Poor service for the price.Matthew F.
Customer Reviews for Shell Charter Way
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stockton, CA 95206
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 8h pm
- Sam - dim : 8h am à 8h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
EXTREMELY DISSATISFIED- U-Haul Lodi- scheduled pickup location- trailer lights did not operate- BUSINESS REFUSED to test anything or try another trailer. No options. â€œWe can't rent if lights don't work. Come back later, or call central to locate a repair facility and make appointment. Don't know where. It is Saturday so Monday will be first opportunity. Wilson Way in Stockton may have someone who can fix today. I don't knowâ€. Later, when I reached a Supervisor by phone, who called Lodi, he lied, said all my wiring had been cut. NOTE- U-Haul installed my hitch and wiring Feb 2019. U-Haul repaired my wiring April 2020, for a charge. I am an EXTENSIVE customer of U-Haul with numerous rentals and storage for last 2,5 years. I have always been satisfied until this nightmare delayed me 2,5 days, over 100 $and 200 miles driving. Something is wrong with management or procedures in Lodi. If I cannot pay for and obtain service from U-Haul , for U-Haul equipment, where do you recommend I go next time. The store that finally did the wiring, and the pickup store, were excellent.TRACY D.
First of all this is a gas station, second is busy place no room maneuver a twenty foot truck and a 12 to 15 foot car hauler, third of all I spent 45 trying back up this thing into a parking becase they had no capable person to do it making the customer no do it for them.DIEGO C.
Le client n'a pas laissé de commentaire.Arnold O.
Nothing that I can think of, little locations like this make renting from U-haul so convenient and time saving.Charnesha M.
Le client n'a pas laissé de commentaire.Fredric V.
The younger guy working at the Charter way she'll in Stockton, Sukhi Singh tried to overcharge me when I got the vehicle by adding time to make the price higher. I caught him on that. Then when I returned the truck he tried to charge me for fuel. It was on 1/2 tank and he marked the tick below half. After I told him that is a half a tank. Look at it !! The lady working there came out and told him in Indian in front of the customer me it is half. She then said a bunch of other stuff in Indian to him and she marked half. I did not like the way they interacted in front of me. Mr Singh saying I am trying to make more money for us is bad business and I will not return to this location to rent a truck again. I will definitely use U haul but I will go to another location. Honestly he was rude the whole process thinking he was funny. I won't go back to that gas station for anything again. But the van was very nice and U haul itself as a company I will do business with again.KERRY P.
Le client n'a pas laissé de commentaire.Johnathon W.
Le client n'a pas laissé de commentaire.TONYA W.
Le client n'a pas laissé de commentaire.JOHN G.
Keep van washed and clean for the next customer so they don't have to clean somebody's else's messRICHARD S.
We told them that our truck was smoking up and they weren't able to help us at all. No assistance. Poor service.Vishwajeet D.
Le client n'a pas laissé de commentaire.MICHAEL T.
I would never ever recommend Uhaul to anyone!!! I received the worst service I've ever experienced in my life these past few days. First I'm told my truck is no longer guaranteed. Then it's 1hr and 15 min away. When I drive to get it they never put the key in the box. Then I'm told they have a truck for me 15 mins from my house! Go to pickup truck and I'm told by owner of the gas station that it's not a one way truck and if I don't bring it back I will be charged 1200 dollars. He said â€œdon't try to drop this truck off in Monterey, if you do I will charge you 1 200 $â€. I had to spend over 200 $on gas when I originally planned on gas for one way only. Was never offered compensation for that. I can honestly say after this experience I will never return to Uhaul again. Not only was it a waste of my money, it was a waste of my time! Worst service ever!!!!!!!!!Jason E.
Great serviceTONY T.
Le client n'a pas laissé de commentaire.THOMAS K.
I just wish there was a late fee rather than an entire day charge. Moving can be tricky and as hard as ones tries obstacles can occur. My drop off time was 1:30. I had to drop it off late due to moving issues with the new house. I dropped it off at 3:30, and it cost me an additional full day, yet I had to return it as it was reserved for 6:00 PM by another. Even after having to pay for an additional day, someone else pays as well. Nice revenue!Rachel L.
Best place get u haul great and quick serviceTONY T.
