Évaluations des clients Sheppard Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sheppard Automotive

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jessicca F.
Évaluation :

Le client n'a pas laissé de commentaire.

Reyes R.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary W.
Évaluation :

Le client n'a pas laissé de commentaire.

Julie S.
Évaluation :

Your commercials state that your trucks have as a ramp. Ours did not. We had to man handle the heavy tool boxes into the uhaul. Was very disappointed. Also it said the truck would be ready by 8 and the place didnt open till 9. When I got there the man inside redid most of the order so more time was wasted. Also I wanted a different location and the site filled it for a different area without notice that the location had changed. So had to drive more miles which meant more cost.

JUSTIN H.
Évaluation :

Le client n'a pas laissé de commentaire.

Luther P.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG ROBERT M.
Évaluation :

Le client n'a pas laissé de commentaire.

DeAngela G.
Évaluation :

The location was local and convenient, and the service I received was quick and thorough, and the van I rented was clean with easy to read instruction. However, I recommend them to do more thorough exterior maintenance; the seal around the window broke mid-travel.

MICHELLE C.
Évaluation :

The people here were extremely helpful in helping me get the trailer off. I couldn't do it by myself.

Margaret B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lameeka G.
Évaluation :

Le client n'a pas laissé de commentaire.

MADS A.
Évaluation :

The workers were rude and seemed annoyed to deal with the rental.

ROYLENE Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon B.
Évaluation :

The trailer was in rougher shape than we hoped since we had a cross-country trip. We were in a hurry so didn't bring it back, but the lights on one side were not working. Also we were worried about the tires for the trip but they held up okay. We do appreciate the awesome rate the regional manager got for us for the trailer as it was a last minute addition to the 26' Uhaul truck we rented.

Justin R.
Évaluation :

After hours drop off so no experience with agent, but equipment was plentiful and nearly arranged.

Michael E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey C.
Évaluation :

I can not say enough good things about Sheppard Automotive, Great staff, Easy to work with.

tim D.
Évaluation :

Le client n'a pas laissé de commentaire.

Blaise C.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kati V.
Évaluation :

Excellent! After hours contact, great service and communication. Very accommodating!

Pat M.
Évaluation :

Sheppard Automotive is great. The service is quick. Everything always goes smoothly. I've been using their service and U-Haul in general multiple times. I highly recommend Sheppard Automotive.

Elus H.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip W.
Évaluation :

This location opened 5 minutes late. In addition, the worker there did not have the computer ready to let me check out the equipment. After this, there was not anyone that could help me hitch the trailer up to my pickup. No one arrived for over 40 min until finally I figured out a way to get enough leverage to lift the trailer by myself.

Adam P.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan B.
Évaluation :

Customer service was awful at this authorized location. The truck ran fine but was left dirty with sticky drinks being spilled from previous renters around the cup holders.

eric G.
Évaluation :

Everything was excellent to me!Thanks!

MICHAEL A.
Évaluation :

The location was unable to print my documents ( out of ink ) he did email them to me, but I'm a senior citizen and still rely upon paper docs.

johnny L.
Évaluation :

Perfect

Amanda B.
Évaluation :

This location looks like you're just dropping the equipment off in a field. We went to turn in the keys (not after business hours either) and the office was locked. We had to wander around the property and found a group of older gentleman standing behind a fence next door and one of them said that we could leave the keys and they would turn the truck in. It seemed very sketchy so much so I called to verify that it was legit and to let them know we had left the keys with a man who claimed to work for UHAUL but we had no way to verify that. The field we left the UHAUL in was all muddy but thankfully I wasn't charged for that. I wouldn't recommend this location. The man we left the keys with was very nice but the whole set up and situation at the drop off location seemed unsettling.

Matthew M.
Évaluation :

Le client n'a pas laissé de commentaire.

TANIKIE B.
Évaluation :

The back if the truck was dirty. The gas in the vehicle was a quarter less than what it said on the contract. Advise a walk through with the customer before giving the key and signing the contract.

dennis G.
Évaluation :

A new front desk clerk..

TERRY E.
Évaluation :

The lady behind the counter was awesome. She was friendly and helpful.

James O.
Évaluation :

Le client n'a pas laissé de commentaire.

LANCE S.
Évaluation :

Le client n'a pas laissé de commentaire.

matthew M.
Évaluation :

Top notch customer service and friendly staff.

JONI S.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew M.
Évaluation :

Easy to work with and friendly staff. This was not recommended by U haul, but recommend from coworkers and I agree that this location has great customer service.

Rebekah C.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL S.
Évaluation :

They were friendly and very helpful with renting me a uhaul.

Russell K.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL W.
Évaluation :

Paperwork had a clerical error causing a slight overcharge in mileage. The owner rapidly apologized and refunded the difference, I would definitely recommend his services.

Otishia T.
Évaluation :

The staff was asked to help us connect the tow dolly and to tell us how 2 get the car on the tow dolly. Because of their poor instructions this caused an incident where now the car has a hole in the front fender. The instructions that were given to us were wrong and the staff did not take responsibility for their error. The manager at the location assured us prior to the connecting of the dolly in the car that his staff were well experienced and knowledgeable. I will never use this location again. They refused to hold themselves accountable.

joseph S.
Évaluation :

Le client n'a pas laissé de commentaire.

