Customer Reviews for Shell Charter Way
(Concessionnaire U-Haul dans le voisinage)

445 évaluations

620 W Charter Way   Stockton, CA 95206

(209) 946-0866

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 8h pm
  • Sam - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(209) 946-0866

620 W Charter Way
Stockton, CA 95206

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 8h pm
  • Sam - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The truck I used needs it's alignment checked.

Traci Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA C. 
Évaluation :
1

Have Better customer service and more knowledge of the products and fees

DANIEL A. 
Évaluation :
5

The lady who works there has a 10 /10 costomer service shes awesome

Maricela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO G. 
Évaluation :
2

Service agent was not specific about time of return and charged me for two days smh! I would not recommend anyone do business with that Specific location because of its lack of transparency!

ANTHONY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaspreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

This location was great. I didn't originally set this as my pick up location, as it is farther from my hone than the original location I was supposed to pick up at 620 miner avenue. U- haul sent me a message just the day before my pickup to send me to Martin Luther King location at the Shell gas station. Since I am being charged for mileage at 0,79 per mile that automatically cost me more money to and from . This is the second time U- Haul has done this to , the same thing was done on my previous rental but that time they sent me 15 miles out of my way. Upon returning my rental it took over 30 minutes because the contract did not come up on the screen . We had to contact the Central Valley help center and then Someone called to explain to the clerk how to get the contract brought up. It still didn't work then I had to go to mobile app and do several things but that did not work either. We had to call the Central Valley help center and she had to actually close out the contract. Hopefully next time I rent a vehicle from you it will not be so complicated. The store did there best and finally the return got completed.

Cynthia L. 
Évaluation :
3

Not enough space to operate turning and booking up

LEE H. 
Évaluation :
5

Process was quick and fast, very professional

Don A. 
Évaluation :
5

Great service!!

TONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO G. 
Évaluation :
1

I would suggest a truck safety inspection!

Laisha T. 
Évaluation :
5

nice service *****

MARIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruy S. 
Évaluation :
1

Quote accurately prices

Rochelle G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
4

I'm very disappointed in Uhaul the company. I reserved a truck in Stockton got a text that my rental was in West Sac. Then got converted to Cameron Park way out of my way. It will be awhile before I rent from you again.

LaKeicha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA G. 
Évaluation :
5

Excellent Service, Very Professional & Accommodating...

LAMAR S. 
Évaluation :
5

Best service wish all u haul are like this one in &out in mins

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO C. 
Évaluation :
5

5***** service

SERGIO A. 
Évaluation :
3

When connecting the car dolly found out the left light was out, initially there was no wire extension with dolly, but we had to go all over to try to find one before the manager got one from another uhaul dealer he only had access to.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS F. 
Évaluation :
1

Ordered truck for Modesto, Ca, pickup was changed 3 times and ended upin Stockton. Not a big problem but advertise accurately not sporadickly. I had a 7am pickup, employee did not show up until 8:15AM at Stockton, Ca location

GARY W. 
Évaluation :
1

They over charge, lie about the mileaage and gas to get more money out of you. Terrible, and than refuse to answer the phones when they know you are calling.

JENNIFER C. 
Évaluation :
5

The UHAUL service attendant is so helpful, kind and informative. She is very professional and knows her job. Hard worker. These days, that is hard to find in customer service. You should give her a raise of at least $1 an hour.

Kathleen M. 
Évaluation :
1

First of all person behind the counter should be able to speak at least a little English enough to understand what is going on not just handover the keys to a vehicle without asking for ID or payment even though I offered to give him my ID this has never happened at any other U-Haul I will still use U-Haul because I know this is just one bad cherry in the bunch

FRANKIE A. 
Évaluation :
1

Customer service was poor. They held authorization on my card and charged me the full amount on top of the authorization. The truck shouldn't been on the road it pulled in both directions more to the left. I forgot furniture pads at home they changed me 7 per pad, gas was were it was and then had the nerve to charge me 23 for gas. The air-conditioned didn't work they didn't mention nothing about it in 103 degree heat. Not to mention my original reservation the previous customer didn't return their truck by 12 so I got bumped to this shady store and location. Called uhaul the told me they couldn't do nothing??? Lol huh what.. then told me to contact the store I did and they were aware of the air conditioning not working and had not said something I asked if they were going to compensate me they said I gotta call uhaul, but I was not going to do is play send me in circles. Called the general manager and pending a call back. I have a bad taste

APRIL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA P. 
Évaluation :
5

best place to get u haul in and out in mins

MARIO G. 
Évaluation :
5

Nothing . The personnels there are very helpful and very friendly. Very very nice people.

