Évaluations des clients Shamrock Custom Cycles & Auto Collision Inc

Got charged a cleaning fee. When I got in the thing I found potato chips on the floor. I returned it cleaner than I got it and got charged! Also was told it had to be returned with 7/8 tank of gas when I get in it there was only 3/4 tank. Very unprofessional. Stood in the shop for 5 minutes while receptionist had conversation on phone with her friend.

In the years I've rented from Uhaul I have never once had a bad experience until now. This location is very unprofessional. My pickup time was 9am the lady didn't show up until after 10am, an then had the nerve to charge me an extra $25 for a bogus cleaning charge. Do yourself a favor and go somewhere else. I wish I would have read their reviews prior to booking with them. Based upon their reviews Uhaul should not allow them to represent their company.

Loved the pickup/drop off process. I can't express how grateful we are to have been able to rent the van on a Sunday when most businesses are closed.

Be very clear about how to get a key code to access truck key well in advance. It took us two hours to get any information about how to access our key. The information was finally emailed two hours after we got the truck Be very clear that when you reserve a truck for a certain location you may be directed to another location despite the confirmation you receive that you'll pick up where are you intended The packing materials I ordered were never in the truck even though I was billed for them I want to give a word of thanks to the U-Haul facility in Waymart Pennsylvania who went out of their way to help us even though they were not where we were picking up our vehicle They even gave us the packing material we ordered free of charge Finally despite numerous phone calls and texts we were unable to reach anyone for help even though it's set our moving day back several hours

I was very satisfied with my U-haul experience

I haul rep was 1/2 late for work

Beehive in the van and no one helped

very polite profession people

Unauthorized charge made to credit card. Handled unprofessionally when customer questioned charge. Rep raised her voice and then left on hold for 10 minutes. Customer objected filed.

The inside of the actual truck where you ride was dirty.

Great people and great place thanks guys

Staff was very informative and helpful. Went above and beyond.

They were nice and helpful

While I was able to get my truck and everything was in very good working order the process I had to go through for the truck share was borderline rediculous. As per instructions, I went and picked up my key continue to follow the instructions only to realize that they key in the box is not the key for my contract. After calling customer service multiple times (for a grand total of 5 calls), getting hung up on 3 times, I finally get the keys that I have switched over to my contract. At this point it's almost an hour and a half after my pick up time. I have to call customer service again because this time the website won't allow me to proceed and was unclear about the status of my contract, another 15 or so minutes on the phone everything is straightened out. I have used uhaul many times without this much trouble, I will continue to use uhaul but Thier "truck share" program needs help, I'd rather deal with a live person face to face.

Easy to rent and fast

Staff was extremely friendly and helpful. They made renting a truck so easy and relieved my stress about it

very helpful, very kind!

I was forced to get the insurance. I was told that I had to. Also took a very long time to get the truck. It seemed like they were annoyed that I was there.

I was delayed two hours in picking up my truck. I don't know whose fault this was. I was supposed to be able to pick it up at 8:00 am using the app. I couldn't because the U-Haul service rep told me the system wasn't showing that the key was in the lock box. Well, when the pickup location opened at 10:00 am, the key was outside in the lock box. Also, there was 16 miles added to my trip because where I reserved the truck was not where I had to pick it up. Horrible and ridiculous. I'm using Penske next time because they don't let just anybody with a parking lot run a truck rental location.

they were helpful and professionale at shamrock the only thing that bothered me is that i paid at the time that i picked up the truck for my moved then two days later i was charged another fee for the truck

It was my first time using u haul and the staff at Shamrock Cycle made it super easy. I would definitely recommend them to anyone needing to rent a truck.

Easiest drop off ever! Hand over the key and walk out!

They gentleman that dispatched the unit to me was a very nice respectable man, and the location was very easy to find and access, was an in and out procedure.

No problem with location, however, the whole experience was extremely difficult to navigate. Very poor communication and no follow through, even though we tried to be as on top of the situation as we could.

Jim was extremely helpful and courteous. Highly recommend!!

Everything was great. The only thing was they forgot to give me the hand truck. I had to go back and get it!

I've rented from Uhaul.com over the years but my experience was awful .. before picking up the truck it took me and hour to get the code to retrieve the key & then to return the same thing I wasn't happy very unsatisfied

No auto trailers here, nor anywhere within 150 Miles of here!

Although, I had ordered the truck, trailer and blackets well in advance, they only had half the blankets and the wrong trailer. It took forever to get checked out, although the young man was polite and helpful.

I performed electronic pickup only because person who I spoke to told me not to come until 9:45 to do pickup because they are "busy" even though they open at 9:00 a.m. My furniture pad were not in the truck and I had to go back to pick them up even though I told him I'd be doing the electronic pickup so I could pick it up earlier. So the time I saved I lost since I had to make a second trip back to pick up the blankets. Should those item NOT be in the truck since that's the whole purpose behind the electronic pickup?

Very quick service!

Nice guys but not as knowledgeable on equipment as they should be.

Gentleman helped us hook up trailer and made sure it was securely connected to car. He also made sure all lights were working on trailer

Very helpful in assessing our needs and seeing that we rented the right vehicle for the job.

Extremely good service

Very understanding of my situation and apologized for the bad service even though it was not there fault

Just excellent as always

The first person we talked to did not know how to work U-haul orders nor could find the key to the vehicle. Other than that, the experience was great.

Jim was friendly, courteous, and knowledgeable. It was a pleasure dealing with him. Also, your "HQ" staff was very accommodating: when the 5" x 8" trailer was not available at Shamrock, they offered the 6" x 12" for the same rate. Thank you.

If the owner shows up on time. I understand things happen, but a call would have helped. Lots of dings on the uhaul unmarked. Make sure you go around the vehicle and make sure everything is marked.

Real nice man took care of me. This was my first visit to this shop. Nice place.

The original drop off location called to have me pick up the truck because they no longer do rentals. I had to make arrangements to get a ride to the location and pick up truck then call uhaul to find a new drop off location which was 10 miles away . When I arrived at new location the gas tank was 5/8 below the amount and some miles over. I was never informed of any mileage charge so the extra mileage was due to the new drop off as well as gas. The uhaul contact was not willing to absorb the cost for their mistake of incorrect drop off. The location was very accommodating to me but I am not satisfied with customer service at uhaul.

Shamrock cycle employees were very friendly and accommodating. A++++++

Very happy with the service.

The service at the pick up location was beyond excellent. They solved a problem quickly, politely and I highly recommend them.