN D. | Expérience générale
Really easy to work with a very flexible when it comes to military movements. Merci!RICKI V. | Expérience générale
Overall evaluation: My experience was good. I did have issues with my vehicle after I left the facility that were associated with "lot rot" but it was expected since the vehicle has been sitting for 15 months. The battery had to be completely replaced and the tires flattened out which caused vibrations past 70 mph when driving. Customers should be mindful that these issues do happen and to speak with the employeeS about their plan to prevent lot rot. Access hours: For a storage facility that works mostly with military members, I felt that access hours should have been a bit flexible vice the standard 0800-1600. Obviously this is just my thought and the facility can run their business as such, however having the availability to pick up a vehicle if you can coordinate with the facility prior could benefit both parties. The facility could change an after hours fee and the customer could have the option to pick their vehicle up at a time that is more convenient for them. This could also be an option for drop off.ARIC L. | Expérience générale
Le client n'a pas laissé de commentaire.Roger L.
Give me the right combination to the lock holding the keysMatthew F.
Our family used Semper Fi storage for over a year while our new house was being built. We would recommend them to anyone. The facility and the staff were great from start to finish.WILLIAM C. | Expérience générale
This facility is really kept clean.XAVIER B. | Expérience générale
Le client n'a pas laissé de commentaire.Cayely W.
The best customer service I ever received. The staff was very friendly. They understood my needs for storing my travel trailer on a weekend. The price of storage was reasonable. The storage area was very secure. I would highly recommend using them to anyone and would use them again.Clarita W. | Expérience générale
Le client n'a pas laissé de commentaire.Mary E. | Expérience générale
Maybe tell us we can give information in the office if we can't connect on lineGloria H.
Doing the 24/7 is a total nightmare/ fail, I tried it but struggled every step of the way. too many questions. Setting up at home on the computer wasn't too bad, but when your onsite trying to go through the process it is very difficult. If you were able to check in at home and out at home it would be less stressful and confusing. Or if you were able to print out exact instructions ahead of time that really worked, and more streamlined. I was able to get help but for the most part it was a fail. the help that I got was wonderful. You have good people working for you.Mark W.
Le client n'a pas laissé de commentaire.Wayne A.
Le client n'a pas laissé de commentaire.Selena W.
Le client n'a pas laissé de commentaire.Sharonda W.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Christopher V.
Le client n'a pas laissé de commentaire.Lynn F.
Le client n'a pas laissé de commentaire.Katasha T.
Le client n'a pas laissé de commentaire.KIM W.
Jessica was absolutely amazing to work with. She was so helpful and made everything so much simpler during a time when everything else was hectic. We will come back here anytime we may need your services.MICHAEL L.
Provide enough mileage and stop cheating customers.Summylin B.
The agent working in the office was amazing. She was very personal, went the extra mile, friendly.LYNN D.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Beau C.
Le client n'a pas laissé de commentaire.Gustavo P.
Karrissa was great! The place was clean and inviting. I especially liked the quick service as I wanted to get the equipment and get on the road. Would use them again.Craig O.
Le client n'a pas laissé de commentaire.Chad E.
The ladies of Semper Fi were absolutely wonderful and went above and beyond the call of duty for me! My experience with UHaul company was not what I expected. UHaul did not have the equipment I had reserved ready. I had to go to another location to get it while paying for mileage! I will never use UHaul again!CORINNE B.
The only inconvenience is that there are no lights within the storage units. Aside from that, everything else was superior in comparison to other storage facilities in the area. It also didn't flood!JESSICA P. | Expérience générale
Great place to store your belonging.Best storage facility we ever used. the employees are always smiling and very helpful. we are moving out of state when we come back we will be using them again.MARK J. | Expérience générale
Le client n'a pas laissé de commentaire.Tabatha V.
Le client n'a pas laissé de commentaire.Wesley S.
All was great, thank you.Tamara P.
Miscommunication between coworkers. I was offered a deal by one employee and was told by another the discount wasn't possible, but I was still happy with the end price.MIRANDA M.
Great service and very easy to pickup and return vehicle. Great customer service!maurice J.
Very curtious and helpfulWILLIAM S.
Ladies were very nice and helpful.MEGAN JULINE J.
Le client n'a pas laissé de commentaire.RUDY G.
Le client n'a pas laissé de commentaire.LORI M.
Rates should be prorated if you don't use the full 24 hoursHANSEL G.
Lady who checked the truck in was very helpful. She noticed I was unsure about where i was supposed to park. Offered to park the 26 foot truck for me.Charles C.
The truck that I rented turned out to have a leak in the corner. It rained while I was transporting my belongings and water came through the leaky corner and into some of my boxes, ruining some of my belongings. The location was convenient for me and the staff were very friendly and professional.isaiah B.
fast, efficient,Perla V.
Le client n'a pas laissé de commentaire.EDWARD P.
Service was greatKENDALL F.
I drove 29 miles and when I put gas back in the truck it took 9,01 gallons. 3 miles/gallon is a little absurd. I tried to talk with management but they wouldn't budge. Very dissatisfied with the customer service. Cheaters...JEFFREY R.
Le client n'a pas laissé de commentaire.LEAH T.
Le client n'a pas laissé de commentaire.Evans T.
Le client n'a pas laissé de commentaire.Jillian L.
