Customer Reviews for Shell Gas Station
(Concessionnaire U-Haul dans le voisinage)

489 évaluations

14200 Telegraph Rd   Whittier, CA 90604
(Shell Station)

(562) 479-0058

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(562) 479-0058

14200 Telegraph Rd
Whittier, CA 90604
(Shell Station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 6h pm
  • Dim : 10h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Awful location. I scheduled to pick this up at another location, who called me 5 minutes before pickup to tell me they didn't have the van. Unreal.

EDMUND N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
3

I'll use again! Good experience.

Cathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan G. 
Évaluation :
5

It was just fine as is. I would back to this location again.

LAWRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANA A. 
Évaluation :
5

The young man that was there to help me out was very courteous and very polite. I will definitely recommend this place and use it in the future. Equipment and truck were very clean and there was no funky smell either.

keith J. 
Évaluation :
4

I was unable to mark my location using your app, and it wasn't"t indicated where I should leave the truck keys after hours, so I left them on driver"s visor. Overall, very good service.

jerry A. 
Évaluation :
3

There was no fire extinguisher

Linda G. 
Évaluation :
3

Good running truck

ROBERT B. 
Évaluation :
1

Self check out was good. the problem was that no one was attending the location, even the gas station had no gas...

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNULFO S. 
Évaluation :
5

Well your service vehicle and rates were impeccable. So if you can do better than that then I take my hat off to you. Thanks again

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAEDRA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristine S. 
Évaluation :
5

The tires were slightly under inflated.

VINCENT G. 
Évaluation :
5

Excellent service

EVER R. 
Évaluation :
5

On the cargo van: The low pressure light was on and the charging unit didn't work.

Valentina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA G. 
Évaluation :
2

Was not able to complete the online check in process. Tried several times. My phone died finally.

FORREST G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA R. 
Évaluation :
1

I was not able to do self pick up because according to your customer service the previous contract was never closed. Uhaul customer service requested in the notes that I should get compensation, but site refused. Very disappointed with my first Uhaul experience.

HENRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRELL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sammy Q. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marqueritte T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LIZETTE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN N. 
Évaluation :
5

Not a thing. You are just fine.

LYNN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN D. 
Évaluation :
2

the van was dirty outside & inside. The inside smelled of cigarettes and possible animal feces. A weak stomached person could of vomited. When it was returned I informed the contact at the station of the stench. It was a big surprise to him. I told him I had to spray the inside in order to continue to use it. I had to return as I thought I left my keys. I didn't but I did forget 2 items. the contact had found my items and placed them on boxes of trash. So if I hadn't returned they would of been thrown out. So much for customer service. My contact number was on file. I take it these people don't give a rats ass one way or the other.

GLORIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARACELI C. 
Évaluation :
3

The guy says my total is 70 $But charged me 120 $I just wanna knows why?

ALI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSIE T. 
Évaluation :
5

Great Customer service! Very easy process of checking in and checking out.

ARNAIL V. 
Évaluation :
5

This location is great , John help me a lot with my rentals for the last month and a half

ENGELBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRENE M. 
Évaluation :
5

John provided excellent service and was very attentive. I recommend without hesitation this location. Thank you for your service it made my experience pleasant. Just keep up the good work...My experience was awesome!

Graciela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harnell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Great shape and great fast friendly service

ALEJANDRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRENE M. 
Évaluation :
3

The inside and outside of the cab was not cleaned and definitely not sanitized. It was disgusting actually. You could tell the inside of the cab had not been cleaned in a while.

Michael S. 
Évaluation :
1

truck was dirty, employee was sleeping when I arrived, didn't want to help with the app as he just stood there Truck battery died twice! - the engine heat from the truck blows into the truck while the ac was on as well The back door would lock when rolled up all the way as well. overall bad experience

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spencer P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sesa G. 
Évaluation :
2

He scammed me out of buying gas from his station. Or he was going to hit me with. 30 $survharge

Christine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cintia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar R. 
Évaluation :
1

the representative is rude

STEVE B. 
Évaluation :
1

The cashier was rude and uninformative. She assumed we knew what the process was and gave us attitude when we were asking questions.

tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY R. 
Évaluation :
4

Gas tank meter read less than zero. Had to get gas immediately!

