Évaluations des clients Shenandoah Valley Rentals and Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shenandoah Valley Rentals and Storage

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Randy S.
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Good location, super professional staff made the pickup and drop off very easy with no worries. Will use them again for sure.

Bj L.
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Le client n'a pas laissé de commentaire.

JAMES C.
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Le client n'a pas laissé de commentaire.

Allison S.
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Le client n'a pas laissé de commentaire.

dallas R.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

Benjamin W.
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Arrived at destination after having to push my movers back a hour right at 9AM expecting to be able to get my car off. Was told that the employees wouldn't help and I had to get car off myself, despite not knowing how. My girlfriend and I spent about 30minutes outside in the rain trying to figure out how to remove car as I had movers waiting on me. I had to crawl under auto transport in the rain and finally was able to figure out how to remove car. Then another 15 minutes attempting to get the transport in the spot with no assistance from employee. Was told that the normal person who does this was out of the office, so was left on my own. Employees were pleasant enough but it's a reasonable expectation that assistance would be provided at an authorized uhaul location. This experience will prevent me using Uhaul in the future. This cost me extra money to compensate movers for waiting. Employees did not come to verify truck safe return with me, just asked for keys and sent me on my way. I never signed the final statement post-return, was just charged with no acknowledgement. Quite a miserable experience.

Kevin W.
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Le client n'a pas laissé de commentaire.

Brenda H.
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Le client n'a pas laissé de commentaire.

John A.
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Le client n'a pas laissé de commentaire.

Debra A.
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They had a very difficult time to get the vehicle into the system. We were at this location for two hours before getting the equipment due to Uhaul computer issues. Vey poor system or very uneducated people running these systems.

Travis S.
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This location had great service and a reliable product. Wish more locations were like this one.

Nolan H.
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Le client n'a pas laissé de commentaire.

Calvin W.
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Le client n'a pas laissé de commentaire.

Philippe R B.
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Le client n'a pas laissé de commentaire.

vita B.
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Over charged.

William S.
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Le client n'a pas laissé de commentaire.

ROBERTELDON H.
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THE STAFF MOST HELPFUL

Charles C.
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Le client n'a pas laissé de commentaire.

Scott E.
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We needed the truck in Harrisonburg, but had to drive to Fishersville to get the 20 foot truck. Closer location would have been better.

John A.
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Le client n'a pas laissé de commentaire.

JAMES R.
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Very kind and helpful people.

Garika W.
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Le client n'a pas laissé de commentaire.

Randy H.
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Upon arrival, the gentleman at the location immediately felt the need to complain that we were "late picking up the trailer" and proceeded to say that "several people wanted that trailer". We were a bit late picking it up; however, we had some vehicle issues that needed attention and, since it had been reserved and funds were being held in our account, we didn't feel that it would be a problem!

Raymond S.
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n/a

Kathy A.
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Le client n'a pas laissé de commentaire.

Raymond S.
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Le client n'a pas laissé de commentaire.

Lloyd B.
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Inviting location, very nice people.

Sam M.
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Le client n'a pas laissé de commentaire.

david L.
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I was charged for furniture pads that were not provided and have sent emails and even made note on the return form about the furniture pads. I was told someone would call me regarding this however I was still charged. Now I have to call and dispute this. So unnecessary.

Charles T.
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Online reservations- awful experience- rerouted twice

ken Y.
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Le client n'a pas laissé de commentaire.

GARY S.
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Le client n'a pas laissé de commentaire.

bob B.
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Le client n'a pas laissé de commentaire.

Barry Q.
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Super nice lady made the rental and retrun extra easy. Very pleased with service and experience.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

Rachelle G.
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The truck was tremendous. However, the individual renting out the vehicle to me had little interaction with me wwhile typing up the rental. She did not explain that mileage is limited, nor did she explain an additional fee for going over allotted mileage. While I did sign and should have read the contract I feel she should have explained the mileage section as well as asking me to sign on the line. In addition I called this location and spoke with this individual with her initially telling me I had no rental at this location. She was able to find the rental after I restarted my name and assured her Inhad secured a rental online and had confirmation via email. When I went into the rental building the same individual once again told me I had no rental and had to ask my name again before finding my rental online. She did check to mlm make certain there was a furniture dolly after I told her I had requested one. When I called back the next day requesting to extend my rental and explained that I was the one that had leased the 20 ft. truck from her the day before she stated that I did not rent from that Uhaul site. I told her I definitely did and she asked my name again and was able to find me online ( there were but 2 trucks at their rental site when I rented the 20 ft. truck with the other being a 15 ft. truck)l. She said that she could usually extend the co tract online but the system would not let her perform this task this time so she would have a Uhaul representative called shortly. One hour later I decided to call Uhaul be6I had heard nothing. I was easily able to extend my rental time via phone conversation with a company representative. I would not recommend renting from this site because of the individual handling the lease. Renting from Uhaul was, at one time, unlimited mileage. We were moving 3.5 hours away from our previous home. It appears that this rental service is now no different than leasing a car for a trip.