Le client n'a pas laissé de commentaire.jacquline B.
had to hook up trailer myselfJOHN L.
Le client n'a pas laissé de commentaire.Brian H.
Le client n'a pas laissé de commentaire.Jared C.
Don't tell a customer they have 24hr rental and then call them first thing in morning asking for equipment return cause you booked it for another customerLarry A.
Le client n'a pas laissé de commentaire.BRANDON M.
There was some confusion about the location of the truck that I reserved online. I went to one location and was told I needed to be at their other location. Went there and did the paperwork, only to find out that the truck was sitting at the original location. It was not that big of a deal as the two locations were only about 5 minutes apart, but it was inconvenient.ERIN B.
With the construction, it's kind of difficult to drop keys off at night.MELISSA P.
U Haul pricing practices are deceptive. It would have been cheaper to rent a truck and trailer from Enterprise for a day than to rent from U Haul.JARID P.
The staff was very friendly.BONNIE A.
The 1734 Piney Green Rd address is not the correct address. It's on Piney Green Rd but about 2 or 3 miles south of 1734.KENETH B.
Manager was fantasticFred H.
Thay were very helpful, and courteous.JOE G.
The equipment was clean and ran fine. The issue I had was that the steering in the truck was so worn that for my 1000 mile trip I was fighting to keep the truck between the lines. It was veering back and forth because there was so much play in the steering. I called the uhaul customer service number to ensure that the truck was repaired prior to the next rental and was told that a rep would contact me within 24 hrs. I still have not received a call, 3 days later. I am pretty certain that if an inexperienced driver does a long trip in that truck, they have a very good chance of wrecking. When I dropped the truck off I told the person receiving it of the issue and got an, "ok", as if it went in one ear and out the other. I don't want compensation or even an apology. I just don't want a dangerous truck on the road that could be repaired for less than $300.MIKE M.
Outstanding personnel office and vehicle very cleanDENNIS M.
Le client n'a pas laissé de commentaire.PAMELA M.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.BRIAN G.
Speed up the pick up process. Also, better and more consistent customer communication after initial booking.YASMIN T.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.FAITH O.
Le client n'a pas laissé de commentaire.AGUSTINE H.
Le client n'a pas laissé de commentaire.LISA M.
The lady at the counter was very helpful. She explained everything and the price came out cheaper than what quoted over the phone.SYREETA G.
Le client n'a pas laissé de commentaire.CRYSTAL D.
The people were friendly and answered all our questions. The truck was in good condition and had no problems that we could tell of while using it.PAIGE O.
Some of the people could be a bit nicer, especially when thing happen that you can't control when it cones to trying to get the truck back on time.CHELLE W.
We had to go to 3 separate locations to get each peice of equipment. This set us back an entire day for our move. VERY unsatisfyed!!MATTHEW S.
Recently moved and number uhaul had was for a fax number. Awesome experience. Semper firichard I.
Le client n'a pas laissé de commentaire.JILLENE D.
The truck leaks in the front right.DANIEL M.
Le client n'a pas laissé de commentaire.KATHLEEN S.
Le client n'a pas laissé de commentaire.BILLY M.
Le client n'a pas laissé de commentaire.Davin T.
Craig Odell was exceptionally professional and helpful on the day I picked up the trailers. He serves as an excellent example for other employees when it comes to customer service and interaction. This Uhaul location ranks top in my list of Uhaul stores I've used over the years.ED H.
Le client n'a pas laissé de commentaire.TIMOTHY E.
The dispatcher (Pam) put in the wrong gas gauge in the system. They did not have the utility dolly that I needed! I would have had to drive over 16 miles away to get one and it was on a Sunday so therefore not too many places were open so I was left without a dolly on my moving day!!! My paperwork was different in the system than it was in my order conformation. I was told by the dispatcher (Pam) and my online order confirmation that I had two days for the truck rental when I only had 24 hours. I will NEVER use U-Haul again!!!!!!!!!!!!!!!!!!!!!!!!! and I will tell everyone I know.GERMAINE R.
Craig answered all my questions about return and my bill.ROSE B.
Had the initial request for 29 march, got a phone call the night prior 30 min before they closed saying that they didn't have the 2 dollies I requested or furniture pads. They then told me I could drive 14 miles to the nearest uhaul that had it and that I would get charged the mileage to pick it up. So after this was debated they told me I could get it on Easter Sunday and that they would have everything there. Pick it up on Sunday and still no dollies or furniture pads, gave it to me at a discounted price but very disgruntled.SHANE C.
I used uhaul.com to reserve a 17' truck, an appliance dolly and 1 dozen furniture pads, but none were available when I arrived to pick up my truck.CRAIG S.
quick, informative, professional serviceANTHNOY B.
Le client n'a pas laissé de commentaire.DANIEL T.
Two of the anchor points in the trailer were broken and a third broke during the trip. Also some of the lighting on the trailer did not work (turn signals and what not did work but the marker lights to see the trailer at night in the mirrors did NOT work.) Also the tires were shot; one tire blew out five hours into the trip which delayed me further waiting for the repair man.Jeffrey C.
the woman that worked in the office double booked the truck so i had to move my daughters furniture at 1000 pm because i had to have the truck back at 830 am the next day. she should have known about this before renting me the truck and telling me i had it all day the next day until 630 pm not a happy customerED T.
Le client n'a pas laissé de commentaire.GRACE C.