Customer Reviews for Shell Lynnhaven
(U-Haul Neighborhood Dealer)

Évaluation :

4

Muy bien el sitio donde dejé el camión

Évaluation :

5

Good customer service

Évaluation :

5

Receipt please thank you

Évaluation :

3

Again was not an U-Haul location. But I was able to drop box the keys. Although they didn't check the back and clear my trolley and blanket drop. I had to call and get that fixed. Also I dropped at night before. They said drop was next day. Customer service was amazing helping me.

Évaluation :

1

Don't have shady gas stations as places of rental. We return the truck the same day we got it but we are being charged for a truck that was "missing"

Évaluation :

3

The location was convenient and saved me on mileage but, I was disappointed in the cleanliness of the cabin

Évaluation :

2

Employee did not Impress upon me that he knew his job duties upon returning a rental. I assisted him in removing the word lock from the key drop box so he could apparently verify what I told him - I dropped the key in the box. Additional training should be in his near future.

Évaluation :

1

Get the guy a computer to checkout the trucks...and teach him how to listen to/speak english. That guy was using a phone to check the truck out, entered a drop off location over 300 miles from what we told him, didn't explain that he added days to our reservation that then added more cost, did not explain the overall cost prior to asking to try to sign my name on a stupid phone (that made my signature almost unreadable), and didn't note anywhere that we could see that the truck had a giant rock chip hole in the middle of the windshield. And your app would not work when I tried to report the rock divet and upload a picture (as required) so I had to mark it as acceptable. It started our rental experience as very questionable.

Évaluation :

2

Mileage on truck was broken and incorrect, the staff was discriminatory and rude

Évaluation :

1

We received our truck, but didn't receive any of the other equipment we reserved before hand. We were sent across town to a different location and told we could receive equipment there. When we got there I was told to call someone to have my equipment released from the other location. On that phone call I was told I had to call the Uhaul hotline to get equipment released and refunded. When I called the Uhaul hotline they said it had already been refunded and released. Then the staff I worked with on getting my reserved equipment at 4950 Virginia Beach Boulevard thought there was a technical issue with payment when there wasn't. They're manager worked with me on getting equipment I should have already had 45 minutes prior, and then told me she couldn't give me all the equipment I reserved because other people at the store reserved there's - to which I responded I reserved mine as well and was told I could come here and get it. It took 1,5 hours to receive everything I needed which made me 30 minutes late to be present for movers at my address. Also caused issues with getting my truck weighed empty before a 4 hr drive to North Carolina. I was made responsible for issues that should have been taken care of for the services I paid for. Worst experience ever at locations in Virginia Beach! Side note- there were lots of frustrated customers in line behind me also waiting to get their equipment at 4950 Virginia Beach Blvd.

Évaluation :

1

Unprofessional: I dropped off the truck two days later, and she charged me 25 miles even though I only drove 10. I'm extremely dissatisfied with that, and she's going to the gas station where they rent Uhauls.

Évaluation :

1

Not only was the location horrible but the truck itself had not been cleaned or maintained. It had several warning lights on the dash it was dirty and on top of all of that the guy scammed me out of money by charging me for a fueling service when I have pictures showing I turned in the truck with more gas than it had when I took it. Total scam artist won't respond to messages or calls. Done ever use this guy.

Évaluation :

1

Took forever to get paperwork straight, rented an enclosed trailer. It leaked, steady flow of rain water and lights didn't work. Half way on my trip, at night some driver informed me of this. Now my wiring was checked and passed from a different location. I also asked the attendant to make sure lights work at rental location

Évaluation :

1

Location checked in wrong customer and my truck was not available. Second truck offered was parked in the mud and couldn't be moved. Only avaliable truck was the most expensive option avaliable and nothing could've been accommodated price wise. My spouse already left to help begin moving so I was stranded with the only option paying for a bigger truck. On return, associate at location said he will take care of it but never checked me back in.

Évaluation :

3

I had to drive another 4 miles to return the truck to this location. I found out after dropping the truck off I was charged for the extra miles. I was charged for milage picking up the truck and returning the truck. I placed a phone call complaining about the extra cost and have not heard back from a UHaul repersentive. I am not happy

Évaluation :

3

I did not get a receipt for my return until later. I was concerned that I could be over charged or that someone might use the truck even though I had returned it.

Évaluation :

3

UHaul hours published on the UHaul website are not accurate. I would have given a "below average" rating had the attendant not been so helpful and the store manger making it work out over the phone. I wanted to do an in-person/counter check out. This location said they provided that and upon arriving that was not possible as the UHaul person was not there. I could not do a remote check-in either as the clerk tried to help with that and apparently the reservation was locked into "counter". Clerk called the store manager and hey made it work out, but after I left - much later than planned - I didn't have a paper contract. They also told me I needed to return via remote check-in. I took a picture of the dash/mileage. Once I was able to review the emailed paperwork that came through, I noticed that the contract stated the gas was dispatched at half, but that is not where the gas was when I departed and I have photo proof. After calling customer service to to inquire, I was told that I could return at the same level and dispute further charges or return at half and dispute the extra gas. I elected to return at half and dispute. During remote check-in, via the iPhone application, the app crashed during the check-in process. After relaaunching the app, there was no indication I rented - no existing rentals and the truck did not show in past rentals. I was left having to call the customer service line again, wait for a representative and then ensure the vehicle was checked-in. More of my time wasted. The entire experience, from start to finish was horrible. Last, the inside of the cab had all kinds of grass and dirt on the floor boards that I cleaned up when returning to ensure that I wasn't held responsible. I did speak with a customer service representative with respect to my dispute on the fuel issue mentioned above. I will apparently be contacted in 3 business days regarding dispatched fuel.

Évaluation :

2

They did not process my return of the truck which then had UHaul calling me nearly 24hrs later asking when I would return the truck. Then when they finally did process it, they charged me almost $15 for 3 gallons of gas when I only drove the truck 12 miles and returned it with the same amount of gas as when I got it. Maybe even more gas because I put a little over a gallon of gas in it to make sure it would still be at the same level.

Évaluation :

1

There is no indication where you are supposed to drop the vehicle and no drop box for the keys. I ended up giving the keys to the guy who at the shell gas station who I hope was supposed to take them. Feel free to have some instructions for people. Just awful.

Évaluation :

2

It took me over 40 minutes to get the rental, after having done all the online setup. This gas station location had a guy that was taking personal calls the enitre time.

Évaluation :

2

They didn't have the dolly or the furniture pads in the truck. Ended up driving an hour to get them. Person at location was not very helpful.

Évaluation :

5

I loved the return process online. Easy instructions and very fast

Évaluation :

1

Make sure you give me all my equipment. There was NO tow dolly in the back of the uhaul. Ridiculous !