I think that they don't care your customers like me. I picked 15ft truck up first time and returned it same location on time. Also I tried found how to check out by online, but I couldn't. So I called to SF express and noticed them I returned the truck , and she talked me I will check out soon, but she didn't. She checked out next day morning and you charged me rental fee of two days. Because she didn't care of your customers like me. So I think you should mention to them about this incident for preventing this kind of incident again. Anyway, you should check it and make me happy. Thank you Uhaul.Kang K.
Customer Reviews for SF Express
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Burnaby, BC V5H2A1
(Truck Share 24/7 office next to Subway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Sam : 12h pm à 6h pm
- Dim : 12h pm à 3h pm
Heures d'ouverture spéciales
- 7/1/2022: Fermé
- 8/1/2022: Fermé
- 9/5/2022: Fermé
- 10/10/2022: Fermé
- 11/11/2022: Fermé
- 12/25/2022: Fermé
- 1/1/2023: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Educate vendors better on how the self check in and check out works. Vendor told me to simply call when i was done, when it easier and quicker to go online.Pedro P.
This was one of the worst customer service experiences I have ever had in my life. I arrived on time to be told that I had to go away and wait (in a very rude manner) for the staff to assist her own clients with her other business out of this location. Then I was told to do my own self check in and pointed me to go around some random corner in the back alley of some parking lot to find a truck somewhere. When I found it and tried self check in, that did not work so I called Uhaul and the nice lady I got informed me I could not do self check in because that staff had not signed out the previous person. Then after trekking back upstairs to that business the person was still helping the other people and continued to be rude to me telling me to wait and then the Uhaul rep asked to speak with her to tell her its part of her job to help me check in. I then went back to the truck to try to get in and again was having problems. One hour later and 3 trips back and forth from the business to the truck, the lady finally helped me and I was literally in tears from the stress. Also this ruined my moving schedule and had to call all the mover helpers and the place I was moving into to let them know I was running late because of this issue. I will never ever ever again use this place for any of their services and I highly suggest you use another dealer because this lady was an absolute nightmare to deal with.Elizabeth T.
The lady who was working that day, March 25 at that location didn't even help us get the code for us to open the truck. I did the mobile check in and the last time that I need to do is to get the code. She told me that she dont have the code without even going to her computer to check my profile and see if she can extend her help. He has no empathy at all because I told her that I am on hold on the phone for more than 1 hour. She said that they are going home and they can do anything about it. Very bad customer service at all. This is my first time having been treated like that after using Uhaul for a long timeMarcelle B.
It's was Excellent, Especially the truck is very Comfortable to driving, and all the guys was helpful. I just thank you very much everyone.TEAME G.
Absolutely the worst experience ever. No one answered the phone. The pick up location was changed twice and was charged for the mileage due to the extra distance from the moving locations. Very upset.Christopher T.
the lady in the office was not helpful at all, and the check in process was a pain. The lady refused to check in at counter and kept saying i have to call the uhual number. Called the 800 number 3 times, have to wait 10+ mins for each call and got hanged up by the phone rep. Finally the 4th call went through but the lady has no clue what is the passcode and she has to spent another 10mins to figure out.Yu Heng L.
Price is good but overall experience was not good. Very little support from onsite rep. Was given wrong lock code which wasted about 1/2 hour in the cold weather trying to figure out lock. Would not recommend unless there was no other options.Ethan C.
If your location from the cellphone doesn't work you probable will have some problems with that location.Bruno Q.
Le client n'a pas laissé de commentaire.Arjun A.
1. Terrible service I've met. I appointed â€œCounter Serviceâ€ and arrived before 12:00, but the staff asked me contact with the U-hual instead of them. It waste me almost 30 minutes to call your toll free number. Finally, I accessed my U-hual account and update my DL and credit card again, then the staff started to help me for the following procedure. I'm wondering why I should provide my driver license and credit card information again since all the information have been updated when I made the appointment. And the staff at there didn't give my any usful suggestion at the beginning. 2. There is a question about my bill. I don't understand why there is "after hours service fee". I booked 5 hours and use the truck from 12:45 to 17:15 in the same day. Why I should pay for this and what's the reason for this charge? I have asked for the receipt when I returned the truck expecially the dolly to their office, but the staff told me there is no receipt and no one asked for receipt before... The receipt was sent to me by email on Dec. 8, 2021. I'm sure I can find out all my record in your system, but I can not accept the "after hours service fee" in that spot.CHEN W.
Nothing, everything it was good. Tx.Luis C.
Le client n'a pas laissé de commentaire.vikash L.
The person in the office was so rude and unhelpful. I asked her that I'm her to pick up my truck and she just go outside and call uhaul. She didn't even mention where the truck is parked. I had to call uhaul and stay on the line for 30 minutes to be able to find the truck. Also a day before my booking I called uhaul to change my reservation time and someone told me that this location will open at 12pm and they changed my booking from 7 am to 12 pm while it was a 24/7 location and I could pick it up by phone at any time. Moreover, the lock on the truck was so horrible, I had to deal with the code for 5 minutes each time to be able to unlock it.Ehsan P.
Unable to get a hold of the shop owner for my designated pick up time.Derick N.
Le client n'a pas laissé de commentaire.mitsuhiro Y.