TONY T. 
Évaluation :
3

Our original reservation was cancelled by regional dispatch. We reserved a 26ft truck was told only a 10ft was available. We then located our own 26ft truck in Stockton and the air condition didnt work, the brakes were bad and it. smelled as though it was burning oil.

PATRIC C. 
Évaluation :
2

the uhaul had no AC working and to top it off it would turn off on me or wouldn't want to turn on at all. l let them know what was wrong and all they said was that that's how they get them. will never use the cell phone or app to rent a haul either because it took 45 min to get it since the person online decided to take for ever so it was false advertisement by saying fast and easy. never again

Rosio R. 
Évaluation :
5

Have the AC working

Scott F. 
Évaluation :
5

Very kind and respectful along with prompt thank you

ROSA P. 
Évaluation :
5

Very friendly and efficient. Will definitely go back!

Eghosa O. 
Évaluation :
2

Poor service for the price.

Matthew F. 
Évaluation :
5

EXTREMELY DISSATISFIED- U-Haul Lodi- scheduled pickup location- trailer lights did not operate- BUSINESS REFUSED to test anything or try another trailer. No options. “We can't rent if lights don't work. Come back later, or call central to locate a repair facility and make appointment. Don't know where. It is Saturday so Monday will be first opportunity. Wilson Way in Stockton may have someone who can fix today. I don't know”. Later, when I reached a Supervisor by phone, who called Lodi, he lied, said all my wiring had been cut. NOTE- U-Haul installed my hitch and wiring Feb 2019. U-Haul repaired my wiring April 2020, for a charge. I am an EXTENSIVE customer of U-Haul with numerous rentals and storage for last 2,5 years. I have always been satisfied until this nightmare delayed me 2,5 days, over $100 and 200 miles driving. Something is wrong with management or procedures in Lodi. If I cannot pay for and obtain service from U-Haul , for U-Haul equipment, where do you recommend I go next time. The store that finally did the wiring, and the pickup store, were excellent.

TRACY D. 
Évaluation :
1

First of all this is a gas station, second is busy place no room maneuver a twenty foot truck and a 12 to 15 foot car hauler, third of all I spent 45 trying back up this thing into a parking becase they had no capable person to do it making the customer no do it for them.

DIEGO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold O. 
Évaluation :
5

Rien

GURDITTA S. 
Évaluation :
5

Nothing that I can think of, little locations like this make renting from U-haul so convenient and time saving.

Charnesha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredric V. 
Évaluation :
2

The younger guy working at the Charter way she'll in Stockton, Sukhi Singh tried to overcharge me when I got the vehicle by adding time to make the price higher. I caught him on that. Then when I returned the truck he tried to charge me for fuel. It was on 1/2 tank and he marked the tick below half. After I told him that is a half a tank. Look at it !! The lady working there came out and told him in Indian in front of the customer me it is half. She then said a bunch of other stuff in Indian to him and she marked half. I did not like the way they interacted in front of me. Mr Singh saying I am trying to make more money for us is bad business and I will not return to this location to rent a truck again. I will definitely use U haul but I will go to another location. Honestly he was rude the whole process thinking he was funny. I won't go back to that gas station for anything again. But the van was very nice and U haul itself as a company I will do business with again.

KERRY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnathon W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TONYA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
3

Thanks

FERMIN R. 
Évaluation :
5

Keep van washed and clean for the next customer so they don't have to clean somebody's else's mess

RICHARD S. 
Évaluation :
1

We told them that our truck was smoking up and they weren't able to help us at all. No assistance. Poor service.

