Évaluations des clients Shell Rapid Lube

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shell Rapid Lube

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MG Cabinets L. le

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My employee filled up the tank before returning the uHaul (yes, I have the receipt), but was still charged $42.50 for gas. Additionally the employees were rude, and initially refused to let my employees pick up the uhaul that was rented on a business credit card because their name wasn't on the credit card. Of course it isn't! This is a business! I would not make my employees pay out of pocket for a delivery! We rent u-hauls often for deliveries, and I am disgusted by the way we were cheated and treated like thieves this time for making the mistake of doing business with you.

Collette A. le

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Le client n'a pas laissé de commentaire.

sloane A. le

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These employees at the Albuquerque service station were not trained to hook up the trailer to the U Haul truck...it took 4 men until they were able to do it, and when we got to LA, the U Haul employee there had to struggle and use a wrench in order to dislodge the chain which was hooked up incorrectly. Scary business! We were told that this was where we had to pick up our truck & trailer, we had no options.

Antoinette L. le

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The store was fine and the equipment was fine. What was not fine was being overcharged for trip insurance I did not want. Then being told sorry we cannot take it off until you return the rental. Then still being charged for it. Scam!!!! We specifically opted out of the insurance when reserving online.

Kaili H. le

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Couldn't operate the system. Didn't go over vehicle at all. Everything was app based, and they were not helpful with truck instructions.

Kristy H. le

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Le client n'a pas laissé de commentaire.

Peyton I. le

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DO NOT ASK THEM TO FILL THE TANK BACK TO WHERE IT WAS RECEIVED AND THEN CHARGE THEM OVER $60 ANYWAY FOR FUEL.

Kyle P. le

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Same for returning the vehicle. At least, I understood that I was returning a vehicle to a subcontractor. I would have rather returned it to a actual uhaul business.

linda G. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Julio and Dylan were extremely helpful !

Christian G. le

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Julio was great. He made us feel comfortable & we were important to him!

Nelson B. le

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Le client n'a pas laissé de commentaire.

Georgia H. le

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Le client n'a pas laissé de commentaire.

chad K. le

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Perfect location and the guys are very polite and knowledgeable. I definitely will rent again

SANTOS F. le

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Le client n'a pas laissé de commentaire.

Judy M. le

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Please do not force me go through all the pages of options of selecting moving supplies, moving help, etc when renting a trailer. I could not directly rent from the UHaul location; instead I had to stand there for 20 min on the computer.

maria P. le

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Great service and excellent customer service from the staff

Patrick M. le

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check in the back of the trailer for the dolly before leaving, had to drive back.... no big issue.

Jon D. le

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Did not have all the items I had prepaid to have. They were helpful to substitute trailers and send me on my way even with the computer system at U-Haul being down that morning.

Bobbie C. le

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Customer service was terrible. Had to help Julio hook up my trailer as he was trying to force into the ball. When I dropped off he was only person there with all bays full of cars and he had a very bad attitude. I will never pick up here again!

Erik F. le

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Le client n'a pas laissé de commentaire.

Ellen K. le

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Representative on phone nationally were very helpful, and at location as well, excellent service, THANK YOU

Edwin F. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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set up and received a confirmation for a corporate uhaul store with hitch sales capability. When I arrived at the San Mateo store I was greeted by a arrogant man behind the desk. Keeps calling me "boss" Says I screwed up and went to the wrong location and then told me to get my gps out and read off a address. The Quick lube location does not sell hitch balls. So I had to buy the hitch at Sam Mateo (they guy who helped with that was good). At Wyoming location they had no clue how to hook up the trailer. No clue. And did not have my reservation when I arrived. While standing there my reservation popped up. Gee you think my reservation was at San Mateo. As the car I was towing was at Sam Mateo I limped the trailer (very poorly connected) to San Mateo. At that point all was good with the two guys that helped me re-attach the trailer and load my car. They were great. One seemed like a manager. Between not notifying me about the change in location and the pure arrogant rudeness of the guy at San Mateo and the poor service and knowledge at Wyoming I am not likely to use UHaul again if I have any choice. Trailer was great.

William G. le

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Le client n'a pas laissé de commentaire.

Dominic S. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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I rented my uhaul trailer from this location and during my one way trip I misplaced my paperwork. I called this location to try to find out the location where I was supposed to drop off my truck and whoever answered the phone couldn’t be bothered looking up the information for me. I wouldn’t rent anything from this location again.

David H. le

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I returned the trailer the same day I rented it. Was about 4:40 PM. Why am I being billed an additional day?

Brad L. le

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Le client n'a pas laissé de commentaire.

SAM H. le

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Great service!!!! Man the guys were fast and super helpful! Way to go!

kayle A. le

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Le client n'a pas laissé de commentaire.

Joette C. le

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Le client n'a pas laissé de commentaire.