Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)

37 évaluations

3298 Cobb Pkwy NW   Kennesaw, GA 30152

(678) 269-7015

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(678) 269-7015

3298 Cobb Pkwy NW
Kennesaw, GA 30152

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I did not receive the moving pads that i paid for. Everything else was fine.

Erin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

The truck did have some mechanical issues in downshifting but it got me to and from.

Jennifer A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
1

The man working the counter was extremely rude and very difficult. I came in and asked what i needed to do to get the key since uhaul called last minute and said I had to pick up the truck from a different location. He acted like he didnt know anything about the rental until i had to call uhaul for them to get him to give me the key to the truck. I was also upset that the next location was almost 45 min out of the direction we had to go so it was additional time and gas that I was not prepared for.

Anna R. 
Évaluation :
4

The truck leaked and our furniture got wet. What can we do to get a partial refund, at a minimum?

Todd L. 
Évaluation :
2

They never check to see if our equipment that we were returning was even in the truck! They charged us for another day for being one hour and 50 minutes later than it had on the paperwork which was still within the days frame!! July 11th during working hours!

cheryl N. 
Évaluation :
5

I was charged extra for Fuel. I returned the truck in person. I have both outbound and inbound fuel level I. A photo

Gilbert L. 
Évaluation :
4

Easy drop off.

Barbara M. 
Évaluation :
5

Everything was good beside the check engine light being on the truck.

Kyle C. 
Évaluation :
3

I was charged for gasoline. Said the tank was empty. There was more fuel than when I picked it up. Waiting on an explanation. Initial judgement indicates fraud. Seems fast to charge slow to explain. I have a pic of the mileage and fuel level. Is there anybody out there?

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra H. 
Évaluation :
1

They could not find the keys and was very unorganized.

Anthony A. 
Évaluation :
5

I was charged $14 for safe move, which I declined while reserving the U-haul, but everything else was good.

Rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert L. 
Évaluation :
1

Location is a gas station and attendant had no idea how to receive the returned truck. Just told me to "trust him" that everything would be alright. No receipt / no clue on processing the equipment. Thankful for the area u-haul manager, Justin Hamlin, who got everything worked out.

Mark H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
2

Better train staff, check truck better for cleanliness and damage. Must have better communication with national. Do not send recovery team when customer has validly extended contract.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robbie R. 
Évaluation :
1

Find a new vendor.

Jessica M. 
Évaluation :
1

This has been my worst U-Haul experience in 20 years. The attendant was uncouth and fraudulent. I rented the U-Haul truck, collected the key, but did NOT take the vehicle out. In fact i never even cranked the truck engine, because the movers called and cancelled. I was shocked and horified when, on returning the key, getting the receipt with charge for "Fuel Service Fee" of $30, fuel charge 6G $24.75, mileage out 38339, mileage in 38340. How can fuel charge of 6Gallons be applied when the engine was never started, and the vehicle did NOT move an inch? The security cameras in the premises can confirm that vehicled never started or moved an inch. This is my second written complain and third complain overall for this deceptive frauduent act. It is likely U-Haul has defrauded several thousand customers who never bordered to check their transaction receipt, and been charged deceptive fees. I will escalate this to appropriate quarters of consumer protection if this is not resolved ASAP, a refund issued and duly compensated.

TITUS O. 
Évaluation :
5

I was told I could return my truck to any location but when I got to my destination on had a specific site. That was very disappointing and resulted in additional mileage.

Pamela V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAOUL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON C. 
Évaluation :
3

Nothing to do with location, but tried to do mobile stuff and couldn't find a way to make it work.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
2

He did not give me a key. Even though I had contract and reservation number. I have to wait over one hour because he could not see my reservation on the system. So I called U Haul customer service, but waiting time was 46 mins. U Haul customer service is really ridiculous . I choose 24/7 option and I still had to wait to get a key. Also verification was too slow, it should be done when I make reservation. People do not have a time to sit on the site to wait for verification. It's moving day!! I hope U Haul renting process is faster and better.

Charles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doblad elmer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherley D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page