Customer Reviews for Shell Newton
(Concessionnaire U-Haul dans le voisinage)

64 évaluations

565 Newtown Rd   Virginia Beach, VA 23462

(757) 499-4412

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 7h30 am à 11h pm

Services dans cet établissement :

Pour nous contacter

(757) 499-4412

565 Newtown Rd
Virginia Beach, VA 23462

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 7h30 am à 11h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything went smoothly at pickup!

Jimmy H. 
Évaluation :
1

someone concerned about people renting equipment. Asked about gas milage was told to go online to U haul website. Asked about unladen weight was told it's on your contract. Cab was not cleaned. when I turned blower for ventilation it smelled like cat P. couldn't use air with out opening windows. Truck was great. will rent from U Haul again, but not if I have to deal with this location.

ROBERTTHOMAS O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUAASA MILLER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH ANTHONY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashtin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabetha E. 
Évaluation :
1

Clean the cab. I found a pack of cigarettes, empty chip nag, and empty sauce packet. I ordered a utility dolly which was not provided and now I have to call and get a refund. Very disappointed in this location and will not pick up from there again.

Suzanna A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
5

Very helpful. When the mobile app wouldn't work to obtain the truck, the Uhaul rep immediately knew what to do and had me going withon 10 min. Fantastic.

Justin B. 
Évaluation :
5

Excellent service à la clientèle

JOHNTHOMAS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELMANLEY W. 
Évaluation :
3

The only problem I had was with the u haul website. We were trying to add time for our truck and the website would not let me into the account or make an account. It kept giving me an error message. And I called 1800 gouhaul and sat on hold for an hour before I hung up. Very terrible experience. The store we got the truck from was great

JUSTINJONATHAN R. 
Évaluation :
5

It was fast and the clerks were really nice.

Lisa D. 
Évaluation :
2

Poor customer service.

Rachel C. 
Évaluation :
3

I had a horrible experience with uhaul and I will never use them again. My truck was not ready when it was supposed to be, I had to drive 20 minutes to a different location. I wasted an hour of the movers time that I had to pay them for because of uhaul incompetence.

Rachel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise B. 
Évaluation :
3

I was called 2 days prior and told I could not pick up my truck at the location I scheduled and needed to pick it up at this location. They did not have the dollies I reserved and I had to go to the location I originally scheduled to get my dollies.

Ronald F. 
Évaluation :
1

Absolutely horrible service. Truck was already booked and paid for, store shop worker had to have me enter credit card information on his personal phone in order for me to rent uhaul I find this very unacceptable.

RAMONANTHONY F. 
Évaluation :
2

The. Customer service at the pick up location was unacceptable.. I was at a shell gas station and had to read my card info on a cell phone

Jessie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla B. 
Évaluation :
4

The truck had dog hair in it.

MELISSAANN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice W. 
Évaluation :
5

They charged me for gas and I brought the truck back on a full tank of gas. That's the only issue I had with them.

SHARHIRA M. 
Évaluation :
3

Make Sure The Employees Inside The Gas Station Know How To Talk To People

Kshanja B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

GreAt

Shakia B. 
Évaluation :
1

Clean the truck out it had boxes and trash on the floor that I had to clean up myself

Jermaine B. 
Évaluation :
5

Actually, they did a pretty good job. I made the reservation around 8:30 AM, maybe even a little later, for a 9 AM pick-up. So I didn't really expect the vehicle to be totally ready at 9 AM, but they did a nice job of getting it together on the fly without a whole lot of hassle, and when I got done with the vehicle they checked me in fast also. I appreciated the way they worked with me on unreasonably short notice.

Frederick G. 
Évaluation :
1

Worst experience I've ever had with a moving truck company. First and last time I'll ever go to uhaul. The pick up location was a shell gas station and the one employee running the store had to also help us in between other customers. The whole process took an hour to pick everything up and even though I had made my reservation a month in advance, they still didn't have everything I needed. The truck was left in a disgusting state. Food and drinks left in cup holders, crumbs all over the seats. We had to clean up their garbage and wipe down the entire van before we could even sit in there. 2 days into my trip to my out of state move, they charged me over 200 $because someone else had an auto transport in my name and turned it in somewhere else. No idea how that could happen when at the time, I still had the auto transport with my car on it and hadn't even made it to my new place yet. The woman was supposed to fix the problem and get back to me and still has yet to do so and the money they took has not been refunded. Never again.

Katherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTERDOUGLAS R. 
Évaluation :
5

Ne s'applique pas

Eric L. 
Évaluation :
1

Have them do a walk around and document damage prior to customer taking it. They did not do that for us and are now accusing us of damage we did not do. His only course of action was to show us a picture of the truck on 9/22. (We rented truck on 9/27) We asked if itd be rented since then and he said yes... So what good does that do? Poor service. Will not be using Uhaul again. We also got an email stating they would be in contact for the damage (which was to the roof and had glue reminents from where someone had tried to fix it). Such bullshit.

CHADTHOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah O. 
Évaluation :
3

N/a

JAZETTEKELLY W. 
Évaluation :
3

Great experience

JAZETTEKELLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yogi P. 
Évaluation :
5

Excellent service à la clientèle

Sandra N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonard N. 
Évaluation :
2

Make sure the vehicles are in good safe working condition before you rent them to people!

Sharika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vibhor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goutham Ganesh S. 
Évaluation :
3

Too far from requested pick up location for starters. There were two U-haul centers that were closer that I am certain had the trailer we ordered - that doesn't include all the satellite sites. Gas station was busy and the guys working needed to prioritize the business vice the rentals. Didn't know much about the trailer and weren't very helpful with hooking up

Miguel G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

5 hours waiting on a trailer that didn't come there so had to drive out my way after waiting 5 hours at the place for it

Benjamin D. 
Évaluation :
1

I had requested the uhaul for 24 hours but I ended up only needing it for 2-3 hours. So I called the location at Newtown and asked them if I could bring it back early and I asked if I brought it back early would I be issued a refund since I didn't use it for the full 24 hours, they said yes but I just got my receipt and I was still charged for the 24 hours. I would still like a refund. This is very inconvenient and considering I already have a lot to worry about with the move this is adding to the stress and should have been taken care of already.

Tia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahesh N. 
Évaluation :
5

Bhavin was great to work with. Will use again.

Frederick G. 
Évaluation :
1

Waited forever over twenty minutes was

Krystal W. 
Évaluation :
5

Really good customer services, I would recommend my friends and family!!!

JOHN THOMAS S. 
Évaluation :
1

I did the online pick up and it wasn't working. I went inside the empty was nice. They were able to help me. The van smelled horrible. There was a very strong smell of cigarettes. Once I returned the van I had issues with turning it back in. I had to get gas in the van and the gas station/uhal location had issues with taking debit cards. I waited around for about 45 minutes and then at the end of the day I was charged extra.

OLGA BERENICE H. 
Évaluation :
2

While I completed all the paperwork on line from my phone, the attendant. Almost forced me to enter my credit card number into HIS phone. Can not conduct business off someone's personal phone. I ended up paying cash. The trucks rear view mirrors would not stay in position so had to have another persons visual guide as truck was backed up.

CECILIA FISHER F. 
Évaluation :
3

Had to wait for 30 minutes before getting the key because the person who handled that wasn't there.

Amanda G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cesar N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KELLY A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marquite B. 
Évaluation :
1

I normally go to a real Uhaul location. But Google? I had to wait till the girl get her, i guest manager on the phone. Then she gave me the phone and said it will ring in 2 minutes. The phone ranged and the guy went over the contract. He told me to give her the phone and she will give me the key. OMG...the truck was so raggady. The driver side mirror kept tilling down. I had to wipe it down my self. It needed a front in alignment. Inside the back of the truck was. Sooo dirty. Paper and trash. And the nerve to state on the sticker in their 25 $. Fee if you leave it drity. Their was no one to go over the truck, like the real locations, it had little round x stickers all over the truck where it had dints and marks. That was the was the worst Uhaul experience i ever had. . It's funny you ask what can be improved for the next customer? Stop letting that location use your name. Signed, NOT HAPPY.??

Sandy P. 
Évaluation :
5

Thank you! Great customer service!

Tatiana P. 
Évaluation :
1

Customer had park trailor ...pay in cash and payed a deposit in cash cant get it until monday and it suppose be there in cash never got it back

Christopher W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhavinkumar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Y. 
Non reviews have been submitted for this location.

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