Glenda H.
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I like the mobile, after-hours check-in. I think the app is well-designed and (should) provide the proof for the answers I supplied.

Amanda M.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Lee K.
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Very nice people.

RANDY B.
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Friendly and helpful staff. They made sure I was hooked up safely. Easy check out and return. No issues.

Jong P.
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Le client n'a pas laissé de commentaire.

Mathew F.
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when you're quoted a price of $19.99 . you should stick to that price . Not say " I gave you a wrong price . it's actually 26 and change" not a big deal

Christie W.
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Le client n'a pas laissé de commentaire.

Rodney L.
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The process to get your Keys is the worst that I ever seen. The process needs to be told that I will take 20 mins to complete. Worst yet when you are standing in the cold and rain trying to open a box outside. Minus 10 on the Rating of the process.

John A.
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Le client n'a pas laissé de commentaire.

Kyle C.
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Battery Died and had to be replaced before I left for relocation. Caused a two hour delay.

Lukelyn M.
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I would recommend this service to anyone who is planning on moving..

Daniel C.
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Le client n'a pas laissé de commentaire.

susan L.
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When I rented this truck it was DIRTY and I was told NOT to bother cleaning when I returned it. I STILL CLEANED IT! the next day I got a call saying I didn't clean therefore they were charging me more. I explained to the lady what I was told and she told me pretty much I was a liar. I'm extremely disappointed and now have a outstanding bill through uhaul. Terrible business

Jeannie C.
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They went out of their way to meet my needs and to be honest and informative. I live approximately 40 minutes away but would gladly return to this office. Well deserved 5 star rating!!!

Daniel L.
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Le client n'a pas laissé de commentaire.

IAN H.
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Le client n'a pas laissé de commentaire.

Aaron F.
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Le client n'a pas laissé de commentaire.

Angela B.
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Le client n'a pas laissé de commentaire.

Dwight B.
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Le client n'a pas laissé de commentaire.

Harley S.
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Very helpful and decent amount of equipment to rent. Had what I needed when no one else did. Very simple and quick. Appreciate it, will rent from there again.

Larry S.
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Professional staff. Friendly and courteous, helpful, always have what I need whenever there is moving involved.

edwin B.
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very accommodating!

Daniel L.
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There was not much room to park the truck. The name of the business was different than listed, but it was the correct address.

Tamara S.
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Mr. Lacey was in a hurry to get to an auction when I arrived, on time, to pick up the truck. He said that the computer was frozen and that he would enter the information later that day. He never entered the rental which caused problems when I went to return the truck. Mr. Pullum had to call him on Sunday to get the information entered so that I could return the truck.

tim G.
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Very Good Service. Friendly people. Will rent from again.

Brandon D.
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Le client n'a pas laissé de commentaire.

Gregg R.
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Larger selection of trailers.

John C.
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Le client n'a pas laissé de commentaire.

Jill E.
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Our problem was we dropped off on a Sunday and the lot was full of people that were at the church next door. The location was closed so we left the keys in the drop box at 11:55 AM but didn't call the number because spouse dropped off the truck and I had the contract with the number. We did call at 2:18 explained the situation and was told it would be ok then I get a bill for an extra day which I am now trying to get refunded

Cutler F.
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Le client n'a pas laissé de commentaire.

Mark L.
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Le client n'a pas laissé de commentaire.

juan M.
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Very welcoming at rhis location. Super nice upon entering this location. Very helpful. Recommend this location to the general public.

allen T.
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Very unsatisfied with the way is was billed. Will not do this again. Will use Penske like i have in the past !!!!!!!!!!!

Andrew T.
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Le client n'a pas laissé de commentaire.

Donnie F.
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Le client n'a pas laissé de commentaire.

Austin R.
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Le client n'a pas laissé de commentaire.

Angela H.
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My requested equipment wasn't available so I was forced to drive almost an hour in the wrong direction to pick up the truck. I tried to find the equipment closer to me, preferably along the route I would travel on my move. The transportation folks were rude and unhelpful. The location owner was rude when I called to confirm, as requested in my text the day before the move. The equipment wasn't ready and was parked in a way that required the owner to come from 30 minutes away to attach the trailer and move it off the lot. He was very rude. His assistant attached the trailer and I only got about 3 miles down the road before the trailer pulled free, nearly killing me and other people on the road. The owner had to come back (another 30-minute wait) and he re-attached the trailer, but we had to return for another trailer as the brake was engaged and wouldn't release. (More delay). Finally, I got to the location for loading and I was 2 hours later than I should have been, which cost me 2 hours (at $90/hour) of extra labor for the load. Because of the delay, my unload labor was at another job and I had to wait 4.5 hours for them to come do the unload. On returning the truck today, the trailer came loose again (obviously something wrong with the trailer hitch). The return location wasn't open, so my unload crew was gracious enough to come to reattach the trailer, another 30-minute delay.

