Lots of check in issues through the browser. Website not user-friendly. We had to talk to an agent to guide us on how to do a self serve check in. A pdf instruction to follow would have been great. It took an hour and a half to finally get in the truck.
AARON C
Customer Reviews for Sheridan Computers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
First of all i don’t like the idea that U-hail add mileage and its cost effective.
Asad aThe older guy at the Sheridan computers is rude and unhelpful, he was unpleasant and ruined the whole experience
carlyle cThis is my "go to" location because the service is always great and quick. I've recently discovered another location closer to me but will continue to use this u-haul location in the future.
Doug BEverything
Matias GI've used this location a few times and it stands above the other u-haul locations in my area. Keep up the great work
Doug BOnly area of improvement to offer was I had asked for moving blankets on the website, but this location didn't have them. All locations should have everything offered on Uhaul's website. Otherwise, the experience was easy with no issues.
GREG TExcellent customer service.
Sahib SI had originally reserved a vehicle at another location but when I got there the vehicle did not start. I was on hold almost an hour before they found another vehicle at this location. I was very frustrated as I need the vehicle and had to go to a further location after an hour on the phone with a U-Haul rep. Overall was not happy.
VITTORIO SI had a reservation for 2pm till 5pm on Friday. This branch had put a banner for out for lunch till 3:30 even though i was at the branch at 1:50pm. No body was their to help or assist. Tried calling uhaul customer service but no one helped and hung up. Worst experience ever.
Muhammad HThe location has many parking spots and open but the phone signal for Rogers is terrible. Prepare to take 30min to self check-in with your phone and another 20min to return the van. The app should also be updated. When the self check-in or out process stalls or crashes, it doesn't seem to be able to pick up where I left off quickly. Wasted a lot of time.
Timothy YGood service. Clean Truck. Recommend.
Marie Agreat location, superb service.
ishan iI've asked for a dolly and it wasn't there. It was impossible to contact somebody and I was charged for it.
Ezequiel LNeed to fix the lock. Had a tough time opening the lock. Was great to see the customer service. They immediately called helped with various options and also tried to arrange another location in case this did not work out.
Sangameswar CService was the best nice staff
Khurshid CEasy to deal with and friendly.
Kenneth CWe filled up gas before returning the vehicle but they still charged us cad 10.5.
Abbas CMy only complaint is that they closed for lunch during core hours and for two hours. They should stay open
Martin CThis location run in a computer shop is mightier than it looks. Fast check in and return. The owner of the shop looks a bit too serious but is actually eager to accommodate my needs.
Sean DSheridan Computers Personnels were not nice, they called me one and half hour after drop off(dropped off the van 1 hour early)and told the van key is not working , the guy was rude . Had to go back to the location to check on the matter and he send me back with out any explanation Plus the cab was not clean, loading area had water on its floor at one corner and had to clear it for moving stuff.
ATHUL KPlease suggest daily unlimited packages in website
SRINIVASAN RThe Senior persons attitude was very poor I felt i was annoying him. Seemed to want nothing to do with UHAUL When I approved younger Guy checking the Truck, he was very good nature and helpful. Key boxes very hard to access, I am 5-10 and lock was at my chin levell as well as very close to drop box so I had trouble entering the code correctly. Online drop off, pickup very difficult to use and takes 10-15mins for online support..
JOHN DThe vehicles right turn signal was not working which very concerning while driving. It was unsafe and illegal, I could have gotten a ticket for that. Please ensure that the vehicles are functioning fully as per the highway laws.
Irfan SFantastic services
Shubham KI ordered 5 blankets but didn't get any. I booked the van over the phone for Wednesday August 24th but they booked it for Tuesday August 23rd. Good job I checked and was able to make the change. This is the 3rd time I have booked a vehicle in the last couple of months so this was disappointing. They never seem to have my info in the system which is a bit frustrating considering I've used U-Haul so recently.