RENE A. 
Évaluation :
1

The female representative at the Shell Gas station had a poor attitude about helping me. She got upset when I asked her why I had to give my credit card number again. Her response was "I DON'T KNOW. I will not be using Uhual anymore.

Leo A. 
Évaluation :
3

I reccommend and would use this location again only b/c of its locality. However, trying to book a van on a Saturday was a ordeal with riddled issues from location change after change and than a double book. However , it all worked out at the end. I only needed van for 1 hour and was able todo what was needed. But wasted a few hours due to van unavailability. Wish it could of been as smooth as it appears with mobile check in and out with appointment and vehicle clean and Covid-19 Sanitized and ready for pick up. Hopefully next time.

Gabriel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy F. 
Évaluation :
2

The attendant was not there to open for business and when she arrived, she was late.

tina Z. 
Évaluation :
1

This has station attendant wasn't wearing a mask! I was super scared and worried. Signs everywhere say you must wear a mask but the attendant wasn't wearing a mask!!!! Also the truck was very dirty on the exterior and there was a knife in the back of truck which was uncomfortable. Easy process except for having to get a key from an attendant with no mask.

Erick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVAN V. 
Évaluation :
3

I went to the u-haul in whittier ca. first, the one located in lefinwell ave. But the service was not courteous, nor friendly, from the first time the deny having a rental truck of the size i nedeed it, then any truck, i call to make a reservation and the same man attended me and started to argue with me because of my comment i made, that there it was the reservation he was asking for and that it was so odd that he said he was not going to have that truck maybe until tomorrow. He got offended and declined to rent me the truck. Worst costumer service with that man. I had been there other two times in the past but never again will go to that place. Zero costumer service.

eugenia A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
1

Replace the employees. They know nothing about customer service.

JOSE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rocio M. 
Évaluation :
4

Fill tank so I don't have to get gas first thing! Tank was on empty.

Frank D. 
Évaluation :
1

when i picked up the truck it was dusty and dirty, I took a picture of the tailgate to evidence some damage- just in case there was a dispute . When I returned it, the clerk charged me a 25 dollar cleaning fee. The floor mat was dusty from my boots and the bed had some dust on it, but no way was it dirtier than when I picked it up. I was on a deadline, so I did not take it back to wipe it down to the clerk's satisfaction. Totally ripped off. Arbitrary by the clerk. I have rented a uhaul truck on 4 occasions in the past few months, very happy with each rental- except for this one. This 25 $fee was unwarranted, I would like a credit back on my charge card.

andres R. 
Évaluation :
1

Disgusted with the truck. Extremely dirty. Never again will I use this location to rent a truck. I will make sure to not recommend this location. Also, not cool with all the extra hidden fees.

Edwin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
3

THIS WAS THE WORST CUSTOMER SERVICE I Was charged incorrectly ,ADDITIONAL 53 charge was not explained Correctly,the truck was filthy I asked the girl if it was clean and she said yes and I told her clearly it was not!! I was so irritated i wore my mask the whole Time while I was driving the truck because I was afraid that the air ventilation was not clean NOTHING WAS CLEAN TO COVID standards OR ANY STANDARDS I WAS AFRAID TO GET INTO TRUCK I WIPED DOWN STEERING WHEEL AND DRIVER/PASSENGER SEAT AND WAS GROSSED OUT, I WORE GLOVES THE DURATION OF TIME WHILE USING THE TRUCK FOR 8 HRS AND WITH ADDED ANXIETY BECAUSE IT WAS SO DIRTY, ALSO when I picked up the truck I got it and 1 hour and a 1/2 after I was SCHEDULED to pick up due to the customer she was helping before me she said she didn't know how to do any of this because she was new Then apparently the system went down She tried calling the manager and no one answered the phone and delayed everything but I didn't get any extra time on the truck or any discount I WILL NEVER RENT FROM THIS PLACE AGAIN

arlene S. 
Évaluation :
5

Person at register was very friendly and a very smooth transaction..very please with this location, and I will continue to use uhaul for my moving needs

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGRARIO D. 
Évaluation :
1

Computer down, waited a long time.did not receive dolly and was charged for it. Also left email regarding that we should be credit the dolly fee.