Vishwajeet D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
1

I would never ever recommend Uhaul to anyone!!! I received the worst service I've ever experienced in my life these past few days. First I'm told my truck is no longer guaranteed. Then it's 1hr and 15 min away. When I drive to get it they never put the key in the box. Then I'm told they have a truck for me 15 mins from my house! Go to pickup truck and I'm told by owner of the gas station that it's not a one way truck and if I don't bring it back I will be charged 1200 dollars. He said “don't try to drop this truck off in Monterey, if you do I will charge you $1200”. I had to spend over $200 on gas when I originally planned on gas for one way only. Was never offered compensation for that. I can honestly say after this experience I will never return to Uhaul again. Not only was it a waste of my money, it was a waste of my time! Worst service ever!!!!!!!!!

Jason E. 
Évaluation :
5

Great service

TONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

I just wish there was a late fee rather than an entire day charge. Moving can be tricky and as hard as ones tries obstacles can occur. My drop off time was 1:30. I had to drop it off late due to moving issues with the new house. I dropped it off at 3:30, and it cost me an additional full day, yet I had to return it as it was reserved for 6:00 PM by another. Even after having to pay for an additional day, someone else pays as well. Nice revenue!

Rachel L. 
Évaluation :
5

Best place get u haul great and quick service

TONY T. 
Évaluation :
5

Check-in and check-out was easy and fast. Employees were courteous and efficient.

JEFFREY R. 
Évaluation :
5

Great service, super simple experience.

JORGE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WINN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRENA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bianca H. 
Évaluation :
5

50 ⭐️ 🌟

Abigael M. 
Évaluation :
1

Very dirty truck inside and out

REGINO O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TEONNA H. 
Évaluation :
4

During the virus epidemic, it would be better to simply disinfect the returned vehicles

QIANG NEGG X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKAYLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy A. 
Évaluation :
5

The customer service is one of the best I have experienced

FLORIDEL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Xa H. 
Évaluation :
5

🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Abigael M. 
Évaluation :
1

I waited to talk to representative and for the field manager for over an hour! I rented a dolly and it wasn't in there! Bad place to rent

Nakry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
2

We reserved a 15 footer truck 3 days ahead before pickup date and was confirmed . I was told they reserved for us, but when the pickup time came, i was told it was not available because the previous customer did not return it yet. After spending almost an hour, we had to settle to 10 footer truck. Not happy at all

XIAOFENG Z. 
Évaluation :
1

I dropped off the truck 01/27/21 and there was a storm the previous night so there was a power outage-I was informed that I would be contacted for the close of the contract. I was not informed of an additional charge to the rental. Communication is of the most importance in business!! I should have been informed of those charges instead of just running my card through!!

JOHN L. 
Évaluation :
5

The vehicle died randomly throughout the night. Which wasn't that big of a deal, but it had me go into a second day due to the time it took to jump start it. Cust9mer service was helpful though. The truck also drove sideways. Like it was in a wreck and bent the frame. Not totally safe to say the least. Great place though. The guy who helped me was great.

ARTURO N. 
Évaluation :
5

Best place to u haul

Abigael M. 
Évaluation :
5

quick and fast service friendly staff

Abigael M. 
Évaluation :
5

Quick & fast service

FRANK R. 
Évaluation :
5

It was quick and easy. Thank you!

Carol C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

did paper work early, so i didn't have to wait long to check in and get my trailer, hooked up in-which he did, fast and very convenient, thank you

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
4

Bring in more equipment when market needs dictate it so your customers don't have to drive 2 hours out of their home just to pick up the truck.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas B. 
Évaluation :
2

The truck cab and windows were very dirty

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

N/a

Juan C. 
Évaluation :
3

The tow dolly driver side light had one screw so it was popping out and not staying in the passenger side light worked for brakes and turn signals but the light wouldn't stay on at night

Kemoni W. 
Évaluation :
1

Area is very dirty! Other then that service was very good!

Gilberto S. 
Évaluation :
2

The attendant showed up 15 minutes late. There where multiple homeless individuals running around the area. One individual actually urinated behind my truck as I waited for individual to show up. No one was there to help me unhook.

JAMES D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yael F. 
Non les évaluations ont été soumises pour cet établissement.

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