U-Haul had zero oversight for their scheduling department as well as their private contractors. My reservation was never confirmed and the contracted business U-Haul sent me to was shut down and unable to facilitate the pick up. Absolutely unacceptable.Nathan L.
Customer Reviews for Sensible Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Broomfield, CO 80020
(NO TRAILERS OR TOWING)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 12h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/4/2021 - 8/20/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was odd. It was a dropoff spot in front of an abandoned building. It was quick and easy to drop off, but not inviting or easy to find.Dylan O.
Better have a smart phoneJohn H.
Le client n'a pas laissé de commentaire.Ronald P.
Very poor worn out truck. Transmission is jerky. Steering is very loose and unsafe. Thanks goodness it was only a day rental. If I needed to drive across the country, I would have rejected this truck. Dangerous rattletrap. Mobile checkin and checkout was ok but instructions are very poor leading up to the process. The online process itself went fine.STEVE T.
Because of Covid, there was no one at this location to check the truck back in. For those of us that do not use our phone for everything, it took me almost and hour to get through the app check in.Kim F.
Le client n'a pas laissé de commentaire.Mike P.
The drop off process was simple and easy. Despite dropping off the truck early, the drop off was not processed as returned for 3 days.chelsey S.
Le client n'a pas laissé de commentaire.Christina P.
Their website stated they were open on 2/17. That however was not the case. The online return was a nightmare. Took over 20 minutes to get the van returned. Absolutely ridiculous.Mitchell T.
Had to reassure this was the correct address. Once I entered building lady was nice. Could use some signage for future businessJim J.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.Juanita H.
Judy and her Team at Teller Street in Broomfield, went out of her way to help fulfill my needs for a 26ft moving van. Then again, they have always helped me for over ten years now! Highly recommended!!John D.
The parking lot at this location was not plowed from the snowstorm that occurred nearly a week ago. There were only two parking spots and it was not clear where a rental truck should be returned. When trying to get into the parking lot, the Uhaul got stuck in the snow. Luckily I had family with me to get it out. It took a solid 20 minutes to get the truck out. This could have been avoided if the parking lot was plowed.Danea B.
I made a reservation to pick up the truck at 2105 North Federal. The day before pickup, I was informed that my vehicle was not available at that location. However, I could drive to Broomfield, Co to get the vehicle. Driving this distance was a terrible inconvenience. With a little effort, Uhaul could have had the vehicle at the N. Federal location for me to pickup as scheduled. Uhaul failed. Not satisfied, or confident in your service . . . . .Todd K.
Someone from U-HAUL should visit the place. It is a DUMP! I have never been in such an unclean, broken entrance window, unclean looking woman in my life. She took over 25 minutes to communicate with the computer program so I could be on my way. Grade: F-PETER A.
Le client n'a pas laissé de commentaire.Stephanie B.
There was a frayed brake wire, and the latch was rusted and hard to open and close. The facility smelled strongly of auto paint. I would never use Uhaul again. This was the second time I ordered one size and got another size. The last time I had ordered one large truck and had to accept 2 smaller trucks which led to more gas and the need of an additional driver. Similarly, this time, I had to have a larger than ordered trailer which let to the use of more gas due to extra hauling weight.Michelle R.
Awesome self service!Crystal V.
Reserved a 15' and was given a 10' when there were both options there.nate S.
Le client n'a pas laissé de commentaire.Mary B.
Ordered a 15 foot truck in boulder, Got sent to Broomfield for a 10 foot truck! Not cool Location had no supplies which we then had to go back to Boulder to get.Anthony C.
Pretty easy but LOTS of steps to follow with the online truck check out.Kevin M.
Was blindsided that the location was closed on the weekend when online it said it was open. Please have this updated on your website. The online checkout process is terrible. The fact that you have to wait for approval while you are sitting at the lot is really a pain. Why not require user photo and ID info BEFORE so that customers don't have to wait for someone in customer service to click â€˜confirm' on a computer. Also the photos of the vehicle never loaded so I just had to click continue in the app and hope for the best when I finally got approved for the truck.Chris R.
Le client n'a pas laissé de commentaire.Allison U.
Le client n'a pas laissé de commentaire.Todd F.
