Évaluations des clients Shell 1901

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shell 1901

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Porfirio S. le

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Le client n'a pas laissé de commentaire.

Monte H. le

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Could not check trailer in due to Uhaul App not working on attendents phone(?) Did not receive receipt for check in. Got no assistance in backing trailer in to drop off. Uhaul called several days later looking for the trailer. Very unorganized at this location.

Doug M. le

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I was charged for safemove. 28$ and didn’t request it. The 19.95 rate is a total deception.

Kenneth H. le

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The customer service was great, but when we arrived to pick up the truck we had rented two dollies and neither one were with the truck. We were told we had to go all the way across town to pick up the dollies and we were in a time crunch and couldn't do that. We are waiting now to see if we will be refunded for what we paid for dollies.

Abdullah A. le

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Le client n'a pas laissé de commentaire.

CAMERON C. le

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Le client n'a pas laissé de commentaire.

Randy C. le

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This was the most unprofessional business deal that I have ever been involved in. The pick-up was at a convenience store. We had to wait for everyone to buy gas and diet cokes. Then the entire deal was done by the worker on her cell phone. We got no paper of any type. The truck did not have the 2-wheeler that I had ordered, but I was billed for it. When we turned it in, again no receipt. Then I received the receipt by email several hours later, and I had been double charged: 2 days even though I had the truck about 4 hours. Including 2 days of insurance that I did not order or want. The total overcharge was $82.95. I have called U-haul twice to try to correct this, but no help yet. First I was told that the location would contact me within 72 hours: nothing. The 2d time I was told that the district manager would contact me: again nothing. I need another truck this weekend and I am essentially double-paying with Penske because it does not appear that Uhaul can be trusted.

Randall W. le

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I rented a U-Haul for moving my child's property to storage, in town, in Tuscaloosa a little over two weeks ago. I made my reservation online, picked up the 15' foot truck from the Skyland Blvd location for a little over 3 hours of use, less than 15 total miles, and paid a little over $66.00. The experience was great. When I dropped off the truck, I went ahead and made another reservation for 2 weeks later, as I would be moving my child once again, in town, into a new home. Fast forward two weeks and when I get to Skyland Blvd., am told they do not have the 15' truck and that I would have to go to another location on Veteran's Memorial Pkwy to pick one up. When I get there, the guy accessed my reservation on his cell phone, was not knowledgeable about U-Haul rates, and then informed me I will be charged over $130. I informed the associate that it was for in town use, for only a couple of hours, and a couple of miles. When I politely ask him why it is so much more than the previous price, he replied, and this is word-for word, "you can either get the truck or I can cancel your reservation." I got the truck because there was no other choice, for again less than 3 hours of use, and less than several miles on the truck. I received a text that the truck was to be dropped off at the Skyland Blvd. location. When I arrived, I decided to ask one of their associates to explain this price difference. The associate agreed I was overcharged (something about being charged for one-way usage) but stated my payment had already been processed and that there was nothing he could do. He then stated I could perhaps take the truck back to the Veteran's Mem Pkwy location and plead my case with the unfriendly, unknowledgable worker. No thanks! It wasn't even worth my time. I am in my forties and do not consider myself a complainer. I tip well at restaurants even when I have bad service. But this was the first time I ever felt demoralized and purposefully swindled on the price due to lack of available trucks. My child is a college student at the University of Alabama. I am a member of several Facebook parent groups. I regret to say I fully intend to inform others of my experience and to warn them away from the Veteran's Memorial Pkwy. location.

Joe P. le

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Le client n'a pas laissé de commentaire.

Jonathan A. le

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I tried to do the 24/7 truck pick up using mobile device. I reserved and paid for the truck online, and was told that all I had to do was log on to the Uhaul website to pick up the truck. The Uhaul website would not work, so I went inside to work with the cashier. She said that on her end I had not filled out all of the information to reserved the truck - I explained to her that I had, and that the truck was prepaid for, and she recommended. I go to the Skyland Uhaul location to ask them. After waiting a while to talk to someone, they tweaked something in the system to enable me to pick up the truck. We then had to drive BACK to the shell location (all in the rain) and proceed to spend around 20 more minutes trying to check out the truck. Finally we left with the truck, and it drove terribly. The engine was so loud when the truck went over 20 mph you could not hear anything else. The truck also drove squirrelly. My dad did not feel safe driving this truck a long distance, so he called Uhaul customer service to see if we could switch to a different truck the same size. We then had to unload all of the furniture from the first truck and reload it into new truck. The new truck was very dirty in the passenger area. The cup holders were full of dirt and there were whole dog treats and dog hair under the seats. Also, I believe i had prepaid for moving blankets but both trucks came empty.

Aubrey L. le

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The gas station attendant did his best and tried to be helpful but he may need better training in how to use the rental app/website.

Wayling M. le

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Le client n'a pas laissé de commentaire.

