Le client n'a pas laissé de commentaire.
KEVIN W
Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I dropped the Uhaul off late at night and there were people wondering around the parking lot. Stray cats everywhere. It was dark and uninviting. I was able to drop it off with no issues and dropped the key in the drop box. I didn't need to interact with employees inside the store.
Jenny TThe back of the truck had blankets, plastic fans and other items inside of it. The actual amount of gas inside the u-haul was fabricated. Check the milage and take pictures before you drive the truck anywhere, because this location is horrible when it comes to honesty.
Angelica FThe back of the truck was extremely dirty smelled like urine. I had to clean the back of the truck before I could put any of my items in there.
Mark BThe man I spoke with at that location was very rude and angry ! He gave another person my truck keys to move the truck , the guy he gave my keys had a very strong odor of Marijuana on him so when I hit my truck I had to drive it smelling like it when I got to my location. When I asked him when is someone else moving a vehicle I'm registered to he replied he only helping me out because it's in front on the one he wants to rent .
Nathan VPick up time was 12am. I was 12 mins late and the guy already left. Guy at the store had to call him. He showed back up 45 mins later. He ran my card for the $430 and his system said declined. I checked my bank and the charge was showing up. I called my bank and spoke with the banker. He said he sees the charge. Uhaul guy said it's not his issue it's the banks. So I had to make the decision to have him run it again. That time it worked but now I have $900 on hold that I can't use. The guy had no remorse at all and didn't care to help. I'll be calling corporate
Cale CAdvertise the real pricing. The price went from $19,99 to $167 one way. Inflation??? Plus $25 gas
Hellmon GThe truck had French fries all over floor. Dog rode in front and had not been vacuumed. I place order to pickup at large Uhaul facility in McDonough Ga, but was changed by Uhaul 24hr prior. Needed 2 packs of 10 blankets and only had 15 total at store. I tried to use a large location.
Jack WBack passenger tire had a leak, had to drive extremely slow and had to stop several times to fill tire with air making the trip a much longer drive
David OLocation was run down. The business was in a gas station that was run down and the parking lot was limited. The owner didn't have designed spots for uhaul only.
Jonathan WDon’t rent here, agent doesn’t come out the store to check equipment when you leave or return and charge you for for old damages and a dirty truck and you get no co operation from corporate
johnnie hNo way to drop off in person and receive a documented timestamp. They only side someone would come by the next day (Monday). But that could be the norm and not the exception.
Theodore PVery satisfied with the service.
DAVID LAll is well
Shari GThey seem to not care about U-haul customers...
Tarantej CThis was the worst experience ever using U-Haul.
Stosha RStop having customers pick up from vendor location. The trucks are not mechanically checked over.
Lisa KCan't say it was bad
Quention WWe were told we would receive $50 if we picked up a trailer and towed it to our drop off location. We arrived to the location for pickup and the sales associate informed us the stores had a mix up and the trailer was not there. We showed her the message and pictures from the associate who told us to pick everything/ scheduled the appointment. Needless to say we drive out of the way and there was no trailer there. We had to pay for the miles after U-Haul told us we would be compensated for picking up a trailer that was never there. Very disappointed with the service.
Andrew TNothing the service was great
Joseph SNothing, excellent service. I thought only Chick fil had great customer service but l stand correct. Stay safe durning th his pandic.
Gladys GWindow shield was cleaned at all!
sonja eThe truck was not processed back in until Monday when it was returned on Saturday before they establishment closed and then I was charged an additional $20 when I was given an additional 20 miles due to the initial location that was booked not having the truck I needed.
meosha MFirst person to "help" me was rude and dismissive.
Caleb HI did not get the location where I was to pick up my truck until an hour after the pick up time. The location I rented from informed me where to pick up but had no idea where it was or how I could get in touch with them. It took me an hour & a call to ATT information to find it. Then another 45 minutes to get the truck. The owner had to stop every few minutes to go take care of his other customers.
