It took 2 hours to get our trailer
Cheri W
Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very unorganized. Didn't explain many things made the contract incorrectly which led to a overage on the mileage.
dan sNot clearly marked what entrance to use for return. There was construction on the lot that made it even more difficult. Had issues with app for return and no one could assist, even though it was during their open hours. The guy at desk couldn't check it in for me. Only advice was to call uhaul customer service. Don't know how anyone successfully picks up from that location. If I was a person who didn't use technology this place would not work for drop off. Will avoid using this location in the future.
Tricia GN.D.
Salik UPerson doing rentals was not there at my appointment time. He was new to the process and had difficulty with his handheld device.
Helen SNot give your customers a broken uhaul, let them pack everything, then spend an hour on hold with someone until they said I had to go get the engine checked. Who rents such an expensive vehicle and expects every issue possible? Guess I should start looking for other moving options.
Aidan B