Le client n'a pas laissé de commentaire.Meili D.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.Shane K.
Excellent service. I will be contacting this company in the near future for our next move. Thank you!! Quick and efficient!!Karrie H.
Le client n'a pas laissé de commentaire.GLENN O.
Le client n'a pas laissé de commentaire.JANET S.
Le client n'a pas laissé de commentaire.Joshua L.
Le client n'a pas laissé de commentaire.Kary K.
Le client n'a pas laissé de commentaire.William N.
1. I needed to carry an 18 ft long load. While you advertise trucks with such a capacity, that's a LIE. You count the â€œgrandma's atticâ€ over the cab, as part of the cargo box length. How in the hell does that space count for carrying a load on the floor? I had to go to a huge 26 ft van in order to carry my 18 ft. load, and I had lots of space left over at each end. Can't you come up with an intermediate size van, between 18 and 26 ft? 2. Between the time I initiallly arranged the rental and the time I picked up the truck, I was redirected to THREE different rental locations. Why? 3. When I first called to arrange the rental, I informed the person with whom I was speaking that I needed floor tiedowns. I was told that while your newer trucks did not have such tiedowns, some of your older trucks had such floor tiedowns and such a rental could be arranged at the Denver pickup. That turned out to be wrong, too. I nearly canceled the rental when I found that it did not have floor tiedowns, but I was backed into a corner at that point, having committed to a purchase and pickup of my load. We found ways to secure the load using the side rails in the van box, but floor tiedowns would have been better. 4. The truck was presented as â€œclean.â€ But the cab had food crumbs and remnants of cellophane wrappers in it, and from the odor it clearly had been smoked in. 5. There was no operator's manual in the truck. There was still one rocker switch on the panel which I never learned the function of, by the time I completed my 1,600+ mile trip. I could not reset the clock to the appropriate time zone, since I had no instructions available. I have no idea how to operate the radio. It took me two days before I figured out that I didn't need to run with the A/C on to get airflow in the cab. The staff at the Denver pickup location had no idea about any of this, when I asked them. 6. Not much you can do about this last point, but that monster van drove - well, like a monster van. Unstable at highway speeds (I never went over 65, even in the 75 mph zones out west), subject to wind gusts, constantly wandering from my lane, although I suspect the lane wandering was due to the tire paths in the pavement being worn down by 18 wheelers over the years. Again, not your fault, but these factors created an environment where I had to be constantly sawing back & forth on the wheel at every second of my drive. Definitely not fun. The ride on rough roads was horrendous, but then that's to be expected with a truck that has stiff suspension for heavy loads (my load was only about 700 lbs.) I doubt that at my age and present situation that I will ever need to rent such a vehicle again, but if I ever do, I will go elsewhere.john M.
Le client n'a pas laissé de commentaire.Grant Z.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.RACHEL P.
Good customer service and support.Keith J.
Le client n'a pas laissé de commentaire.James T.
It would have been good to get a paper receipt for return of the truck. That was not possible and I did ask for her to just sign my reservation document and she would not do that either.jeff M.
Le client n'a pas laissé de commentaire.Mike W.
Great location. The lady who helped us was very efficient with processing the neccessary paperwork. We are very satisfied with this company.Tom M.
Friendly and efficient. Had truck available with one day notice and all went smoothly.Glenn R.
Le client n'a pas laissé de commentaire.Marcella R.
Le client n'a pas laissé de commentaire.alan W.
Le client n'a pas laissé de commentaire.Cameron L.
Le client n'a pas laissé de commentaire.Matt W.
Attendant was very thorough and pleasant!Ron R.
Le client n'a pas laissé de commentaire.Joseph B.
Very friendly, great clean truckHEATHER M.
Le client n'a pas laissé de commentaire.ANNE D.
Give the customer an Idea of the gas mileage the truck gets, so when you refuel you know about how much to put in to get the gauge to the proper place.Roger S.
Le client n'a pas laissé de commentaire.christine W.
Wash windows inside cabJohn K.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Fanindra C.
Le client n'a pas laissé de commentaire.LARRY R.
Le client n'a pas laissé de commentaire.amy B.