Malika W.
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The representative was aggressively rude and wouldn't let me speak. Our original reservation was changed around by UHaul from one location go another. The manager at the original location fixed it but apparently didn't key the right amount of days to match the original reservation we made. The receiving location's representative was belligerent and rude when u tried to explain. I will be reaching out to the corporate office to have this fixed as they keep adding fees to the reservation. It's not my personal money but my company should not have to to pay extra for no reason

Hubert L.
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Very friendly people. I always choose this location because of the staff.

Ryan S.
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Was unable to load car on trailer. 2011 Audi s4 is not compatible. Waste of my valuable time.

HUNTER S.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Virgil A. F.
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Originally, I had been scheduled to pick up the truck at your Market Street in Harrisonburg and only found out about the switch when I called that office on the day of pick up. As it turned out text were being sent to my business phone and not my cell phone, so I never received them. The lady at Harrisonburg was excellent, went above and beyond to try and find an available vehicle at her location. Without her help, I would have not known of the change of location. I am grateful she was on the ball and stayed in touch with me. I have no qualms about recommending her office to anyone in that area or who needs a U-Haul rental in the Harrisonburg area. A great representative for your organization.

Robert S.
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I understand that U-Haul experience may be different at each location but I may never use U-Haul again. The man was nice enough when I picked up the U-Haul but that was not the case after the return. I dropped the truck off after hours as I was leaving town for the weekend. Over the weekend I seen a charge to my credit card which had a $25 additional charge for cleaning. After I return I stopped by the U-Haul office and as I walked in, the Lady at the counter asked me "How are you" to which I replied "I'm not happy" without anyone saying anything else I hear a loud and aggressive voice come from an office "He needs to talk to me." Within seconds the man who I rented the truck from emerged from the office and he started into me in a very unprofessional manner stating "first off you said that you were only going 20 miles, you went 40..." I had to interrupted him (felt like I was trying to calm him down) to remind him that I didn't know how many miles it would be, I just told him where I was going and he was the one who guessed 20 miles. Had he asked first what my issue was, as most professionals would do, he would have known that I was not questioning mileage. I had an issue with the charge for cleaning. The only issue he claimed that needed cleaning was that the back of the truck had tiny little leaves that will have to be cleaned out. Never mind the fact that there were Cheez-it crumbs in the cab of the truck when I picked up the truck. I explained to him that it was late and dark when I finished unloading the truck and I did sweep out the truck and I told him that I would sweep it out again but he told me it was to late, that he could not reverse the charge. Here is my views...I rented from Enterprise before, and when you do the vehicle is inspected together. Both of you note any issues so that there are not questions when returned. From U-Haul, he never looked at the truck before he gave me the keys. The fact that there was damage to the truck which I had to note and go back to show him with pictures before I took the truck and the cab was dirty, the unprofessional manner in which he spoke to me and to top it off, I returned several days later to checked the back of the truck and found that it still was not cleaned (took pictures which are dated stamped), so why was I charged if it was not used to clean the truck. I have a guess... He did tell me that they don't make much on the rental (something like $12) so I guess he just need extra money. By the way, no ideal where the leaves came from, no trees with that type of leaves around my house. It would be interesting to know if the people who rented before me were charged for the Cheez-its.

wyllys V.
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Well done

jeff M.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Davif W.
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Le client n'a pas laissé de commentaire.

Noah G.
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People weren't really knowledgeable about what I had reserved and didn't seem to care.

James S.
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NOTHING

Donald L.
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Le client n'a pas laissé de commentaire.

Allen A.
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Great job in every respect.

thomas M.
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Le client n'a pas laissé de commentaire.

Theresa B.
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Being a female it was refreshing seeing/working with another female in renting this trailer and getting it attached to the truck.

Robert S.
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Le client n'a pas laissé de commentaire.

Elizabeth L.
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Le client n'a pas laissé de commentaire.

Larry S.
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Friendly staff. Have used this location previously and will return when needed. No improvement needed.

Robert H.
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Won't be dealing with this location in the future, for anything.

Kenneth M.
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All was good and will use again .

Tonya C.
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Have truck serviced so check engine light dont stay on and worry the customer as to what's wrong and if its gonna break down. Also guy waiting on us talked rude and rushed us out.

Stephen M.
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Le client n'a pas laissé de commentaire.

Shawn C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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