Check-in and check-out was easy and fast. Employees were courteous and efficient.JEFFREY R.
Great service, super simple experience.JORGE S.
Le client n'a pas laissé de commentaire.WINN H.
Le client n'a pas laissé de commentaire.DERRICK T.
Le client n'a pas laissé de commentaire.ADRENA O.
Le client n'a pas laissé de commentaire.HENRY H.
Le client n'a pas laissé de commentaire.bianca H.
50 âï¸ ðŸŒŸAbigael M.
Very dirty truck inside and outREGINO O.
Le client n'a pas laissé de commentaire.TEONNA H.
During the virus epidemic, it would be better to simply disinfect the returned vehiclesQIANG NEGG X.
Le client n'a pas laissé de commentaire.MIKAYLA H.
Le client n'a pas laissé de commentaire.Sammy A.
The customer service is one of the best I have experiencedFLORIDEL V.
Le client n'a pas laissé de commentaire.Xa H.
I waited to talk to representative and for the field manager for over an hour! I rented a dolly and it wasn't in there! Bad place to rentNakry S.
Le client n'a pas laissé de commentaire.JENNIFER B.
We reserved a 15 footer truck 3 days ahead before pickup date and was confirmed . I was told they reserved for us, but when the pickup time came, i was told it was not available because the previous customer did not return it yet. After spending almost an hour, we had to settle to 10 footer truck. Not happy at allXIAOFENG Z.
I dropped off the truck 01/27/21 and there was a storm the previous night so there was a power outage-I was informed that I would be contacted for the close of the contract. I was not informed of an additional charge to the rental. Communication is of the most importance in business!! I should have been informed of those charges instead of just running my card through!!JOHN L.
The vehicle died randomly throughout the night. Which wasn't that big of a deal, but it had me go into a second day due to the time it took to jump start it. Cust9mer service was helpful though. The truck also drove sideways. Like it was in a wreck and bent the frame. Not totally safe to say the least. Great place though. The guy who helped me was great.ARTURO N.
Best place to u haulAbigael M.
quick and fast service friendly staffAbigael M.
Quick & fast serviceFRANK R.
It was quick and easy. Thank you!Carol C.
Le client n'a pas laissé de commentaire.Robert G.
did paper work early, so i didn't have to wait long to check in and get my trailer, hooked up in-which he did, fast and very convenient, thank youROBERT F.
Le client n'a pas laissé de commentaire.STEPHANIE G.
Bring in more equipment when market needs dictate it so your customers don't have to drive 2 hours out of their home just to pick up the truck.Michael N.
Le client n'a pas laissé de commentaire.thomas B.
The truck cab and windows were very dirtyDaniel C.
Le client n'a pas laissé de commentaire.LISA M.
The tow dolly driver side light had one screw so it was popping out and not staying in the passenger side light worked for brakes and turn signals but the light wouldn't stay on at nightKemoni W.
Area is very dirty! Other then that service was very good!Gilberto S.
The attendant showed up 15 minutes late. There where multiple homeless individuals running around the area. One individual actually urinated behind my truck as I waited for individual to show up. No one was there to help me unhook.JAMES D.
Le client n'a pas laissé de commentaire.Yael F.
Le client n'a pas laissé de commentaire.ASHLIE H.
Le client n'a pas laissé de commentaire.Shiela N.
Le client n'a pas laissé de commentaire.Kathleen W.
Great customer service at this Stockton Shell Gas Station. Merci!Rick D.
Excellent Service!WILLIE B.
Homeless people sleeping on the sidewalk of the business both on pickup and return. Left front trailer tire completely bald and even showing cordage in the center of the tire. Poor access for pickup and drop off, very tight parking lot.William V.
Nothing the staff where really helpful & that's all anyone could ever ask forEdgar A.
Wash windows. I don't blame this location, but I wanted to pick up my truck at Treadway on Corral Hollow in Tracy a half mile from my apartment. I DIDNT WANT TO DRIVE TO STOCKTON. Also, I reserved a 15' truck but only a 10' was available.Robert S.
Reminder to fill out online checkin prior to arrival so as not to delay the process.Tim K.
Le client n'a pas laissé de commentaire.Michael J.
