Customer Reviews for Shell Newtown
(U-Haul Neighborhood Dealer)

Évaluation :

3

Headlight was missing and no gas in the truck

Évaluation :

1

Worst experience ever accused me of stealing a Uhaul because the carrier didn't check it in correctly won't ever do business again

Évaluation :

3

the mirror on the truck was broken the molding on the door was off

Évaluation :

5

Merci

Évaluation :

1

-If the equipment reserved is not available (appliance dolly and blankets), communicate that to the customer. Don't wait until pickup. -Clean the uhaul cab out. -Fill the tank full so it is ready for use, instead of leaving the tank at 1/4 from the previous customer.

Évaluation :

5

Return was fast and easy beyond belief. Continue to provide the above average Customer service.

Évaluation :

1

Change your system

Évaluation :

1

Need breaks

Évaluation :

1

Firstly, I filled out all the pertinent information out online and checked-in online. The location had me redo everything on paper and it quite honestly felt sketchy. The location was a very unclean gas station in the ghetto. There were empty heroine and crack bags on the ground outside of the gas station and near the Uhaul trucks. I bought a soda and didn't notice until later there was a thick dark liquid on the top (disgusting). The truck wasn't any cleaner and it ran very poorly...top speed 50, braking distance felt like a mile, and they smelled like burning rubber when applied. I had to speak with the manager via the locations landline to go over initial driving requirements, but nobody showed me how to use the vehicle, especially the parking brake. They informed me I needed to refill the gas to how I received it...they gave me less than half a tank and later told me to fill it at least halfway...telling me one thing in the beginning and something different later is not good practice...the vehicle had less than half when I received it, so I gave it back at the same level. Gas plus mileage for a simple local deliver seemed odd. I had never been in this area before, and will be coming back frequently; I'll definitely be investigating other Uhaul locations, and quite possibly Ryder or Enterprise. I later had to visit another Uhaul store for boxes and tape, had this location been open as early as the one I rented from, I would have gone there...the location I didn't rent from was professional, clean, and I overheard an employee explain to customers how to use the equipment. Overall, I will NEVER use Shell Newtown again, not for gas, not for convenience store items, and definitely not for a Uhaul rental.

Évaluation :

1

Over charged my account

Évaluation :

5

Smooth, easy drop off.

Évaluation :

3

have more lighting and not so many people just hanging around in front of the store.

Évaluation :

5

Truck was perfect

Évaluation :

5

GREAT

Évaluation :

2

I dropped off the unit and no one woudl come out and check it. No one could give me any type of paperwork that I returned the unit in good condition. This is a awful way to have the drop off. The units should be checked and the customer should receive a paper of that fact. They did not my account after I repeatedly asked for something that noted the return.

Évaluation :

3

Thank you Able to get my task complete and van back to site within the time allotted. Would use again

Évaluation :

2

1. Make sure all equipment is in working condition. 2. Double check the equipment before renting. 3. Repair all problems if there is a complaint before the vehicle leaves the premise. 4. Do rent substandard equipment 5. Make sure all equipment is attached properly and double check equipment.

Évaluation :

2

Staff could only answers " it's all on line" to any question. Had to call off site for the rental and speak with some one on the phone who was talking to someone else in the back ground. Very confusing

Évaluation :

4

Check in process was long and confusing. Completed the check in online but when I went inside to get the keys I had to wait for the person working to call the manager for me to speak with! If I knew the check in would be so long I would have added time.

Évaluation :

2

Busy convenient store with just one worker. Had to hook up myself , use their phone to take pictures, and wait in line with store customers for service? Get home and take more correct pictures because attendant didn't know what pictures were needed?

Évaluation :

2

Gas station location, employees are nice but the gas station is too busy to rent out a vehicle. Waited at least an hour while they had ambushes of customers.

Évaluation :

1

They over charge by saying I returned the van back at 5:30pm, when I had returned the van earlier because I had to be somewhere by 5pm. The attendant never checked it out before or after I checked in. He only asked me if it was damaged and said I'll get an email. Which came two days afterwards and I was charged twice. Don't go there they will rip you off.