Elizabeth HLocation was fine but uhaul reservations gets a poor rating. I booked the uhaul from Thur-Tues, they conformed 94 miles included and said I could drop off in Alpharetta vs cumming to save money and setup storage in cumming since that is where we moved. We were contacted Friday about returning the uhaul by 2pm that day so I had to call and explain that I rented for 5 dats, the contract showed 80 miles so I had to call and that corrected and Friday when I called about storage I. Cumming I was told the free month of storage had to be at the same place you returned the truck. When you are already stressed with the move the last thing you need is for your reservations to be messed up. This was a horrible experience and I would not recommend uhaul to anyone. I would however recommend the uhaul location in cumming as they were very helpful
TIMOTHY MThey got me in and out with no problems!
Tavoris BAWFUL service!! Not at all prepared to handle U-Haul customers.
joseph NThe rental was fast and easy I only had one very small issue the previous driver left it smelling like cigarettes smoke so you might want to use some air freshener
Francine HCustomer service was great no problems dropping off U-Haul. Thanks:)
Harvey MThe gentleman couldn’t check in my truck I hope he has checked in my blankets he was all by himself and his defense and I feel bad for him I just don’t want someone coming back down on me finding fault with anything because he told me to leave everything there and he took the
THOMAS PDid not give me my options for insurance did not do a walk-around of the truck did not explain to me that I would get a list of recent damages text to me charge my card without explaining to me all the details of rental of rental procedures a deposit was charged on my debit card told me after the fact next time I will go to Hertz
Furman BMake sure equipment is clean and works properly. Ensure everything customer reserves is actually with the reservation
Cortney KThe process of renting the truck was easy and uneventful. Would do it again, if it wasn't for moving.... Only one detail: they didn't have the pads that I requested. But overall, very happy with the experience
Florence BIt's not the place I'd recommend. It's a gas station and convenience store. Very little interest, if any, in the truck rental business. An ok location to drop off, but that's all.
EDUARDO GBe more professional, inspect moving vans before purchasing out, as well, mark for gas hand (was accused for not returning the gas, I have proof of the gas hand before moving the truck of the parking lot as well as when I returned It, and Still Was accused for not putting more gas in and I did so, actually put It over full. Very unprofessional!!
Dajia HDidn't have an appliance dolly, but it all worked out in the end
dave lI was over charged. It took an hour and a half to get the truck and the manager was very rude. He didn't seem to know what he was doing. I would never recommend this place to anyone.
Julie MThe truck was horrible very poorly maintained made my move so much hard the lights didn’t work it was hard to drive and was skipping and they didn’t even give me a discount for the trouble I called uhual to let them know that the truck was in horrible driving condition
Julia WWell i was charged for equipment i did not have nor use and i tried to tell the person it was wrong and they processed it anyway so i was charged then i have to call the 800 number to get my money back. The one who rented to me was great but the one who finished it when i returned the truck was not well informed. Dont know that i would use this particular rental place again.
Marsden MI had reserved a small truck at another location for the same day. When I got there they only has a 27 foot, which was too large. They did locate a 10 footer at another location for me.
marc sThat was the WORSE HORRIBLE LOCATION. PLEASE REMOVE UHAUL SERVICE FROM THAT LOCATION.
Cynnethia GCustomer service and getting the reservation correct the first time around.
aquil wI can't say that I'd recommend this location for pickup. The man running the store wasn't exactly rude at pickup time, but he spoke quickly and shortly, making it hard to understand him. He was rude the night prior to my picku. I called to verify my appointment. I had a couple more questions after we spoke and he verified the time. However, he saif "Ok bye" quickly and hung up on me before I could get to my next questions. When I tried to call back it went straight to voice mail. I got the impression that he didn't have time to fool with me.
Virginia BOwner showed up late to open the store, then took his time opening and turning on the gas pumps. Two of the pumps didn't work, frustrating. I wouldn't recommend a gas station, stick to the u-haul stores a storage company.
Gregory GMy rental experience went very well.
ANITA EThanks
Anthony YThis is not the location that I booked my reservation for but uhaul had overbooked the location on Forrest hills. The manager there was very helpful in locating me another truck at a different location.
Regina KAu même établissement qu'au départ. He was very helpful and answered all the questions I had.
Shannon PGood customer service
Phyllis SPrice that I paid was more than the estimated cost for miles.... For example I estimated 75 miles of travel. And I drove 77 miles. There was a price difference of 13 dollars and clerk at counter couldn't explain why. Should have been a 2 dollar difference. I felt I got cheated out of 13 dollars. I put the exact same gas back in the truck
antonio b