Évaluations des clients Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shell

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evangelina H. le

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Le client n'a pas laissé de commentaire.

Janae P. le

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If I had known the pick up location was a gas station and not a Uhaul store I would've never agreed to get my equipment from there. The location was terrible, we were akwardly standing between gas station customers to get the truck, the guy was rude, the equipment was dirty. It was really bad.

Briana S. le

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Le client n'a pas laissé de commentaire.

Bradley H. le

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Le client n'a pas laissé de commentaire.

Feleicia H. le

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the truck that I got was full of roaches dead ones and alive ones they were everywhere...I told the owner and he did nothing about it

eddie R. le

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Bad service with "Ali" I believe his name was. I was trying to go over information with the man to clarify my confusion and he proceeded to believe I was trying to argue with him about pricing or whatever he thought without letting me explain to him my confusion. I repeated to the man that I did not want to argue or had problems with the pricing, I just wanted clarification.Then he hung up on me. I just wanted details on how U-haul operates and how I can obtain it since he and another location gave me different information. I think he needs more training in the way you guys operate your business. Or maybe perhaps he doesnt deserve to be an authorized neighborhood dealer or whatever it is referred to as. I will never use his location again and will let anyone who asks me about locations to stay away from his. His location is at the corner of Interstate 45 and edgebrook/clearwood intersection. I also recorded the conversation and am more than willing to email a copy to someone.

jerelle D. le

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Have the store get better internet and knowledge on the system.

Vanessa C. le

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Absolutely amazing, fast and understanding!

james L. le

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The truck was not available for my reservation. I waited over an hour to find a truck that was ready. Your reservation (over the phone) system is awful and the customer service reps were uninformed.

Amanda B. le

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First, I was told my reservation was at 8550 gulf fwy, 77017 and not only was the guy there incompetent, but he said my reservation wasn't here, I had to go somewhere else. Then, there was no signage indicating where the actual uhaul store was. While I was in the tiny shell store, he kept stopping my transaction to help other real shell customers buy their cigarettes and gas. He was not aware that you could use the card saved during the reservation which caused a bit of a situation for me as well. The truck cab smelled of cigarettes, had she's in the cup holders and door handle, and there was something sticky/wet on the floor.

Gabriela M. le

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Le client n'a pas laissé de commentaire.