Évaluation :

5

Manager at this location was very great n nice to customers

Évaluation :

3

Clean out to prevent the spread of Covid-19 and any other air Bourne diseases

Évaluation :

5

No improvement

Évaluation :

5

Great fast service when returned equipment Thanks

Évaluation :

5

Process was quick and easy!

Évaluation :

1

I had a 3:30 Appt.for pick up. It was a very busy tinyconvenience store . No one to help me, the cashier couldn't help me and didn't even know I was coming. He had to call another man and he put me on the phone with him… to take my credit card.. baby screaming in the background, it seemed very shady. Then he hung up and I waited for half an hour for him to call back. Then I waited another 40 minutes while he said he was driving to the location to let me do the pick up. It was a joke.. no one knew what they were doing. The most unprofessional experience I've ever had. Horrible.. I would never recommend this place as a pick up or drop off point. It was so unprofessional I was afraid that the tires were not inflated or checked before I took the equipment off the lot. Never game me paperwork or let me see what I was signnng. Just said it would be emailed to me. Asked for a registration … they said it will be in the email. It was not .

Évaluation :

1

I was charged an extra fee when I returned the vehicle with more than the gas and on the same day so don't understand extra charge will not use U-Haul again

Évaluation :

1

I rented the equipment for a 4-hour period and returned it 15 minutes late. I received an e-mail receipt informing me that I would be charged for the 4-hour period, mileage plus an additional 24-hours. That topic was not discussed when I returned and handed in the key and asked if we could expedite the return. I was told I would receive confirmation of return within 1-hour.

Évaluation :

5

Keep providing excellent service 👌

Évaluation :

5

All good 👍🏾

Évaluation :

5

The people were friendly and vary helpful.

Évaluation :

1

Truck seemed like it was going to explode when slowing down

Évaluation :

1

The truck was not available at the time reserved for. Had to wait one hour and forty five minutes.

Évaluation :

1

A bad experience all around. Arrived at 7:30am for pickup and no one was in the office for 15 minutes. Although I was first in line when doors opened, he helped other customers first with non-Uhaul items (this is a gas station). Was not familiar with Uhaul app which was used to process me even though I had done on-line check in the evening before. Had reserved pads but was told none were available. Got out of there 35 minutes late. Truck had garbage in the cab from prior use. Called about 5 hours into reservation said I would be late in returning vehicle; he said "no problem". When I returned at 3:30pm which was 2 hours after deadline, he said he would have to charge me for 2 days including double the insurance and dolleys. I was very angry and said I would dispute charge. Called Uhaul to dispute and was on hold for 45 minutes and then rep disconnected me after being put on hold. Finally got someone to help me and ended up getting second day items removed. Very poor customer service.

Évaluation :

1

Made a reservation online for a 26' truck, furniture dolly, two appliance dollies, and moving blankets. Upon getting there to pick up the truck, I was informed there were no dollies or blankets. I had to call another Uhaul location to go pick up dollies and blankets. Making us run late on moving, and creating issues all around.

Évaluation :

1

Teach employees a little more about customers service. Helpful tips, respect, convenient contact personnel and number.

Évaluation :

1

Went to pick up one size. Wasn't available. Wasn't warned ahead of time it wasn't available. Was charged for larger size due to poor customer service and an overwhelmed clerk. A heads up to customer that says items aren't available abs perhaps due to those errors not faulting the unsuspecting customer with higher fees would be a start to improve service

Évaluation :

2

This location is a run down convenient store/gas station. However; the owner was helpful and made the process easy.

Évaluation :

5

Best customer service

Évaluation :

4

Super easy transaction!

Évaluation :

1

The van was filthy with pet hair, leaves and dirt. We ordered 12 blankets and they only had 3. The guy who did the check in said he wasn't going to charge us and instead the $10 was included in the final receipt. I called to ask for a refund and I waited a long time just to be told that I need to drive back to the gas station and ask the owner to get a refund. I'm moving today and I can't drive back so I'm out of$10. Not pleased at all.

Évaluation :

1

Clean out the inside of the vehicle. There were chunks of dirt on the inside front console and cigarette packets on the side of the door.