Always have good things to say about U-HAUL, (so far).Monte P.
Le client n'a pas laissé de commentaire.ABRAHAM H.
The original truck I was supposed to rent had a problem and they were able to provide a replacement on site. However, they did not change the gas gauge on their receipt, and we had difficulty returning the truck without the gas surcharge due to this error. They were able to resolve the issue, but it would have been nice if they had marked the gas gauge of the replacement truck in their system when the change was made.Christopher L.
Le client n'a pas laissé de commentaire.Carol B.
Just keep doing a great jobERNEST M.
Le client n'a pas laissé de commentaire.JOse A.
I had a reservation for a truck and a dolly and they were out of both! The vehicle had all types of damages on the out side was a little fearful I would get charged on one of them so took plenty of pictures. The whole pick up was just terrible they just seemed uncaring for not having anything I reserved! And wanted us to pay full prices still! Never again would I go back there.Daniel T.
Wonderful Customer Service!Robert G.
I love U people. They like to work. I have the bad habit of showing up with out a reservation. They don't blink a eye. Check to see what's available, 15 minutes later, I'm on my way. U Trucks and Van's are in good shape. Good on gas. I never worry, That it's going to break down.Alfredo R.
Le client n'a pas laissé de commentaire.Stacie J.
Le client n'a pas laissé de commentaire.Dustin R.
Loved it. Just dropped in last minute. Decided to pick up a door and install it, last minute. Renting from location was easy. Agent took the time to explain options.Alfredo R.
Scammed me. Said I didn't return the truck with proper fuel level when I did. Charged me a cleaning fee even thought it was in the same condition as I got it. Charged me 171 $without even telling me. Next time I rented a uhaul is when they told me to pay or else they wouldn't be able to rent it to me. The day of my move they decided to bring up these fake charges and refuse to rent to me until I paid the 171 $of bogus chargesFred R.
Great customer service at both pick-up and return. Everyone involved were very courteous and friendly. Thank- youCynthia H.
Le client n'a pas laissé de commentaire.Leif P.
The U-haul place is at a gas station, the only positive thing there was I was available to get the gas at the same I returned it. Also not a good area.Melvin S.
Le client n'a pas laissé de commentaire.Sergio F.
Le client n'a pas laissé de commentaire.Oscar Z.
Le client n'a pas laissé de commentaire.Jose C.
Very good serviceGarry J.
Le client n'a pas laissé de commentaire.Andre E.
The clerk was not thorough in walking me through the process and did not assist me in notating damages to the truck.Teresa W.
Very helpful and friendly staff, this is the 2nd time I used this location and will use again. These people were very nice: a pat on the back to them all . . .DeJai D.
Location not great, but the young man who helped me at pick up and drop off was excellent, very helpful and courteous. His name is Sukhi Singh. Also the trailer was just what we needed and worked fine, electrical good.Kay G.
Le client n'a pas laissé de commentaire.Tommy H.
Todo bienGregoria P.
Find a truck closer to my home. Fourth miles to pick it up was time consuming when you are moving. This location was very helpful and worked hard to make it easy for us.Nanci B.
The truck broke down on me.... customer service and road side left me stuck for six hours....I still haven't received my total refundRayvon T.
So many problems with this rental experience. Original reservation was at Tam Oshanter but the truck never made it back to i was sent to Charter way. The trucks back gate wouldn't open for the girl. She had one of the homeless drug addicts come and help her open it and then it wouldn't close. She claimed they fixed it and wanted me to take it but i refused. She told me the other truck was reserved for a 12:00 reservation and didn't want to let me take it. It wasn't until i got really upset that she reluctantly allowed me to take the other truck. It was obvious she wasn't happy with me. And to top it off, i had to put gas in the truck. She never took my experience and INCONVENIENCE into consideration. Didn't care that we were cold and uncomfortable with all of the homeless drug addicted men hanging around the trucks! Such a terrible experience!Anita A.
Le client n'a pas laissé de commentaire.Caleb R.
Le client n'a pas laissé de commentaire.john F.
Truck was very dirty inside with sand and dirt. Smelled horrible inside the back and the driver's area. They also set the wrong location which caused us a lot of headache.Antonio R.