Le client n'a pas laissé de commentaire.anas B.
Customer Reviews for Shell Henri Bourassa Est
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Montreal, QC H1C1S9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The dealer was 40 minutes late: my appointment was at 8:30 and he arrived at 9:10, thinking it was at 9:00â€¦ There was a lot of confusion with equipment rental, the dealer at this location didn't want me to take any equipment because it was a one-way trip, even though I had reserved it through my agreement with Uhaul. Eventually things got sorted out and the people at the location were very nice, but I kept a bad impression because it was poorly organized and we were on a tight schedule. We ended up having to pay extra for the movers because it took longer since they arrived before us due to our delays.FELIX L.
J'ai rÃ©servÃ© Ã un autre endroit, on me prÃ©vient 2 jours Ã l'avance d'aller Ã l'autre bout de MontrÃ©al ou sinon ils annulent. Ils m'ont mise Ã 10750 boul. Henri Bourassa alors que je dÃ©mÃ©nage vers mÃ©tro monk ! InadmissibleSharon R.
TrÃ¨s bon service. Ã‰quipe professionnelle. MerciAbdelkrim T.
Le client n'a pas laissé de commentaire.JOSEPH T.
I made a reservation at a completely different location and had to go all the way to the East Island to pick up the truck onmy already busy moving day. They did not include the (essential) dolly and gave me too many pads. When checking in, the employee could not speak English well enough over the phone for me to be assured that I had done everything necessary. They also gave me the wrong return address from the one I had chosen online, making me have to drive a longer distance to return the truck. The employee at pickup location was not wearing a mask. The truck was dirty and the rear latch did not work. I'm extremely displeased by the service I received and will never use U-Haul again. I will actively recommend that friends and family use any other service besides uhaul.Ian H.
The location was incredibly inconsiderate and even aggressive when I requested a change in pickup location. I quote, "Your truck is here, are you going to pick it up or what?!" Despite my requesting a pickup location an hour and a half closer to me. When I picked up the truck the attendant was friendly, but claimed the truck was "brand new" and so did not require a damage pre-inspection, despite it having a lot of surface damage and nearly 100 000 miles on it. I will never use this uhaul location again and would recommend to friends to stay as far away as possible. My worst uhaul experience yet.MARCOS DINIZ C.
Job well done! .... Thank you!Peter C.
The clerk at the â€œdepanneurâ€ was very nice. It took me a few minutes to complete the transaction. Overall, I was well served.Moise G.
Le client n'a pas laissé de commentaire.YOUCEF H.
Le client n'a pas laissé de commentaire.KIM R.
It was the worst experience that I have ever had. I rented a truck at your location situated on 10750 Henri-Bourassa E. at the Shell station. Took down my contact information and called me later during the day to authorize payment on my card by phone. The following day after picking and dropping off the truck. Made payment and adjusted for extra km done. A few hours later during the night I received notifications that my card has been used. Two transactions were charged. I immediately called my bank of the situation. I have never given my card number over the phone except for this one time to rent a truck from a respected company U-Haul. This is how I get paid back. A police report was issued the following day. This morning I called U-Haul customer service. I explained the situation to the lady who answered and asked to speak to a manager. She took down my contact information and assured me that someone would call me back. It is now 7h48pm and I haven't received a call. Please rectify this situation quickly . This is not how a customer should be received and taken advantage of. You do have my contact information and I will be expecting a call. MerciCLEMENT T.