Roger P. le

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This location did not know how to proces a rental. It took the local regional Mgr Walter Henderson to walk the local dealer through fre process on he was able to be reached. Of course it took 90 minutes later than the scheduled pick up time of 10:00 am to complete this.The truck was dirty which included a partially smoked joint left in the truck. The truck cab was dirty and had trash in it.

Derrick G. le

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I first went to Skyland Blvd waited 20 mins to hear I had to go somewhere else to pick up my equipment! They failed to text me as requested at registrations of ANY changes!! I couldn’t understand this guy working. It’s at a gas station! I was first in line and had to provided all this information which should’ve been there. I had to enter crap in his cellphone which is suspect to me! I had to wait while he checked other people out! He didn’t help nor checked the trailer! I didn’t know how to latch to my truck hitch. I was rude and told me I was done! Didn’t check my Id nor my credit card, which I’m happy I didn’t provided that. The entire establishment looked shady. WineOs coming and going buying alcohol! Really U-Haul? I waited there for 30 mins to get a Tow Dolly that wasn’t fit for traveling going by the Birmingham drop location worker! I’ve always have bad experiences with this company! I called customers services 6 times today and only 3 out of the 6 helped me! My second call U-Haul lines was all jacked up couldn’t hear anything. The first call was a rude girl who didn’t listen well and kept telling me I wasn’t in the system and have somebody else number! Smh drama after drama! I never received an drop off location! Even after I submitted that! What’s the point of putting all that information in during reservations and these dummies get it all jacked up! Simple detailed information lost or not looked over. Not to mentioned at the gas station pick up, I had to enter my second person to contact about three times due to this phone he had me using! Where’s the PAPER WORK? Why he didn’t have anything about me coming there?! It took me over an hour to get something that should’ve took 15mins! Shame on this pickup location and Skyland Blvd or U-Haul Scheduler!!!!

DAVE W. le

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Location had difficulty with the electronic rental system. The link I received for the pictures and my license did not work.

star B. le

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Customer service could have been a little friendlier.

Kristen B. le

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The trailer had some leaves and dirt that could have been cleaned out from the trailer before the rental. I was also charged for 3 days rental when I used it for 8 hours. If this is the service I will get, I will make sure to go through u-haul directly and not use a certified location. Absolutely unacceptable.

scott S. le

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was told they would not provide a receipt confirming drop off. Then 3 days later U haul rep calls to remind me to turn it in. I rented this unit on a friday afternoon for 4 days and returned the very next day. drop off location never closed out the reception of the trailer. even after several days. I have several date and time stamped photos of several up close views of the equipment and the location due to the refusal of the attendant to issue a receipt nor come outside to confirm its condition. A joke of a business for sure. U haul should not partner with these types of people.

justice S. le

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Le client n'a pas laissé de commentaire.

Keith H. le

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The customer service representative at the gas station in Tuscaloosa in skyland Blv. had no personality and could care less about your customers. No smile, no thank you etc. Your should consider a new vendor relationship but this person and gas station does not represent you well. Also the truck had not been cleaned and had cigarette ashes all over the seats, panel etc.

Myisha D. le

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Le client n'a pas laissé de commentaire.

Debbie M. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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warn them that this vehicle loves to suck gasoline

Timothy U. le

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The owner is way too cheap! The poor woman employee had to access and complete the transaction on her personal cell phone (FOUL). She struggled for over 30 minutes to get connected to the U-Haul site (FOUL). Finally, the return practice is non-existent (FOUL). Furthermore, the attendant barely spoke intelligible English and had no clue about me returning the trailer and equipment. I wrote my particulars on a sheet of paper and asked him to give the paper to the owner--I hope he understood this much, but I'm not too sure. This was NOT the U-Haul experience I've had in the past. Overall, a horrendous experience. Surely U-Haul can find a better location where the owner isn't so stinking cheap and disengaged.

Emily J. le

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I had a great experience. I was having technical difficulties with my phone, but the attendant was patient and helped me at pick up. The process was easy and I appreciate how smooth everything went. I don't know how much control over price the location has if any, and that was the only slight hiccup. I would like to reserve again for a longer trip but wouldn't be able to do 99 cents a mile like this time. Other than that, I would absolutely use this service again! Thank you so much!

Claire Lewis E. le

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One employee is not enough to run a service station and a Uhaul facility with a mere telephone app during a week when thousands of college students are moving to a college town and dropping Uhaul rentals off in the service station parking lot. The owner of this place needs to up his/his game and have a dedicated employee to assist Uhaul customers.

Mark K. le

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The lot didn’t have enough parking but we did our best to not block access to the gas pumps. I could not understand the attendant there so l took a photo of the dropped trailer and forwarded it to the gentleman where we picked it up.

William M. le

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Attendant was hard to understand wanted me to go somewhere else and reluctantly let me drop it off would not check me out so i used the web site to check myself out

James V. le

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Reserved for noon, not available until 4:30. Representative unfamiliar with mobile point of sale, very difficult to understand.

William G. le

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Easy drop great attitude

Helen N. le

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Le client n'a pas laissé de commentaire.