Customer Reviews for Sentry Self Storage
(Concessionnaire U-Haul dans le voisinage)

168 évaluations

3300 NE 2nd Ave   Miami, FL 33137

(305) 571-9176

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 12/24/2021: 9h00 am à 12h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(305) 571-9176

3300 NE 2nd Ave
Miami, FL 33137

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 12/24/2021: 9h00 am à 12h00 pm
  • 12/25/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

FRANCISCO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAROD F. 
Évaluation :
1

Even though i had selected to do mobile checkin-in, i was forced to go into the location to claim my rental. I had to wait 15 minutes as no one was at the front desk for that time. After which, the person took an exaggerated amount of time to find my reservation, which I had made over two weeks prior, and set up my van. All this set me back a lot, and prohibited me from finishing my task since it was time sensitive.

EDUARDO C. 
Évaluation :
2

The agent on site had no training or knowledge of how to process the Uhaul reservation for pickup. He was very confused and stressed. He had to call Uhaul Customer Support to help walk him thru it. He then accidentally changed our reservation drop off details which changed the price and date of drop off! We did not discover this until after we drove away with the Uhaul and had to call a support manager to make the adjustment back to our original reservation details.

PARIS K. 
Évaluation :
5

Flawless and fast pick-up and return. But driver lower mirror was broken. Repair broken mirror. Thanks

FRED G. 
Évaluation :
3

He wasn't very pleasant to talk to. I asked him was a question and he talk with such aggressiveness. Like he was upset. I only used this location cause the location I usually use did not have my truck size. I will never use this location again.

Dannett W. 
Évaluation :
5

Great service, very ease. Person who helped is very polite.

LUIS S. 
Évaluation :
5

I had trouble with the 24/7 app but that was not the locations fault.

Mark B. 
Évaluation :
5

I didn't accept the safe coverage and was charged

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estefania C. 
Évaluation :
5

Joe was amazing, very happy with his customer service

Dijana D. 
Évaluation :
1

Better customer service, the attendant on site needs better customer service skills, needs to be more helpful. He had the odociity to say he is not uhaul but self storage, but at the end he represents Uhaul and should give a good service regardless. Very argumentative and unpleasant experience.

ANABEL R. 
Évaluation :
3

the actitud of the guy from front desk was not friendly

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ydabel H. 
Évaluation :
1

location manager was rude and reluctant to help me. Van had less fuel than represented (he told me it was 3/4 full). I returned van at 3/4 full and was charged extra.

Lauren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
3

Hello, The receptionist was not friendly and bitter besides that he did his job. It felt like a hassle to ask him questions. Not a good experience. Truck was clean, well maintained. I will go to another location next time. Merci

Maxime B. 
Évaluation :
4

Great staff! Very helpful. Just wish they had the dolly I needed, but he tried to accommodate with others he did have and I appreciated that. Overall great experience.

Yesenia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
4

Van was ready to go, clean , ready to go!!

Ana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael A. 
Évaluation :
2

The associate working was extremely rude. He had a horrible attitude from the moment I walked in the store. I informed him that I had a reservation, and he told me that wasn't possible because he didn't have anything available. I was going to show him my reservation number, so he decided to actually look in his computer to see if there was a reservation. Of course, he found my reservation. He tried to charge me for insurance even though I specifically said I did not want it on the reservation. Every question I asked was met with a rude, harsh attitude. It seems as if he does not care about doing business, nor does he care about creating a customer experience. I was going to rent storage at the location, but decided to rent elsewhere because of my experience with this associate.

Minta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

minggui Y. 
Évaluation :
5

Highly recommended. Friendly staff

Miguel A. 
Évaluation :
1

I went to this location because even though there was a 50 $Guarantee... I wasn't able to get a van that I had scheduled. This was because Wynwood Wireless was very unprofessional and I wouldn't recommend partnering with them. They had no clue how the online check-in worked, I just tried to pick up the keys and his wife had taken them in her purse. If this is the kind of shops and workers I can expect, I don't trust U-Haul or your service after this experience. But this order that was completed went smoothly thanks to the Sentry Storage's helpful staff. Thankfully I was able to move my stuff in time but it wasn't any help to your store, Wynwood Wireless, I will never go there ever again to use your service, what a let down and frustration I didn't need on moving day. Then the girl within customer service when I called for help, she didn't believe me or understand the situation, and she didn't stick with your 'promised' guarantee.