Le client n'a pas laissé de commentaire.Luke S.
Judy was very polite and accommodating. It was a pleasure renting from her facility.BILL S.
Experience was extremely good ! I would go back next time I need to rent a truck !Dan R.
Called and made reservation. Was not told they would be closed when I had araenged pickup time. Was forced to download App to make another reservation. Coundn't get app to work right. It took 45 min to get my truck. Upon return couldn't get the app to work yet again. Had to call customer service to return the vehicle. VERY Disappointed!!!!!!!!!!!!!!!!!Georgette H.
My advice is NOT to do the self check-in. It didn't work for me. When I sent my photo and picture of my driver's license in, it came back as a denial of rental. I couldn't figure out why and neither could the woman who rented us the truck. It was ridiculous. Then, when I got to the UHaul rental where our UBoxes were being held -- we went there to clean out one of the boxes and access items out of the other two--the people at that UHaul location had not received an email from 1-800-Go-Uhaul indicated that we were coming. So, all around, kind of a mess. But the truck rental from the Teller St/Broomfield, CO location was fine. The problem is with the UHaul system...like all software/computer programs...it just doesn't always work well.Margaret S.
The remote pickup (via the email/website) was very easy to use.Chris K.
Le client n'a pas laissé de commentaire.JANE T.
Excellent experience.RANDY E.
Le client n'a pas laissé de commentaire.Judith P.
very helpful and knowledgeable lady st Sensible AutoJanna R.
Judy was the best! Very friendly and helpful!GERALD M.
We had a car hauler as well - we had to call a friend to help us load the car because the uhaul people would NOT show us how to do it! The windshield wipers are shot on that truck and thank God we had good weather on our cross country trip because we would have had to buy new wipers and charge uhaul!SUSAN D.
Le client n'a pas laissé de commentaire.Micheal R.
These were awesome people to work with. Kind and caring... exactly what one needs when in the middle of a household move. I would work with them again!!! AWESOME!DEBBIE V.
Le client n'a pas laissé de commentaire.Ming S.
Le client n'a pas laissé de commentaire.Suzette S.
Le client n'a pas laissé de commentaire.Matt M.
I do not have any comment regarding this location. We used the night drop box.Katherine D.
Personnel were fine but truck was a total disaster filthy damaged everywhere ran poorly overheated gasoline was less than they said And this road trip was the worst disaster in my life thanks to this U-Haul I would not recommend U-Haul to my worst enemyEugene M.
Le client n'a pas laissé de commentaire.helmut F.
Le client n'a pas laissé de commentaire.helmut F.
Le client n'a pas laissé de commentaire.Darrell O.
Le client n'a pas laissé de commentaire.MICHELLE J.
Friendly, prompt service. Would do business here again. Merci!Jason F.
Le client n'a pas laissé de commentaire.RICK M.
Truck was empty on fuel was told it was half full, checked it out it was at less than a quarter of a tank, clerk would not verify this, had to fill 20 gallons of fuel low fuel warning came on, and only drove 15 miles total. Scammed out of 40 dollars in fuel... poor service would recommend U haul pull this location.Sullivan G.
We chose this location because it had after-hours drop off. Unable to comment on most of these questions. We did not experience any problems with the drop off, so that was good. Merci.LINDA K.
Le client n'a pas laissé de commentaire.CARMEN R.
The woman who helped me with the process was friendly and patient. It was my first time to rent from UHaul and she took the time in explain things to me. She even gave me helpful advice in preparing my vehicle for the trailer.MARIA Z.
Excellent service à la clientèle. Very thorough explaining the rules of renting a U-Haul. Again, thanks for the great experience.David W.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.MIKE S.
Le client n'a pas laissé de commentaire.SCOTT T.
Le client n'a pas laissé de commentaire.MARIA S.
Le client n'a pas laissé de commentaire.Tim V.
I'm pleased with the service I received at this location as well as the van I rented.roger S.
Le client n'a pas laissé de commentaire.HASAN E.
I have been renting trucks from Uhaul for years but today I was greatly disappointed with the info on the website - per site the opening was 7 feet however I needed 83 inches and my equipment would not fit! I paid 75 dollars for nothing!debbie T.