U-Haul representative are great
VIRGILIO M
Customer Reviews for Chevron I5
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was called, do to equipment not being checked back in as returned by staff.
Luis AEverything was wonderful. Good service.
Vaughn Mthis specific location was great and helpful despite the issues with my preferred drop off location. I arrived at my assigned drop off location (Stockton charter way) on time to return the vehicle. The location was full and had sent messages to headquarters the previous day, asking for my preferred location to be changed. Headquarters did not send me any information, therefore when I arrived at Charter way, they would not accept my truck. 8th St was the next closest location, however because my account didn't show up in their system, by the time HQ switched everything over, I was charged an extra $60 (one day rental), despite it being a mix-up at uhaul. The staff at 8th st was helpful and friendly, but uhaul's return process was messy, took longer then expected and ultimately, as the customer, I paid the price. This experience of rental returns was poor overall, but not due to 8th street's services.
Julia HI ended up being charged $140 to rent a truck for one day. I was physically assaulted by an employee when I went back to complain.
Ricky CClean, easy, great support.
MARISA ANothing!!!
Alphonso DAppreciated.
Shane CJust didn't like being told to park it and I'll get emailed a receipt. Maybe in a good area that would be ok but in Stockton, CA…. No…
Paul GRien
manuel eEmployees were very helpful and professional.
DUWAYNE COpen at 8am instead of 10am. Someone is always there and it seems like all you gotta do is is turn on the computer. Just come online at 8am.
Quintin GCustomer service is terrible. The people are not knowledgeable and are very rude.
kennedy jStaff was friendly and was able to check in the trailer quickly.
Bobby PIt was not ez ramp as mentioned in oder
gurbir aYour Employees there are Getto, the Philipino one that rented me the U-Haul said the truck had 3/4tank of gas, when I got in it there was no gas,it was on eplornimous.emty.the white employee came up to me and asked me if I had paper work for the truck,I handed him my paper work and as he was leaving I asked him to look at the gas hand.he said that's not right,he mediately said I'll call my boss,he did & his supervisor said we have to charge him for it.,in witch he was verifying that it was not right.so All I want is my money back on my card for as the Philipino said, falling to put the gas hand back where it was.but I put it back to where it was when I got it. All you have to do is check out the milage and you can planely see that I'm right.it was empty when I received the truck.thank you very much, I have never had a problem with any U-Haul company ever.(please return my cash.)(sincerely William H.Mitchell sr.)
william mThe service was great, my only concern was with the person who attached the coupler to my hitch. It came off after I left.
Fredric MWas coo! I was in & out! Did what i had to do, & dropped the trailer off next morning! Easy-Peazy Thanks
Matthew PThe gas level is under the personal location mark and i take a picture and show the guy before leave the location he said fill and back with the same level im drive the truck just 15 miles and i fill 3 gallons of gas when the im leave the truck in the location the personal change and them said is underlevel of the contract im explain and show the picture in my phone and dosen't recognize my true ,so them charge me 28 dollars more on my Credit card and is not fair
Daniel DLove that it’s around the corner from my house don’t have to drive down to hammer lane or Manteca 🙌🏽🙌🏽
Ramon AKeep providing excellent customer service and taking pride in what you do. It really shows!
MARCUS KIs nice guys
Mario JI got a truck & when I got a block away I noticed the check engine light was on & went right back in less than 5minutes. I was told that I would have to pay for that truck & rent another It's not my fault that they are not inspecting vehicles I feel like I should get a refund. A senior citizen being taken advantage of
Daniel TSo grateful that there were no reservations & I was able to rent one at the spot. When I said that I needed it as soon as possible, Dave P made it possible; he even ran to pull the truck out for me.
sarita fSuper easy. Glad this exists.
natalie pI made the reservation online and click no to all the add ons. This location added a much on and didn't tell me til I brought the rental back and said I have to pay them.
Corina FI had to take the truck home and wash the windshield. Other than that Picking the truck up and dropping it off was very easy.
Stephen GEasy and fast, I moved and some hours, thanks.
Cristian DNothing! Excellent service! They got me in and out really quickly.
Tanisha MThe employees were very nice and courteous!!! I was in and out quickly.
Leonecia LThanks for your service.
CARLOS GWe were given a reservation and on the day of us picking up our uhaul to move to another state we were told morning of! that the truck was dropped off at a further away location which ruined the start of our move. Then we were told that the drop off would be left to be on an open contract to drop off at any uhaul but that also was not the case. We received an email saying if we didn't take it to a specific location which was also out of the way , that we would be charged fees. Very disappointed in the comply and the unhelpful workers.
vannesa tIt’s a gas station, not much can be done about this location.
Allen LI will come back because of Steven's quality customer service and attention to detail. Thank you Steven.
Julie CExcellent customer service.
Timberlynn SThe representatives were extremely helpful went above and beyond to get me checked in and out in a timely manner. Thank you all for making my moving experience easy.
Nancy EI was supposed to pick up at 11:30am. U rescheduled me for 2:45pm due to no return of the truck by someone else. It was a big inconvenience for me and my helpers that had to rearrange their schedule at the last minute.
PAULINE RSteve and his staff are always please and helpful.
ANNGEE JI rented a 10 foot truck why did it not have a loading ramp?
PAULINE REverything went well we like the close location off the freeway. Both of your guys had great consumer serves an helpful .
Glenda SFriendly, professional service! Quick and easy process ! Very satisfied !
brenda hNonthing! They are all so friendly like family! And professional!
kellen jNothing everyone was really nice
Debra SGreat customer service!
ETHEL Sneeds a security guard
NATHANIEL VEverything pertaining to my rental was excellent. However, the only issue to improve on is having more staff available as to not have long wait times for an employee to clock-in and handle the return of the rental and ensure that all staff knows how to handle the rental from beginning to end. Thank you for having great customer service and explaining things in detail to make sure there were no issues or misunderstandings.
MARCUS KMy reservation was changed a few hours before it was scheduled to begin. I had already planned all of the logistics as far as what time to leave when the help should arrive and so on. You switching it last minute negatively affected my plans and was not in line with the original agreement I made. I'll never use U-Haul again.
MIGUEL R