Joseph P. 
Évaluation :
3

the truck was given to us in DISGUSTING conditions. there was glass. fiberglass, dust and dirt everywhere. the only thing that saved this place was Frank's customer service and great attitude.

Saskia L. 
Évaluation :
5

Great, friendly customer service. The truck was clean and ready to go.

Inez C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tianee C. 
Évaluation :
5

Did the resv online showed up and they gave me instructions to leave the truck inside when done. Everything perfect, as planned it was great.

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amara M. 
Évaluation :
1

make sure when I place a deposit down of 100 $that you have that readily available to pay out customer instead of having to wait for a check

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndsay H. 
Évaluation :
5

Super easy. Super friendly and helpful staff. Answered the phones which is very rare in Miami! Just 100 % perfect service. Fortement recommandé!

Olivia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JuanJo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY P. 
Évaluation :
3

The service attendant was rude and unhelpful

Toussaint P. 
Évaluation :
1

I rented a second truck. As I mentioned that I would rent a another a week from the previous one. That other person who rented the truck to me did not disclose the safe coverage charge the way the first did I would like for your organization to return the 28 $that he neglected to mention and he should also be put on a warning. Please confirm the credit of the fraud charge he made on my card for his benefit. My cell is 347-665-3861

Humberto L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rashada C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C. 
Évaluation :
3

very unclear-- couldn't take the truck because the gate was locked. I did the entire process of checking in through my phone and then had to re-do it with the guy at the store. same issue when I was returning it.

Lauren R. 
Évaluation :
5

Hermes provided an outstanding friendly and professional customer service.

Sonia C. 
Évaluation :
1

Uhaul store never applied the VIP discount code because the main office for Miami said couldn't be used until another car is rented. That is absurd, when the reason Uhaul gave me the discount, was for the mileage to cover the after hours closed office(6pm) ... and because I had to travel to other locations in order to return the unit.

Maria G. 
Évaluation :
5

Pick up was easy, but the truck was dirty inside

Leonardo P. 
Évaluation :
5

The gentleman I worked with was friendly and informative! It was an easy process and he made it a pleasant experience. The van was perfect for what we needed!

Lindsey Y. 
Évaluation :
5

Hermes and Frank were very helpful, friendly and professional. Fortement recommandé!

mark B. 
Évaluation :
1

They don't inspect the vehicle for gas. They mark an amount that's not correct and charge for a different one. I used the vehicle for 35 miles, put 10 gallons of fuel showed them the bill and they still charged me more money for fuel. It is impossible that the car uses more than a gallon for mile!!!!

Jorge D. 
Évaluation :
5

Very good

JOSE C. 
Évaluation :
5

Everything was to my expectation.

Jose R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandro U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza V. 
Évaluation :
2

Truck wasn't ready. Everyone seemed confused .

Isis L. 
Évaluation :
5

Excellent customer service, great equipment, safe area when returning vehicle after hours. Must say was a five star experience, thank you Sr. Hermes and colleague for very professional treatment.

RONALD R. 
Évaluation :
3

I reserved a truck through the internet. Issuance was offered and I waived it, but when I got to the location to pick it up, I believe the person at the location add it again and I was charged for something I didn't need. Everything else was good.

Camilo P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Flavia M. 
Évaluation :
5

Good attention very helpful nice place

Jose P.  |  Réservation 
Évaluation :
2

The man that assisted me in the office was not helpful did not want to rent me additional furniture dolly and did not want to close out my rental when I returned. I asked him to do the final charges now and he was u happy about that but did it. His coworker jumped in and helped and it was excellent, the coworker a younger man with a shaved head and glasses, was very helpful and professional unlike his coworker. The man that was helping me originally me told me this was not a Uhaul location and reffered me to another location for future use. I would not use this location again.

Danielle L. 
Évaluation :
2

First of all, I did all the process online, the express check in, so it was supposed to be very fast and smooth. Nothing like this happened. I had to go into the store and wait 10 minutes because the guy was on the phone. Then when he was gonna start doing my thing, another client asked him for something and then he started doing what the new client needed. After that he made me filled out all the info I entered the day before through the website. He even asked for my credit card. I already entered it the day before. Then I found that my reservation had many add ons that I didnt ask for. FInally it took 45 mins to get the truck. Worst experience ever

GABRIEL G. 
Évaluation :
4

Not much, just the location on a busy street and small parking lots make it slightly challenging to maneuver the truck in and out.