Évaluation :

2

Attendant did not bother to show vehicle. Completely uninterested, simply worried about getting his charge approved.

Évaluation :

2

I got a call the night before that I would have to change my pick up to a location 30 minutes father away. On arrival, they had none of the items I had pre-rented (dolly, moving pads) and the gentleman helping me, though very nice and trying, wasn't able to help at all. He just told me to go to a different location and check there. I arrived at the 2nd location, no dollies and it took over 30 minutes just to get 3 packs of moving pads.

Évaluation :

3

This was a busy gas station/convenience store with ONE clerk. The clerk was helpful, but he had to squeeze me in the few times that there were no customers in the store. I get that UHaul is trying to make more locations convenient, but I would rather drive a little farther and get better customer service!!

Évaluation :

1

I ordered online and added 1 dolly and 1 appliance dolly. Neither items were in the truck when I picked it up. It was my fault not to check to make sure before I pulled off. So, when I returned to pick my 2 dolly's up they tell me I have to go to another Uhaul down the street to receive them but when I got there it was an additional $18 which is crazy because I ordered this online and should have been placed in the truck to begin with. Second why was my 20' truck $100 deposit and yet I still have no return in money??? So, what they did was charged me twice for the dolly's which was included in my online order. That's not right!!! I will be disputing this and calling the BBB unless I can receive a cash receipt of what exactly costed $100.

Évaluation :

3

The truck was ready but it was not very safe to drive. It needed an alignment and felt as if it was going to fall apart as we were driving. Maintenance is needed on this truck. We also ordered 5 dozen pads and only received 1 from the location (which was relocated as well the day before). I had to drive to another location to pick up the other pads.

Évaluation :

3

Truck needs a alignment it was all over the road very dangerous

Évaluation :

1

The operator was occupied with counter sales and handled our transaction on a piece-meal basis. It was a very chaotic experience, renting a van between lottery ticket sales and I was anxious to get out of the store. When I brought the van back, I filled it to the level when I checked it out only to find the contract showed a higher level- this is my fault for not going over the contract during the initial purchase mayhem. I took a picture of the initial odometer & gas level but what is on the contract is binding so I paid the additional fuel penalty. I got a link that allowed me to verify the condition of the van and adjust the gas level at the time of the rental which I did but apparently it did not register. I would not recommend this location to anyone & am considering BBB and consumer protection referrals.

Évaluation :

1

The person who is supposed to be keeping up with the equipment does not. I received the truck with ash and old food in the cab, the cargo area was dirty. Unfortunately I had to accept this truck because it was the only one available due to my original reservation being changed because a truck was not returned on time. The attendant didn't even know where the keys were and it took him 10 minutes to find them on the key rack next to him.

Évaluation :

3

The truck did not have AC thats why we turn it in on 7-1-2021 and I did not receive a final invoice.

Évaluation :

5

Everything went smoothly at pickup!

Évaluation :

1

someone concerned about people renting equipment. Asked about gas milage was told to go online to U haul website. Asked about unladen weight was told it's on your contract. Cab was not cleaned. when I turned blower for ventilation it smelled like cat P. couldn't use air with out opening windows. Truck was great. will rent from U Haul again, but not if I have to deal with this location.

Évaluation :

1

Clean the cab. I found a pack of cigarettes, empty chip nag, and empty sauce packet. I ordered a utility dolly which was not provided and now I have to call and get a refund. Very disappointed in this location and will not pick up from there again.

Évaluation :

5

Very helpful. When the mobile app wouldn't work to obtain the truck, the Uhaul rep immediately knew what to do and had me going withon 10 min. Fantastic.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

The only problem I had was with the u haul website. We were trying to add time for our truck and the website would not let me into the account or make an account. It kept giving me an error message. And I called 1800 gouhaul and sat on hold for an hour before I hung up. Very terrible experience. The store we got the truck from was great

Évaluation :

5

It was fast and the clerks were really nice.

Évaluation :

2

Poor customer service.

Évaluation :

3

I had a horrible experience with uhaul and I will never use them again. My truck was not ready when it was supposed to be, I had to drive 20 minutes to a different location. I wasted an hour of the movers time that I had to pay them for because of uhaul incompetence.