The representative didn't even know the basic ms of her job. Because of her I had to pay extra for nothing and she doesn't know anything, all she said was â€œContact Uhaulâ€. It was a disaster and I hope I never ever get to use this terrible services againMandy S.
Reserved for 10am. Place was closed when we showed up. Then we couldn't get into the truck because they gave us wrong code for the lock. Didn't end up getting the truck until much later. Couldn't return properly as the uhaul app was malfunctioning. Interior was dirty.Kevin T.
Furniture dolly not provided, but was charged. They are not open even though they say they are open. Avoid this location!Serena M.
I ordered a furniture dolly and 1/2 dozen blankets. They were not provided.Chris S.
Compared to other locations this location had no idea of what to do it was very difficult to communicate and also none of the online services worked like other placesJOSHUA D.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
absolutely terrible system!!! would not recommend for following reasons: -customer service support is shit. on call for hours just to get an answer that I dont need. -The mobile pickup-drop off app is so shit, if your gps doesnt work , or the photo isnt uploading etc, doesnt let you progress to drop off the freakin truck.... -the passcode to the lockbox was NOWHERE TO BE FOUND on my account!!! I was locked out of my truck by accident and i didnt know my passcode, had to call customer service for hours just to get a stupid code. not even the chat option could answer my question. whyyyy -the KM is not auto-populated and you hve to submit an estimate?? -I made a reservation for a 9' truck two days before but they called me changing the truck to a bigger size???? when you book reservations, you are reserving/saving the truck!! no compensation for this even!!Maryam B.
This is the second time I ordered a uhaul with dollys and furniture pads that I did not receive. I already spoke to a rep on the phone when I picked it up and mentioned the truck was empty and I really needed dollys to make moving faster and easier and he said the charge would be removed. It hasn't been! That made moving a lot harder and longer without the dollys so I honestly don't think I'll be using uhaul again. They changed the time twice on me tooâ€¦ so I had to move in the hottest part of the dayERICA E.
I originally haven't chosen this location but U-Haul transferred it to there without my consent. Truck didn't have dollies nor blankets as I reserved. U-Haul confirmed online pickup through cellphone but failed when I arrived there, showing a message for hand delivery. The lady who works there was very helpful on the phone that luckily I could reach out to help me with the pickup.Alberto J.
Le client n'a pas laissé de commentaire.Donovan H.
Le client n'a pas laissé de commentaire.John P.
I booked a dolly with a truck 5 days ago before picking up day, but still no dolly in truck, and nobody tell me.William L.
So many things. My order was mismanaged constantly: someone messed up my order and set it to hand pickup, when I had clearly chosen online pickup. This meant I couldn't pick up my truck at 10 AM because the location wasn't even going to be open for another -2 hours-. Nearly an hour was wasted on the phone with your customer service because they kept randomly dropping my calls (suddenly hanging up). When they finally helped me with my pickup, your app wouldn't even work (photo submission was greyed out). So even that had to be done again by phone, so even more waiting. And then we found out that the phone rep who manually entered in my pickup info didn't check the fuel meter options and had set it to full on my contract... But my truck only had 1/8 of a tank in it on pickup. So not only did I have to fill it up ASAP (it almost ran out during my first drive), but later on your system tried to charge me for not filling it up (even though I did and had emailed proof) AND for an entire full tank of gas. To make matters even worse, when I dropped off the truck your app once again wouldn't work -- same issue. But this time ALL your customer service lines were down for the day. Seriously? You will let people drop off trucks at night but not make sure they have customer service help to do so? Ultimately I had to use someone else's phone and only use the mobile site, not the app, just to get it dropped off. And then not accept the incorrect fuel charges. And then once again dispute them 2 days later so I wasn't charged an insane amount of false fees... Horrible experience.Matthew C.
I reservation for uhaul was from 9am. But i got my uhaul 11,3 I didn't get my vehicle unlock code online and uhaul company were not pickup there call and also sf express (the company from which the uhaul is tieup with, the office was closed in office hours. And also I didn't got extra time as I got 2,3 hrs late from the schedule time. Overall it was the worst service.AYUSH S.
I was expecting my reservation 15" but I was told that was not available so I had to take 10" without any of the equipment that I reserved. I was so disappointed!BINEAM H.
Could not find any truck for mobile pick-up and office was closed although it was was business hours. Had to make several calls. Took 1,5 hrs in pickup.Anurag M.
NO SMOKING IN VEHICLES!Ralph S.
You guys overcharged me. I dropped it off on the March 13. You guys charged me till the 15thTYLER B.
Le client n'a pas laissé de commentaire.HUA I.
Le client n'a pas laissé de commentaire.ZHE L.
Le client n'a pas laissé de commentaire.Sinisa R.
Le client n'a pas laissé de commentaire.Aedan C.
Le client n'a pas laissé de commentaire.MAJID S.
this location charged me 167 dollars... this was my the worst uhaul and expensive uhaul service location...hector O.
Keep business hours updated on holidaysMathieu Y.
Le client n'a pas laissé de commentaire.TRUNG NHAN N.
I requested a furniture dolly and it was not provided. I have to lift furniture with my hands. Very bad experience.Di L.
Well they need to show more indication of exact location Customer service was superbyounghoon K.