Andrew B. 
Évaluation :
5

Perfect

Dreisy F.  |  Réservation 
Évaluation :
1

Very poor customer service! Called to get a matter resolved only to get hung up on by a representative. Will never rent from Uhaul again! I was charged for 2 days when I only had the truck for one day. At the time of the rental I was told to return the truck before closing which I did. The rep was not even able to explain the extra charges to me and mentioned that he wished his boss did not have uhaul services there. Ridiculous! Instead to just refunding my money back for the extra day I was charged for, I was told by uhaul that there was nothing they could do. When your moving every penny counts and clearly Uhaul wants them all for themselves.

Emmanuel S. 
Évaluation :
5

Excelente

Monica R. 
Évaluation :
5

Excellent service à la clientèle. Friendly staff and professional

Dragan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C. 
Évaluation :
1

Sneaky overcharge - has to call to correct.... would not trust this location again

Edgar M. 
Évaluation :
5

Excelente team y servicio

Fernando V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M. 
Évaluation :
2

The car had garbage still on the console when I received it. The car panel show window shield liquid low, and tire low. Also, when selecting my car I declined insurance, however, when in the site they added the insurance without notifying me. I do not hidden charges, and uhaul should make their consumers aware of changes.

Jennifer B. 
Évaluation :
5

This comment is not for this loation since they actually were the ones able to provide me with a van and with great service. This will be for the location at 1880 West Ave. My access code to get the keys was never sent to me. I spent 1,5 hrs. trying to get this resolved. There was no one at the office after 10am. When I looked into the office it looked dirty and like abandon. Because of this I was late to complete the what I had plan for that day (work related).

Mayra H. 
Évaluation :
3

Truck was new, but it would be nice if someone could sweep and clean any trash after every rental. The difference will be well appreciated.

RICHARD L. 
Évaluation :
4

I needed two furniture dolly but they only had one available, this is the only negative part, otherwise I would have rated 5 stars. Great staff, easy check-in and check-out

VICTOR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo De Jesus T. 
Évaluation :
3

Clean your cars better. Empty plastic bottles in both of my recent rentals, paper trash and other in driver cabin & in loading space are an unnecessary optical repellent. Service was very nice, though.

HANS JUERGEN Rol K. 
Évaluation :
3

Check the cars before letting sign that the car is clean before even giving the keys out :)

HANSJUERGEN R K. 
Évaluation :
5

Love the customer service. She was extremely helpful and kind.

Alejandro S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alex M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Alvaro and his staff were courteous, professional, communicative and kind. They made it easy to pick up and drop off. Definitely recommend this location for your Uhaul and storage needs.

IRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arleen W. 
Évaluation :
1

Hired a truck as i hired via haul a man, as I can't mixe borders due to surgery. Ther guy after 3 delays never showed up. Spent on the phone 2 hours with CS at Uhaul, .they still haven't processed full refund and gift card for future use for the huge inconnvience. I would give 0 stars if I could

Thomas R. 
Évaluation :
5

Rien

David B. 
Évaluation :
5

Why was this my first time at this location? Superior to any other location I've rented from. I have rented numerous U-hauls this year. Effortless, the best, nicest facility and people. Manger is a super kind, overall good dude,

Mary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregorio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan M. 
Évaluation :
3

They charged a different return time. Please help for refund.

Alberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENEZIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmella D. 
Évaluation :
5

Staff friendly and helpful. good overall experience.

Brad B. 
Évaluation :
5

The customer service was very good, the man that was there early Saturday morning was very helpful. The experience was a good one. Last uhaul rental was like a zoo.

Rosalind C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mustaf A. 
Évaluation :
5

Nothing. Keep doing what you are doing. You guys are absolute professionals, courteous and pleasure to deal with. I am extremely happy with your service.

Dev D. 
Évaluation :
5

The staff was very helpful and provided great customer service

Eveline P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Esteban K. 
Évaluation :
5

Keep up the good work!

Randall R. 
Non les évaluations ont été soumises pour cet établissement.

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