Nicholas M. 
Évaluation :
5

Muy buena atención

JORGE C. 
Évaluation :
1

This is my first time renting a U haul truck personally, but not my first time all together being a second party to a rental and this experience was the worst ever! Being that it was my first, I am very disappointed. I am waiting to be contacted by a customer service supervisor regarding this location. The person at this place did not inform me until I arrived to pick up the truck that U haul computers were down so I was told to pay 100 cash, who carries that much cash when they're moving? So I had to go find a store to get cash back because there are no ATM's for miles! He was quick to have me sign the agreement but explained nothing to me. He said he would send me instructions on how to know where to fill the tank to upon return and didn't. Then, when I returned the truck, late, I do confirm this. He proceeded to try and charge me a “late fee”. Come to find out this is merely another days rent. And, when I spoke to customer service, he only mentioned 29,99 + 10 dolly, where did the extra 10 come from? So now I am pending approval by U haul to have this extra charge waived because what I see this shady Shell guy tried to do was milk me instead of explain to me what my real option was-to keep the truck another day since that's what he was trying to charge me for. This location is is giving U haul a bad look by misrepresenting the Terms of Use, which he did not even provide me with, btw. On top of this, he chose to argue with me and shrug his shoulders like he didn't care, which I don't expect him to care about me. But I do expect some level of professionalism if he's gonna run this side hustle. If I were U haul, I'd take this privilege away because he straight attempted to scam me. I gave him 100 cash, he charges my card 50, takes 50 out of the drawer and boom he's made some cash off me. How many ppl does he do this with? Shady. Don't go there ??

Sayda P. 
Évaluation :
5

S.O.

Ferney O. 
Évaluation :
5

Everything was great!

Juan M. 
Évaluation :
5

The attendant was great and very helpful. He was friendly.

Valentina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie V. 
Évaluation :
4

Never received me receipt. Supposed to get it by email.

Cesar L. 
Évaluation :
2

Reservation was to pick up truck and trailer at this location. Was informed later that I needed to pick up truck at shell station on telegraph. When I arrived there no one was there went to this location and inquired about truck, Matt tried to be helpful in researching problem and tried to locate another truck. I also found out your truck measurements are very deceptive. A 20' truck is only 17' you include the 3' over the cab in your 20'. Alin all not happy with uhaul!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla R. 
Évaluation :
3

Nothing, everything went smoothly.

Glenn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glenn H. 
Évaluation :
4

I was happy with how easy it was to rent the truck, I was also surprised at how nice the truck was. The per mile charge was disappointing. I used the truck for 2 1/2 hours and drove 50 miles. It's just that I could have used the truck all day, but driven hardly anywhere and paid a lot less. Other that than, I think it was great!

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corydon A. 
Évaluation :
5

Excellent service and overall quality. Easy rental and return. I would highly recommend this location.

Michael M. 
Évaluation :
2

Inside the vehicle was dirty- dried spilled liquids, scattered sunflower seeds, etc;. Some damage on the exterior of the vehicle was not marked; so we had to spend time doing that; when I returned the vehicle at 4:30 p.m. the facility was closed and locked with no explanation, despite the fact their business hours are open until 6 p.m.

David C. 
Évaluation :
1

Agent was unfamiliar with reservation system and did not assist when connecting the trailer.

John David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeni D. 
Non les évaluations ont été soumises pour cet établissement.

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