BRYTNEA H.
Évaluation :

Le client n'a pas laissé de commentaire.

PHILLIP T.
Évaluation :

Le client n'a pas laissé de commentaire.

BRENT B.
Évaluation :

Le client n'a pas laissé de commentaire.

Augusta W.
Évaluation :

The office was closed and we had to leave the trailer not knowing if it would be safe or not. We were told the office would be opened later than 5:30 p.m. that was posted on the door. Really didn't like the charge for an extra day because it started with the lack of service help in Tulsa, we were penalized.

ETHAN H.
Évaluation :

I got charged three different times when i rented it in town for one day and probably returned it 45 minutes later. I noticed extra charges on my account and he just sent me to uhaul customer service where i couldnt get anyone to answer.

Cynthia or Pablo N.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie L.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl P.
Évaluation :

I was told one price & got charged double

anne W.
Évaluation :

Outstanding friendly and professional customer service by the manager. The vehicle was well-maintained, comfortable, and smoke-free. Will recommend and use again.

benjamin D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly S.
Évaluation :

Le client n'a pas laissé de commentaire.

Amber M.
Évaluation :

Le client n'a pas laissé de commentaire.

Betty C.
Évaluation :

Le client n'a pas laissé de commentaire.

QUINCY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kirk S.
Évaluation :

Le client n'a pas laissé de commentaire.

FLOYD A.
Évaluation :

Rude. Go to another location.

Chris G.
Évaluation :

Great experience very friendly

Barbara S.
Évaluation :

Check front passenger side tire. Looks worn

Matthew F.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN E.
Évaluation :

Le client n'a pas laissé de commentaire.

John D.
Évaluation :

Le client n'a pas laissé de commentaire.

KYLE Y.
Évaluation :

Le client n'a pas laissé de commentaire.

ASHLEY R.
Évaluation :

i dropped the equiptment off friday night, spoke to someone saturday morning that they would check it in, never happened, had to call back monday to have it taken care of.

STEPHANIE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy C.
Évaluation :

Le client n'a pas laissé de commentaire.

vickie S.
Évaluation :

Le client n'a pas laissé de commentaire.

JUDITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

ABDULRAHAM A.
Évaluation :

Nothing.

DEAN J.
Évaluation :

It took about 45 minutes to get the paperwork done. Then I had a $100 hold plus the cost of the estimated rental. The owner was rude telling me he understands I'm hurting for money but there's nothing he could do. Not necessary, my money was on hold because of their mistake and no apology until other customers came in.

JOHN K.
Évaluation :

Angel was very nice and very helpful.

LISA P.
Évaluation :

Le client n'a pas laissé de commentaire.

Teresa R.
Évaluation :

The manager Milt is GREAT!

GREGORY B.
Évaluation :

None

LANCE S.
Évaluation :

Le client n'a pas laissé de commentaire.

MILT CLARK C.
Évaluation :

VERY FRIENDLY PEOPLE

YAHYA D.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES A.
Évaluation :

It was a rat hole. Even though everything worked out, I would not go there. I originally reserved at another location on Kell, but you changed it on me.

CURTIS W.
Évaluation :

The employee was not very knowledgeable. Just didnt seem to care.

DEE F.
Évaluation :

the locations Internet was down but Milt was able to work through it to get us out as quickly as possible.

Carol R.
Évaluation :

Le client n'a pas laissé de commentaire.

MARGERY C.
Évaluation :

Le client n'a pas laissé de commentaire.

timothy E.
Évaluation :

Friendly

JAMES M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID H.
Évaluation :

Le client n'a pas laissé de commentaire.

ZACHARY B.
Évaluation :

Le client n'a pas laissé de commentaire.

ISIDRO G.
Évaluation :

N/A

David B.
Évaluation :

There was an old guy trying to check me out when I arrived. It took him forever to get into the computer and print out paperwork for me to sign. A 10 minute process took almost 30 minutes.

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL S.
Évaluation :

Location had limited hours Truck was dirty, trash and items left in the cab and a dolly and blankets were left in the back. There were numerous problems with the truck itself. The contract was not explained to me nor was I told about who to contact if an emergency arose. I would not recommend this location.

CAROLYN S.
Évaluation :

Le client n'a pas laissé de commentaire.

PEGGY A.
Évaluation :

They need to do a better job counting the blankets they charged for 6 and I only had 5. Also cab of vehicle had unpleasant Oder I used fabreeze to air it out

WILLIAM B.
Évaluation :

This was an assigned location because our original location of choice was changed because they did not have the equipment we needed. This location did not have the equipment we needed either, they only had 6 furniture pads (all of which were covered in grass and sticker burs. We were unable to pack our furniture tight enough in the truck due to lack of furniture pads and had to drive 20 miles to the uhaul center in Wichita Falls to get a dozen more pads.

RANDALL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page