Le client n'a pas laissé de commentaire.Ashley R.
Customer Reviews for Sham Hot Cafe
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The entire experience was horrible and i will Not recommend U-Haul to anyone nor use them again when moving into my new home. The â€œmobile pick upâ€ is suppose to act as an experience for convenience and resourcefulness.My experience was the exact opposite. I had To make several reservations to begin with. After the 4th attempt and being on hold for 57 minutes; i was Finally able to get a truck; â€œso i thoughtâ€. I complete the process of checking in for the rental at 11am and the local U-Haul dealer would NOT release the keys to me. He stated the owner of the corner store â€œM & Aâ€ at 4211 moncreif road was on break until 4pm and when he arrived we would be able to have the keys for the rental. We contacted U-Haul again and he still would not release the keys. After waiting 2 hours and finally getting in contact with higher up; he released the keys. By the time he did comply and release the keys, my leasing office was closed and they were unable to do a walk through inspection for my apartment. The clerk was very unprofessional and i was Dissatisfied. It may be more costlier, but I'm more than likely going to use budget or Penske when I move in two months. It's too much of a hassle and i didn't like the way the Clerk made me feel.keaira D.
The area is definitely not inviting and very sketchy! Drug addicts and homeless laying around and bars with heavy security to get in. However, the gentleman who assisted was more than helpful and friendly.Michelle S.
Le client n'a pas laissé de commentaire.Dallas B.
This place is unprofessional and I got my truck after an hour of waiting with me being the only person there. When I looked for my truck I couldn't find it so about 30 minutes of waiting was my fault. But after I saw the truck when I was leaving and went back inside it took another 30 minutes to process my information when I already did everything online all I needed to do was pick up the keys. On top of that they had no Dolly's and I really needed one. I will not return to this location.Tammi D.
Le client n'a pas laissé de commentaire.Walter R.
Doing business in a real rough neighborhood through a bullet proof glass isn't comfortable.Phillip F.
I will never do business with Uhaul again. I was livid. There was a drop off at 2 locations close to where I moved and you sent us across town 45 minutes away from where I moved to the most dangerous place in jacksonville. I was scared to death for me and my daughter n law. Thought I was gonna get shot. There were no directions to where to put the key. I had to ask some scary looking people. There was no excuse for this making me drive this far for a drop off. I personally think I need to get compensated for this. I will not give y'all a good name. It was a horrible experience for me as a older woman.mary C.
Le client n'a pas laissé de commentaire.DEBRA H.
Worst uhaul in town!!! never again from this location bad experience bad customer serviceCamilo U.
Le client n'a pas laissé de commentaire.Jose P.
In and outJason K.
Shut that shit downMONQUELL D.
They were friendly and courteous, it was a pleasant experience.Cheryl C.
I was charged for an additional day which I returned vehicle same dayMorgan R.
Dangerous neighborhood! Suspicious people all around approaching and hitting us up for money. Others watching us. Felt so unsafe I did not even dare to leave my wife alone in our car to walk up to the drop box to deposit the key! The drop box was at the outside counter of a store with outside service only with bullet proof glass. Half a dozen young people were hanging around the counter in line with no shirts on. I sent the key back in the mail when I got home! It is unbelievable that you would allow a U-haul dealer to be located in such an obviously dangerous neighborhood!!! To make it worse, this was the third place I went to drop off the truck that day! The first two didn't exist anymore and were also in the ghetto. Had to call u haul to reroute the drop of to a place that existed. U-Haul obviously has some problems to fix!Marc W.