Dianne FUhual mobile sign in process can be broken where it automatically jumps out of the page where receiving key lock box code. Phone support was terrible with Uhual
YOUNGJUN SLocation is packed with computers, not very good maintained . Representative tricked me about the U-Haul insurance. When I completed the form online I choose not to take the insurance. At the store the representative add the insurance without letting me know that he will charge me for insurance. Very upset and disappointed
Welyam MNice staff , and reasonable prices , well equipped vehicles
Midhat AEarlier opening hours may be helpful
Stephen VWe returned the van at approximately 2:45 pm and there was a note on the door saying they were gone on break until 4pm. We should have been notified that they would be closed. Although we booked it until 6pm we said we would probably be returning the van earlier.. We wanted to complete the transaction in person.. Luckily I am satisfied with the final invoice..
Elaine BWhat I will say is the gentleman working behind the counter was extremely friendly and very quick going through the process. My last experience with a U-Haul rental was a terrible experience and lead to look elsewhere for rentals. However, my experience on May 19th at Sheridan Computers has brought me back to being a U-Haul customer.
Doug BThe location changed me for coverage without asking me if I need it or not Poor service at the location
Nabil AWas told I could pick up with mobile pick at 9am only to be informed the day before they didn’t offer mobile pick up or open till 11 am. Truck was filthy inside absolutely disgusting.
Scott SDon't rip people off charging them for things they didn't ask for. Going to call tomorrow to complain.
Christopher DI am not sure I understand your charges - if you charge per kilometre (0,59) - why do I have to put gas?! Drove 61 kilometre but had to put gas for 26 dollars to make it FULL TANK again… 2 hour rent advertised for 19,95 ended up to be 107 dollars?! Crazy, any taxi will be twice cheaper… Not good
ALEXEY PMake sure vehicle has windshield washer fluid.
AMANVEER CYour website sucked, it was impossible to navigate without it crashing every few seconds even though I was using 5g in a well populated area. I ended up wasting 30-40 minutes just trying to pick up the vehicle. I would never recommend your company to anyone.
Asad KThe U-Haul system double booked me and another customer. We had to change our reservation date and time as there was no other van available. Moreover, the online check in system was not available at this location even though the U-Haul booking portal said it was.
CONNOR DThe van was dirty and smells very bad, a lot of damages on the outside was not marked, the mileage and gas both wasn't reported correctly! I would definitely not use this location next time!
Obada ARented a vehicle not fit for the road, location was aware and did nothing to find a suitable vehicle. Moving is time sensitive and some times you have no other options.. Would not recommend
Edgard DI would rental again, for sure.
Allan LWhen I called the main Uhaul customer support number with questions about a rental, I got a recording saying the wait time was 62 minutes and offering a call back. I waited by the phone call. The call back came, I answered, it hung up me. I called the location, and the individual there knew very little about pre-authorizations for deposit, and other basic rental questions. I crossed my fingers, booked on-line, and hoped for the best. It all turned out; but, with no assistance or guidance from Uhaul.
Adriano SNot a thing! Excellent customer service.
THOMAS CI found the
marlon mBilling discrepancies need to be eliminated. Although the final bill was accurate the data in the printout had errors. The km readings of distance covered did not reflect correctly.
ALFRED PMerci
SEYOUMD AService was great. Thanks Sheridan and U-Haul for reimbursement of dispute on my late return. Sheridan was honest and quickly took care of this.
MELVINSHELDON RAll nice
HOSHANG MThe machine did not work so had to give out my card information over the phone. Was charged some safe trip fee without even me acknowledging it.
DMITRI SPlease ensure vehicles are clean and sanitized before someone uses them. There was lot of dust on dashboard and steering which we had to clean up ourselves. Also, some garbage was left on passenger side. We had no idea that key has to be deposited in a box outside the store but had to call toll free who explained procedures after hours.
SUNIL BThey over charged me and did not get back to me within one day after I raised the issue.
AARENNICKOLAS CClean the car especially disinfectant due to Covid wore mask in vehicle the whole time not feeling safe. Most unorganized facility and pick up I've ever had.
Michael M