Customer Reviews for Shamrock Custom Cycles & Auto Collision Inc
(Concessionnaire U-Haul dans le voisinage)

138 évaluations

50 N Scott St   Carbondale, PA 18407

(570) 282-1269

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(570) 282-1269

50 N Scott St
Carbondale, PA 18407

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
1

Nobody was at location. I left 2 messages and didn't get a call back until following day. I was overcharged bc the pickup location didn't update the system w correct mileage. I picked up truck with 3/8 of tank of gas, dropped off with half tank. And was still overcharged. Person who finally called me back says "I just data input" or something like that. I explained my issues and still didn't hear back. Now I filed a formal complaint and am waiting for reginal manger to get back to me

Jason T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
5

Seem to always have what I need available

NICOLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
3

truck need to be check for water leaks

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
5

These guys were great .. to make a long story short They made a long day short .. after moving in from out of state .l accidentally returned uhaul to wrong service center ..these guys bailed me out big time ‘ with a smile ‘ and although there vocal trump supporters - I give credit we're credit we're credits do

Barry A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
3

The hours on the front door said 9 AM Akane were going to be open on Friday at noon they were not open at noon they were there at 12:45 that's a little frustrating when moving

Becki S. 
Évaluation :
2

Maintain and lubricate car tow trailers so that when you raise or lower them onto the hitch ball you don't die in the process.

CRAIG A. 
Évaluation :
3

Did not know I would need a code to pick up the key. I reserved the truck on line as a quest. Was on hold for 45 minutes. Finally had representative answer and log in to order. Still had to do everything thru the website. Would recommend something a little easier.

Ken N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM I. 
Évaluation :
5

Great place to rent from. I will be back soon for another move.

JASON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
3

There should be someone to talk to no matter what time.

Marco S. 
Évaluation :
5

Every good people

Jennie E. 
Évaluation :
5

Lower mileage rates.

JOSEPH C. 
Évaluation :
5

Incredible!

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
5

If need to get a rental will definitely check with them to see if they have what I need.

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S. 
Évaluation :
5

Nothing place was great friendly staff very helpful

FLOYD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
3

Make sure the equipment you rent like a hand truck is in the truck and if not u-haul finds every reason to not reimburse you !! Then there was a second charge on my bank statement that no one can explain.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE C. 
Évaluation :
5

Very helpful.

GERALD K. 
Évaluation :
1

Attendant one hour late for pickup. Unit contract called for a nine o'clock pickup. Person arrived to location at ten, without any notification.

Jasper D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francis L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNEST R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRYSTAL O. 
Évaluation :
1

Got charged a cleaning fee. When I got in the thing I found potato chips on the floor. I returned it cleaner than I got it and got charged! Also was told it had to be returned with 7/8 tank of gas when I get in it there was only 3/4 tank. Very unprofessional. Stood in the shop for 5 minutes while receptionist had conversation on phone with her friend.

KARL S. 
Évaluation :
1

In the years I've rented from Uhaul I have never once had a bad experience until now. This location is very unprofessional. My pickup time was 9am the lady didn't show up until after 10am, an then had the nerve to charge me an extra $25 for a bogus cleaning charge. Do yourself a favor and go somewhere else. I wish I would have read their reviews prior to booking with them. Based upon their reviews Uhaul should not allow them to represent their company.

Yvonnee K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keefe Q. 
Évaluation :
5

Loved the pickup/drop off process. I can't express how grateful we are to have been able to rent the van on a Sunday when most businesses are closed.

William S. 
Évaluation :
1

Be very clear about how to get a key code to access truck key well in advance. It took us two hours to get any information about how to access our key. The information was finally emailed two hours after we got the truck Be very clear that when you reserve a truck for a certain location you may be directed to another location despite the confirmation you receive that you'll pick up where are you intended The packing materials I ordered were never in the truck even though I was billed for them I want to give a word of thanks to the U-Haul facility in Waymart Pennsylvania who went out of their way to help us even though they were not where we were picking up our vehicle They even gave us the packing material we ordered free of charge Finally despite numerous phone calls and texts we were unable to reach anyone for help even though it's set our moving day back several hours

Thomas F. 
Évaluation :
5

I was very satisfied with my U-haul experience

Anthony H. 
Évaluation :
3

I haul rep was 1/2 late for work

Michael C. 
Évaluation :
1

Beehive in the van and no one helped

Deeanna S. 
Évaluation :
5

very polite profession people

PAUL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
1

Unauthorized charge made to credit card. Handled unprofessionally when customer questioned charge. Rep raised her voice and then left on hold for 10 minutes. Customer objected filed.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

The inside of the actual truck where you ride was dirty.

kathryn S. 
Évaluation :
5

Great people and great place thanks guys

Nicole A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Franks B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A. 
Évaluation :
5

Staff was very informative and helpful. Went above and beyond.

anthony P. 
Évaluation :
3

They were nice and helpful

Tina Y. 
Évaluation :
2

While I was able to get my truck and everything was in very good working order the process I had to go through for the truck share was borderline rediculous. As per instructions, I went and picked up my key continue to follow the instructions only to realize that they key in the box is not the key for my contract. After calling customer service multiple times (for a grand total of 5 calls), getting hung up on 3 times, I finally get the keys that I have switched over to my contract. At this point it's almost an hour and a half after my pick up time. I have to call customer service again because this time the website won't allow me to proceed and was unclear about the status of my contract, another 15 or so minutes on the phone everything is straightened out. I have used uhaul many times without this much trouble, I will continue to use uhaul but Thier "truck share" program needs help, I'd rather deal with a live person face to face.

Heather H. 
Évaluation :
5

Easy to rent and fast

Han N. 
Évaluation :
5

Staff was extremely friendly and helpful. They made renting a truck so easy and relieved my stress about it

Erica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey D. 
Évaluation :
5

very helpful, very kind!

cheryl L. 
Évaluation :
3

I was forced to get the insurance. I was told that I had to. Also took a very long time to get the truck. It seemed like they were annoyed that I was there.

Megan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
2

I was delayed two hours in picking up my truck. I don't know whose fault this was. I was supposed to be able to pick it up at 8:00 am using the app. I couldn't because the U-Haul service rep told me the system wasn't showing that the key was in the lock box. Well, when the pickup location opened at 10:00 am, the key was outside in the lock box. Also, there was 16 miles added to my trip because where I reserved the truck was not where I had to pick it up. Horrible and ridiculous. I'm using Penske next time because they don't let just anybody with a parking lot run a truck rental location.

John S. 
Évaluation :
4

they were helpful and professionale at shamrock the only thing that bothered me is that i paid at the time that i picked up the truck for my moved then two days later i was charged another fee for the truck

JAMES A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Franks B. 
Évaluation :
5

It was my first time using u haul and the staff at Shamrock Cycle made it super easy. I would definitely recommend them to anyone needing to rent a truck.

allan B. 
Évaluation :
5

Easiest drop off ever! Hand over the key and walk out!

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula B. 
Évaluation :
5

They gentleman that dispatched the unit to me was a very nice respectable man, and the location was very easy to find and access, was an in and out procedure.

NICHOLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
3

No problem with location, however, the whole experience was extremely difficult to navigate. Very poor communication and no follow through, even though we tried to be as on top of the situation as we could.

lynn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelia M. 
Évaluation :
5

Jim was extremely helpful and courteous. Fortement recommandé!

Ron Franks B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary ann K. 
Évaluation :
3

Everything was great. The only thing was they forgot to give me the hand truck. I had to go back and get it!

Matthew E. 
Évaluation :
5

I've rented from Uhaul.com over the years but my experience was awful .. before picking up the truck it took me and hour to get the code to retrieve the key & then to return the same thing I wasn't happy very unsatisfied

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
3

No auto trailers here, nor anywhere within 150 Miles of here!

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela L. 
Évaluation :
2

Although, I had ordered the truck, trailer and blackets well in advance, they only had half the blankets and the wrong trailer. It took forever to get checked out, although the young man was polite and helpful.

Mark M. 
Évaluation :
2

I performed electronic pickup only because person who I spoke to told me not to come until 9:45 to do pickup because they are "busy" even though they open at 9:00 a.m. My furniture pad were not in the truck and I had to go back to pick them up even though I told him I'd be doing the electronic pickup so I could pick it up earlier. So the time I saved I lost since I had to make a second trip back to pick up the blankets. Should those item NOT be in the truck since that's the whole purpose behind the electronic pickup?

Frank K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Very quick service!

keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Non les évaluations ont été soumises pour cet établissement.

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